RoadVitals

2012 Utility 3000R Multi-Temp

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2012 Utility 3000R Multi-Temp. 1 NHTSA investigation names it; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE13039ClosedPreliminary Evaluation

Pintle Hook Loop Failure

Opened Dec 9, 2013
Closed Sep 11, 2014

The Office of Defects Investigations (ODI) opened this Preliminary Evaluation based on its review of a service bulletin submitted by Utility Trailer Manufacturing Company (Utility).The Service Bulletin (SB-07-011), contained in Utility?s July 2013 579.5 monthly submission, instructed owners of subject trailers to conduct an inspection of the pintle hook loop.The inspection procedure involved striking the loop with a 10 pound sledge hammer and then inspecting it for cracks.Due to a material defect, Utility informed owners there was a potential for the loop (that secures the trailers safety chains) to crack and fail.If the loop fails, this redundant safety component becomes ineffective in retaining the trailer to the towing vehicle should the primary hitch fail or otherwise disconnect.A trailer that has separated from its towing vehicle presents a risk to motor vehicle safety.On July 30th 2014 Utility trailer submitted a voluntary safety recall notice (14V-463) for pintle hook safety chain loop failures.The recall involves certain model year 2012-2014 VS1RA, and 2013-2014 VS1DC, VS2DX, VS2RA, VS3DX, and VS3RA trailers manufactured from April 2011 to May 2013.Utility trailer dealers will inspect and replace the pintle hook safety chain loop as required.This Preliminary Evaluation is closed.

TRAILER HITCHESLed to recall 14V463000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SB-14-015

EQUIPMENT

Service bulletin instructing to use a sharp razor blade to add a 1" wide slit to the reefer floor drain kazoo whenever replacing them in the field. This is to help the pressure inside the trailer equalize with the pressure outside the trailer when the temperature within a Utility reefer changes.

SB-07-014A

TRAILER HITCHES

This Service Bulletin addresses structural preparation required before retrofitting a Pintle Hook assembly to any RA Reefer Model Utility Trailer.

SB-07-009

STRUCTURE:BODY:BUMPERS

Utility re-issued the rear impact guard (bumber) requirements when requesting a replacement bumper and / or DOT decal.

SB-10-005

EQUIPMENT; STRUCTURE

Utility released a bulletin outlining reefer and dry van rub rail parts required and installation instructions.

SB-01-003

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This Bulletin was originally released on March 30, 2009. Utility re-released on August 18, 2017 to reflect the addition of the UTM Plant in Mexico.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Utility 3000R Multi-Temp by model year
YearComplaintsRecallsInvestigationsIssue Index
2013001—
2012Viewing001—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.