2017 Volkswagen Touareg Problems

I purchased a 2017 Volkswagen Touareg V6 in October 2023. A problem with the vehicle revealed itself right away. It was consuming too much oil. Oil splatter is present on the hood, the car doors, the back bumper and built up oil residue is present in both tailpipes. Oil has to be added in about three week intervals. The vehicle is displaying the same issues as the vehicles recalled under recall number 21V321000 and I believe this vehicle should be added. I have taken the car to two shops that have confirmed the over consumption. Please evaluate.

The vehicle has an internal oil drain system that slowly leaks oil past the pistons into the combustion chamber of the engine causing the engine to burn oil. This is very dangerous when smoke exits the vehicle from the exhaust and into the air that could be inhaled by others. This same issue over time can cause an engine fire after the exhaust system is entirely clogged by the burned oil residue in the exhaust system. I have spoken with other 2017 VW Touareg owners who have the same exact issue and the problem is widely reported online by other drivers in forums.

While using Adaptive Cruise Control, vehicle intermittently displays "ACC not available" cruise control completely disengages and does not allow for traditional cruise control functions. Typically ACC begins to function again after about 5 mins or by powering off and powering on vehicle. Vehicle has never been in an accident. All incidents occur in Southern California. Situation when it disengages can pose safety risk to due sudden loss of propulsion while keeping up with traffic, especially frightening when driving at an incline, i.e. Grapevine. Message is intermittent and can turn on 10 minutes into a drive or two hours into a drive. Unable to show dealer message. No advanced notice of ACC failing or issue with vehicle. Vehicle has had all maintenance done with dealer. No modifications to any component.

AFTER A RAINY NIGHT, GOT INTO MY CAR THE NEXT MORNING HEARD A WEIRD NOISE WHILE PULLING OUT OF DRIVEWAY, DROVE DOWN THE STREET AND CAR STARTING BUCKING, WHITE SMOKE COMING OUT BACK AND LOST CONTROL OF THE CAR...NO POWER STEERING, NO BRAKES CAR DIED. THIS IS THE SECOND TIME THIS HAPPENED TO ME, IT HAPPEN 9 MONTHS PRIOR. HAD ROADSIDE SERVICE PICK UP CAR AND BRING TO SERVICE. CALLED SERVICE THE NEXT MORNING AND WAS ACCUSED OF DRIVING MY CAR THROUGH WATER AND THE CAR FILTERS GOT WET AND POSSIBLE WATER NOW IN THE ENGINE. VW WOULD NOT BE RESPONSIBLE! I NEVER DROVE IN STANDING WATER, THIS HAPPENED AFTER A RAINY NIGHT OF MY CAR SITTING ON MY FLAT DRIVEWAY. THERE IS SOMETHING WRONG WITH THIS CAR AND IS COMPLETELY UNSAFE TO DRIVE AFTER RAIN OR IN THE RAIN.

Power seat reclining function on passenger and driver side. Due to the top of the adjustment lever being positioned too close to the top of the set cushion, if you sit on the edge of the seat, the seat back will continue to recline until you get up if you notice it or it hits the back seat bottom cushion. if there is a child in the back seat it could cause injury. My daughter almost had her legs crushed when my mom delayed exiting the vehicle with the passenger door open and sitting partially on the seat. She did not even notice the seat reclining until it hit my daughters knees.

MY CAR SINCE I BOUGHT IT AND IT HAS A VISIBLE SHAKING IN THE STEERING WHEEL, THERE WERE MULTIPLE ATTEMPTS TO FIX THE PROBLEM AND IT JUST KEEPS COMING BACK. EVENTUALLY VW CUSTOMER SERVICE IS SAYING THAT IT IS A NORMAL CHARACTERISTIC OF THE CAR. I RESEARCHED THIS ONLINE AND I AM NOT THE ONLY AFFECTED PERSON, THERE ARE EVEN VIDEOS PUBLISHED TO SHOW THE PROBLEM , AND VW IS TRYING TO AVOID ADMITTING IT IS A DEFECT. THEY EVEN WANTED ME TO TRY ANOTHER CAR ON THE LOT WHICH HAD A SIM LAB PROBLEM AND THE SHOP FOREMAN AT IDE VW SAID HE HASN'T SEEN THIS PROBLEM BEFORE AND HE IS SURPRISED AND THE CAR SHOULD NOT HAVE THAT PROBLEM.

While driving the power train was seriously impacted, it is no longer operational and available for inspection at the dealer now. This is absolutely a safety risk as there was power loss and inconsistency which could have been very dangerous depending on the level of control required by the traffic conditions. The dealer has diagnosed and insurance is scheduled to inspect. the manufacturer has been requested by us to do a root cause but no response from them - this is apparently a known issue (class action lawsuit) that has not been official recognized as a recall. a transmission warning came on prior to the failure.

MY CAR SINCE I BOUGHT IT AND IT HAS A VISIBLE SHAKING IN THE STEERING WHEEL, THERE WERE MULTIPLE ATTEMPTS TO FIX THE PROBLEM AND IT JUST KEEPS COMING BACK. EVENTUALLY VW CUSTOMER SERVICE IS SAYING THAT IT IS A NORMAL CHARACTERISTIC OF THE CAR. I RESEARCHED THIS ONLINE AND I AM NOT THE ONLY AFFECTED PERSON, THERE ARE EVEN VIDEOS PUBLISHED TO SHOW THE PROBLEM , AND VW IS TRYING TO AVOID ADMITTING IT IS A DEFECT. THEY EVEN WANTED ME TO TRY ANOTHER CAR ON THE LOT WHICH HAD A SIM LAB PROBLEM AND THE SHOP FOREMAN AT IDE VW SAID HE HASN'T SEEN THIS PROBLEM BEFORE AND HE IS SURPRISED AND THE CAR SHOULD NOT HAVE THAT PROBLEM.

When coming to a stop with the AutoHold activated, sometimes it comes to an abrupt stop instead of a smooth stop. Also when you have Autohold engaged, when you come to a stop and put the car in park, disconnect the seatbelt the parking brake engages(expected), however when you turn the car off (after you've already removed your foot from the break pedal) it slightly releases and reengages the brake causing a slight movement of the vehicle.

MY CAR SINCE I BOUGHT IT AND IT HAS A VISIBLE SHAKING IN THE STEERING WHEEL, THERE WERE MULTIPLE ATTEMPTS TO FIX THE PROBLEM AND IT JUST KEEPS COMING BACK. EVENTUALLY VW CUSTOMER SERVICE IS SAYING THAT IT IS A NORMAL CHARACTERISTIC OF THE CAR. I RESEARCHED THIS ONLINE AND I AM NOT THE ONLY AFFECTED PERSON, THERE ARE EVEN VIDEOS PUBLISHED TO SHOW THE PROBLEM , AND VW IS TRYING TO AVOID ADMITTING IT IS A DEFECT. THEY EVEN WANTED ME TO TRY ANOTHER CAR ON THE LOT WHICH HAD A SIM LAB PROBLEM AND THE SHOP FOREMAN AT IDE VW SAID HE HASN'T SEEN THIS PROBLEM BEFORE AND HE IS SURPRISED AND THE CAR SHOULD NOT HAVE THAT PROBLEM.