2012 Volkswagen Jetta Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2012 Volkswagen Jetta, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical13823.9%
- Engine9115.7%
- Fuel system8013.8%
- Powertrain (other)468.0%
- Steering417.1%
- Brakes376.4%
- Airbags345.9%
- Visibility244.2%
- Driver assistance244.2%
- Exterior lighting132.2%
- Other / unspecified111.9%
- Suspension101.7%
- Seat belts91.6%
- Tires & wheels91.6%
- Body & structure71.2%
- Interior & seats40.7%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
A microswitch malfunction. My car will not lock and while I am driving it there is clicking on the doors for locking and unlocking. My night lights will not shut off when I park the vehicle. There is a pinging noise when the vehicle is shut off and in park and the door is open with no lights on.
The contact owns a 2012 Volkswagen Jetta. The contact stated that for the past eight months, the contact was unable to remove the key from the ignition. Several warning lights were illuminated. The contact stated that to start the vehicle, the contact had to plug in the two fuse boxes and connect the battery cable. The contact feared the vehicle might catch on fire. The contact received notification of NHTSA Campaign Number: 19V615000 (Electrical System, Steering). The vehicle was taken to the dealer; however, the contact was informed that pre-existing repairs needed to be performed before the recall repair could be performed. The contact stated that the dealer had not provided an official repair estimate, however the total repair cost was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The manufacturer confirmed that the pre-existing repairs needed to be performed prior to the recall repair. The failure mileage was approximately 131,260. Parts distribution disconnect.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
I recently bought vehicle seen there is a recall
I remember having my keys in my hand and my car was slowly reversing out the driveway. I panicked, i was stomping on my brakes for a while jerking back and it took me about 2 minutes to finally get the key back in and try to put in park again. I went to a shop the following weekend because all the jerking and jabbing to get my key back in seems to have caused my ignition switch to misfire or whatever the word he (mechanic) used, so now i cannot take my key out like a regular person, I have to flick my key a certain way out anytime i want to turn my car off.(even mechanics have a hard time taking it out. I was also given a qr code to scan and was brought the this exact recall of the situation with my car. I now have my engine light on and [XXX] gave me the fault code for my map sensor. I’m not sure if the two are related but this was following the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
I was driving on the road going up a hill and my fuel was just alittle low about 120 miles my car sputtered and died and didn't start back up stuck on the road with barley any gaurd rail so I'm partially in the lane and I got it looked at and my high pressure fuel pump failed and sent metal scrapes all throughout my fuel system so it's estimated around 10k to replace I got told it's because the pump barley lost fuel and it uses that to lubricate itself so somthing as simple as one of the pumps going out and this problem can occur or a slight short im just reporting because many others have had this issue with the pump and mine shouldn't have even had nothing going on at 120 miles 1/4 of a tank and I did look in my tank and confirmed I had fuel that I filled up at my local gas station in the middle of the city so it's not bad diesel I own a 2012 volkswagen jetta 2.0l tdi cjaa
Everytime I fill with gas car will not start.i have to pump accelerator, then it will start.it starts normally on all other occasions. This has been happening for about 6 months or 5 thousand miles.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
I recently bought vehicle seen there is a recall
A bolt holding my CV Joint backed out causing the bracket between two of the bolts to come lose. The bracket then swung as I drove a created a hole in my transmission. This caused me to lose transmission fluid and damage my transmission. My car has only been serviced at VW certified dealers so I am very disappointed with this issue
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
The contact owns a 2012 Volkswagen Jetta. The contact stated that for the past eight months, the contact was unable to remove the key from the ignition. Several warning lights were illuminated. The contact stated that to start the vehicle, the contact had to plug in the two fuse boxes and connect the battery cable. The contact feared the vehicle might catch on fire. The contact received notification of NHTSA Campaign Number: 19V615000 (Electrical System, Steering). The vehicle was taken to the dealer; however, the contact was informed that pre-existing repairs needed to be performed before the recall repair could be performed. The contact stated that the dealer had not provided an official repair estimate, however the total repair cost was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The manufacturer confirmed that the pre-existing repairs needed to be performed prior to the recall repair. The failure mileage was approximately 131,260. Parts distribution disconnect.
I remember having my keys in my hand and my car was slowly reversing out the driveway. I panicked, i was stomping on my brakes for a while jerking back and it took me about 2 minutes to finally get the key back in and try to put in park again. I went to a shop the following weekend because all the jerking and jabbing to get my key back in seems to have caused my ignition switch to misfire or whatever the word he (mechanic) used, so now i cannot take my key out like a regular person, I have to flick my key a certain way out anytime i want to turn my car off.(even mechanics have a hard time taking it out. I was also given a qr code to scan and was brought the this exact recall of the situation with my car. I now have my engine light on and [XXX] gave me the fault code for my map sensor. I’m not sure if the two are related but this was following the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
I recently bought vehicle seen there is a recall
ABS module controlling the Anti-Lock brake system has failed. I am told there is a recall for earlier models of this car for the very same issue but not for 2012 model year. This is a safety issue that is very expensive to fix and primarily by the dealer requiring factory programming of a new expensive ABS module
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
Clock spring went out and would have failed to deploy the airbags if i was in an accident. there was no notification that said it went out. NHTSA campaign number - 15V483000
The contact owns a 2012 Volkswagen Jetta. The contact stated that while his daughter was driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic linked the failure to an electrical failure. Upon investigation, the contact discovered NHTSA Campaign Number: 15V483000 (Air Bags) however, the VIN was not included in the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was unknown.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
The contact's daughter owns a 2012 Volkswagen Jetta. The contact stated that while his daughter was driving at undisclosed speeds in the rain, an abnormal popping sound was heard. The wipers were moving slowly and became inoperable. The contact stated that after turning on the windshield wipers, the wiper blades went into the down position. The driver was able to pull over. There were no warning lights illuminated. The owner called an unknown local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.
WHEN THE WEATHER GETS COLD AROUND 35 DEGREES AND LOWER, THE WIPERS STOP WORKING. THEY ARE NOT STUCK TO WINDSHIELD. VERY DANGEROUS AND HAPPENS RANDOMLY ON IN THE WINTER.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
Horn only occasionally works when honking and/or locking car, which increases the risk of a crash since I can’t always use my horn to alert other drivers of presence. One front headlight only occasionally works (lightbulb is not the issue), which increases the risk of a crash since other drivers may not be able to see me as well & I am not able to see the road as well in the dark. Cruise control does not work at all, which increases risk of speeding and therefore increases risk of crash. Dealer has inspected horn/headlight issue but could not determine cause. No warning signs. Issues first appeared a couple years ago.
The contact owns a 2012 Volkswagen Jetta. The contact stated that her husband was driving at an undisclosed speed, when the ABS, traction control, brakes and air bags warning lights were illuminated. The dealer was made aware of the failure but informed the contact that she needed to pay for the diagnostic test. The VIN was not included in a recall. The vehicle was taken to an independent mechanic who diagnosed the vehicle with codes 16352, 01130 and related the failure to NHTSA campaign number: 16V913000 (Service brakes, Hydraulic, Electronic stability control). The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall however, if there was a recall later that included the VIN, the contact might be eligible for reimbursement. The failure mileage was 181,000.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
Horn only occasionally works when honking and/or locking car, which increases the risk of a crash since I can’t always use my horn to alert other drivers of presence. One front headlight only occasionally works (lightbulb is not the issue), which increases the risk of a crash since other drivers may not be able to see me as well & I am not able to see the road as well in the dark. Cruise control does not work at all, which increases risk of speeding and therefore increases risk of crash. Dealer has inspected horn/headlight issue but could not determine cause. No warning signs. Issues first appeared a couple years ago.
HEAD LIGHTS ARE ON WHEN TEMPERATURE IS COLD. IT HAPPENS EVERY TIME AND KILLING THE BATTERY. I BELIEVE THE ISSUE WITH LIGHT SWITCH BECAUSE WHEN I UNPLUG IT AT NIGHT FROM THE CAR AND RE-PLUG THE LIGHT SWITCH IN THE MORNING, IT ALL WORKS WITHOUT ANY ISSUE.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
MY AIRBAG LIGHT CAME ON A COUPLE MONTHS AGO. I DON'T HAVE THE MONEY TO FIX IT AND THE CLOSEST VW DEALERSHIP IS ABOUT 80MILES FROM HERE. I DON'T KNOW IF THIS COULD BE A RECALL DEFECT OR WAS IT SOMETHING THAT I DID. I DO HAVE A CHILD AND I DON'T WANT ANYTHING TO HAPPEN. I DON'T GO OUT OF TOWN AS IT IS DUE TO MY TIRES LOSING AIR AND THE AIRBAG LIGHT BEING ON.
TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE HIT A BUMP ON THE ROAD AND LOST CONTROL OF THE VEHICLE. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE AND AVOIDED HITTING THE SIDE OF THE BRIDGE. THE TIRE DETACHED FROM THE RIM. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE FRONT PASSENGER SIDE RIM DISINTEGRATED AND EXHIBITED FRACTURES IN TWO LOCATIONS. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION FOR FURTHER INSPECTION HOWEVER; THE CONTACT INSURANCE COMPANY ADVISED THAT THE VEHICLE WAS TOTAL AND WOULD BE MOVED TO A DIFFERENT LOCATION. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUFFER ANY INJURIES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 108,000.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
Front driver strut coil spring snapped while driving.
DELAYED AIR CONDITIONING; IT TAKES 5-10 MINUTES FOR AC TO BLOW HOT AIR. I CHECKED ON FORUMS & YOUTUBE AND SO MANY OTHER OWNERS COMPLAIN ABOUT THE SAME ISSUE FOR JETTA, GOLF, AND GTI. THE SUSPENSION MAKES SQUEAKING NOISE GOING OVER A BUMP ONLY WHEN THE WEATHER IS FREEZING COLD. AGAIN, MANY OWNERS COMPLAIN ABOUT THE SAME ISSUE AND EVEN HAVE VIDEOS ON YOUTUBE.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
THE THROW OUT BEARING SUFFERED A CATASTROPHIC FAILURE AS I WAS GOING 80 MPH DOWN THE FREEWAY, TO REPLACE IT I DISCOVERED THAT THE SWAY BARS END LINKS WERE RUSTED SOLID AND THE BRAKES HAVE BEEN DONE 6 TIMES AND BROKEN EVERY TIME BUT THIS LAST TIME WITHIN A MONTH
CAR'S FUSE # 6 KEEPS BLOWING WHICH CONTROLS THE BACK LIGHTS THAT TURNS ON AT NIGHT, WHEN FUSE BLOWS LIGHTS ON BACK GO OUT AND CARS BEHIND YOU CAN'T SEE YOU AND MAY CAUSE A COLLISION WHERE SERIOUS INJURY AND DEATH MAY RESULT. I THINK THIS AN ENGINEERING FLAW WHERE THEY CONNECTED THE BACK LIGHTS TO OTHER MODULES IN THE CAR, SO THE SHORT REMAINS AND CAR IS NOT SAFE TO DRIVE AT NIGHT FUSE KEEPS BLOWING EVERY TIME YOU PUT A NEW ONE IN VW IS NOT WILLING TO LOOK AT THE PROBLEM AND GIVE ME A SOLUTION, THE SHORT IS NOT IN ANY OF THE LIGHTS ON THE BACK OF THE CAR, OR INSIDE THE CAR, VW IS REFUSING TO GIVE ME THE SCHEMATIC DIAGRAM FOR THAT CIRCUIT SO WE CAN TRACE THE PROBLEM, THEY INSIST ON TAKING IT TO THE DEALER WHERE IT IS GOING TO BE A VERY EXPENSIVE FIX TO TRACK DOWN THE SHORT WHERE IT IS AN ENGINEERING FLAW. ALSO THE AIR BAGS WARNING LIGHTS COME ON INTERMITTENTLY, AND SEAT BELTS WARNING LIGHTS COME ON AND START CHIMING WHILE YOU HAVE SEAT BELTS ON AND PROPERLY FASTENED, DO NOT KNOW IF SEAT BELT OR AIRBAGS ARE DEFECTIVE WHICH IS VERY UNSAFE IN MY OPINION, AND VW REFUSES TO LOOK AT MY PROBLEM WITHOUT A HEFTY DEALER CHARGE. PLEASE HELP
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
THIS VEHICLE CAME FROM THE MANUFACTURER WITH DUNLOP SP SPORT 01 A TIRES (225/40R18) (AUGUST 2012 PURCHASE). WITHIN NINE MONTHS (8800 MILES) TWO TIRES DEVELOPED SIDEWALL BUBBLES. AFTER CONTACTING DUNLOP, THEY REPLACED TWO TIRES ST NO CHARGE. AT THAT TIME, THE GOODYEAR/DUNLOP RETAIL STORE SLOWED ME TO PURCHASE A TIRE WARRANTY ON ALL FOUR TIRES. OVER THE PAST SIX YEARS AND 80,000 MILES, I HAVE REPLACED FOURTEEN (14) OF THESE TIRES UNDER THE WARRANTY AND HAVE HAD TO PURCHASE A WARRANTY WITH EACH REPLACEMENT TIRE. THESE TIRES ARE THE ONLY TIRES I HAVE EVER OWNED IN ALMOST 40 YRS OF DRIVING THAT HAVE DEVELOPED SIDEWALK BUBBLES. I HAVE OTHER TIRES FROM A DIFFERENT MANUFACTURER WITH THE SAME SIZE TIRE ON A DIFFERENT VEHICLE AND THEY HAVE NOT DEVELOPED ANY SIDEWALL BUBBLES. THESE TIRES ARE A SAFETY HAZARD AND SHOULD BE RECALLED AND REPLACED BY GOODYEAR/DUNLOP. THE FIRST BUBBLE WAS 6/14/13 AND THE LATEST BUBBLE WAS 9/8/18.
TIRE HAD CATASTROPHIC FAILURE ON SIDE WALL. 4TH TIME THIS HAS OCCURRED WITH SPECIFIC TIRES "DUNLOP SP SPORT 01 AS". *TR
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
FRONT DRIVER SIDE DOOR WILL INTERMITTENTLY FAIL TO LOCK AND/OR UNLOCK WITH KEY FOB OR LOCK/UNLOCK BUTTONS IN THE CABIN (BEGAN APPROX 6/20/2018 AT APPROX 43,000 MILES). MUST USE THE KEY IN EXTERIOR KEY HOLE TO MANUALLY LOCK OR UNLOCK, BUT WHILE KEY IS IN THE IGNITION IT IS IMPOSSIBLE TO LOCK THE DOOR MANUALLY AS THERE IS NO MANUAL LOCK SWITCH ONLY POWER LOCK SWITCH. EVERY TIME ANY DOOR IS UNLOCKED AND THE DRIVER GOES FROM 0MPH PAST ABOUT 10MPH THE CAR AUTOMATICALLY TRIES TO LOCK BUT FAILS. THIS IS A SAFETY HAZARD FORM CARJACKING, AS THERE IS NO WAY TO MANUALLY LOCK THE DOORS FROM INSIDE THE CABIN. AT APPROX 46,400 MILES (11/8/2018) THE FRONT PASSENGER DOOR EXPERIENCED SIMILAR ISSUES. IT WILL INTERMITTENTLY FAIL TO LOCK WITH KEY FOB OR LOCK/UNLOCK BUTTONS IN THE CABIN, AND THE CAR WILL ATTEMPT TO AUTOLOCK THE DOOR AFTER 10MPH. THE ONLY WAY TO LOCK THE DOOR MANUALLY IS TO OPEN TO DOOR AND USE THE EMERGENCY LOCK SWITCH INSIDE THE DOOR JAM. THIS TOO IS A SAFETY HAZARD AS THERE IS NO WAY TO LOCK MANUALLY FROM INSIDE THE VEHICLE. AN OBD SCAN SHOWS BOTH DRIVER AND PASSENGER DOOR LOCK FAILURES. SOMETIMES THE LOCKS WILL GO WEEKS OF TIME FULLY FUNCTIONAL, BUT ONE OR THE OTHER WILL EVENTUALLY START FAILING AGAIN. THIS IS LIKELY DUE TO A BAD LOCK ACTUATOR, EITHER A DEAD SPOT IN THE ACTUATOR'S MOTOR OR POOR SOLDERING OR CONNECTION DUE TO POOR DESIGN/MANUFACTURING. SOMETIMES THE DRIVER CAN HEAR THE ACTUATOR STRUGGLING SOUNDING LIKE A SQUEAL FROM THE ACTUATOR'S LOCATION.
DOOR LATCH FAILED MID-DRIVE AND MY DOOR FLEW WIDE OPEN MID-TURN. MAJOR SAFETY ISSUE. IF THIS WAS AN ISOLATED INCIDENT, I WOULDN'T BOTHER POSTING THIS. BUT IF YOU USE A QUICK GOOGLE SEARCH, THIS IS AN ISSUE VOLKSWAGEN WIDE. NOT ISOLATED TO THE JETTAS, NOT EVEN LIMITED TO MK6S.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT DRIVER'S DOOR OPENED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE LATCH FAILED AND THE DOOR COULD NOT BE CLOSED. THE VEHICLE WAS TAKEN TO DORSCHEL VOLKSWAGEN (3817 W HENRIETTA RD, ROCHESTER, NY 14623, (800) 768-6026) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. IN ORDER FOR THE DOOR LATCH TO BE REPLACED, THE DOOR PANEL NEEDED TO BE DETACHED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO YEARS LATER, THE FRONT PASSENGER DOOR FAILED TO CLOSE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE SAME DIAGNOSIS WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR DRIVER AND FRONT PASSENGER DOORS DID NOT LOCK WHEN THE ALARM WAS ACTIVATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AUTOBAHN MOTORCAR GROUP (3000 WHITE SETTLEMENT ROAD, FORT WORTH, TX 76107, 817-336-0885) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE MANUFACTURER WAS CALLED, BUT THERE WAS NO RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .