RoadVitals

2020 Utilimaster Walk-In Van

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Jul 27, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2020 Utilimaster Walk-In Van. 2 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V572000

STRUCTURE:BODY:BUMPERS; STRUCTURE:FRAME AND MEMBERS

Jul 27, 2021
4,885 units potentially affected
The defect: Shyft Group is recalling certain 2020-2021 Utilimaster Walk-In Vans. The fasteners that attach the shock mount bracket to the underside of the vehicle frame may fail, possibly resulting in a broken shock mount bracket and bumper detachment.
The risk: The bumper could fall off when it is utilized by a person as a step, increasing their risk of injury.
The remedy: Shyft Group will replace the fasteners that attach the shock mount bracket to the underside of the vehicle frame, install a spacer, and inspect and replace, as necessary, the shock mount bracket. All repairs will be performed free of charge. Interim letters notifying owners of the safety risk were mailed on August 6, 2021. A second letter will be mailed once the remedy is available. Owners may contact Shyft Group customer service at 1-800-582-3454. Shyft Group's number for this recall is 21-19.
Shyft GroupManufacturer number 21-19View on NHTSA.gov
20V629000

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

Oct 12, 2020
80 units potentially affected
The defect: Shyft Group (Shyft Group) is recalling certain 2020 Utilimaster Walk-In vans. If depressed to the floor of the vehicle, the throttle pedal may get trapped in the open position by the tread plate installed on the floor at the driver's pedestal.
The risk: The throttle pedal stuck in the open position could increase the risk of a crash.
The remedy: Shyft Group will notify owners, and dealers will inspect for appropriate clearance between the throttle pedal and the tread plate. If there is not adequate clearance, dealers will adjust the tread plate for adequate clearance, free of charge. The recall began October 26, 2020. Owners can contact Shyft Group customer service at 1-800-582-3454. Shyft Group's number for this recall is 20-09.
Shyft GroupManufacturer number 20-09View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Compare model years

Complaint and recall counts across every year of this model

Utilimaster Walk-In Van by model year
YearComplaintsRecallsInvestigationsIssue Index
2023020—
2022050—
2021030—
2020Viewing020—
2019010—
2018020—
2017030—
2016040—
2015050—
2014060—
2013030—
2012040—
2011010—
2010010—
2009010—
2008010—
2007010—
2006010—
2005010—
2004010—
2003010—
2002010—
2001040—
2000030—
1999040—
1998030—
1997040—
1996040—
1995030—
1994020—
1993020—
1992020—
1991020—
1990020—
1989020—
1988020—
1987010—
1986010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.