2002 Volkswagen Cabrio Owner Complaints

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN CABRIO. ON AUGUST 29, 2017, THE VEHICLE WAS TAKEN TO THE DEALER (DAVID MAUS VOLKSWAGEN, 1050 LEE RD, ORLANDO, FL 32810) FOR ROUTINE MAINTENANCE. THE CONTACT RETURNED ON SEPTEMBER 13, 2017 TO RETRIEVE THE VEHICLE AND NOTICED THAT THE AIR CONDITIONER WAS NO LONGER WORKING. THE CONTACT INFORMED THE TECHNICIAN THAT THE AIR CONDITIONER WAS NOT WORKING LIKE IT WAS BEFORE THE ROUTINE MAINTENANCE WAS PERFORMED. THE VEHICLE WAS LEFT AT THE DEALER FOR ANOTHER DAY TO FIND OUT WHAT WAS CAUSING THE FAILURE. THE FOLLOWING DAY, THE DEALER DIAGNOSED THAT THERE WAS A BLOCKAGE THAT CAUSED THE FAILURE AND WOULD COST APPROXIMATELY $400 TO REPAIR. THE CONTACT STATED THAT THE STAFF BECAME VERY AGGRESSIVE. THE CONTACT REQUESTED TO HAVE A SECOND OPINION FROM AN INDEPENDENT MECHANIC, FOR WHICH A LETTER HAD TO BE WRITTEN AND APPROVED BY THE SERVICE DIRECTOR. THE CONTACT WAS INFORMED THAT THE REQUEST WAS DENIED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE HAD NOT BEEN REMOVED FROM THE DEALER SINCE AUGUST 29, 2017. THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE FAILURE MILEAGE WAS 44,375. *TT *TR

NHTSA ID

11062171

Incident

Aug 29, 2017

Mileage

44,375 mi

WHILE DRIVING THIS VEHICLE IT JUST STOPPED WOULD NOT START. WENT TO LIFT THE HOOD IT WAS HOT AND IT SEEMS TO HAVE HAD A FIRE. AT A VW DEALER FOR OVER 2 WKS AND THEY STILL CAN'T FIGURE IT OUT. SO FAR THEY SAID IT APPEARS ENGINE HARNESS FIRE HAD STARTED AT THE STARTER AND THIS PART IS DISCONTINUED THERE IS A REPAIR KIT. VW CLAIMS A LOT OF ITEMS MUST BE REPLACED AND THAT IS NOT GOING TO GUARANTEE IT WILL SOLVE THE PROBLEM. YOU WOULD THINK YOU SEND IT TO A DEALER AND THEY COULD FIX IT BUT I GUESS NOT BECAUSE THEY CALLED ME TO TELL ME ALL THEY DID SO FAR HAS NOT SOLVED THE PROBLEM. I PURCHASED THIS CAR FOR MY DAUGHTER IN MARCH 2014 WITH 50,000. MILES. I KNOW THIS IS MY FIRST AND LAST VW I WILL OWN. *TR

NHTSA ID

10626270

Incident

Jul 18, 2014

Mileage

50,213 mi

ENGINE COIL SUDDENLY WENT BAD. HAD PRIOR REPAIR. *LN

NHTSA ID

10546171

Incident

Sep 21, 2013

Mileage

150,000 mi

2002 VOLKSWAGEN CABRIO. CONSUMER STATES THE REAR WINDOW FELL OUT *TGW THE CONSUMER STATED IT APPEARED, HER MODEL YEAR WAS THE ONLY YEAR, WHERE THE WINDOWS WERE GLUED IN, INSTEAD OF SEALED, IN THE CONVERTIBLE TOPS.

NHTSA ID

10480282

Incident

Oct 1, 2012

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN CABRIO CONVERTIBLE. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING A TURN WHEN THE VEHICLE STALLED WITH THE INTERMITTENT ILLUMINATION OF THE ABS WARNING LIGHT. SMOKE BEGAN POURING FROM UNDER THE HOOD AND THE VEHICLE WAS TOWED TO THE NEAREST DEALER. THE TECHNICIANS REPLACED THE STARTER AND THE FUEL FILTER YET THE FAILURE CONTINUED AFTER THE REPAIRS. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE THE IGNITION WAS REPLACED. THE MECHANIC STATED THAT THERE WAS A SHORTAGE IN THE COMPUTER AND HYDRAULIC PUMP OF THE ABS SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

NHTSA ID

10407604

Incident

Jun 20, 2010

Mileage

28,000 mi

TL*THE CONTACT OWNS A 2002 VOLKSWAGEN CABRIO. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT PUSHED ON THE BRAKES TO STOP THE VEHICLE WHEN THE BRAKE PEDAL FELT AS IF IT WAS PULLED DOWN TO THE FLOOR AND THE TIRES LOCKED UP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THE ABS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

NHTSA ID

10370454

Incident

Dec 13, 2010

Mileage

60,000 mi

2002 VW CABRIO CONVERTIBLE, WHEN IT RAINS THE LIGHTS, ELECTRICAL LOCKS AND DOME LIGHTS TURN ON AND OFF, THE WHOLE ELECTRICAL LIGHTING AND ELECTRONIC SWITCH FAILURE OCCURS. LIKE THE CARE IS POSSESSED, I CALLED VOLKSWAGEN AND THEY SAID THIS IS NOT A SAFETY ISSUE, HOWEVER HAVE YOU EVER DRIVEN A CAR AT NIGHT WITH THE LIGHTS INSIDE AND OUT GOING ON AND OFF. NOW I HAVE TO MANUALLY TURN EVERYTHING ON AND OFF, THIS IS NOT THE VEHICLE GUARANTEE THAT I BOUGHT INTO. I BELIEVE THIS SHOULD BE FIXED AS IT IS A REAL HAZARD ON THE ROAD, HOWEVER VOLKSWAGEN THINKS DIFFERENTLY SINCE THERE IS NO RECALL. ALL OF THE VW MECHANICS IN MY AREA ARE VERY AWARE OF THIS ISSUE AND IT WILL COST OVER 3000.00 TO FIX EVERYTHING INCLUDING THE ALARM THAT IS NO LONGER FUNCTIONAL DUE TO THE ELECTRICAL ISSUE THAT THIS CAR HAS. I HAVE BEEN TRYING FOR A YEAR OR SO TO SEE IF THEY WILL FIX THIS ISSUE SO NOW I AM JUST GOING TO FILE A COMPLAINT TO SEE IF YOU CAN HELP IN GETTING THE ISSUE FIXED BEFORE SOMEONE GETS KILLED IN THIS CAR. *TR

NHTSA ID

10367126

Incident

Feb 13, 2009

Mileage

108,000 mi

THE PASSENGER SIDE WINDOW WOULD NOT ROLL UP. I WAS TOLD IT WAS THE WINDOW REGULATOR. IT COMPLETELY FAILED ONCE IT BROKE AND THE WINDOW REMAINED OPEN. THE CONSEQUENCES ARE NO SECURITY AND UNSAFE. THIS WEEK THE DRIVER'S SIDE WINDOW DID THE SAME THING AFTER I PAID FOR THE PASSENGER SIDE TO BE REPAIRED. *TR

NHTSA ID

10297895

Incident

May 21, 2009

Mileage

75,000 mi

I OWN A 2002 VOLKSWAGEN CABRIO, MANUFACTURED BY VOLKSWAGEN OF AMERICA, INC. MY TURN SIGNAL AND HAZARD FLASHER HAVE STOPPED FUNCTIONING. INITIALLY IT WAS INTERMITTENT, BUT IT HAS FINALLY STOPPED WORKING. FUSES HAVE BEEN CHECKED. IT'S EXACTLY LIKE THE NHTSA CAMPAIGN# 04V584000 - THE SAME PROBLEMS OTHER VW MODELS OF THE SAME YEAR HAD. *TR

NHTSA ID

10229395

Incident

Mar 1, 2008

2002 VOLKSWAGEN CABRIO EXPERIENCING RECALL SYMPTOMS. CONSUMER STATES THAT HER TURN SIGNAL AND HAZARD FLASHERS HAVE STOPPED FUNCTIONING. SHE STATED THAT IT WAS INTERMITTENT AT FIRST. SHE WOULD LIKE TO KNOW IF HER VEHICLE FALLS UNDER THE RECALL. *KB RECALL # 04V584000. *JB

NHTSA ID

10225093

Incident

Jan 1, 1901

TL*THE CONTACT OWNS A 2002 VOLKSWAGEN CABRIO. WHILE DRIVING 60 MPH, THE CLUTCH FAILED. THE CONTACT PULLED OFF THE FREEWAY AND PARKED THE VEHICLE. THE VEHICLE WAS SEEN BY THE DEALER PRIOR TO THE CLUTCH FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 90,600. UPDATED 06/09/08 *BF UPDATED 06/09/08

NHTSA ID

10221890

Incident

Mar 19, 2008

Mileage

90,600 mi

I HAVE AA2002 VW CABRIOLET AND THE AIR BAG LIGHT WENT ON. THE DIAGNOSTIC TEST SHOWED IT WAS THE DRIVER SIDE AIRBAG AND HARNESS. AFTER THE PART WAS IN, WHILE WAITING TO LEAVE THE VEHICLE THE SERVICE CONSULTANT WAS ON THE PHONE DESCRIBING THE SAME PROBLEM, SAME AIRBAG TO ANOTHER VW CUSTOMER. WHEN I ASKED THE SERVICE CONSULTANT IF THERE WAS A PROBLEM KNOWN TO VW ON THEIR AIRBAGS HE SAID NO. THE WOMAN WAITING BEHIND ME SAID THE SAME HAPPENED TO HER VW. THE COST FOR THE DIAGNOSIS AND REPAIR WAS $690.48. *TR

NHTSA ID

10200208

Incident

Aug 8, 2007

AIRBAG SYSTEM IN VW CABRIO FAILED (FAILURE WARNING LIGHT CAME ON) JUST AFTER VEHICLE HAD PASSED WARRANTY PERIOD. VOLKSWAGEN OF AMERICA (ELIZABETH GWYNN AT CORPORATE HEADQUARTERS IN ROCHESTER HILLS MI) STATED THROUGH TWO SUBORDINATES THAT AIRBAG SYSTEMS ARE NOT WARRANTED BEYOND ANY OTHER ITEMS EVEN THOUGH THESE SYSTEMS ARE ALLEGEDLY DESIGNED TO LAST THE LIFE OF THE CAR. THE STATEMENT (FROM MR. ERIC NEVINS) WAS THAT SAFETY ITEMS ARE NOT WORTH ANY SPECIAL OR EXTENDED COVERAGE AND THAT SAFETY IS NOT THE MANUFACTURER'S RESPONSIBILITY BEYOND A BASIC WARRANTY. WE HAVE HAD OUR DEALER DO THE NEEDED REPAIRS ON THIS MAJOR SAFETY ITEM. THIS IS NOT A DEALER ISSUE. THE MANUFACTURER (PER GWYNN AND SUBORDINATES) HAS SPECIFICALLY STATED THAT IT TAKES NO FURTHER RESPONSIBILITY FOR VEHICLE SAFETY EVEN A SINGLE MILE AFTER THE BASIC WARRANTY, WHICH COVERS NON-CRITICAL PARTS. *NM

NHTSA ID

10159849

Incident

Jun 1, 2006

Mileage

53,900 mi

PURCHSED VEHICLE NEW.. HAVE RETURNED IT VARIOUS TIMES FOR ENGINE LIGHT - FIRST TIME WAS SIX MONTHS AFTER IT WAS PURCHASED. SO FAR I HAVE HAD THE ENGINE SENSOR GAUGE REPLACED TWICE, A GAS SENSOR REPLACED ONCE, THE O2 SENSOR REPLACED TWICE. I TOO HAVE HAD TO TAKE MY CAR IN THREE TIMES FOR THE REAR LIGHTS MALFUNCTIONING - THE LAST TIME THE REPAIR TECHNICIAN 'MISSED' A WIRING ISSUE; THE VINYL NEAR THE POWER WINDOW CONTROLS IS PEELING OFF FOR THE SECOND TIME (FIRST TIME VW REPLACED AT NO COST AFTER I COMPLAINED TO VW AMERICAN); WITH JUST 45000 MILES ON THE VEHICLE I HAVE REPLACED THE BRAKES (AT MY EXPENSE AT 22000 MILES) AND HAVE REPLACED THE TIRES. IN THE THREE YEARS SINCE I PURCHASED MY CAR IT HAS BEEN IN THE SHOP AT LEAST A DOZEN TIMES NOT COUNTING THE 5000 MILE OIL CHANGES. ALL WORK HAS BEEN DOCUMENTED SO THAT I CAN PROVE THAT THE VEHICLE HAS BEEN PROPERLY MAINTAINED.*AK

NHTSA ID

10116539

Incident

Jul 3, 2002

MULTIPLE PROBLEMS WITH REAR TAIL LIGHTS. CHECK ENGINE LIGHT KEEPS COMING ON BUT DEALER COULD NOT FIND ANYTHING WRONG.*AK

NHTSA ID

10114741

Incident

Nov 12, 2004

Mileage

51,000 mi

HOWEVER THE CAR IS MADE, IT KILLS THE TIRES. TODAY I WILL BE BUYING MY SECOND TIRE IN TWO YEARS. *AK

NHTSA ID

10062188

Incident

Mar 15, 2004

Mileage

31,000 mi

DRIVER'S AIRBAG DID NOT DEPLOY WITH AN IMPACT OF 30-35 MILES PER HOUR AND $6,000 DAMAGE TO THE FRONT END. IT WAS A REAR-END COLLISION. THE PASSENGER AIRBAG DEPLOYED. WE ARE CONCERNED THAT THE DRIVER'S SIDE DID NOT.*AK

NHTSA ID

10050609

Incident

Nov 15, 2003

MY 2002 VW CARBRIO OVERHEATED AND CAUSED THE ENGINE TO BLOW. ONLY AFTER THE ENGINE BLEW AND MY CAR COULD NOT ACCELERATE DID THE WARNING LIGHT COME ON. THE DEALERSHIP AND VW SAID THIS WAS NEGLECT AND WOULD NOT BE COVERED UNDER MY WARRANTY.*AK

NHTSA ID

10032973

Incident

Aug 9, 2003

Mileage

16,680 mi

I WAS DRIVING HOME FROM A WEEKEND AWAY, I WAS ON I95 NORTH NEAR MILE MARKER 120.00 TRAVELING ABOUT 15-20MPH WHEN TRAFFIC CAME TO A COMPLETE STOP, I MADE A COMPLETE STOP AND THE CAR BEHIND ME HIT ME GOIN GABOUT 15MPH AND PUSHED ME INTO THE SUV IN FRONT OF ME THE FIRST IMPACT PUSHED MY PASSENGER AND MYSELF FORWARD AND THEN THE SECOND IMPACT OF US HITTING THE SUV IN FRONT OF US PUSHED US BACK...BOTH OF OUR SEATS GAVE WAY AND WE WERE IN LYING POSTIONS. WE HADENT EVEN REALIZED WHAT HAD HAPPENED UNTIL WE SAT UP FROM THE LYING POSTION. I AM ASSUMMING THAT THE SEATS BROKE AND THATS WHY THEY GAVE WAY, I DONT THINK THAT THAT IS A SAFETY FEATURE AND SHOULD BE ADDRESSED AS SOON AS POSSIBLE. I WAS DRIVING A 2002 VW CABRIO GLX.*AK

NHTSA ID

10032820

Incident

Aug 10, 2003

THE DRIVER AND PASSENGER DOORS FAILED TO LOCK. *AK ON ANOTHER OCCASION WHEN LITTLE PRESSURE WAS APPLIED TO THE DOOR, IT OPENED WHILE THE CONSUMER WAS DRIVING. *JB

NHTSA ID

10011315

Incident

Dec 1, 2002

THE EMISSIONS LIGHT CONSTANTLY STAYED ON, THE DEALER SERVICED THE PROBLEM 3 TIMES, HOWEVER THE PROBLEM CONTINUED TO OCCUR, THE DEALER STATED IT WAS A SOFTWARE PROBLEM. *JB

NHTSA ID

10008891

Incident

Feb 1, 2003

SINCE THE DAY OF PURCHASE THR POWER DOOR LOCK ON THE PASSENGER SIDE HAS BEEN INOPERTIVE. CONSUMER TOOK VEHICLE IN FOR REPAIR, TWICE. *JG

NHTSA ID

568328

VEHICLE HIT REAR OF A TRAILER AT 20-30 MPH. UPON IMPACT, NEITHER AIR BAG DEPLOYED. VEHICLE BURSTED INTO FLAMES SEVERAL MINUTES AFTER IMPACT. PLEASE DESCRIBE DETAILS. *AK

NHTSA ID

8016893