2012 Volkswagen Golf Fuel system Problems

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN GOLF. WHILE DRIVING 5 MPH, ALL OF THE WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. MOSS BROTHERS VOLKSWAGEN OF MORENO VALLEY (27750 EUCALYPTUS AVE, MORENO, VALLEY, CALIFORNIA 92555, (951) 485-4188) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FUEL SYSTEM WAS CONTAMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 180-76-1675. THE FAILURE MILEAGE WAS 123,986.

NHTSA ID

11113169

Incident

Jul 19, 2018

Mileage

123,986 mi

GLOW PLUG LIGHT CAME ON AND ENGINE LOST POWER. ENGINE WOULD NOT RESTART. TOW TO DEALER AND THEY REPLACED THE HIGH PRESSURE FUEL PUMP AND OTHER PARTS. COST OF WARRANTY REPAIR WAS ABOUT $7000.00.

NHTSA ID

10871728

Incident

May 25, 2016

Mileage

70,000 mi

I WAS ON MY WAY HOME FROM LONG TRIP AND HAVE CHECK ENGINE LIGHT COM ON AND DISAPPEARED BY SELF. I MADE APPOINTMENT FOR REGULAR 60K MAINTENANCE AND ADDRESSED LIGHT ISSUE AND DIRTY TAIL PIPE TO THE SAN TAN VW DEALER AND THEY RESPONSE WAS THAT "CAR IS DIESEL AND FOR DIESEL IS NORMAL TO SMOKE AND LIGHT WILL NOT COME AFTER SOFTWARE UPDATE. NOW AFTER WARRANTY EXPIRED I HAVE DIAGNOSIS THAT WHOLE EXHAUST SYSTEM NEEDS TO BE REPLACE (EXHAUST SYSTEM IS UNDER RECALL INVESTIGATION). ESTIMATE TO FIX EXHAUST IS $6000. VW OF AMERICA REFUSE TO FIX THE ISSUE, CAR IS NOW POLLUTING, SMOKING AND CAR IS NOT SAFE TO DRIVE.

NHTSA ID

10822361

Incident

Jan 26, 2016

I WAS DRIVING ON I-55 AT APPROX. 60MPH AND THE GLOW PLUG INDICATOR LIGHT BEGAN FLASHING AND THE VEHICLE WENT INTO LIMP MODE. PULLED OFF AT THE NEXT EXIT AND SHUT THE VEHICLE DOWN, AND WAITED A FEW MINUTES. AFTER TURNING THE VEHICLE BACK ON, THE 'CHECK ENGINE' LIGHT WAS ILLUMINATED, HOWEVER I WAS ABLE TO DRIVE HOME (APROX. 3 MILES). HAD VEHICLE TOWED TO DEALERSHIP THE FOLLOWING MORNING, WHERE THE DEALER INDICATED THE HIGH PRESSURE FUEL PUMP FOR THE DIRECT-RAIL FUEL INJECTION SYSTEM HAD FAILED AND CONTAMINATED THE ENTIRE FUEL SYSTEM. THIS WILL REQUIRE A REPLACEMENT OF THE HIGH PRESSURE FUEL PUMP, AND THE ENTIRE FUEL SYSTEM, WHICH IS BEING COVERED BY THE MANUFACTURER UNDER THE DRIVETRAIN WARRANTY.

NHTSA ID

10723863

Incident

May 31, 2015

Mileage

31,508 mi

2012 VW GOLF TDI (DIESEL) VEHICLE BEGAN LOSING POWER ON ACCELERATION FROM A STOPLIGHT AND BEGAN CLICKING. CHECK ENGINE AND GLOW PLUG LIGHTS FLASHED. POWER WAS REDUCED TO 15% AND LIMPED TO SHOULDER. SHUT OFF ENGINE AND ATTEMPTED RESTART. ENGINE TURNED OVER BUT NO IGNITION. TOWED TO DEALER WHO CONFIRMED THAT HIGH PRESSURE FUEL PUMP HAD FAILED. DEALER REPLACED HIGH PRESSURE FUEL PUMP, TANK PUMP, HIGH PRESSURE FUEL LINES, FUEL RAIL WITH BOTH SENSORS, ALL INJECTORS, FUEL RETURN LINES, FUEL FILTER, AND AUX FUEL PUMP. TANK AND FUEL LINES WERE FLUSHED AND CLEANED. ALL REPAIRS DONE UNDER VW 60K POWERTRAIN WARRANTY. *TR

NHTSA ID

10627186

Incident

Aug 15, 2014

Mileage

32,378 mi

DRIVING IN STOP AND GO TRAFFIC ON HIGHWAY WHEN GLOW PLUG ICON ON DASH STARTED TO BLINK, LOST SIGNIFICANT ENGINE POWER. PULLED OVER AND RESTARTED WITH NOTHING ON DASH. QUICKLY, GLOW PLUG ICON STARTED BLINKING AGAIN, ALONG WITH A SOLID MOTOR ICON ON DASH. DROVE TO DEALERSHIP WITH 40MPH MAX POWER, AND AFTER TURNING CAR OFF, TECHNICIAN COULD NOT TURN CAR BACK ON. HIGH PRESSURE FUEL PUMP FAILED AND SENT METAL SHARDS INTO FUEL SYSTEM, DESTROYING THE ENTIRE FUEL SYSTEM. TECH SAYS HE'S SEEN 6 TDI WITH SAME ISSUE RECENTLY. VW IS COVERING 100% OF COST. *TR

NHTSA ID

10596795

Incident

Jun 3, 2014

Mileage

65,000 mi

VEHICLE STALLED ON STREET AT STOP SIGN. WAS UNABLE TO RESTART THE CAR AFTER MULTIPLE ATTEMPTS. VEHICLE WAS REPAIRED; HIGH PRESSURE FUEL PUMP FAILED. METAL SHARDS CONTAMINATED FUEL RAIL, FUEL TANK, AND OTHER SYSTEMS.

NHTSA ID

10544197

Incident

Aug 30, 2013

Mileage

29,514 mi

GLOW PLUG AND CHECK ENGINE INDICATOR APPEARED WHILE DRIVING APPROXIMATELY 45 MPH IN VICINITY OF THE M-10 FREEWAY IN DETROIT, MI. VEHICLE POWER UNEXPECTEDLY CUT OUT, FORCING ME TO MANEUVER OFF OF THE ROAD AT A SPEED LOWER THAN SURROUNDING TRAFFIC. I PICKED UP THE VEHICLE ON 19 AUG FROM THE DEALER AND EXPERIENCED AN IDENTICAL PROBLEM IN VICINITY OF 9 MILE ROAD AND MIDDLEBELT IN FARMINGTON HILLS, MI. VW LATER INFORMED ME THAT THE PROBLEM WAS ASSOCIATED WITH A FAILURE OF THE HIGH PRESSURE FUEL PUMP. *TT

NHTSA ID

10537810

Incident

Aug 16, 2013

Mileage

10,995 mi

CAR PURCHASED NOVEMBER 2011. AUGUST 29, 2012 (MUCH <10,000 MILES) REPORTED ROUGH SHIFTING OF AUTOMATIC TRANSMISSION TO VOLKSWAGEN OF ALEXANDRIA. TOLD THAT EXPERIENCE WAS NORMAL. TRUSTED MECHANIC AND USED VEHICLE. MARCH 18, 2013--COMPLETE TRANSMISSION FAILURE WHILE DRIVING IN A PARKING LOT. ENGINE SHUT OFF WHILE MOVING AND ABRUPTLY BROUGHT CAR TO A STOP. THIS IS THE SAME PROBLEM THAT PROMPTED RECALLS FOR THIS CAR IN AUSTRALIA, CHINA, AND JAPAN. BROUGHT INTO VOLKSWAGEN OF ALEXANDRIA AND TOLD PROBLEM WAS RELATED TO COMPUTER ERRORS CONTROLLING TRANSMISSION. JULY 10, 2013--(@15,000 MILES) CAR LOSES REASONABLE AMOUNT OF POWER, MAKES GRINDING NOISE, ENGINE LIGHT APPEARS. BLOCKS FROM VOLKSWAGEN OF ALEXANDRIA. JUST ABLE TO MAKE IT IN. TECHNICIANS REPORT THAT A NUMBER OF FAULTS WERE REPORTED AND HAVE CONTACTED VW OF AMERICA TO ADVISE WHAT TO DO NEXT. ULTIMATELY THEY DECIDE THAT THE MECHATRONICS UNIT (PART OF TRANSMISSION) SHOULD BE REPLACED BUT WILL NOT BE AVAILABLE SOON. ALEXANDRIA VOLKSWAGEN ADVISES ME TO TAKE THE VEHICLE BACK INTO MY POSESSION AND DRIVE IT AS IS UNTIL THE PART ARRIVES. THEY CLAIMED IT TO BE JUST A NOISE ISSUE. I OBJECT AND HAVE TO POINT OUT THE COMPLAINT ABOUT SEVERE LACK OF POWER AND PREVIOUS COMPLETE ENGINE/TRANSMISSION FAILURE (WHICH THEY CLAIMED TO BE UNRELATED). AFTER COMPLAINT TOLD I COULD RENT A CAR. FINALLY ABLE TO COMPLAIN MY WAY INTO A LOANER. I HAVE READ ABOUT THIS TACTIC FOR WAYS AROUND LEMON LAW LIABILITY. WAS ADVISED TO REPORT IT HERE. *TR

NHTSA ID

10524360

Incident

Mar 18, 2013

Mileage

13,000 mi

FUEL PUMP FAILURE AT 7200 MILES (DESPITE USING DIESEL FUEL) RESULTING IN SHARDS OF METAL IN THE FUEL SYSTEM AND INABILITY TO DRIVE CAR, HAD TO BE TOWED TO DEALER LOOKING AT THE WEB, THIS IS NOT THE FIRST TIME THIS HAS HAPPENED IN A NEWER TDI ENGINE. *TR

NHTSA ID

10511389

Incident

May 9, 2013

Mileage

7,200 mi

THE CAR IS A 2012 VW GOLF TDI, PURCHASED AROUND APRIL OF 2012. IT HAD APPROXIMATELY 7500 MILES AT THE TIME OF THE INCIDENT. I WAS ON A SHORT DRIVE TO THE STORE AND BACK (5 MILES ROUND TRIP FROM HOME). ON THE WAY BACK, I HEARD A METAL GRINDING SOUND COMING FROM THE ENGINE COMPARTMENT AND NOTICED A LACK OF POWER. I TURNED OFF THE RADIO TO CONFIRM THAT THE SOUND WAS COMING FROM MY NEW CAR AND IT WAS. AT THE NEXT STOP LIGHT, THE CAR DIED AND COULD NOT BE RESTARTED. I CONFIRMED THAT I STILL HAD DIESEL FUEL, AND SURE ENOUGH, I STILL HAD 1/4 TANK. SO I WAS NOT OUT OF FUEL. THE ENGINE WOULD CRANK, BUT NOT START. THANKFULLY THIS HAPPENED AT A STOP LIGHT INSTEAD OF ON THE HILLY INTERSTATE I TAKE TO WORK 20 MILES EACH DAY. ASIDE FROM HEARING THE METAL GRINDING SOUND FOR APPROXIMATELY 30 SECONDS, I HAD NO WARNING. THE CAR HAD TO BE TOWED BACK TO THE DEALER. THE DEALER TOOK A FEW DAYS TO DIAGNOSE THE PROBLEM AS A FAULTY FUEL PUMP. APPARENTLY, THE FUEL PUMP MALFUNCTIONED AND SHOT METAL SHARDS THROUGH MY ENTIRE FUEL SYSTEM. IT TOOK THE DEALER WELL OVER A WEEK TO REPLACE EVERY COMPONENT AND THE COST OF LABOR AND PARTS WAS OVER $10,000. THANKFULLY, VW COVERED THE REPAIR AS BEING UNDER WARRANTY. A QUICK GOOGLE SEARCH CONFIRMED THAT HUNDREDS OF OTHER VW DIESEL ENGINES HAVE HAD THE SAME PROBLEM. UNFORTUNATELY, THE DEALER DID NOT REPLACE THE FUEL TANK. BASED ON REPORTS I HAVE SEEN ONLINE, I CAN EXPECT ANOTHER FAILURE ANY DAY. PLEASE INVESTIGATE THIS FURTHER AND FORCE VW TO ISSUE A RECALL. I HAVE OWNED 5 VOLKSWAGENS IN THE PAST (OWN 2 RIGHT NOW) AND LOVE THEM, BUT I WILL NEVER BUY ANOTHER ONE AFTER THIS INCIDENT. *TR

NHTSA ID

10489003

Incident

Nov 10, 2012

Mileage

7,500 mi

I WAS DRIVING DOWN THE ROAD HAD JUST SHIFTED INTO 4TH GEAR CAME UP TO A RED LIGHT. I PRESSING IN THE CLUTCH AND STARTED TO SLOW DOWN STILL IN 4TH GEAR. THE RED LIGHT TURNED GREEN BEFORE I COULD SLOW DOWN MUCH AT ALL. I RELEASED THE CLUTCH WHEN I DID THIS THE ENGINE AND RPM INCREASED. I WAS STILL IN 4TH GEAR AND HARDLY ACCELERATING BUT IT FELT AS THOUGH I WAS IN SECOND GEAR. I KINDA FREAKED AND LOOKED TO MAKE SURE I WAS IN 4TH AND I WAS.THE CAR BEGAN TO RUN NORMAL SO I JUST BRUSHED IT OFF. I CAME TO ANOTHER RED LIGHT AND MADE A COMPLETE STOP. THIS IS WHEN THE CAR BEGAN TO SHAKE AND FLASH THE ORANGE COIL LOOKING LIGHT. IT COMPLETELY SHUT OFF AND I WAS UNABLE TO RESTART THE CAR. MY BROTHER CAME AND HELPED ME PUSH IT TO THE SIDE OF THE ROAD. IT HAD TO BE TOWED TO THE DEALERSHIP. *TR

NHTSA ID

10486272

Incident

Nov 26, 2012

Mileage

11,000 mi

FUEL PUMP FAILURE, RANDOM POWER CUT OUT DUE TO FAULT MODE. SYSTEM FLASHES A GLOW PLUG LIGHT INSTEAD OF A CHECK ENGINE LIGHT NOT SIGNALING A OBVIOUS FAILURE. *TR

NHTSA ID

10472079

Incident

Aug 18, 2012

Mileage

15,550 mi

AT 6,519 MILES, WHILE ABOUT TO ENTER THE ON-RAMP OF A LOCAL HIGHWAY, THE CHECK ENGINE LIGHT AND GLOW PLUG INDICATOR LIGHT BEGAN TO FLASH. I WAS ABLE TO VEER OFF THE ENTRANCE RAMP AND CONTINUE DOWN THE DOWN TO THE NEAREST SAFE PARKING LOT AREA; AS I PULLED INTO THE PARKING LOT AREA, THE VEHICLE SHUDDERED AND SUDDENLY SHUT OFF. IT WOULD NOT RE-START, AND WE HAD TO ARRANGE FOR A TOW TO A FAMILY MEMBERS HOUSE THROUGH OUR INSURANCE COMPANY. IN THE MORNING WE HAD A TOW TO OUR DEALER SET UP THROUGH VOLKSWAGEN ROADSIDE SERVICE, WHO WOULD NOT COVER THE ENTIRE COST OF THE TOW TO OUR PREFERRED DEALER, SO WE PAID THE DIFFERENCE OUT OF OUR OWN POCKET. I WAS NOTIFIED BY THE DEALER THAT THE FUEL PUMP (COMMONLY REFERRED TO AS HPFP) BASICALLY IMPLODED AND SENT METAL THROUGHOUT THE ENTIRE FUEL SYSTEM, WHICH NOW NEEDS TO BE REPLACED. WE OWN TWO VOLKSWAGEN DIESEL (TDI) VEHICLES; THIS ONE, A 2012 GOLF TDI, AND A 2010 JETTA TDI. THEY ARE BOTH FILLED UP AT THE EXACT SAME PUMP FROM THE EXACT SAME STATION ABOUT 99% OF THE TIME. AT THE TIME THIS INCIDENT OCCURRED, THE GOLF HAD 281 MILES ON THE CURRENT TANK OF DIESEL WHICH WAS FILLED UP ON 08/03/2012. I FILLED UP MY JETTA TDI AT THE SAME PUMP ON 08/06/2012, CURRENTLY HAVE OVER 230 MILES ON THAT TANK OF DIESEL, AND HAVE NOT EXPERIENCED ANY PROBLEMS. WE KEEP METICULOUS DOCUMENTATION OF OUR DIESEL USAGE, COST, ETC. WITH RECEIPTS AND OTHER LOGS, AND CAN SAFELY STATE THAT THIS WAS NOT DUE TO A MISTAKE ON OUR PART. RATHER, THIS IS A DESIGN FAILURE AND/OR OVERSIGHT ON THE PART OF BOTH VOLKSWAGEN AND BOSCH, THE HPFP MANUFACTURER. I AM A VETERAN MEMBER OF THE TDICLUB VW DIESEL ONLINE COMMUNITY, AND THERE IS EXTENSIVE INFORMATION AND DOCUMENTATION THERE OF THESE REPEATED FAILURES. PLEASE VISIT THE FOLLOWING THREADS FOR INFORMATION; HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=286380, HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=299854. *TR

NHTSA ID

10470560

Incident

Aug 12, 2012

Mileage

6,519 mi