2013 Volkswagen Jetta Visibility Problems

The contact owns a 2013 Volkswagen Jetta. The contact stated that whenever the temperature fell below 20 degrees, the windshield wipers became inoperable. The contact stated that the Body Control Module (BCM) had previously been replaced, but the failure persisted. The vehicle was taken to an independent mechanic, who determined that the Body Control Module (BCM) needed to be replaced a second time. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 134,900.

NHTSA ID

11651070

Incident

Jan 8, 2025

Mileage

134,900 mi

I had just gotten in my car with my wife to go to the grocery store. There was a small mosquito flying around the windshield on the driver's side. I extended my right arm, flicked my wrist, smashing the mosquito with the backs of my fingers. In squashing the mosquito with VERY little force I cracked my windshield significantly. The windshield in question was installed by Safelite in Martinez GA in 2019 after the previous windshield was cracked by a rock thrown from the road. My concern is Safelite is installing sub-par windshields and if this windshield had been hit by a rock thrown by a vehicle it would've killed me. I have tried to bring this issue to Safelite's attention but they dismissed what I told them and said anyone could say that to have their windshield fixed for free. In my opinion this is obviously a case of defective materials and should be covered by their lifetime warranty.

NHTSA ID

11465081

Incident

Apr 24, 2022

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE THE CONTACT'S HUSBAND WAS DRIVING 75 MPH, THE SUN ROOF SHATTERED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT CALLED MAITA TOYOTA OF SACRAMENTO (2500 AUBURN BLVD, SACRAMENTO, CA 95821, (916)-265-5629) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE EXTENDED WARRANTIES WERE EXPIRED AND THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,805.

NHTSA ID

11193850

Incident

Apr 3, 2019

Mileage

98,805 mi

IT'S FREEZING OUTSIDE.THE WINDSHIELD WIPERS DON'T WORK IN THE MORNING WHEN THE TEMPERATURE IS LOW. FOR OUR SAFETY WE NOT ABLE TO DRIVE THE CAR. PLEASE HELP.

NHTSA ID

11165323

Incident

Jan 2, 2019

THE WIPER BLADES MOTOR STOPS WORKING IN LOW TEMPERATURES. IT HAS NOTHING TO DO WITH ICY BLADES OR FROZEN SNOW, IT SIMPLY DOES NOT WORK WHEN TEMPERATURES ARE VERY LOW. ONCE TEMPERATURES GO UP, THEY START WORKING AGAIN. THIS IS A SAFETY HAZARD AND I CAN'T DRIVE WITHOUT WIPER BLADES WHEN IT SNOWS OR RAINS IN LOW TEMPERATURE. VW DEALERS SAY THEY ARE NOT RESPONSIBLE FOR THE MOTORS FAILING AND IT'S US THE CAR OWNERS WHO HAVE TO PAY ABOUT $600 PLUS $100 DIAGNOSTIC FOR THE REPLACEMENT OF THE MOTORS. I HAVE READ ON THE INTERNET THAT MANY VW CARS HAVE THE SAME PROBLEM. THINK VW SHOULD RECALL ALL CARS WITH THIS PROBLEM AND GIVE US A SOLUTION FOR FREE.

NHTSA ID

11161050

Incident

Dec 11, 2018

THE WINDSHIELD WIPER MOTOR IS LOUD AND SOMETIMES DOESN'T WORK AT ALL. VERY INTERMITTENT.

NHTSA ID

11151136

Incident

Aug 1, 2018

Mileage

88,000 mi

TAKATA RECALL - I AM JUST GIVING NOTICE THAT MY AIRBAGS MAY BE FAULTY AND MAY NEED A REPLACEMENT. THANK YOU VERY MUCH

NHTSA ID

11047137

Incident

Nov 18, 2017

Mileage

80,000 mi

THE WIPER MOTOR AND THE FLUID WASHER PUMP ARE ILL ENGINEERED AND HAVE A TENDENCY TO BURN OUT VERY QUICKLY. BOTH THE WIPER MOTOR AND FLUID WASHER PUMP ON MY JETTA HAVE TO BE REPLACED AT A COST OF APPROXIMATELY $1,000. THIS IS NOT ACCEPTABLE IN A CAR THAT IS LESS THAN 4 YEARS OLD, AND UNDER 58,000 MILES. EITHER THE DESIGN OF THE SYSTEMS IS POOR, OR VW IS USING INFERIOR PARTS THAT QUICKLY ARE OBSOLETE. IT IS NOT SAFE TO HAVE CARS THAT WIPER MOTORS BURN OUT THAT QUICKLY (AND WITHOUT NOTICE) AND IT IS ALSO NOT SAFE TO HAVE FLUID PUMPS THAT WEAR OUT THAT QUICKLY. IT AFFECTS VISIBILITY AND DRIVING SAFETY.

NHTSA ID

10966327

Incident

Feb 5, 2017

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, THE CONTACT ATTEMPTED TO ACTIVATE THE FRONT DRIVER'S SIDE WINDOW SWITCH, BUT IT FAILED TO FUNCTION. AS A RESULT, THE WINDOW REMAINED IN THE DOWNWARD POSITION. THE CONTACT ALSO STATED THAT THE WINDOW SWITCH PREVIOUSLY FAILED TO DEPRESS INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

NHTSA ID

10908265

Incident

Jul 12, 2016

Mileage

62,000 mi

SUNROOF SHATTERED WHILE DRIVING IN THE COUNTRY, NO OTHER CARS NEARBY, NOTHING OVERHEAD, NO APPARENT REASON, IT JUST BLEW UP THROWING GLASS EVERYWHERE. LUCKILY MY 5 AND 6 YEAR OLD WERE NOT IN THE BACKSEAT :) *TR

NHTSA ID

10639467

Incident

Sep 26, 2014

Mileage

11,000 mi

DRIVING HOME ON I-4 THE EVENING OF SEP 10, 2014 AND HEARD A LOUD POP/GUNSHOT SOUND FROM THE SUNROOF, THEN STARTED HEARING GLASS DEBRIS BLOWING OFF THE CAR. IT WAS QUITE A SHOCK TO BOTH MYSELF AND GIRLFRIEND IN THE MOMENT. LUCKILY, I HAD THE SUNROOF INTERIOR COVER CLOSED SO IT DID NOT FALL INTO THE CAR WHILE WE WERE DRIVING. I DID NOT STOP AS I WASN'T SURE IF IT WAS SAFE, BUT AFTER ARRIVING HOME ABOUT 8-10 MINS LATER I INSPECTED THE CAR NOTICING THAT THE GLASS WAS NOT SHATTERED IN, BUT PUSHED OUTWARD LIKE THE IMPACT CAME FROM THE INSIDE. THERE WAS A HUGE HOLE IN THE CENTER WITH CHARDS OF GLASS INSIDE AND THE ENTIRE SUNROOF HAS CRACKS THROUGHOUT. NOT SURE WHETHER TO FILE A CLAIM OR GO TO THE DEALERSHIP FOR FURTHER INSPECTION. I WAS DRIVING ABOUT 65MPH ON THE INTERSTATE, SO THERE WASN'T A POSSIBILITY FOR VANDALISM. THE TEMPERATURE WAS IN THE LOW 80'S. *TR

NHTSA ID

10632336

Incident

Sep 10, 2014

Mileage

32,000 mi

A COUPLE OF WEEKS AFTER BUYING THIS NEW VEHICLE I NOTICED THAT HUNDREDS OF FOGGY LOOKING SPOTS WOULD APPEAR IN THE REAR WINDSHIELD AT CERTAIN TIMES OF THE DAY. WHEN THESE SPOTS APPEAR IT IS ALMOST IMPOSSIBLE TO SEE OUT OF THIS WINDSHIELD OR INTO IT . THIS USUALLY HAPPENS AROUND DAWN AND AROUND DUSK THOUGH IT HAS HAPPENED AT OTHER TIMES OF THE DAY ALSO. I HAVE PURSUED HAVING THIS PROBLEM RESOLVED BY CONTACTING THE DEALER SEVERAL TIMES ONLY TO BE TOLD IT IS BECAUSE OF THE WINDOW BEING POLARIZED AND THAT THE WINDOW IS UP TO MANUFACTURER SPECIFICATIONS. PRETTY MUCH THEY HAVE TOLD ME, TOO BAD THAT'S THE WAY IT IS. I HAVE EXPRESSED TO THE DEALER AND TO VOLKSWAGEN OF AMERICA THAT THIS IS A SAFETY ISSUE DUE TO THE FACT THAT YOU CAN NOT SEE OUT OF OR IN THROUGH THE WINDSHIELD WHEN THESE FOGGY SPOTS ARE THERE. AFTER MONTHS OF TRYING TO GET THEM TO AT LEAST ACKNOWLEDGE THERE IS A PROBLEM THEY FINALLY SENT AN EXECUTIVE DOWN TO LOOK AT THE PROBLEM. THEIR LAST TIME I HEARD FROM THEM, THEY SAID THEY WOULD TINT THE REAR WINDSHIELD SO THAT I WOULDN'T SEE THE PROBLEM. TO ME THIS DOES NOT MAKE ANY SENSE. IF YOU TRY TO COVER UP THE PROBLEM YOU DO NOT SOLVE THE PROBLEM. I FEEL THAT THEY ARE TRYING TO COVER UP A MANUFACTURING PROBLEM AND IGNORING SAFETY ISSUES. I DON'T KNOW WHO TO TALK TO OR WHERE TO GO FROM HERE WITH THIS PROBLEM. IT SEEMS AS THOUGH I AM GETTING NOWHERE WITH THEM. I AM READING ABOUT OTHERS WITH THE SAME PROBLEMS IN VW FORUMS ON THE INTERNET AND AM SURE THERE MUST BE OTHER COMPLAINTS ABOUT THIS PROBLEM AND AM WONDERING IF OTHERS HAVE SENT COMPLAINTS INTO THIS DEPARTMENT ALSO. ANY HELP WOULD BE APPRECIATED. *TR

NHTSA ID

10504086

Incident

Dec 14, 2012

Mileage

255 mi