2015 Volkswagen Jetta Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2015 Volkswagen Jetta, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical4819.4%
- Engine4518.2%
- Powertrain (other)239.3%
- Fuel system208.1%
- Brakes197.7%
- Airbags176.9%
- Steering156.1%
- Suspension145.7%
- Other / unspecified93.6%
- Interior & seats83.2%
- Driver assistance83.2%
- Exterior lighting52.0%
- Body & structure52.0%
- Seat belts41.6%
- Visibility41.6%
- Tires & wheels31.2%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
Odometer Fraud. The contact purchased a 2015 Volkswagen Jetta. The contact stated that at the time of purchase, the odometer mileage was 77,183. Later, while attempting to sell the vehicle on Carvana, the contact was informed that the odometer mileage for the vehicle that was last reported in 2023 was 80,000.
I’ve been experiencing intermittent start failures with my 2015 Volkswagen Jetta. The issue typically occurs after driving short distances, turning off the engine, and attempting to restart the vehicle within 15–45 minutes. The dashboard lights stay on, but the engine fails to crank. After extended wait times (1–3 hours or more), it will sometimes start again. A diagnostic scanner showed DTC IM 00, indicating an immobilizer system malfunction, meaning the car isn’t recognizing the key properly. I’ve tested both keys and various conditions (locked/unlocked, sun/shade, full/low gas tank), and the issue continues to be unpredictable. When the car was towed to the dealership, they were unable to replicate the problem since it started by the time they checked it, and they were unwilling to investigate the immobilizer issue without charging me for a wide range of unrelated tests. This is becoming a safety issue, especially if the vehicle stalls or won’t restart in isolated areas or during hot conditions. It is not acceptable for a known electronic security feature to randomly disable the vehicle from functioning.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
Vehicle Information •Make / Model / Year: 2015 Volkswagen Jetta 1.8T SE •VIN: [XXX] Recall Information (if known) •Camshaft recall: 23R1 (2016) •ECM software update: 24DR (2020) Description of Problem: My 2015 Volkswagen Jetta 1.8T SE experiences loss of power while driving, where the engine RPM increases but the vehicle does not accelerate properly, especially when driving uphill. This creates an unsafe driving condition. The vehicle previously received recall repairs for the camshaft (23R1) and ECM software (24DR). Despite these recall repairs being completed, the same symptoms persist, indicating the recall may not have fully resolved the defect. I reported this issue to Volkswagen Customer CARE under case number [XXX], but the concern remains unresolved. I am filing this complaint to document that this is an ongoing safety concern, post-recall, that has not been resolved by Volkswagen. I request NHTSA to review this unresolved post-recall safety issue and ensure Volkswagen investigates whether the original recall repairs fully corrected the defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The turbocharger is out. I've had problems with coolant leaking. Mechanic pressurized tank, its fine. While parked coolant disappears, evaporates, idk..Nothing leaking on ground. Now smoke coming out of exhaust. Car has 56,000 miles.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
Vehicle Information •Make / Model / Year: 2015 Volkswagen Jetta 1.8T SE •VIN: [XXX] Recall Information (if known) •Camshaft recall: 23R1 (2016) •ECM software update: 24DR (2020) Description of Problem: My 2015 Volkswagen Jetta 1.8T SE experiences loss of power while driving, where the engine RPM increases but the vehicle does not accelerate properly, especially when driving uphill. This creates an unsafe driving condition. The vehicle previously received recall repairs for the camshaft (23R1) and ECM software (24DR). Despite these recall repairs being completed, the same symptoms persist, indicating the recall may not have fully resolved the defect. I reported this issue to Volkswagen Customer CARE under case number [XXX], but the concern remains unresolved. I am filing this complaint to document that this is an ongoing safety concern, post-recall, that has not been resolved by Volkswagen. I request NHTSA to review this unresolved post-recall safety issue and ensure Volkswagen investigates whether the original recall repairs fully corrected the defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I drove over a commercial-grade water hose unraveled in the middle of the lane. It had metal couplings on it and my oil pan was damaged due to the low riding body of the VW to the road. The vehicle was drivable for 5 minutes afterward & the low engine pressure light turned on, but I was in a dangerous area with traffic during rush hour in the evening. It was congested with multiple avenues of transportation via buses, scooters, and pedestrian crosswalks. I started to lose power steering and the gas pedal would not accelerate the car, but the brakes still worked. I was able to coast the car to a stop & nearby a Midas car shop. Midas replaced the damaged oil pan and did not have any other damage reported. Midas informed me that my vehicle would not start, but failed to mention that the safety of my vehicle was compromised with rolled down windows. I inspected my car on 8.20.24, the battery was still working & powered the lights but the window power and engine would not operate. On 8.22.24 I paid for the work & noticed the windows were now rolled up & Midas said an employee used the power from the battery to override the window system but the car still would not start and needed to go to a dealership to access the engine codes for this hybrid vehicle. Towed the vehicle to VW, who said that Midas was not accurate in their description, as there were no access codes needed for the vehicle & it should have started once the oil pan was replaced. The VW diagnostic results showed a “bad” battery and the transmission failed/ stopped engaging and needed a replacement of the transmission along with the battery which would total $11K! The VW agent recommended that I contact other car repair companies to rebuild it for a more affordable solution. Midas and VW were the only car repair companies to evaluate my car and it is currently at VW where it can be inspected if needed. The safety recall code: 34J6, of 2015 VW Jetta Hybrids somehow exclude some VINs until owners had issues.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
The turbocharger is out. I've had problems with coolant leaking. Mechanic pressurized tank, its fine. While parked coolant disappears, evaporates, idk..Nothing leaking on ground. Now smoke coming out of exhaust. Car has 56,000 miles.
I’ve been experiencing intermittent start failures with my 2015 Volkswagen Jetta. The issue typically occurs after driving short distances, turning off the engine, and attempting to restart the vehicle within 15–45 minutes. The dashboard lights stay on, but the engine fails to crank. After extended wait times (1–3 hours or more), it will sometimes start again. A diagnostic scanner showed DTC IM 00, indicating an immobilizer system malfunction, meaning the car isn’t recognizing the key properly. I’ve tested both keys and various conditions (locked/unlocked, sun/shade, full/low gas tank), and the issue continues to be unpredictable. When the car was towed to the dealership, they were unable to replicate the problem since it started by the time they checked it, and they were unwilling to investigate the immobilizer issue without charging me for a wide range of unrelated tests. This is becoming a safety issue, especially if the vehicle stalls or won’t restart in isolated areas or during hot conditions. It is not acceptable for a known electronic security feature to randomly disable the vehicle from functioning.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
abs light on no communication with abs module cause speedometer not fonctionning abs light on epc light on
Bottom line: brakes failed to stop car on decline slope. Situation: driver depressed brake and hit start button. With brakes still depressed the driver put the car into gear. However, the gear jolted and the car began rolling forward. Driver attempted to press the brakes without any response. The car rolled to a stop without any control over braking or accelerating. Once stopped the driver put the car back into park and pressed the start button. The car then ignited and started. After starting, pressure came back into the brake pedal and the engine revved when the accelerator was pressed. No issues were detected after the car started. Available for inspection upon request. Safety: the safety of the driver and surrounding persons was endangered due to the vehicle’s inability to stop when the brakes are depressed. Reproduction: the problem has not been reproduced by a dealer, however a second Reddit user describes a similar situation happening in their Jetta. Inspection: part has not been inspected since the incident but was regularly checked before. Warning: no warning lights were on before the event occurred. Car seemed to operate normally.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
A warning lamp came on that I didn’t know what it was for. It came on yesterday along with a tire warning lamp. The steering wheel buttons won’t work. I had it inspected by a local service center and it was confirmed to be the clock spring. I was informed it may fall under an active recall. It is a safety issue due to the airbag not being able to deploy if need be.
The contact owns a 2015 Volkswagen Jetta. The contact stated that while operating the vehicle, the front passenger’s seat air bag warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the passenger’s side occupant sensor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V627000 (AIR BAGS). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 90,000.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
I drove over a commercial-grade water hose unraveled in the middle of the lane. It had metal couplings on it and my oil pan was damaged due to the low riding body of the VW to the road. The vehicle was drivable for 5 minutes afterward & the low engine pressure light turned on, but I was in a dangerous area with traffic during rush hour in the evening. It was congested with multiple avenues of transportation via buses, scooters, and pedestrian crosswalks. I started to lose power steering and the gas pedal would not accelerate the car, but the brakes still worked. I was able to coast the car to a stop & nearby a Midas car shop. Midas replaced the damaged oil pan and did not have any other damage reported. Midas informed me that my vehicle would not start, but failed to mention that the safety of my vehicle was compromised with rolled down windows. I inspected my car on 8.20.24, the battery was still working & powered the lights but the window power and engine would not operate. On 8.22.24 I paid for the work & noticed the windows were now rolled up & Midas said an employee used the power from the battery to override the window system but the car still would not start and needed to go to a dealership to access the engine codes for this hybrid vehicle. Towed the vehicle to VW, who said that Midas was not accurate in their description, as there were no access codes needed for the vehicle & it should have started once the oil pan was replaced. The VW diagnostic results showed a “bad” battery and the transmission failed/ stopped engaging and needed a replacement of the transmission along with the battery which would total $11K! The VW agent recommended that I contact other car repair companies to rebuild it for a more affordable solution. Midas and VW were the only car repair companies to evaluate my car and it is currently at VW where it can be inspected if needed. The safety recall code: 34J6, of 2015 VW Jetta Hybrids somehow exclude some VINs until owners had issues.
You will be driving the car and it will shut off with no warning. You can not steer th ecat you have no brakes.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
The contact owns a 2015 Volkswagen Jetta. The contact stated that his son mentioned to him that an abnormal squeaking noise was coming from the vehicle. There was no warning light illuminated. Upon inspection, the contact noticed that a rubber piece was sitting underneath the rear driver’s side tire. Upon further inspection, he noticed that the wheel well was sitting on top of the rear driver’s side tire. The contact attempted to reach the dealer but instead left a voicemail. The manufacturer was notified of the failure and informed him that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The failure mileage was 86,066.
My 2015 Jetta SE was making noises in the left front end. I was driving when something fell off my vehicle. I was able to stop and pick up the item that fell off. It was part of a coil spring that was from the left front side of my car. The VW dealer replaced the left front coil spring. That was 6 months ago. Recently, I heard a loud bang from under my car and a couple of days later a piece of coil spring came off of my car again, this time from the rear. I will be bringing in my car on 12/28/2022 to get this coil spring replaced.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
BOTH MY FRONT TIRES UNRAVELED ON SEPARATE OCCASIONS WITHIN A MONTHS TIMEFRAME ON THE INSIDE WHEEL WELL. I WAS DRIVING AND I HEARD SOME LOUD NOISE AND NOTICED THE TIRE AND WHEN REMOVED THERE WAS METAL SHOWING ALL ALONG THE INSIDE OF THE TIRE AND ABOUT A FOOT OF UNRAVELED RUBBER WRAPPED AROUND THE AXLE. THIS SAME THING HAPPENED A COUPLE WEEKS LATER TO THE OTHER FRONT TIRE.
HAD TO REPLACE WHEEL SPEED SENSOR PART WHT-003-858 ON A 2015 VW JETTA AT 17,415, MY CONCERN IS THAT I HAVE ANOTHER 2015 JETTA AND HAD TO REPLACE 3 OTHER WHEEL SPEED SENSOR ALL UNDER 15,000 MILES.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
THE AIRBAG LIGHT FOR THE PASSENGER SEAT INDICATES THAT A PASSENGER IS NOT THERE WHEN THERE IS. IT WILL START BLINKING RANDOMLY, SOMETIMES REGISTERING THEM AND SOMETIMES NOT. THIS HAPPENS WHILE DRIVING OR WHILE STATIONARY.
AS THE THIRD CAR IN A 4 CAR ACCIDENT, IT WAS THE ONLY ONE WHERE AIRBAGS FAILED TO DEPLOY. ADDITIONALLY IT WAS THE MOST DAMAGED. THE FRONT DRIVERS SEAT BROKE UPON REAR IMPACT PRIOR TO THE CAR BEING FORCED INTO THE VEHICLE IN FRONT OF ME. I WAS STOPPED AT THE TIME.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
abs light on no communication with abs module cause speedometer not fonctionning abs light on epc light on
The small PLASTIC button to engage the emergency hand brake, popped off. When inspecting it, the internal plastic is broken, unable to re-attach. Unable to engage emergency break without it. This is for a manual transmission.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
I purchased a 2015 Volkswagen Jetta from North Coast Auto Mall on March 19, 2023 and the following day several issues went wrong with the vehicle like: The car reeked of gasoline, oil and engine lights came on, driver side head light blew out. Also, I was told that the car had an inspection, come to find out they didn't do an inspection by North Coast Service manager, so they lied. Also, the reason for the gasoline smell is because the vehicle needs a fuel rack, oil pan, oil pressure switch, and a new headlight. Too many things are going wrong with this car in such a short period of time. It took North Coast two weeks to take my vehicle and they didn't want to give me a loaner car. Also, they have had my vehicle since March 28, 2023 and refuse to disclose of the reconditioning shop of my vehicle. They moved my car from Volkswagen Of Streetsboro to North Coast to another undisclosed location that they won't disclose. Lastly, the car was unsafe for me and my special needs son. He couldn't even ride in my car due to the bad gasoline fumes and I had to ride with the windows down, and come to find out the car could have caught on fire or exploded.
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHEN THE HIGH BEAM HEADLIGHTS WERE ACTIVATED, THE LOW BEAM HEADLIGHTS BECAME INOPERABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
2015 Volkswagen Jetta active grille shutter. A shutter system on the front end of the vehicle on the lower half of the radiator that allows air flow during different temperatures. The shutter assembly along with the electrical motor seems to go bad after a set amount of time. Giving off a Check Engine Code P05A0 as the shutters freeze open. Volkswagen dealerships have quoted $700-900 to replace the assembly as the only fix with vehicles being out of warranty. A quick search online has determined that this is a known problem for all these vehicles, Volkswagen are aware as they released a newer engine for the assembly. Also the check engine code can not be cleared until the assembly is fixed or replaced, thus not allowing vehicles to pass annual registration or smog check here in California.
DRIVER FRONT DOOR RATTLE, WHEN DRIVING AT ANY SPEED. AND NOTHING IN DOOR POCKET
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
THE PASSENGER AIRBAG LIGHT STAYS OFF AND ON IF I DO NOT KEEP THE SEATBELT LOCKED, EVEN WITH NO PASSENGER. THUS OCCURS WHILE I AM DRIVING AND ASSUME THIS IS AN ELECTRICAL ISSUE, SAFETY ISSUE, AND POTENTIAL AIRBAG ISSUE. THIS HAS BEEN OCCURRING OFF AND ON FOR OVER A YEAR. *TR
SEAT BELT BUCKLE WILL NOT ENGAGE TO LOCK INTO PLACE MULTIPLE TIMES INTO THE BUCKLE ITSELF. IT CAN TAKE AS MANY AS A DOZEN TO TWO DOZEN TIMES TO LOCK. FEW TIMES WHEN IT LOCKS IT DISENGAGES WHEN PRESSURE IS APPLIED BY CHEST OR WAIST DURING DRIVING CONDITIONS.THIS IS THE DRIVER SIDE ONLY AS OF NOW.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
The contact owns a 2015 Volkswagen Jetta. The contact stated upon activating the defroster, the defroster only engaged while the switch was turned to maximum, and there was an abnormal grinding sound coming from underneath the dashboard. The dealer and the manufacturer were notified of the failure and informed the contact that it was a common failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 49,000.
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS POWERED OFF WITH THE WINDOWS ROLLED DOWN, THE CONTACT REACHED INTO THE VEHICLE AND THE WINDOW ROLLED UP AND SQUEEZED THE CONTACT. THE CONTACT SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 160250974. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000 *TT*JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
ON 10/18/17 WENT TO TIRES PLUS FOR A WHEEL ALIGNMENT AND FOUND OUT THAT ALL 4 TIRES WERE DEFECTIVE. THEY WERE CONTINENTAL TIRES, BELT HAD SEPARATED ON ALL 4 TIRES. THE SIZE WERE 225/45/17. AND THE CAR WAS A 2015 VW JETTA WITH 19K ON TIRES. CALLED CONTINENTAL TIRES WHILE AT TIRES PLUS AND WAS TOLD THEY DON'T DEAL WITH THE CONSUMER. CALLED VW GUNTHER IN COCONUT CREEK, FL AND THEY DON'T WARRANTY TIES ON CAR WHETHER NEW OR USED CARS. ON 10/19/17 CALLED VW AMERICA, WHO GOT IN CONTACT WITH CONTINENTAL TIRES. CONTINENTAL TIRES SAID THERE WAS A 72 MONTH WARRANTY ON TIRES. ALL I HAD TO DO WAS GET 4 NEW CONTINENTAL TIRES PUT ON MY CAR, TAKE BACK AND SHIP AT MY EXPENSE THE OLD TIRES; (4) AND THERE IS NO GUARANTEE IF CONTINENTAL TIRES FEELS THAT THE TIRES WERE DEFECTIVE IN MY FAVOR, CONTINENTAL TIRES WOULD PRO RATE MY TIRES AT THE TIME THE CAR WAS BUILT IN THE FACTORY, WHEN THESE TIRES WERE INSTALLED AND GIVE ME A CREDIT AT WHAT VW FACTORY PAID FOR THE TIRES. CONTINENTAL TIRES WILL NOT TAKE THE WORD OF TIRES PLUS AS THEY ARE A AUTHORIZE DEALER FOR THERE TIRES.
BOUGHT A 2015 JETTA SE IN SEPTEMBER OF 2015. VEHICLE WAS ONLY SERVICED BY A LICENSED DEALERSHIP IN MARYLAND, AND HAD JUST HAD IT'S 20,000 SERVICE. TOLD THE TIRES WERE FINE, AND DEALER ROTATED THEM. WHILE DRIVING IN A PARKING LOT AT 5-10 MPH, THE TWO PASSENGER TIRES BLEW OUT FROM THE SIDEWALL WITH A LOUD POPPING SOUND. NO OBSTACLES, OR NAILS/GLASS ETC. IN THE ROAD, AND NOTHING WAS RAN OVER. TIRES ONLY HAD 20,500 MILES ON THEM, AND WERE RATED 8/32 BY THE DEALER TWO WEEKS AGO AT THE SERVICE APPOINTMENT. UPON RESEARCHING, THERE ARE NUMEROUS COMPLAINTS ABOUT THESE TIRES, MADE BY CONTINENTAL, BLOWING OUT ON THE SIDEWALL. IT HAS HAPPENED ON HIGHWAYS AND CAUSED CRASHES AND INJURIES, AND THEY SHOULD BE RECALLED BEFORE MORE FOLKS GET HURT. WE WERE LUCKY THAT IT HAPPENED IN A PARKING LOT AT A VERY LOW SPEED, AND I HAVE REPLACED ALL 4 WITH SAFE TIRES FOR MY DAUGHTER. PLEASE INVESTIGATE WHY THIS TIRE HAS A LONG TRACK RECORD OF BBB AND VARIOUS COMPLAINTS ABOUT THE TIRES BLOWING OUT THROUGH THE SIDEWALL AT LOW MILEAGE FOR NO APPARENT REASON. VOLKSWAGEN DID NOT TAKE OWNERSHIP OR REPLACE THE TIRES AND CONTINENTAL PUT US ON HOLD INDEFINITELY. I AM OUT $70 FOR A TOW, AND $600 FOR THE NEW TIRES BUT LUCKILY NO ONE WAS INJURED, THANK YOU. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .