Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 27 NHTSA owner-reported complaints for the 2012 Volkswagen Jetta Sportwagen. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 27 · page 1 of 2
Cp4 high pressure fuel pump will self-destruct causing little pieces of metal to go throughout the fuel system and causing thousands in repair lots of manufacturers are doing recalls to this pump but nothing for Volkswagen I have contact the dealer no help if you go online thousands of people it's complaining about the CP4 high pressure fuel pump it has a design flaw from factory and needs to be corrected
I was looking at the GMC Duramax diesel and it has the same problem as the Volkswagen Jetta TDI fuel pump failure due to American Diesel in the pump is designed for foreign diesel which is very expensive to repair can we please have some help with this where they can come out with a replacement pump that can resist American diesel
The contact owns a 2012 Volkswagon Jetta Sportwagen. The contact stated that while driving at 35 MPH, the accelerator pedal became inoperable and the vehicle did not accelerate. The engine and power steering had failed. The glow plug warning light was illuminated. The vehicle was towed to a dealer. The contact was informed that the failure was due to the high-pressure fuel pump which sent metal shards through the fuel line. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000.
HPFP fuel system failed while driving at speed causing car to stall on highway.
VOLKSWAGEN KNOWS THEY HAVE A PROBLEM WITH THEIR ABS MODULE BUT REFUSE TO CORRECT IT. THIS HAS BEEN GOING ON FOR YEARS. CODES: 01130 ABS OPERATION NOT A PLAUSIBLE SIGNAL. THEY NEED TO RECALL!!!
I HAD TO HAVE ALL FOUR SPRINGS REPLACED BECAUSE THEY WERE BROKEN. I'VE SEEN MANY COMPLAINTS ABOUT THE SAME PROBLEM. THIS IS A KNOWN PROBLEM WITH VW. WHY ARE THEY NOT ADDRESSING THIS? THE CAR HAD ABOUT 89 THOUSAND MILES ON IT.
DPF LIGHT CAME ON AND WENT OFF AND THEN CAME ON
AIRBAG CORROSION FOUND BY DEALER.
PER DEALER VEHICLE HAS NON-FUNCTIONING HORN AND HIGH-BEAM HEADLIGHTS APPARENTLY DUE TO CLOCK SPRING FAILURE. IN ADDITION, WATER INSTRUCTION (OF AS YET UNKNOWN ORIGIN) HAS RUSTED BRAKE, STEERING, AND DASH COMPONENTS. TDI RECALL/REPAIR/SALE AND WAS LAST PERHAPS LAST SOLD BY AND SERVICED AT VW DEALER 08/2020.
TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT AFTER HER BOYFRIEND HAD DRIVEN THE VEHICLE AND PARKED IT IN HER DRIVEWAY; HER BOYFRIEND INFORMED HER THAT THE VEHICLE WAS ON FIRE. THE AUTHORITIES WERE CALLED AND THE FIRE DEPARTMENT ARRIVED ON THE SCENE AND EXTINGUISHED THE FIRE. THERE WERE NO ACTIVE WARNING LIGHTS ILLUMINATED ON THE VEHICLE PRIOR TO THE FAILURE. A FIRE REPORT AND POLICE REPORT WERE FILED, NO INJURIES WERE REPORTED. DUE TO THE FIRE, THE VEHICLE WAS TOWED BY INSURANCE TO AN INSURANCE AUTO AUCTION WHERE THE VEHICLE HAD BEEN DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HER THAT THERE WERE NO RECALLS ON THE VEHICLE; THEY OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
2012 VW JETTA WAGON THAT WAS PURCHASED NEW AND ALWAYS HOUSED IN A GARAGE UNTIL FEBRUARY 2020. WATER LEAKED INTO CAR INTERIOR CARPET AND SPARE TIRE WELL. NEVER RECEIVED ANY NOTIFICATION OF RECALL DUE TO SUNROOF LEAKING. REPAIR WAS $900 OUT OF MY POCKET
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED WHILE DRIVING 45 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM REAR, WHICH CAUSED THE VEHICLE TO BE DIFFICULT TO STEER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE REAR SPRINGS WERE REPLACED 4 TIMES OVER THE COURSE OF FIVE YEARS. THE VEHICLE WAS TAKEN TO LOCAL DEALER NYE VOLKSWAGEN OF ROME LOCATED AT 5865 ROME-TABERG RD ROME, NY 13440, WHERE IT WAS DIAGNOSED WITH REAR SPRINGS NEEDING TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
BROKEN LEFT FRONT & LEFT REAR COIL SPRINGS. I DON'T BELIEVE THIS WAS CREATED BY RUNNING OVER ANYTHING. SERVICE ASSOCIATE BLAMED IT ON RUST DUE TO SNOW, ICE, DEBRIS BUILD UP. HARD TO BELIEVE A COIL SPRING WILL RUST THROUGH IN 8YRS. IT APPEARS VW HAS HAD OTHER ISSUES WITH COIL SPRINGS ON VEHICLES. I CHECKED WITH AN INDEPENDENT MECHANIC & HE AGREED THEY WERE BROKEN. FRONT WHEELS ARE OUT OF ALIGNMENT & SQUEAL WHEN LIGHTLY PRESSING ON BRAKE. CAR CAN'T BE ALIGNED UNTIL REPAIR IS MADE. *TR
I NOTICED MY CAR HAS BEEN CUTTING OUT AND NOT HAVING POWER WHEN DRIVING DOWN A FREEWAY. ILL PUT THE PEDAL DOWN IT DIDNT MOVE. I NOTICED MY STEREO STARTED KIND OF FLASHING AS WELL. I FIGURED MAYBE IT WAS ELECTRICAL SO I STARTED LOOKING AROUND AND I OPENED UP MY TRUNK AND IT WAS 4 INCHES OF WATER WHERE MY SPARE TIRE IS. THEN I STARTED LOOKING AROUND WHERE MY PANORAMIC SUNROOF IS AND THERE'S A HUGE SPOTS OF WATER THAT'S WET. THEY DID NOT DISCLOSE THIS TO ME WHEN I PURCHASE THE CAR AND I ASKED THEM IF THERE WAS ANY PROBLEMS OF LEAKING. I THINK IT'S MESSING UP MY ELECTRICAL SYSTEM AND MY POWER. I FELT VERY UNSAFE WHEN I WASN'T ABLE TO ACCELERATE IN THE MIDDLE OF TRAFFIC.
WHEN MOVING FROM STOP, TRANSMISSION TAKES A SECOND TO ENGAGE. THIS IS DANGEROUS BECAUSE WHEN TRYING TO TAKE A TURN FROM STOP, HESITATION COULD LEAD TO SERIOUS ACCIDENT. ENGAGE 1ST GEAR.
THE SUNROOF LEAKS ON THE PASSENGER'S SIDE WHEN IT RAINS, CAUSING THE CAR TO HAVE FLOODING ON THE PASSENGER'S SIDE FRONT SEAT AND BACK.
ABOUT A YEAR AGO BOTH REAR SPRINGS WERE BROKE AND THE DEALERSHIP REPLACED THEM. ABOUT A MONTH AGO BOTH FRONT SPRINGS WERE BROKE AND THE DEALERSHIP REPLACED THEM. ALL THE REPLACEMENTS WERE DONE AT MY COST. I NOW HAVE A REAR RIGHT SPRING THAT HAS BROKE AND WILL NOW HAVE TO HAVE IT REPLACED. IN MY OVER 50 YEARS OF DRIVING DIFFERENT MODEL CARS AND TRUCK, I HAVE NEVER HAD SPRING FAILURES SUCH AS THIS. I HAVEN'T HIT ANY MAJOR POT HOLES THAT WOULD CAUSE THIS TYPE OF DAMAGE. THIS MUST BE DEFECTIVE SPRINGS. THE LAST TIME I WAS AT THE DEALERSHIP HAVING THE FRONT SPRINGS REPLACED THEY SAID THIS IS COMMON. IT SHOULD NOT BE COMMON.
KEY GETS STUCK IN IGNITION WHEN TURNING OFF ENGINE.
VEHICLE STALLED OUT WHILE DRIVER AT HIGHWAY SPEEDS DUE TO INTERCOOLER FREEZING, ON SECOND OCCASION VEHICLE WAS UNABLE TO START DUE TO ENGINE HYDROLOCKING FROM FROZEN INTERCOOLER THAWING OUT. VW HAS RELEASED A BULLETIN FOR THIS ISSUE BUT WILL NOT STAND BY WARRANTY ON SAID COMPONENT.
HAVING DIFFICULTY WITH MY VW JETTA SPORTWAGEN 2012 WITH ITS HIGH PRESSURE FUEL PUMP HAVING CONTAMINATED THE FUEL SYSTEM IN THE CAR WITH METAL SHARDS CAPTURED ON THE FUEL METERING VALVE. ENTIRE FUEL SYSTEM NEEDS REPLACEMENT. THE CAR IS A CERTFIFIED PRE-OWNED AND ONLY 11 MONTHS INTO A 2-YEAR BUMPER-TO-BUMPER WARRANTY. THE DEALERSHIP, REGIONAL CASE DISPUTE MANAGER, AND TECHNICAL DISPUTE INQUIRY HAVE ALL COME BACK AND REPORTED THAT IT IS AN EXTERNALLY CREATED ISSUE FROM THE DIESEL FUEL I PUT INTO THE TANK. HOWEVER, THIS IS A WELL-DOCUMENTED ONGOING ISSUE WITH VW DIESEL ENGINES WITH THEIR HIGH PRESSURE FUEL PUMPS DATING BACK TO 2009. THE FUEL I PUT INTO THE CAR WAS TESTED AND CAME BACK ENTIRELY FINE. AND BY VIRTUE OF THE METAL SHARDS BEING FOUND ON THE FUEL METERING VALVE THAT IS WHOLLY INDICATIVE OF THE CONTAMINATION BEING CAUSE AFTER THE FUEL HAS GONE THROUGH THE HIGH PRESSURE FUEL PUMP, TO THE ENGINE, AND THE EXCESS IS RETURNING BACK TO THE FUEL TANK VIA THE FUEL METERING VALVE. I WAS TOLD THAT THE METAL SHARDS WERE ONLY FOUND ON THE MESH PIECE/FILTER ON THE FUEL METERING VALVE NOT ON THE FUEL TANK FILTER ITSELF (WHICH YOU WOULD THINK THERE WOULD BE METAL SHARDS ON THE FUEL TANK FILTER IF THE DIESEL THAT I PUT INTO THE CAR WAS THE ORIGINAL ISSUE). THE CAR HAS NO ACCELERATION AFTER APPROXIMATELY 40 MPH, AND FURTHER DRIVING OF IT WILL JUST FURTHER COMPROMISE THE FUEL SYSTEM. THE PROBLEM OCCURS VERY SUDDENLY WITHOUT WARNING, AS IT DID IN MY CASE, WHICH DOESN'T ALLOW FOR CORRECTING BEFORE IT'S MUCH TOO LATE. I'M FACING AN ESTIMATED $5500 REPAIR BUT THAT IS ON THE LOW SIDE OF WHAT HAS BEEN REPORTED BY OTHERS THAT HAVE FACED THE SAME SITUATION. MY CAR IS UNDER WARRANTY, THIS HAS BEEN AN ONGOING ISSUE SINCE 2009 WITH VW DIESEL HIGH FUEL PUMPS, I BELIEVE THEY SHOULD FIX UNDER THE WARRANTY AS THEY KNOW THIS IS AN INTERNAL EQUIPMENT/PARTS FAILURE.
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT NOTICED THAT THE TRANSMISSION WAS HESITANT AS IF THE VEHICLE WOULD STALL WHEN NEEDING TO CHANGE GEARS. IN ADDITION, THE GEARS WERE SLOW TO CHANGE OVER. THE DEALER (HANSEL VOLKSWAGEN, 2951 CORBY AVE, SANTA ROSA, CA 95407, (707) 501-5977) PROVIDED A MANUFACTURER SOLUTION OF MODIFYING THE DIESEL SYSTEM, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER MORE THAN TWICE, BUT COULD NOT DIAGNOSE OR REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED THAT THEIR SOLUTION IMPACTED THE TRANSMISSION, BUT THEY PROVIDED NO REMEDY. THE CONTACT WAS AWAITING A FOLLOW-UP RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT CONTACT STATES THAT VEHICLE WAS APART OF THE VOLKSWAGEN DIESEL MODIFICATION PROGRAM REQUIRED DUE TO EMISSION FRAUD. AFTER THE REQUIRED MODIFICATION THE TRANSMISSION MISPERFORMED SIX TIMES WHEN ACCELERATING INTO FREEWAY TRAFFIC OR WHEN DOWN-SHIFTING UP HILL. *TT
CAR IS SERVICED AT VW DEALER EVERY 10,000 MILES. AT 70,000 MILES THEY TELL ME MY REAR SIDE DOOR HINGES ARE RUSTED AND NEED REPLACEMENT AT MY COSTS. WHY WOULD DOOR HINGES RUST AWAY? WHEN IT DOES RAIN WHEN I OPEN THE REAR DOORS, WATER DOES POUR OUR THE BOTTOM OF DOOR.. POOR GERMAN ENGINEERING DESIGN? 2ND PROBLEM: THEY TELL ME MY EMERGENCY/PARKING BRAKE CABLE, ETC., IS RUSTED AWAY. ANOTHER ENGINEERING PROBLEM? AGAIN I'D HAVE TO PAY. 3RD PROBLEM: AT 73,000 MILES MY REAR HATCH WILL NOT OPEN. BROUGHT IT IN AND THEY SAY IT'S THE ELECTRONIC PART THAT WENT BAD. ENGINEERING? I PAID FOR REPAIR. I BOUGHT THE CAR NEW AND IT'S ONLY 5 YEARS OLD.
MY 2012 JETTA SPORTSWAGEN TDI IS HAVING WATER FREEZING IN THE INTERCOOLER CAUSING IT TO NOT START OR EVEN SMOKE WHEN STARTED. I HAD A 14 WITHOUT THIS ISSUE MY DAD HAS AM 04 PASSAT TDI NO ISSUE. I DID RESEARCH AND ON MANY WEBSITES IT MENTIONS 10-13 HAVING THIS ISSUE. THE DEALERSHIP TOLD ME THERE'S AN AFTER MARKER PART THAT FIXES THE FREEZING ISSUE. THIS PART WILL COST OVER 700 DOLLARS. WHY WAS THIS NOT RECALLED WHEN IT'S HAPPENING TO MANY YEARS AND THE DEALERSHIP HAS SEEN IT MULTIPLE TIMES.
RIGHT REAR SEAT BELT IS JAMMED IN THE RETRACTED POSITION. CAR WAS PARKED ON LEVEL GROUND AT HOME DRIVEWAY. CANNOT PULL OUT SEAT BELT AS THE LOCKING MECHANISM WILL NOT LET IT BE PULLED OUT. THIS WAS A PROBLEM THAT STARTED A FEW MONTHS AGO. AFTER SEVERAL TUGS ON THE BELT, OR IF THE CAR MOVED OUT OF THE DRIVEWAY, THE MECHANISM WOULD EVENTUALLY RELEASE THE BELT SO IT CAN BE USED (AS REQUIRED BY LAW). THE PROBLEM GOT PROGRESSIVELY WORSE OVER THE PAST SEVERAL MONTHS UNTIL THE SEAT BELT IS NOW UNUSABLE. REPORTED TO DEALER DURING REGULAR SERVICE VISIT. DEALER INSPECTED AND NOTED THAT THE SEAT BELT NEEDED TO BE REPLACED. $233 SPECIAL ORDER PART AND $423 LABOR TO INSTALL. I BELIEVE A SEAT BELT, PARTICULARLY ON A VEHICLE THAT IS ONLY 4 TO 5 YEARS OLD, SHOULD FUNCTION PROPERLY ALL THE TIME. IT IS A REQUIRED SAFETY DEVICE THAT NEEDS TO FUNCTION PROPERLY EVERY TIME. THIS IS A SAFETY ISSUE AND A LEGAL LIABILITY. I CONTACTED VOLKSWAGEN OF AMERICA CUSTOMER CARE TO SEE IF THEY WOULD PAY FOR THE PARTS AND/OR REPAIR. THEY DECLINED AS THE VEHICLE IS OUT OF WARRANTY. I REPORTED TO VOA THAT I WOULD FILE THIS COMPLAINT WITH NHTSA. I DON'T BELIEVE I SHOULD HAVE TO PAY $656 TO REPLACE A SEAT BELT THAT SHOULD NEVER HAVE FAILED.
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA SPORTWAGEN. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES MADE A GRINDING NOISE AND AN ODOR WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR PASSENGER SIDE CALIPER FAILED AND WAS RUBBING METAL TO METAL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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