The electronic tailgate struts/motors have failed for the 3rd time in the cars lifetime. The risk this presents is sudden dropping of the tailgate on heads, fingers or anything in between the ground and the lifted tailgate. The dealer has given a quote for replacement but will not give a quote on the diagnosis instead, simply telling me over the phone the struts need replaced and sending me a $1381.34 invoice via email. I have been working to get it in for diagnosis since August 21 with no luck. Today is September 2. The vehicle component is a well known and documented issue on forums across the V60/90 and XC60/90 SPA platforms. The warnings of this issues occuring are a loud screeching sound and rusting water coming out from the struts, there are no warnings on the dash or in the menu screen. The first time these appeared was in October of 2021, they were replaced then and then again in August 2026, currently awaiting replacement again for the now 3rd set of these struts.
- NHTSA ID
- 11761696
- Incident
- Aug 12, 2026