2009 Volkswagen Touareg Problems

A fuel smell is detected in my vehicle, as noted in Repair Available for Safety Recall 20Z4 – Fuel Pump FlangeCertain 2007-2010 MY Volkswagen Touareg / NHTSA Campaign Number: 17V151000.

DRIVING ON THE INTERSTATE A FAULT LIGHT STARTED FLASHING "ENGINE FAULT SERVICE NOW" ALONG WITH THE GLOW PLUG LIGHT. I PUT THE TRANSMISSION INTO NEUTRAL AND MOVED INTO THE SLOW LANE. THE ENGINE IMMEDIATELY STOPPED. I PUT ON MY HAZARD LIGHTS AND WAS ABLE TO ALLOW IT TO ROLL IT A SAFE PLACE TO PULL OVER. THE DEALERSHIP SAID THE HIGH PRESSURE FUEL PUMP FAILED (HPFP) WHICH CAUSED THE ENGINE TO IMMEDIATELY STOP. LUCKILY I WAS IN AN AREA WHERE I COULD ROLL TO A SAFE PLACE AND WASN'T PULLING A TRAILER LIKE WE OFTEN DO. I WAS ALSO LUCKY I WAS IN AN AREA WITH CELL RECEPTION. I HAD SPENT MOST OF THE DAY DRIVING IN A REMOTE AREA THAT WOULDN'T HAVE HAD RECEPTION.

AS I WAS DRIVING, THE VEHICLE SUDDENLY FLASHED A SYSTEM MALFUNCTION ON THE DASH AND STATED SERVICE NEEDED TO BE PERFORMED IMMEDIATELY. AS I WAS PULLING OVER TO SIDE, THE VEHICLE INSTANTLY STALLED OUT AND TURNED OFF. MY STEERING WAS COMPROMISED AND I HAD NO ABILITY TO TURN THE VEHICLE BACK ON OR MOVE THE SHIFTER INTO NEUTRAL TO GET OUT OF TRAFFIC. I TOWED THE VEHICLE TO THE DEALER WHO AFTER INSPECTION DID NOT IMMEDIATELY KNOW THE REASON. THEY REACHED OUT TO VW OF AMERICA WHO CONFIRMED WITH THEM AN ENTIRE FUEL SYSTEM REPLACEMENT WAS IN ORDER AS A RESULT OF A FAILED FUEL PUMP. THIS WOULD HAVE BEEN A MUCH MORE DANGEROUS SITUATION IF I WAS ON A MAJOR HIGHWAY OR GOING AT A FASTER SPEED. THE FACT THAT IT WAS DAYLIGHT OUT AND ON A STRAIGHT FLAT ROAD GREATLY ASSISTED ME IN STAYING SAFE. IF THIS HAD OCCURRED ON A BUSY INTERSECTION OR HIGH SPEED ROADS OR CURVES THE OUTCOME COULD HAVE BEEN MUCH DIFFERENT. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN TOUAREG. THE CONTACT STATED WHILE TRAVELING 65 MPH, THE EPS LIGHT ILLUMINATED, AND SPEED DECREASED TO 20 MPH. THE VEHICLE REGAINED ACCELERATION AFTER THE EPS LIGHT SHUT OFF. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 31,500.

THE DASHBOARD ON THE PASSENGER SIDE OF THE VEHICLE IS CRACKING ALL THE WAY AROUND THE AIR BAG CONTAINER. I FEAR SAFETY AND I AM AFRAID THAT THE AIR BAG WILL POP OUT THROUGH THE CRACKS AND CAUSE AN INJURY OR NOT BE FUNCTIONAL IF NEEDED. THE CRACKS HAVE BEEN SPREADING SLOWLY OVER TIME REGARDLESS IF THE VEHICLE IS IN MOTION. CURRENTLY THE CRACKS ARE CLOSING IN TO THE FULL LINE AROUND THE AIR BAG CONTAINER. I WONDER WHAT WILL HAPPEN WHEN THE CRACK LINE IS COMPLETE. WILL THE AIRBAG POP OUT ON ITS OWN AND CAUSE AN INJURY? I WAS TOLD THAT THE AIR BAG PRESSURE IS CAUSING THE CRACKS.

THE DASH ON THE PASSENGER SIDE OF THE VEHICLE IS CRACKING ALL THE WAY AROUND THE AIRBAG CONTAINER. I FEAR THAT THE AIRBAG WILL BE ABLE TO COME LOSE AND POSSIBLY CAUSE INJURY OR BECOME NON FUNCTIONAL AND THUS UNSAFE WHEN IN NEED

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN TOUAREG. WHILE DRIVING VARIOUS SPEEDS ON AN INCLINE, THE VEHICLE MALFUNCTIONED AND THE ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE STRUGGLED TO ACCELERATE ON THE INCLINE AND DECELERATED. NEMER MOTOR GROUP OF LATHAN, NEW YORK AND HACKELS FOREIGN CAR SERVICES OF ALBANY, NEW YORK WERE NOTIFIED AND THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V151000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

WHILE DRIVING AFTER REFILLING THE DIESEL EXHAUST FLUID WITH PEAK BRAND ISO 22241-1 COMPLIANT DEF THE NO START IN 450 MILE WARNING CAME ON. TAKE IT IN FOR SERVICE AND THE VW DEALERSHIP REPLACES THE PUMP, HEATER, AND CONTROLLER. BUT THEY FAILED AT FLUSHING OUT THE LINES AND INJECTOR FOR WITHIN 50 MILES OF BEING PICKED UP THE WARNING FOR NO RESTART WAS BACK ON AND A CHECK ENGINE LIGHT ALSO NOW.

I OWN A 2009 TOUAREG 2, V6 AUTOMATIC & HAVE HAD MULTIPLE PROBLEMS WITH IT. I PURCHASED IT AS A PRE-OWNED VW CERTIFIED VEHICLE IN JANUARY OF 2012 WITH 32,423 MILES ON IT. IN MARCH OF 2013 (62227 MILES) WHILE DRIVING HOME I HAD INCREASED DIFFICULTY STEERING. THE PROBLEM WAS THAT THE POWER STEERING RACK ASSEMBLY NEEDED TO BE REPLACED AT A COST OF $1600. UNFORTUNATELY THE WARRANTY HAD JUST EXPIRED A WEEK OR SO BEFORE & THE DEALER WOULD NOT COVER THE REPAIR. THEN IN JULY OF 2013 (72913 MILES) THE PROP SHAFT ASSEMBLY HAD TO BE REPLACED COSTING $1400. NOW ON JULY 2, 2015 (122,000 MILES) WHILE DRIVING HOME I START TO HEAR A WHINING NOISE & DIFFICULTY STEERING & AM JUST ABLE TO MAKE IT HOME. WE HAVE IT TOWED TO THE MECHANIC & FIND ALL THE HYDRAULIC FLUID HAS LEAKED OUT & AGAIN THE POWER STEERING RACK WILL NEED TO BE REPLACED FOR APPX. $1600+. WAY TOO MANY REPAIRS OVER THE PAST TWO YEARS.

ON APRIL 11, 2015, I WAS RETURNING FROM A DAY AT THE MALL WITH MY MOTHER AND CHILDREN IN THE CAR. I ENTERED A 35 MILE PER HOUR ZONE AND REDUCED MY SPEED ACCORDINGLY. MY CAR STARTED MAKING A LOUD RUMBLING SOUND THAT WAS COMING FROM UNDER THE CAR. WE FIRST THOUGHT A TIRE HAD BLOWN OUT. WE PULLED OVER, GOT OUT AND CHECKED THE CAR AND ALL OF THE TIRES WERE FINE. WE PULLED BACK ON TO THE ROAD AND DIDN'T HEAR THE SOUND AGAIN UNTIL MY SPEED REACHED 25 MILES PER HOUR, THEN THE LOUD RUMBLING STARTED AGAIN. I WAS ALMOST AT MY MOM'S HOUSE SO WE MADE IT TO THE HOUSE AND I CALLED A TOW TRUCK TO TOW THE CAR TO MY MECHANIC. MY MECHANIC CONTACTED ME ON MONDAY MORNING 4/13/15 AND LET ME KNOW THAT SOMETHING EXPLODED IN THE DRIVESHAFT OF THE CAR AND THE WHOLE DRIVESHAFT ASSEMBLY NEEDED TO BE REPLACED. HE INDICATED IT WAS UNUSUAL FOR THIS TYPE OF PROBLEM TO HAPPEN ON A VEHICLE WITH 87,766 MILES ON IT. HE ALSO INDICATED THAT HE FOUND IT STRANGE THAT WHEN HE CONTACTED THE LOCAL VOLKSWAGEN DEALER, THEY ACTUALLY HAD A DRIVESHAFT IN STOCK. HE INDICATED THAT THIS TYPE OF PART WAS NOT A COMMON REPAIR AND WOULD USUALLY BE A PART THAT WOULD NEED TO BE ORDERED. THE VEHICLE COST $1400.00 TO REPAIR. I TOOK PICTURES OF THE DEFECTIVE DRIVESHAFT WHICH SHOW WHERE THE PIECE EXPLODED FROM THE DRIVESHAFT. I HAVE ACCESS TO A COMPANY CAR FOR MY DAILY WORK AND MY OFFICE IS LOCATED 5 MILES FROM MY HOUSE. I DRIVE MY PERSONAL CAR VERY LITTLE AND KEEP IT IN TOP SHAPE. I DID RESEARCH ONLINE AFTER THIS INCIDENT AND FOUND THAT THERE ARE OTHER ACCOUNTS OF PEOPLE TALKING ABOUT THEIR DRIVESHAFTS FOR THEIR TOUAREGS GOING BAD AROUND 80,000 MILES. I AM REPORTING THIS IN HOPES THERE IS A TREND THAT CAN BE LOOKED INTO. THIS WAS A DANGEROUS CAR ISSUE AND I PURCHASED THE TOUAREG BECAUSE I WANTED A SAFE SUV TO TRANSPORT MY DAUGHTERS IN. NOW I AM NERVOUS ABOUT THE OVERALL SAFETY OF THIS VEHICLE. *TR

No warning prior to failure. At highway speed, Dashboard Notice: SYSTEM FAULT - SERVICE NOW. All electrical systems stopped working, including: Lighting - No Headlight/Running Light control- No Turn Signals- 4-Way Flashers worked, then stopped working- No Windshield Wipers- No interior Windshield defogger- No Side Window Control for manual traffic signals- Do not know if Brake Lights were working- Mechanic states that battery was not charging- Some Dashboard displays were not working - Cruise control stopped working -

No warning prior to failure. At highway speed, Dashboard Notice: SYSTEM FAULT - SERVICE NOW. All electrical systems stopped working, including: Lighting - No Headlight/Running Light control- No Turn Signals- 4-Way Flashers worked, then stopped working- No Windshield Wipers- No interior Windshield defogger- No Side Window Control for manual traffic signals- Do not know if Brake Lights were working- Mechanic states that battery was not charging- Some Dashboard displays were not working - Cruise control stopped working -

THE DASHBOARD ON THE PASSENGER SIDE OF THE VEHICLE IS CRACKING ALL THE WAY AROUND THE AIR BAG CONTAINER. I FEAR SAFETY AND I AM AFRAID THAT THE AIR BAG WILL POP OUT THROUGH THE CRACKS AND CAUSE AN INJURY OR NOT BE FUNCTIONAL IF NEEDED. THE CRACKS HAVE BEEN SPREADING SLOWLY OVER TIME REGARDLESS IF THE VEHICLE IS IN MOTION. CURRENTLY THE CRACKS ARE CLOSING IN TO THE FULL LINE AROUND THE AIR BAG CONTAINER. I WONDER WHAT WILL HAPPEN WHEN THE CRACK LINE IS COMPLETE. WILL THE AIRBAG POP OUT ON ITS OWN AND CAUSE AN INJURY? I WAS TOLD THAT THE AIR BAG PRESSURE IS CAUSING THE CRACKS.

No warning prior to failure. At highway speed, Dashboard Notice: SYSTEM FAULT - SERVICE NOW. All electrical systems stopped working, including: Lighting - No Headlight/Running Light control- No Turn Signals- 4-Way Flashers worked, then stopped working- No Windshield Wipers- No interior Windshield defogger- No Side Window Control for manual traffic signals- Do not know if Brake Lights were working- Mechanic states that battery was not charging- Some Dashboard displays were not working - Cruise control stopped working -