RoadVitals

2017 Volvo Bus 9700

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
9
Latest Dec 22, 2023
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2017 Volvo Bus 9700. 9 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 86 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

9 campaigns cover this model year

View all 9

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
23V890000

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP

Dec 22, 2023
193 units potentially affected
The defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
The risk: Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
The remedy: Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
Volvo Bus CorporationManufacturer number SR24-81View on NHTSA.gov
21V717000

EXTERIOR LIGHTING:HEADLIGHTS; EXTERIOR LIGHTING:HEADLIGHTS:BULBS

Sep 15, 2021
860 units potentially affected
The defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk: Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
The remedy: Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Volvo Bus CorporationManufacturer number SR21-85View on NHTSA.gov
21V597000

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP

Aug 2, 2021
266 units potentially affected
The defect: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
The risk: In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
The remedy: Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Volvo Bus CorporationManufacturer number SR21-84View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

AQ18005ClosedAudit Query

Discrepancies in Required CFR Reporting

Opened Oct 22, 2018
Closed Aug 4, 2023

On October 22, 2018, an Audit Query (AQ18-005) was opened to assess the completeness and timeliness of Volvo Group's early warning reporting, safety recalls, and communications submissions to the agency.NHTSA's investigation determined that Volvo Group failed to recall vehicles in a timely fashion and to comply with other recall and reporting requirements, including notifying owners of recalls and reporting death and injury incidents.NHTSA and Volvo Group entered into a Consent Order on January 27, 2023 to resolve AQ18-005.As part of the Consent Order, Volvo Group agreed to a total civil penalty of one-hundred and thirty million dollars ($130,000,000), of which, sixty-five million dollars ($65,000,000) was paid on February 21, 2023.Also, of that total civil penalty, Volvo Group agreed to spend twenty million dollars ($20,000,000) on the specific performance obligation to create a safety data analytics infrastructure to detect and study emerging safety-related defect trends on its vehicles. The Consent Order also holds forty-five million dollars ($45,000,000) of the civil penalty in abeyance pending Volvo Group's satisfactory completion of the requirements of this Consent Order, and its compliance with the Safety Act, and regulations thereunder.The Consent Order is for a three-year term and may be extended by up to two years if NHTSA reasonably finds that an extension is warranted.In the Consent Order, Volvo Group agreed to several performance obligations, including enhanced oversight of its compliance with the Safety Act and the terms of the Consent Order through a third-party auditor and regular meetings with NHTSA.The third-party auditor will recommend and oversee implementation of process improvements to enhance Volvo Group's safety compliance processes and oversee the company's review of past recalls and submissions to NHTSA for accuracy and completeness.Also, via the Consent Order, Volvo Group agreed to create updated written policies, procedures, and training to ensure that its employees understand the requirements of the Safety Act, the regulations thereunder, and this Consent Order.Volvo Group further agreed to launch a user interface on its websites to allow users to search vehicle identification numbers (VINs) for open recalls and implement a system to support NHTSA's VIN lookup tool.Based on the Consent Order, this audit query investigation, AQ18-005, is closed.Closure of this AQ has no bearing on the terms of the Consent Order, including Volvo Group's ongoing performance obligations or legal obligations, and does not represent a determination by NHTSA as to Volvo Group's performance under the Consent Order to date.

COMMUNICATION

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

MI24-83

STRUCTURE

This procedure eliminates the step moving.

SP18-35J

ENGINE AND ENGINE COOLING; POWER TRAIN

P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSIONEFFICIENCY. Revision J - Range of applicable VINs updated.

SP18-35J

ENGINE AND ENGINE COOLING; POWER TRAIN

P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY.Revision J - Range of applicable VINs updated.

SMB00-108C

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Expendable Items Parts List.

KC-145

ELECTRICAL SYSTEM

Part information for AMT input shaft repair kits and the shim kit that is required for repair.

KC-331

ENGINE AND ENGINE COOLING

Fuel Filters ( Primary and Secondary ) ( Backwards Compatible ) and Fuel Filter Housings

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Volvo Bus 9700 by model year
YearComplaintsRecallsInvestigationsIssue Index
2025020—
2024030—
2023040—
2022010—
2021030—
2020071—
2019050—
2018080—
2017Viewing091—
2016081—
2015060—
2014050—
20130110—
20120100—
20110120—
20100130—
20090130—
2008020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.