RoadVitals

2021 Vanderhall Carmel

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Apr 22, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains 1 NHTSA owner-reported complaint for the 2021 Vanderhall Carmel, most frequently naming the brakes category. 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed Apr 22, 2024

I am submitting this complaint to bring to your attention serious unresolved safety issues with my vehicle, which is currently at the dealership. Since October 2023, my vehicle has been plagued by critical mechanical problems including a non-functional Anti-lock Braking System (ABS) and issues with the Radius Rods, without any resolution in sight despite ongoing communication between Vanderhall and the dealership. The failure of the ABS system has also disabled the traction control, making the vehicle unsafe to drive due to a significantly reduced ability to control the vehicle under various driving conditions. Moreover, the Radius Rods have become loose, which affects the vehicle's steering and handling, increasing the risk of a crash. These defects were first identified through the activation of the ABS warning light on the dashboard and the vehicle exhibiting erratic steering behavior. After six months of attempted repairs and communications, there has been no effective resolution, and the vehicle remains not only unsafe but in a condition that continues to pose a direct threat to passenger safety. I urge the National Highway Traffic Safety Administration (NHTSA) to intervene in this matter to ensure that these significant safety issues are addressed by the manufacturer. The ongoing risk presented by these unresolved issues necessitates immediate attention to prevent potential harm. Thank you for your attention to this urgent safety concern.

NHTSA ID
11584412
Incident
Oct 5, 2023

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSB 20240627-1646

SUSPENSION

This Technical Service Bulletin (TSB) contains instructions to check, clean, Loctite, and re-torque the radius rod bolt. The radius rods absorb impact to keep load off of the main control arm bushing. Performing this TSB should improve the suspension and overall ride quality of the Vanderhall. If the bolt connecting a radius rod to the chassis becomes loose, this may cause (a) excessive vibration from an impact and (b) clunky noises from the front suspension upon impact, which may negatively affect the suspension and ride quality over time.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Vanderhall Carmel by model year
YearComplaintsRecallsInvestigationsIssue Index
2023100—
2022200—
2021Viewing100—
2020300—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.