Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2001 Volkswagen Cabrio submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
THE DRIVER SIDE WINDOW FAILED. I WENT TO DO THE E CHECK IN OHIO AND HAD TO OPEN THE WINDOW. WHEN I LEFT THE WINDOW DIDN'T COME UP ANYMORE. THE MECHANIC SAID I NEED TO REPLACE THE REGULATOR WHICH COST $310 + LABOR = TAX.*AK NOTE: THIS THE SECOND REGULATOR MY CAR NEEDS TO BE REPLACED.
THE PASSANGER FRONT WINDOW STOPPED WORKING.THE MECHANIS SAID THAT THE WINDOW REGULATOR FAILE DAND HE HAD TO REPLCE IT. THE REGULATOR COST ME $310 PLUS THE LABOR $200.*AK
FAILURE: DRIVER'S SIDE WINDOW REGULATOR FAILURE ON A 2001 VOLKSWAGEN CABRIO. I WAS ENTERING A CAR WASH, HAD PUT THE WINDOW DOWN ON THE CAR TO CODE IN MY INFO, AND WAS PUTTING THE POWER WINDOW BACK UP. IT CRASHED DOWN LOUDLY, SO I BACKED IT OUT OF THE WASH, RISKING DAMAGE TO THE TIRES RATHER THAN FLOOD THE CAR. MY LOCAL REPAIR PLACE REFERRED ME BACK TO THE DEALERSHIP, BECAUSE THEY THOUGHT IT WAS UNDER RECALL SINCE IT SOUNDED LIKE A KNOWN VW PROBLEM. BEFORE LOOKING AT THE CAR, THE DEALERSHIP REP SAID THEY RECOGNIZED THE PROBLEM AND SAID THEY WOULD CHARGE ME $125 TO FIX THE WINDOW. AFTER CALLING THEM THROUGHOUT THE DAY ONLY TO BE TOLD THEY HADN'T OPENED UP THE CAR YET, I FINALLY RECEIVED A CALL BACK TELLING ME IT WAS INSTEAD THE WINDOW REGULATOR, THAT THE PART WAS ON INDEFINITE BACKORDER, AND THAT IT WOULD EVENTUALLY BE OVER $600 JUST FOR THE PART. THE DEALERSHIP ADMITTED A "7 YEAR EXTENDED WARRANTY" ON VOLKSWAGEN JETTA AND GOLF MODELS FROM 2001 FOR THE WINDOW REGULATOR, BUT REFERRED ME TO THEIR NATIONAL CUSTOMER RELATIONS LINE FOR ASSISTANCE WITH THE 2001 CABRIO. CABRIO IS THE SAME AS A GOLF (WHICH THE DEALER SALES REP TOLD ME WHEN I BOUGHT THE CAR), BUT VW CUSTOMER RELATIONS SAYS THEY WILL DO NOTHING EVEN THOUGH IT IS THE SAME FAULTY PART THEY PUT IN THEIR OTHER CARS. THE CAR WINDOW IS STILL STUCK DOWN IN THE DOOR, WHICH RENDERS THE CAR UNDRIVABLE HERE IN THE SF BAY AREA -- WHERE FOR SECURITY PURPOSES, YOU DO NOT PARK YOUR CAR OUTSIDE WITH THE WINDOW DOWN. BASED ON A REVIEW OF THE VW OWNERS FORUM ONLINE, IT SOUNDS LIKE MANY OTHER CABRIO OWNERS ARE HAVING THIS PROBLEM, AND THAT AFTER REPAIR, ONE OR MORE OTHER WINDOW REGULATORS ON THE CAR BREAK, REQUIRING ADDITIONAL TRIPS TO THEIR DEALERSHIPS. I AM SCARED TO DRIVE THE CAR -- IF THIS HAD HAPPENED ON THE FREEWAY, THE LOUDNESS OF THE WINDOW CRASHING DOWN MIGHT HAVE CAUSED ME TO CAUSE AN ACCIDENT. CONSUMERS NEED TO KNOW THAT THE 2001 VW CABRIO HAS THE SAME SAFETY ISSUE AS THE 2001 VW JETTA AND GOLF MODELS. *NM
I OPENED THE WINDOWS PART WAY TO COOL THE CAR OFF, AND WHEN I TRIED TO RAISE THE DRIVER'S WINDOW, IT DROPPED INTO THE DOOR AND WOULD NOT COME UP. I COULD HEAR THE MOTOR WORKING, BUT THE WINDOW WOULD NOT COME UP. HAVING HAD PROBLEMS WITH THE DEALER'S SERVICE DEPT, I TOOK IT TO MY LOCAL MECHANIC AND THEY WERE ABLE TO FIX IT. IT NEEDED A NEW REGULATOR, $370 FOR THE PART + LABOR + TAX.
WHEN STARTING CAR 75% OF THE TIME ABS AND (HAND) BRAKE LIGHT WOULD SWITCH ON THOUGH BRAKE NOT ENGAGED; AT THE SAME TIME HEADLIGHTS AND A/C DIDN'T WORK. WAS TOLD IT IS AN IGNITION SWITCH PROBLEM. ALSO, WINDOW AUTOMATIC CLOSE MALFUNCTIONING WHICH DEALER SERVICE SAYS IS UNRELATED. NECESSITATED ABOUT $1,800 PARTS AND LABOR. ALSO, UNFORTUNATELY AT THE MERCY GENERALLY OF VW DEALER SERVICE SINCE MANY MECHANICS DO NOT STOCK THE COMPUTER NECESSARY TO DIAGNOSE ELECTRICAL PROBLEMS. I HAVE EXPERIENCED SERVICE PROBLEMS WITH TWO VW DEALERS IN MY AREA (NORTHERN VIRGNIA). ONE DEALER (ALEXANDRIA VW) FAILED TO TIGHTEN WHEEL NUTS AFTER A ROUTINE CHECK-UP AND CLAIMED AFTER LOOKING AT THE CAR THAT NOTHING WAS AMISS. ANOTHER (STOHLMAN IN VIENNA, VA.) REPLACED THE IGNITIION SWITCH BUT BROKE A PART WHILE DOING SO, SO THAT THE KEY COULD NOT BE REMOVED FROM THE IGNITION. *AK
ON 4/21 I TOOK MY 2001 CABRIO IN TO BE SERVICED AT ESSERMAN IN MIAMI. THEY ORDERED THE WIPER FLUID CONTAINER BECAUSE IT WAS CRACKED AND THEY COULDN'T REPAIR IT. I PHONED EVERY COUPLE OF WEEKS AND THEY STATED THAT THEY COULD NOT OBTAIN A DATE FROM THE NAT'L PARTS CENTER ON WHEN IT WOULD ARRIVE AND FINALLY SUGGESTED THAT I PHONED VW ADVOCATE. I PHONED VW ADVOCATE 800-822-8987 ON 6/1 AND THEY WERE GOING TO CHECK TO SEE WHEN THE PART COULD SHIP TO THE DEALER AND PHONE ME BACK. NO CALLS RECEIVED. ON 6/7 I PHONED AGAIN AND THE PART IS STILL ON ORDER WITH NO PROJECTED DATE. I'VE HAD THIS CAR IN SEVERAL TIMES FOR ISSUES DURING THE 3 YEARS OF MY LEASE AND NOW THEY CAN'T TELL ME WHEN THEY CAN HAVE THE CONTAINER IN SO I CAN CLEAN MY WINDSHIELD? I WOULD AT LEAST EXPECT A DATE TO BE GIVEN. I AM IN THE MFG. BUSINESS AND WHEN AN ORDER IS PLACED YOU GIVE A DELIVERY DATE -EVEN IF IT HAS TO BE PRODUCED. I DON'T KNOW WHERE ELSE TO TURN TO GET AN ANSWER AND WOULD APPRECIATE ANY HELP. MY LEASE EXPIRES NEXT APRIL AND I WOULD LIKE TO REPLACE THE PART PRIOR TO THEN AND I'M TIRED OF GOING TO GAS STATIONS TO CLEAN MY WINDSHIELD. *AK
TO WHOM IT MAY CONCERN: IN MARCH, 2003, MY WIFE AND I PURCHASED A NEW 2000 VOLKSWAGEN CABRIO CONVERTIBLE. WHEN THE CAR HAD 13,611 MILES ON IT, WE NOTICED THAT THE TEMPERATURE GAUGE WAS NOT OPERATING. THERE WERE SEVERAL OTHER PROBLEMS AT THE TIME, SUCH AS THE WINDOW SWITCHES NOT WORKING PROPERLY, AND THE FACT THAT THE ALARMS HAD GONE OFF AT INAPPROPRIATE TIMES, LOCKING UP THE RADIO. MY WIFE TOOK THE CAR TO THE FORT MYERS DEALERSHIP FOR SERVICE. WHEN SHE PICKED UP THE CAR, SHE WAS TOLD THAT THE INSTRUMENT CLUSTER HAD BEEN REPLACED, AND THE OTHER PROBLEMS WERE ALSO TAKEN CARE OF. SHE REALIZED WHILE DRIVING AWAY THAT THE ODOMETER WAS SHOWING ZERO MILES, SO SHE RETURNED TO THE DEALERSHIP TO QUESTION WHY. THE MEN IN THE SERVICE DEPARTMENT BRUSHED HER OFF AND SIMPLY SAID IT'S OKAY, DON'T WORRY ABOUT IT. SHE ATTEMPTED TO GET A SATISFACTORY EXPLANATION, AS SHE KNEW THAT CHANGING THE ACTUAL MILEAGE OF AN AUTOMOBILE IS VERY SERIOUS; BUT THEY CONTINUED TO REPEAT IT'S OKAY, DON'T WORRY ABOUT IT. AT THE TIME, THEY NEVER EVEN BOTHERED TO EXPLAIN TO HER THAT THEY HAD PUT A STICKER IN THE DOOR JAM SHOWING HOW MANY MILES THE CAR HAD ON IT WHEN THEY ZEROED IT. WE DECIDED TO TRADE OFF THE CAR FOR A NEW MAKE OTHER THAN A VOLKSWAGEN. AT TWO DIFFERENT DEALERSHIPS, IT WAS EXPLAINED TO US THAT THEY COULD NOT GIVE US A FAIR VALUE FOR THE CABRIO IN TRADE FOR THEIR MAKE. WE HAD EXPLAINED TO THEM ABOUT THE STICKER VOLKSWAGEN HAD PLACED IN THE DOOR JAM; AND BOTH SAID IT WAS IMMATERIAL FOR THEY WOULD HAVE TO AUCTION OUR TRADE AS A VEHICLE WITH UNKNOWN MILEAGE. BECAUSE OF VOLKSWAGEN'S ACTIONS, WE'RE BEING PENALIZED APPROXIMATELY $3,000 WHICH IS THE AMOUNT THE OTHER DEALERS INSIST THEY MUST DEDUCT FROM THE VALUE OF THE CAR. IT SEEMS TO ME THAT THE STATE OF FLORIDA SHOULD HAVE PROVISIONS WITHIN ITS LAWS THAT WOULD ALLOW A MANUFACTURER TO ASSURE THAT THE PROPER MILEAGE. *LA
CONSUMER STATED THAT WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE FRONT OR REAR WINDOWS WOULD FAIL AND STICK IN THE SEAL CAUSING A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED. TS
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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