2014 Volkswagen Eos Problems

The clockspring on the car went out. This mean all steering wheel controls don’t work, but more importantly, the air bags do not work either. We were told by the dealer the clocksprings are on back order and have been since November 2021. There are 8500 already on back order. We were told it could be 6 months to a year before the part is available. Dealership says VW won’t allow them to do loaners, VW says it’s up to the dealership. I’m the meantime, my 24 year old is driving around with no air bags.

Mid December 2021 the airbag light displayed and all functions on steering wheel quit working to include horn, cruise control, and all other buttons that interface with phone, radio and computer. After daughter returned from college 1st week of February 2022 was the first date available and is when the vehicle was seen by Volkswagen of Little Rock. Service Manager [XXX] reported the Clockspring was faulty and this is a manufacturer defect that is covered fully by Volkswagen, however, the Clockspring has been on back order since February and after calling every 2 weeks and calling again yesterday, 17 June 2022, with still no end on sight, I am filing this formal complaint. My college age daughter drives this vehicle with no horn and no driver airbag. As a retired US Army Veteran, I am all too familiar with risk assessment and mitigation and believe my daughter should not have to continue driving an unsafe vehicle. Additionally, we did not pay hard earned money to have a faulty and unreliable car and unsatisfactory driving experience. We either want a vehicle replacement or for Volkswagen to make good on their promise to fix the problem. Respectfully, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I have the RNS510 radio which the NHTSA has received concerns about and there are several Tec Bulletins in regards to the radio not functioning properly. When this radio goes out due to the need of over priced software update, we loose our Bluetooth and backup cameras! Backup camera we installed so the drive could make sure they were not running over any small children on the ground and when that element fails and it falls on deaf ears here to make them fix that and their know faulty cameras, is the NHTSA going to take responsibility for the dead child that wasn’t yours so you would be looking as closely for one but if the know faulty system actually worked that child had a better chance of being alive because you can see your surroundings. There is a Service bulletin supporting the pictures below. Mine just stopped loading tried to upload the software that I bought from the dealership and bricked the whole system!! It will now drain my battery if the fuse is in. Since this has been neglected to be addressed for many years, I am just wondering who within the NHTSA is being paid off by VW and maybe we need to start writing our representatives hoping for a change because clearly VW knows it’s a problem and it’s been reported.

1) The flip up backup camera, yes it is available for inspection. I do have intentions to try and fix it like all the others unless asked to wait. 2) we bought a car with a backup camera for the safety of our 19 year old and others around her after she has crashed her car going fwd, we would hate for her to miss something backwards since she is only 4’10’ 3) yes it has been confirmed by an independent service center, certified by Volkswagen. They confirmed that the wires have broken and a new camera is needed. This is a very common issue. 4) no the component has not been inspected. From reading other ppls comments they do not assist. They have a radio firm up date and they want you to pay for that to fix the glitches. 5) honestly we just purchased the car and when we test drive it the backup sensor showed three dashes, it was turned on to that setting so we have no clue until we tried to change it and had it checked out. But from what I have read this has been going on for years. Not sure when they first started. You can clearly see the red broke off in the black part and while taking the pictures it so fragile another wire broke. It’s not like you can just replace a cable going into the camera like the newer ones.

Mid December 2021 the airbag light displayed and all functions on steering wheel quit working to include horn, cruise control, and all other buttons that interface with phone, radio and computer. After daughter returned from college 1st week of February 2022 was the first date available and is when the vehicle was seen by Volkswagen of Little Rock. Service Manager [XXX] reported the Clockspring was faulty and this is a manufacturer defect that is covered fully by Volkswagen, however, the Clockspring has been on back order since February and after calling every 2 weeks and calling again yesterday, 17 June 2022, with still no end on sight, I am filing this formal complaint. My college age daughter drives this vehicle with no horn and no driver airbag. As a retired US Army Veteran, I am all too familiar with risk assessment and mitigation and believe my daughter should not have to continue driving an unsafe vehicle. Additionally, we did not pay hard earned money to have a faulty and unreliable car and unsatisfactory driving experience. We either want a vehicle replacement or for Volkswagen to make good on their promise to fix the problem. Respectfully, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Clock spring failure causing complete disconnect of all steering wheel electrical components as well as disabling the airbag

We have the Xenon headlights, which requires us to have headlight washers on our cars due to safety issue for the other drivers on the road so they don’t get blinded, who’s is great if 1) they worked most of the time 2) people did not start pulling the fuse or discontinuing the hose so it hit the ground. See Volkswagen has a know issue, that when they pop out to spray the headlights, they are known to break the cover! This in turn leaves the sprayer exposed to the elements to get clogged and not work, owners to get mad because they just break again after replaced (reason why they get disconnected) and the cost is not cheap to replace, the actual part is not bad the problem is, it’s primed grey and you have to get it painted which cost over $100. If you do a quick search over this you will see tons of complaints and the dealership is well aware of the issues, one lady had hers replaced under warranty and they said the sprayer was not in the right place. I could agree with that seeing as my windshield also gets sprayed! There were no warnings, we did not think ours even worked we had the car almost a year the first time they ever worked!! Still not sure what made them work exactly.

WHILE DRIVING ON A HIGHWAY THE GLASS SUNROOF JUST EXPLODED. IT SENT GLASS FLYING BUT IT DID NOT HIT ANY CARS BEHIND ME. THERE WERE NO OVERPASSES WHEREBY SOMEONE COULD HAVE THROWN AN OBJECT TO BREAK THE GLASS. MY WIFE AND I WERE NOT INJURED BECAUSE, THANKFULLY, THE INSIDE COVER WAS NOT OPEN OR WE WOULD HAVE BEEN SEVERELY INJURED AS WE WERE AMAZED AT THE SHARP PIECES THAT STAYED ON THE INSIDE OF HE SUNROOF. THEY WERE LIKE DAGGERS AND COULD NOT BELIEVE THAT VOLKSWAGEN WOULD NOT USE SAFETY GLASS. VOLKSWAGEN REPAIRED THE SUNROOF WITHOUT ANY CHARGE BUT INSISTED THERE WAS NO PROBLEMS REPORTED ABOUT THIS. OBVIOUSLY, THIS WAS STRANGE BECAUSE WHY WOULD THEY FIX THIS IF NOTHING WAS WRONG BECAUSE IT WAS A VERY EXPENSIVE PART TO REPLACE AND IT WASN'T JUST THE GLASS. JUST LAST NIGHT ON NBC NEWS THEY HAD A STORY ABOUT SUNROOFS EXPLODING IN THE SAME MANNER AS MINE AND AGAIN, FORTUNATELY, THE PEOPLE HAD THE INSIDE COVER OVER THE SUNROOF SO THEY WERE NOT INJURED BY THE FLYING GLASS. HOPEFULLY, SOMETHING CAN BE DONE BEFORE SOMEONE GETS INJURED OR WORSE, KILLED. IN MY CASE I WON'T OPEN THE COVER UNDER ANY CIRCUMSTANCES. *TR

WHILE DRIVING ON HWY AT APPROX. 50 MPH, AUTOMATIC TRANSMISSION SHIFTED BY ITSELF TO NEUTRAL. UNABLE TO SHIFT BACK TO DRIVE, PULLED OVER AND USING BREAKS WAS ABLE TO STOP VEHICLE ON EMERGENCY LANE. WAS ABLE THEN TO CHANGE GEAR TO PARK. TURN OFF CAR AND START AGAIN. CALLED MECHANIC WHO HAD PREVIOUSLY HEARD OF NEUTRAL SWITCH VW ISSUES. THIS EOS ONLY HAS 26,000 MILES AND IS 4 YRS OLD SINCE PURCHASED NEW. THUS STILL COVERED BY POWERTRAIN WARRANTY UNTIL APRIL 2019. DEALERSHIP DIAGNOSIS CALLS FOR A $1525 SHIFT LEVER WITH MULTI-SWITCH (INCLUDES NEUTRAL SWITCH) REPLACEMENT REPORTEDLY NOT COVERED BY ANY WARRANTY OF THIS VEHICLE, INCLUDING THE POWERTRAIN WARRANTY THAT EOS HAS FOR 5YRS / 60,000 MILES. A SAFETY HAZARD IN THE MAKING PRONE TO HWY ACCIDENTS AND POSSIBLE LOSS OF LIFE AND MULTI VEHICLE RISK AND FAILURE TO RECOGNIZE AND APPLY WARRANTY OFFERED AT PURCHASE TIME ON NEW VEHICLE

WHILE DRIVING AT APPROX. 30 MPH <1 MILE FROM HOME THE TRANSMISSION SUDDENLY DOWNSHIFTED INTO FIRST GEAR, AND MY WIFE WAS THROWN INTO THE STEERING WHEEL AS THE SEATBELT DID NOT CATCH. THE CAR WAS DRIVEN HOME AT 10 MPH AND PARKED. I DROVE IT AROUND THE BLOCK APPROX. 30 MINUTES LATER AND EXPERIENCED THE SAME THING FROM 25 MPH ON A NEIGHBORHOOD STREET. AGAIN, THE SEATBELT DID NOT RESTRAIN ME WHEN THE CAR SUDDENLY DOWNSHIFTED. IN BOTH CASES, THE CHECK ENGINE LIGHT ILLUMINATED, AND THE TRANSMISSION MALFUNCTION INDICATOR CAME ON. HAD THIS OCCURRED AT HIGHWAY SPEED THE RESULTS COULD HAVE BEEN CATASTROPHIC! THE SUDDEN DOWNSHIFT WOULD NO DOUBT HAVE CAUSED THE CAR TO BECOME EXTREMELY DIFFICULT TO CONTROL AND ANY VEHICLES NEARBY COULD EASILY HAVE CREATED A MULTI-VEHICLE ACCIDENT. *TR

When pushing the driver side seat belt into the buckle, it instantly unlatched buckles. Yea it can be inspected. If in a car accident the driver could be seriously injured or fatally injured. I contacted Germain Westerville, Ohio who informed me it’s not under warranty and it would be $500 - $600 dollars. Contacted corporate who said it’s out of warranty but will have a supervisor call my on December 16,2025 It has not been inspected by police or insurance, it’s the only car I have to drive not sure how police are going to respond to that. No warning what’s so ever. I did try spraying WD40 just in case something was stuck.

The clockspring on the car went out. This mean all steering wheel controls don’t work, but more importantly, the air bags do not work either. We were told by the dealer the clocksprings are on back order and have been since November 2021. There are 8500 already on back order. We were told it could be 6 months to a year before the part is available. Dealership says VW won’t allow them to do loaners, VW says it’s up to the dealership. I’m the meantime, my 24 year old is driving around with no air bags.

The contact owns a 2014 Volkswagen EOS. The contact stated that while operating, a burning odor was present inside the cabin of the vehicle. Later, while operating the vehicle, the front driver's side seat became extremely hot, causing the driver's back and legs to become burned. The contact indicated that the burn injuries would later require medical treatment. The contact indicated that the sweater worn was also charred, and a small burn hole was present in the sweater. The contact discovered a burn hole and exposed heater filament on the back section of the front driver's seat and a burnt section on the seat cushion of the driver's seat. The vehicle was taken to the local dealer, who determined that the seat temperature had reached 163 degrees while the seat heater was activated. The contact was advised that the seat needed to be replaced. The manufacturer was notified of the failure and authorized to have the back section of the seat replaced. The back section of the seat was replaced the bottom section of the seat was not replaced. The dealer also advised that the front passenger side seat had experienced the same overheating failure. The failure mileage was 80,000.