2023 Volkswagen Golf Problems
Owner-reported complaints filed with NHTSA, grouped by component
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What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2023 Volkswagen Golf, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical633.3%
- Driver assistance527.8%
- Engine211.1%
- Powertrain (other)15.6%
- Brakes15.6%
- Visibility15.6%
- Fuel system15.6%
- Exterior lighting15.6%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
Back up camera not working due to infotainment system not working. Dealer is aware, says they are waiting for a software update.
While driving, Front Safety System Light came on. Additionally, Drive System light came on and car would not go over 25-30 mph.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
Infotainment system fails to start/load. Infotainment screen provides multiple error messages such and “component protection active” and/ or “you can activate this function at dealer” and subsequently becomes inoperable, including multiple safety related features: Back up/ rear view camera freezes image or does not turn on at all. Autonomous emergency braking (front assist) fail light comes on. Park distance control fail light comes on. Have been to the VW dealer on two different occasions for these issues specifically and the systems and problems not resolved. They reset/ updated the infotainment system at 1st visit. System failed again/ unresolved. Took back to dealer and they called VW corporate for help. Picked up from 2nd visit and systems promptly failed again. Online search suggests common, unresolved problem. Thank you for aiding consumers in resolving these safety issues
Having consistent issues with safety features and infotainment system that locks up with errors. Since new my VW Gti has been experiencing drivers' assistants' issues. At times the backup camera does not work. At times the the whole infotainment system will have various different errors that prevent any of the safety features to be turned on. The errors don't easily go away unless turning off the car and trying to restart it all.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
While driving, Front Safety System Light came on. Additionally, Drive System light came on and car would not go over 25-30 mph.
This car should be under an active recall for 2022/2023 Volkswagen GTI/R due to insecurely installed radiator. But it's not listed somehow. The radiator was loose and caused rupture in coolant hose, and loss of coolant.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
The vehicle has a manual transmission and is equipped with a hill start assist feature. This holds the brake on a hill so the clutch and gear may be engaged and keep the car from rolling back. The feature in this vehicle does not release the brake when the vehicle starts moving forward and holds it for a set amount of time based on hill gradient. This had led to stalling of the vehicle, as the clutch and gear engagement process is completed before the brakes are released. This can be dangerous in traffic situations, especially in intersections.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
All 2022 & 2023 Volkswagen GTI & R models with manual transmissions are impacted by this safety issue. When making a stop on any amount of road grade/hill, the vehicle brakes fully engage and will not disengage when removing your foot from the brake pedal, or by engaging or disengaging the clutch, or by applying throttle. Upon releasing the brake pedal, there is a programmed waiting period of 2-3 seconds where the brakes remain fully engaged, and the vehicle is unable to move regardless of the driver input. Once the waiting period expires, the vehicle begins an uncontrolled roll-back and the driver is able to engage or release the clutch and apply throttle for forward movement. During this waiting period, after the brake pedal is released, any vehicle input will cause a stall. During this waiting period the vehicle brake lights have turned off so drivers behind you believe you have begun forward movement, and they are likely to rearend your vehicle. If you re-apply the brake pedal, the waiting period resets, and you must go through the 2-3 second waiting period again. This feature creates a danger of entering or crossing traffic because the driver cannot 'time' when they will have the ability to move the vehicle, it also creates a danger of stalling the vehicle on a hill or while entering traffic. While in traffic on an uphill gradient, the feature continually engages the brakes and creates waiting periods; this is the case even on an uphill gradient while on an interstate causing continual extended stops. The feature cannot be turned off by the driver. VW Dealerships are unable to turn off the feature. Aftermarket tuning companies are unable to disable this feature. Please cross check your records as this is not an isolated safety complaint regarding these vehicles. Previous model years had an option to turn on a hill-assist feature that held the vehicle from a roll back. The 2022-2023 model year feature creates a roll back and prevents driver inputs.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
The problem is Component Protection, When the car goes into Component Protection you lose A/C and defrost, crash protection, It has been see by a Volkswagen dealer.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
While driving, Front Safety System Light came on. Additionally, Drive System light came on and car would not go over 25-30 mph.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
Back up camera not working due to infotainment system not working. Dealer is aware, says they are waiting for a software update.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .