2009 Volkswagen Routan Problems

Volkswagen dealership does not want to fulfill the recall.

The contact owns a 2009 Volkswagen Routan. The contact received notification of the NHTSA Campaign Number: 15V194000 (Electrical System) however, the parts to do the recall repair were not yet available. The contact stated while attempting to start the vehicle, the engine failed to turn over. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the ignition switch failed and needed to be replaced; however, the dealer confirmed that parts were not available for the recall repair. The vehicle had not yet been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer for assistance. The failure mileage was approximately 170,000. Parts distribution disconnect.

The contact owns a 2009 Volkswagen Routan. The contact stated while at a stoplight, the vehicle stalled. There was an abnormally high pitch noise detected. There were no warning lights illuminated. The vehicle was jump-started by the police and was restarted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The vehicle was taken to an independent mechanic and the contact was informed that the starter needed to be replaced. The failure mileage was approximately 54,000.

THANK GOD I WAS NOT GOING FAST. VEHICLE SHUT DOWN COMPLETELY WHILE DRIVING. WAS ABLE TO PUT IN PARK AND WAS ABLE TO START IT BACK UP. APPARENTLY, THE ROUTAN IS MANUFACTURED BY CRYSLER AND THIS ISSUE ALSO HAPPENS WITH THE 09 TOWN AND COUNTRIES AS WELL.

THANK GOD I WAS NOT GOING FAST. VEHICLE SHUT DOWN COMPLETELY WHILE DRIVING. WAS ABLE TO PUT IN PARK AND WAS ABLE TO START IT BACK UP. APPARENTLY, THE ROUTAN IS MANUFACTURED BY CRYSLER AND THIS ISSUE ALSO HAPPENS WITH THE 09 TOWN AND COUNTRIES AS WELL.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE ESC WARNING LIGHT SUDDENLY DISPLAYED, AND THE BRAKING SYSTEM ERRONEOUSLY ACTIVATED CAUSING THE VEHICLE TO ABRUPTLY STOP. THE CONTACT STATED THAT AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

VAN HAS STALLED WHILE DRIVING ON MULTIPLE OCCASIONS. POWER STEERING IS LOST. VEHICLE WILL THEN START RIGHT BACK UP. THIS IS EXTREMELY DANGEROUS FOR A MINIVAN USED TO TRANSPORT MULTIPLE CHILDREN. NO CODES OR FAULTS ARE RECORDED.

FIVE TIMES IN THE PAST 6 MONTHS THE POWER IN THE VAN BASICALLY TURNS OFF. THE STEERING BECOMES NEXT TO IMPOSSIBLE AND THE BRAKES BECOME EXTREMELY TIGHT TO THE POINT YOU CAN'T EVEN USE THEM. IT IS TERRIFYING TO HAVE ZERO CONTROL OVER YOUR CAR CONSIDERING I HAVE 4 CHILDREN. IT HAS HAPPENED WHILE I WAS GOING ONLY 30MPH AND ALSO WHEN I WAS GOING 45 MPH. IT HAPPENS WHEN I'M GOING STRAIGHT AND HAS ALSO HAPPENED WHILE TURNING. SINCE THE LATEST ISSUE I REFUSE TO DRIVE ANYWHERE THAT I CAN'T TAKE BACK ROADS TO.

CAR ELECTRICAL SYSTEM GOES CRAZY, SPEEDOMETER NEEDLE GOES CRAZY. RADIO TURNS OFF AND ON, THEN THE VEHICLE TURNS OFF COMPLETELY. IT TURNS ON AFTER. SOMETIMES ALL THIS HAPPENS BEFORE TURNING OFF, SOMETIMES IT TURNS OFF SUDDENLY WITH NO WARNING. HAVE SPENT A LOT OF MONEY TRYING TO FIX ISSUE WITH NO LUCK. DRIVING IT MAKES ME VERY NERVOUS BUT I CAN'T CHANGE CARS RIGHT NOW. IT HAS HAPPENED BOTH ON SMALL STREETS AND HIGHWAY IN MOTION.

EVEN AFTER REBUILDING THE ENTIRE TRANSMISSION, EVERY TIME THE VEHICLE IS PLACED INTO REVERSE, THERE IS A PAUSE, THEN A JARRING AS IT SLIPS INTO R GEAR; BUT EVERY TIME ACCELERATION IS ATTEMPTED IN R, THERE IS A DELAY, FOLLOWED BY CONSISTENT LAG; IF ATTEMPTING TO R UP AN INCLINE, IF SPEED IS NOT ALREADY OVER A SPECIFIC MINIMUM, VEHICLE THEN ASSUMES ACTION AS IF IT IS IN N. EVEN AN INCLINE SLOPE OF SIMPLY BACKING INTO A DRIVEWAY, IF VEHICLE IS NOT ENTIRELY ACROSS THE INCLINE, IT'S NOT POSSIBLE TO CONTINUE CONTROLLING A REVERSE MOVEMENT, THOUGH ENGINE RESPONDS AS THOUGH IN N. THIS HAS BEEN AN ONGOING ISSUE; THAT HAS PERSISTED EVEN AFTER REBUILDING THE TRANSMISSION. ANOTHER ISSUE THAT BEGAN SEVERAL YEARS AGO; IS THAT THE DOOR'S LOCKING MECHANISMS FOR SEVERAL OF THE DOORS, NO LONGER OPERATE PROPERLY. LOCKING VIA KEY FOB, OR DOOR PANEL, DOES NOT ACTUALLY ENGAGE THE DOOR TO LOCK. NOR DOES UNLOCKING THE DOORS VIA KEY FOB, OR DOOR PANELS.

The brackets that hold the automatic door wires brake continuously. Then the wire gets pinched in the door and it causes a large amount of electrical problems. The abs, esp bad, brake, and traction control lights come on when the wire gets pinched. These doors were made very poorly and should have been looked over before this vehicle was made.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 25 MPH, THE FRONT PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GURLEY LEEP MOTORWERKS (4004 GRAPE RD, MISHAWAKA, IN 46545) WHERE IT WAS DIAGNOSED THAT THE LOCK SWITCH AND LOCKING ROD FAILED AND NEEDED TO BE REPAIRED. IN ADDITION, THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT LATER THE POWER LOCKS ON THE SAME DOOR FAILED TO WORK. THE VEHICLE WAS TAKEN BACK TO GURLEY LEEP MOTORWERKS WHERE IT WAS DIAGNOSED THAT THE CABLE GUIDE WIRE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

EVEN AFTER REBUILDING THE ENTIRE TRANSMISSION, EVERY TIME THE VEHICLE IS PLACED INTO REVERSE, THERE IS A PAUSE, THEN A JARRING AS IT SLIPS INTO R GEAR; BUT EVERY TIME ACCELERATION IS ATTEMPTED IN R, THERE IS A DELAY, FOLLOWED BY CONSISTENT LAG; IF ATTEMPTING TO R UP AN INCLINE, IF SPEED IS NOT ALREADY OVER A SPECIFIC MINIMUM, VEHICLE THEN ASSUMES ACTION AS IF IT IS IN N. EVEN AN INCLINE SLOPE OF SIMPLY BACKING INTO A DRIVEWAY, IF VEHICLE IS NOT ENTIRELY ACROSS THE INCLINE, IT'S NOT POSSIBLE TO CONTINUE CONTROLLING A REVERSE MOVEMENT, THOUGH ENGINE RESPONDS AS THOUGH IN N. THIS HAS BEEN AN ONGOING ISSUE; THAT HAS PERSISTED EVEN AFTER REBUILDING THE TRANSMISSION. ANOTHER ISSUE THAT BEGAN SEVERAL YEARS AGO; IS THAT THE DOOR'S LOCKING MECHANISMS FOR SEVERAL OF THE DOORS, NO LONGER OPERATE PROPERLY. LOCKING VIA KEY FOB, OR DOOR PANEL, DOES NOT ACTUALLY ENGAGE THE DOOR TO LOCK. NOR DOES UNLOCKING THE DOORS VIA KEY FOB, OR DOOR PANELS.

CAR WON'T GO MORE THAN 50 MILES PER HOUR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 40 MPH, THE VEHICLE STALLED. THE CONTACT SHIFTED INTO NEUTRAL AND THE VEHICLE STARTED NORMALLY. THE STABILITY AND TRACTION CONTROL INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED APPROXIMATELY SIX TIMES. THE VEHICLE WAS TAKEN TO THE DEALER AND COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

TL*THE CONTACT OWNS 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THREE OF THE TIRE PRESSURE MONITORING AIR VALVES FRACTURED. THE CONTACT STATED THAT TWO OF THE FAILURES OCCURRED WHILE PLACING AIR IN THE TIRES AND ANOTHER FAILED ON ITS OWN. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED THE VALVE STEMS BUT FAILED TO INDICATE WHAT CAUSED THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

After getting wires regrounded at the mechanic, the car continues to malfunction. The wiper blades turn on, the entire dash blinks, the seat moves back and forth, resetting repeatedly. If seat is disconnected for safety, the seatbelt does not register as secured. Eventually doors stop functioning, have completely lost lock function, tried replacing battery and sending to mechanic specialist. Still the car malfunctions at random.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 25 MPH, THE FRONT PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GURLEY LEEP MOTORWERKS (4004 GRAPE RD, MISHAWAKA, IN 46545) WHERE IT WAS DIAGNOSED THAT THE LOCK SWITCH AND LOCKING ROD FAILED AND NEEDED TO BE REPAIRED. IN ADDITION, THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT LATER THE POWER LOCKS ON THE SAME DOOR FAILED TO WORK. THE VEHICLE WAS TAKEN BACK TO GURLEY LEEP MOTORWERKS WHERE IT WAS DIAGNOSED THAT THE CABLE GUIDE WIRE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

The contact owned a 2009 Volkswagen Routan. The contact stated that while driving at 65 MPH, the contact suffered a medical emergency and lost control of the vehicle. The contact's vehicle crashed into the rear of a semi-truck. In addition, the contact's vehicle crashed into a ditch. The contact stated that the air bags did not deploy. The paramedics and the Police arrived on the scene. A Police report was filed, however thePolice report information was unavailable. The contact sustained eight broken ribs on the left side and two broken ribs on the right side, injury to the left eye which needed stitches, major trauma to the left lung and bruises and cuts. The contact was taken to the local hospital by ambulance. The vehicle was condemned a total loss. The vehicle was towed to the contact's residence. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THE AIR BAGS WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ORC MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AS OF YET. A DEALER WAS CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V083000 (AIR BAGS) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.*DT*JB

2009 VOLKSWAGEN ROUTAN. CONSUMER WRITES IN REGARDS TO REPLACEMENTS OF TIRE VALVE STEMS. *SMD THE CONSUMER STATED WITHIN THE LAST TEN MONTHS, SHE HAD TO REPLACE THE VALVE STEMS AND TIRE SENSORS THREE TIMES DUE TO DISINTEGRATION OF THE VALVE STEMS, TWICE ON THE RIGHT FRONT TIRE. THE FIRST TIME THE INCIDENT HAPPENED, THE LOW TIRE PRESSURE LIGHT ILLUMINATED. THE CONSUMER STOPPED AND CHECKED THE TIRES. THE RIGHT FRONT TIRE APPEARED TO BE LOW. WHEN SHE ATTEMPTED TO ATTACH THE AIR HOSE, THE TIRE IMMEDIATELY WENT FLAT AND THE VALVE STEM SUCKED INTO THE TIRE. THE SECOND TIME, THE LOW TIRE LIGHT ILLUMINATED, SHE STOPPED AND OBSERVED THE RIGHT FRONT TIRE WAS LOW. THE TIRE WAS GOING FLAT, AS SHE APPROACHED THE SERVICE STATION. AAA REMOVED THE CAP TO THE VALVE STEM WHICH DISINTEGRATED IMMEDIATELY. THE SLOW LEAK RESULTED IN THE CONSUMER HAVING TO PURCHASE A NEW TIRE, VALVE AND TIRE SENSOR. THE THIRD TIME, THE TIRE LIGHT ILLUMINATED AGAIN. IT WAS DETERMINED THE VALVE STEM WAS LEAKING . THE CONSUMER WAS INFORMED THE REPLACEMENT OF THE VALVE STEMS WAS A FREQUENT OCCURRENCE, THE METAL VALVE STEMS WERE APPARENTLY INFERIOR TO TRADITIONAL RUBBER STEMS. *JB

THE VALVE STEM BROKE OFF WHEN I WENT TO PUT AIR IN IT AND THE TIRE (FRONT DRIVER SIDE) IMMEDIATELY DEFLATED. THE VALVE STEM IS METAL AND APPARENTLY CORRODED. ABOUT A MONTH LATER THE REAR DRIVER SIDE BEGAN TO LEAK AND HAD TO BE REPLACED. THEN TODAY (3/4/14) THE VALVE STEM BROKE OFF THE PASSENGER FRONT TIRE WHEN I WENT TO UNSCREW THE CAP (I COULD HEAR AIR HISSING OUT BEFORE I EVEN TOUCHED IT). IF THIS HAD HAPPENED WHILE DRIVING, I COULD HAVE HAD A SERIOUS ACCIDENT. *TR

DASH FLASHING, HARD START AFTER PUTTING IN A NEW FUSE BOX AND AFTER FLASH FROM THE DEALER

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 60 MPH, THE CONTACT DETECTED A BURNING ODOR WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED SMOKE OUTSIDE AND INSIDE THE VEHICLE. THE CONTACT STATED THAT THE INSTRUMENT PANEL, HEADLIGHTS, AND RADIO FAILED TO WORK. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER, OPENED THE HOOD, AND SAW NO SIGN OF A FIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRE FROM THE IGNITION SWITCH TO THE STARTER HAD FAILED (BURNED) AND NEEDED TO BE REPLACED. ALSO, THE POWER STEERING LINE FAILED AND LEAKED. THE INDEPENDENT MECHANIC STATED THAT THERE WERE SO MANY ELECTRICAL FAILURES WITH THE VEHICLE AND RECOMMENDED HER TO CONTACT NHTSA. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V194000 AND 14V396000 (ELECTRICAL SYSTEM: IGNITION SWITCH). THE FAILURE MILEAGE WAS 145,000.

ENGINE WILL NOT START. HAPPENS ON OCCASION BUT HAPPENED ENOUGH THAT I HAD TWO STARTERS INSTALLED AS WELL AS A BATTERY. WHAT ELSE COULD IT BE? CAN TURN THE KEY AND NOTHING HAPPENS. I CAN POSSIBLY SIT THERE AND TURN THE IGNITION 10+ TIMES AND STILL NOTHING. THOUGHT IT COULD BE A BAD SPOT IN THE NEW STARTER?? CLEANED BATTERY POSTS OFTEN AND NOW HAVE TREATED THE CONNECTIONS. WOULD LIKE NOT TO RECEIVE ANOTHER CALL FROM LOVELY WIFE THAT THE VAN WOULD NOT START. HAS TO BE SOMETHING WITH A CIRCUIT STAYING OPEN OR SOMETHING. SAFETY ISSUE DUE TO NOT KNOWING IF YOUR CAR IS GOING TO START WHEN YOU ARRIVE TO A DESTINATION. ISSUE HAS BEEN GOING ON FOR 2+ YEARS AND VAN HAS 100K MILES LAST INSTANCE OF ISSUE: 23 JUNE 2017

I DRIVING LAST MONTH 47 MPH AND MY DRIVING SLIDING DOOR OPEN AND MY 8 YEARS GIRLS WAS DEAR AND SHE SCARE WHEN THE DOOR OPEN WHEN I DRIVING ,, AND WHEN I STOP THE DOOR NOT WANT TO CLOSE AUTOMATIC..THAT SCARE ME AND MY WIFE... THE OTHER CONCERN IS MY TRANSMISION HARD SHIFFTING ,HARD SHIFFTING , I READY TAKE LIKE 5,6 TIME MY VAN TO CHECK MY TRANSMISSION AND MY SLIDING DOOR AND THE SAY IS NORMAL , AND MY SLIDING DOOR NOT FOUND ANYTIME , THEY SAY THE SLIDING DOOR RECALL WAS DONE READY,, THE OTHER BIG CONCERN IS THE GAS MILEAGE, ONLY 11 OR 12 GALLON FOR MILES THEY DID A LOT TEST AND NOT FOUND NOTHING ,,IS POSS TO 16 MPH FOR GALLON AND NEVER HAVE THAT,,.... THANKS.

THE VEHICLE'S RIGHT-REAR AXLE TRAILING ARM BROKE WHILE DRIVING AT A VERY LOW SPEED. THE BREAK IS VERY CLEAN AND IS LOCATED NEAR THE FRONT OF THE TRAILING ARM'S CUTOUT AREA, JUST BEHIND THE TRAILING ARM MOUNTING BRACKET.

IN TURNING INTO A PARKING LOT I HEARD A "PING" IN THE REAR OF THE VEHICLE. I IMMEDIATELY FELT A LOSS OF CONTROL IN THE REAR SUSPENSION. IT WAS CLEAR THAT THE VEHICLE WAS NOT ROADWORTHY AT THAT POINT AND WE HAD IT TOWED TO A REPAIR SHOP. WE WERE INFORMED THAT THE REAR AXLE HAD BROKEN.

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE THE VEHICLE WAS PARKED WITH THE KEY IN THE IGNITION, THE REAR DOOR OPENED AND WOULD NOT CLOSE. THE CONTACT TURNED THE VEHICLE OFF AND RESTARTED IT; THE DOOR THEN CLOSED. SHE STATED THAT ONCE A CHILD'S HANDS GOT CAUGHT IN THE REAR DOOR. THE VEHICLE WAS TAKEN TO TWO AUTHORIZED DEALERS SEVEN TIMES; ONCE THE DEALER VACUUMED THE CHANNELS WHERE THE PULLEYS WERE LOCATED. THE DOORS HESITATED AFTER BUT DID NOT STAY OPEN. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC FOR BRAKE ISSUES AS THE BRAKES WERE GRINDING AND WAS INFORMED THAT THE REAR DRUMS AND ROTORS NEEDED TO BE REPLACED. THE TRANSMISSION HESITATED AND THE SEAMS WERE SEPARATING ON THE REAR PORTION OF THE FRONT SEATS. THE VEHICLE HAD NOT BEEN REPAIRED. THERE WERE FIVE RECALLS FOR THE VEHICLE BUT THE REPAIRS HAD NOT BEEN PERFORMED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000 AND THE CURRENT MILEAGE WAS 26,000.

ON MONDAY, OCTOBER 4TH, 2010, I PULLED INTO MY DRIVEWAY AND PLACED THE 2009 VOLKSWAGEN ROUTAN IN PARK. THE ENGINE WAS STILL RUNNING WHILE I FINISHED UP A PHONE CALL THROUGH THE BLUETOOTH AND PROCEEDED TO LISTEN TO THE RADIO WHILE CLEANING OUT THE VAN. I WALKED AROUND THE EXTERIOR OF THE VEHICLE LEANING IN TO CLEAN THE INTERIOR OF THE CAR. I NEEDED TO GO INSIDE THE HOUSE, SO, STANDING OUTSIDE DRIVER'S SIDE OF THE VAN I REACHED ACROSS THE SEAT TO TURN OFF THE ENGINE AND REMOVE THE KEYS. AS SOON AS I DID THIS, THE VAN JOLTED BACKWARD AND CONTINUED TO TRAVEL DOWN MY DRIVEWAY. MY UPPER BODY WAS STILL INSIDE THE CAR. I TRIED TO DEPRESS THE EMERGENCY BRAKE WITH MY RIGHT HAND WHILE I HELD TIGHTLY ONTO THE STEERING WHEEL WITH MY LEFT. I WASN'T ABLE TO STOP THE CAR BUT I WAS ABLE TO TURN THE WHEEL SO THAT THE VAN CRASHED INTO A TREE ON MY PROPERTY, INSTEAD OF GOING INTO THE STREET. WHEN THE VAN HIT THE TREE, THE FORCE THREW ME OUT OF THE VEHICLE AND ONTO THE DRIVEWAY. I WAS TAKEN TO THE HOSPITAL BY MY HUSBAND WHERE THE FOUND THAT I HAD BROKEN 2 RIBS, SPRAINED MY LEFT SHOULDER AND SUSTAINED EXTENSIVE SOFT TISSUE DAMAGE. I ALSO SUFFERED SEVERAL CUTS AND SCRAPES AND NUMEROUS BRUISES. AT THIS POINT IN TIME, NOTHING HAS BEEN DONE TO CORRECT THE FAILURE. *TR

After getting wires regrounded at the mechanic, the car continues to malfunction. The wiper blades turn on, the entire dash blinks, the seat moves back and forth, resetting repeatedly. If seat is disconnected for safety, the seatbelt does not register as secured. Eventually doors stop functioning, have completely lost lock function, tried replacing battery and sending to mechanic specialist. Still the car malfunctions at random.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHEN THE VEHICLE WAS STARTED, THE WINDSHIELD WIPERS STARTED TO OPERATE INDEPENDENTLY AND THE INSTRUMENT PANEL, TURN SIGNALS, AND AIR CONDITIONER FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

I HAVE A 2009 VOLKSWAGEN ROUTAN. THE THIRD ROW IS A BENCH SEAT, WHICH HAS LATCH COMPATIBILITY IN ONE PLACE. THE OWNER'S MANUAL STATES THAT A CHILD SAFETY SEAT (BOOSTER OR INFANT SEAT) CAN BE INSTALLED USING THE LATCH SYSTEM IN THE CENTER SEAT OF THE THIRD ROW. WHEN A BOOSTER SEAT OR AN INFANT SEAT ARE, IN FACT, INSTALLED IN THIS THIRD ROW, THE CHILD IS ACTUALLY POSITIONED IN BETWEEN THE OUTBOARD SEAT AND THE CENTER SEAT, DUE TO THE POSITION OF THE LATCH "BARS", AND THE CHILD'S HEAD IS IN BETWEEN THE CENTER AND OUTBOARD HEADREST, AND IS NOT PROTECTED BY EITHER HEADREST. THIS ALSO MEANS THAT NEITHER THE CENTER SEATBELT OR OUTBOARD SEATBELT FITS ACROSS MY CHILD AS IT SHOULD - IT IS NOT ACROSS HIS SHOULDER. I TOOK THE CAR TO OUR LOCAL VW AND THEY TOLD ME TO CALL VOLKSWAGEN DIRECTLY; WHEN I DID, I WAS PUT IN TOUCH WITH A MEMBER OF THE SAFETY TEAM WHO COMPLETELY DISMISSED MY CONCERNS AND TOLD ME THAT IF MY LATCH DIDN'T SEEM TO BE IN THE CORRECT POSITIONS, THEN I SHOULD JUST NOT USE THE LATCH. WHEN I ASKED TO SPEAK TO SOMEONE ELSE THAT WOULD TAKE MY CONCERNS SERIOUSLY (THE CHILD IS NOT PROTECTED BY THE SEATBELT OR HEADREST WHEN USING THE LATCH IN THE THIRD ROW AT ALL!!!), I WAS TOLD THERE WAS NO ONE ELSE TO SPEAK TO AN THAT ALL THE ROUTANS WERE MADE THAT WAY AS A "CONVENIENCE" FOR FOLDING DOWN THE SEATS. *TR