2003 Volvo XC90 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2003 Volvo XC90, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Transmission3928.1%
- Electrical1712.2%
- Fuel system107.2%
- Powertrain (other)96.5%
- Engine96.5%
- Suspension96.5%
- Brakes75.0%
- Body & structure64.3%
- Interior & seats53.6%
- Driver assistance53.6%
- Other / unspecified53.6%
- Airbags42.9%
- Steering42.9%
- Tires & wheels42.9%
- Exterior lighting32.2%
- Visibility21.4%
- Seat belts10.7%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2003 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING 30 MPH THE TRANSMISSION BEGAN TO SLIP. THE CONTACT WAS ABLE TO MOVE FROM THE MAIN ROADWAY BUT AS SHE PROCEEDED INTO TRAFFIC, THERE WAS A SIGNIFICANT DECREASE IN ENGINE RPMS AND THE FAILURE PERSISTED. THE URGENT SERVICE TRANSMISSION WARNING LIGHT THEN ILLUMINATED. THE VEHICLE WAS NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT THEY WERE UNABLE TO PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 120,000.
I PURCHASE A USED VOLVO XC90 ON 12/17/2010 FOR MY SON WITH A REGISTERED 104,555 MILES. ON 12/29/2010 THE TRANSMISSION WENT OUT. I GOT A COUPLE DIFFERENT ESTIMATES FROM $5,000 TO $7,000 TO REPAIR OR REPLACE. AFTER DISCUSSING WITH THE AUTOMOTIVE TECHNICIAN, I FOUND OUT THAT VOLVO HAS HAD A SLEW OF PROBLEMS RELATING TO THE 03,04 & 05 XC90 ESPECIALLY WITH TRANSMISSION PROBLEMS. I WAS TOTALLY DISAPPOINTED BECAUSE I PURCHASE THIS VEHICLE BASED ON VOLVO REPUTATION AND THE CAR RELIABILITY AND DUE TO THE FACT THAT I HAVE A 2000 VOLVO S80 AND HAVE HAD IT SINCE 2000 AND HAVE HAD FEW PROBLEMS. ALTHOUGH, MY SON WANTED TO PURCHASE ANOTHER VEHICLE, I STEERED HIM TOWARDS THE VOLVO. THINKING THAT SINCE A VEHICLE (ESPECIALLY A VOLVO) SHOULDN'T EXPERIENCE THIS TYPE OF TRANSMISSION PROBLEM WITH RELATIVELY LOW MILEAGE, I CONTACTED VOLVO NORTH AMERICA AND TOLD THEM OF MY PLIGHT AND REQUESTED THAT THEY PAY FOR THE REPAIR OR AT LEAST PAY FOR A PORTION OF THE REPAIR AND THEY FLATLY DENIED MY REQUEST. I AM TOTALLY DISAPPOINTED IN VOLVO FOR NOT HONORING AND STANDING BEHIND THEIR PRODUCT, REMEMBER I BOUGHT THIS VEHICLE BASED ON THEIR REPUTATION FOR BUILDING A SOUND REPUTABLE VEHICLE, ALTHOUGH MY SON WANTED TO PURCHASE ANOTHER VEHICLE. MY CONFIDENCE IN THIS COMPANY HAS BEEN TOTALLY SHATTERED. AND TO THINK THAT I WAS PLANNING ON REPLACING MY 2000 S80 WITH ANOTHER VOLVO THIS SUMMER. *TR
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
DRIVING THE XC90 AND SUDDENLY THERE IS A HUGE THUMP AND CLICKING FROM THE DASHBOARD. ALL THE DIALS AROUND THE SPEDOMETER STOP WORKING.. IF WE KEEP DRIVING THERE ARE MORE THUMPS AND WE QUICKLY LOSE ENGINE POWER - IT IS EXTREMELY SCARY WHEN IT HAPPENS.. ALL THE LIGHTS COME ON (INSIDE THE CAR), DASHBOARD GOES DEAD ETC ETC. IT IS EXTREMELY DANGEROUS .. IT HAPPENED TO USE A NUMBER OF TIMES WITH 3 CHILDREN IN THE CAR. IT HAS OCCURRED WHEN WE WERE DRIVING ON THE HIGHWAY, 2-3 TIMES, IT HAS OCCURRED ON SHORT TRIPS - IT HAPPENS AT SEEMINGLY RANDOM TIMES, USUALLY AFTER DRIVING FOR OVER 30 MINUTES, BUT THEN YESTERDAY IT HAPPENED ON A TRIP JUST DOWN TO THE PARK, NOT 5 MINUTES DOWN THE ROAD.. ON THIS OCCASION THE CAR HAD BEEN SITTING IN THE SUN FOR A WHILE (MAYBE HEAT RELATED?). IT HAS HAPPENED IN HOT WEATHER, COLD WEATHER .. WE ARE IN CONSTANT FEAR WHEN DRIVING THE CAR. I HAVE CONTACTED VOLVO AUSTRALIA ABOUT THE ISSUE BUT THEY SAID THEY HAVE NO RESPONSIBILITY, THAT THERE IS NO RECALL FOR THE PROBLEM AND DIDN'T WANT TO HELP AT ALL!! I SEE A LOT OF PEOPLE HAVE THIS SAME PROBLEM, IS VOLVO NOT GOING TO FIX IT UNTIL SOMEONE IS KILLED??? WHAT WILL IT TAKE!?!?!?! IT IS A JOKE ! WE BOUGHT A VOLVO TO HAVE SOMETHING SAFER THAN NORMAL BUT ITS MORE DANGEROUS! I CANNOT EVEN SELL THE CAR BECAUSE I DON'T KNOW WHAT'S WRONG WITH IT AND I DON'T WANT ANOTHER FAMILY / PERSON TO BE INJURED .. NO RESALE VALUE, NO SAFETY! COME ON VOLVO, THIS IS CRAZY!
VEHICLE DRAINS WATER ON TO FRONT PASSENGER FLOOR, AND OCASSIONAL DRIVER SIDE AFTER IT RAINS. IT IS A KNOW PROBLEM THAT A CLASS ACTION SUIT WAS WON IN NEW JERSEY, INCLUDING 5 OTHER STATES. THE WATER IS FROM CLOGGED DRAIN TUBES IN SUNROOF AND SOMETIMES SHRINKIAGE OF DRAIN TUBE THAT DISLODGES. VEHICLE NOW HAS A MUSTY SMELL FROM THE FREQUENT WATER IN THE VEHICLE. NOT SURE IF HIGH MOISTURE INSIDE HAS CAUSED MY CD PLAYER TO MALFUNCTION. ALSO HAVE A SHORT IN ELECTRICAL SYSTEM THAT CAUSE ME TO REPLACE 3 BATTERIES IN THE VEHICLE. ALSO THE SUNROOF MOTOR SHORTED OUT MAKING IT DIFFICULT TO REPLACE THE DRAINAGE TUBES THAT WOULD HELP CORRECT THE WATER ISSUES. HOPE SOMEONE CAN HELP.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
Fuel line was recalled in 2010. Volvo repaired it now it has the same problem. And is leaking fuel. Same line that they replaced in 2010. Please recall.
TL* THE CONTACT OWNS A 2003 VOLVO XC90. WHILE DRIVING AT APPROXIMATELY 55 MPH, FUEL FUMES EMITTED INTO THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT FUEL WAS ALL OVER THE EXHAUST PIPE AND THE BOTTOM OF THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS CRACK AND LEAKING FUEL. THE VEHICLE WAS NOT REPAIRED. THE VIN NUMBER WAS NOT INCLUDED IN NHTSA CAMPAIGN: 09V483000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
TRANSFER CASE KEEPS LOCKING UP AND MESSING UP. IN PAST YEAR PAID 1500 TWO TIMES TO REPLACE TRANSFER CASE AND IS NOW IN SHOP AGAIN FOR SAME REASON. TRANSFER CASE LOCKING UP. FEB 2020, JULY 2020, AND NOW JANUARY 2021 FEB GOING SPEED OF 35-40, JULY ON HIGHWAY SPEED OF 70 IN MIDDLE OF FREEWAY, AND JAN SPEED OF 35
WHEN THIS VEHICLE WAS PURCHASED IT STARTED WITHIN 4 DAYS TO HAVE PROBLEMS WITH THE TRANSMISSION, AFTER THE TRANSMISSION THE TRANSFER CASE BEGAN TO HAVE PROBLEMS, SO THE VEHICLE WAS PLACED IN THE SHOP BEFORE THE THIRTY DAYS TAGS COULD EXPIRE AND BOTH PARTS WERE REBUILT BY AN OUTSIDE COMPANY WHICH WAS ADDED TO THE ORIGINAL PRICE TAG OF THE VEHICLE. THEN A YEAR LATER THE VEHICLE WAS PLACED IN THE SHOP FOR THE TURBO'S HAD GONE OUT ON THE VEHICLE ON APRIL 11, 2015 UNTIL CURRENT DATE. THEY ARE NOW SAYING THE VEHICLE HAS A BLOWN HEAD GASKET AND IT IS STILL IN THE SHOP.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
DRIVING THE XC90 AND SUDDENLY THERE IS A HUGE THUMP AND CLICKING FROM THE DASHBOARD. ALL THE DIALS AROUND THE SPEDOMETER STOP WORKING.. IF WE KEEP DRIVING THERE ARE MORE THUMPS AND WE QUICKLY LOSE ENGINE POWER - IT IS EXTREMELY SCARY WHEN IT HAPPENS.. ALL THE LIGHTS COME ON (INSIDE THE CAR), DASHBOARD GOES DEAD ETC ETC. IT IS EXTREMELY DANGEROUS .. IT HAPPENED TO USE A NUMBER OF TIMES WITH 3 CHILDREN IN THE CAR. IT HAS OCCURRED WHEN WE WERE DRIVING ON THE HIGHWAY, 2-3 TIMES, IT HAS OCCURRED ON SHORT TRIPS - IT HAPPENS AT SEEMINGLY RANDOM TIMES, USUALLY AFTER DRIVING FOR OVER 30 MINUTES, BUT THEN YESTERDAY IT HAPPENED ON A TRIP JUST DOWN TO THE PARK, NOT 5 MINUTES DOWN THE ROAD.. ON THIS OCCASION THE CAR HAD BEEN SITTING IN THE SUN FOR A WHILE (MAYBE HEAT RELATED?). IT HAS HAPPENED IN HOT WEATHER, COLD WEATHER .. WE ARE IN CONSTANT FEAR WHEN DRIVING THE CAR. I HAVE CONTACTED VOLVO AUSTRALIA ABOUT THE ISSUE BUT THEY SAID THEY HAVE NO RESPONSIBILITY, THAT THERE IS NO RECALL FOR THE PROBLEM AND DIDN'T WANT TO HELP AT ALL!! I SEE A LOT OF PEOPLE HAVE THIS SAME PROBLEM, IS VOLVO NOT GOING TO FIX IT UNTIL SOMEONE IS KILLED??? WHAT WILL IT TAKE!?!?!?! IT IS A JOKE ! WE BOUGHT A VOLVO TO HAVE SOMETHING SAFER THAN NORMAL BUT ITS MORE DANGEROUS! I CANNOT EVEN SELL THE CAR BECAUSE I DON'T KNOW WHAT'S WRONG WITH IT AND I DON'T WANT ANOTHER FAMILY / PERSON TO BE INJURED .. NO RESALE VALUE, NO SAFETY! COME ON VOLVO, THIS IS CRAZY!
WHEN THIS VEHICLE WAS PURCHASED IT STARTED WITHIN 4 DAYS TO HAVE PROBLEMS WITH THE TRANSMISSION, AFTER THE TRANSMISSION THE TRANSFER CASE BEGAN TO HAVE PROBLEMS, SO THE VEHICLE WAS PLACED IN THE SHOP BEFORE THE THIRTY DAYS TAGS COULD EXPIRE AND BOTH PARTS WERE REBUILT BY AN OUTSIDE COMPANY WHICH WAS ADDED TO THE ORIGINAL PRICE TAG OF THE VEHICLE. THEN A YEAR LATER THE VEHICLE WAS PLACED IN THE SHOP FOR THE TURBO'S HAD GONE OUT ON THE VEHICLE ON APRIL 11, 2015 UNTIL CURRENT DATE. THEY ARE NOW SAYING THE VEHICLE HAS A BLOWN HEAD GASKET AND IT IS STILL IN THE SHOP.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
LEAVING A PARKING LOT AND HEARD LOUD SOUND CAR WOULDN'T MOVE. VOLVO SAYS THE FOLLOWING IS BROKEN: LOWER CONTROL ARM, CV AXLE, ROTOR AND DAMAGED RIM. WE HAD BEEN PARKED AND WERE ATTEMPTING TO LEAVING PARKING LOT(.BARELY MOVING) COULD HAVE BEEN KILLED IF THIS HAPPENED AT HIGHER SPEED. WE HAVE CONSTANTLY SPENT MONEY ON THIS VEHICLE AND I FEEL IT IS UNSAFE AND THAT WHEN THE RECALLS WERE MADE THERE COULD HAVE ALREADY BEEN A FRACTURE. THIS CAR IS ONLY DRIVEN TO WORK AND HOME ON A REGULAR BASIS. NO ROUGH ROADS. WE HAVE NOT CAUSED ANY DAMAGE. THIS WEBSITE DOES NOT ALLOW PROPER SELECTION UNDER VOLVO AND MAKE TO ALLOW SELECTION OF THE SUSPENSION/CONTROL ARM / ROTORS / AXLE / TIRE RIMS / BALL JOINT, ALL OF WHICH WERE DAMAGED IN THIS 4 MPH ACCIDENT. HAD THIS HAPPENED AT 65 MPH I HAVE NO DOUBT ME AND MY FAMILY WOULD NOT HAVE SURVIVED. *TR
MY 2003 VOLVO XC90 HAS BEEN TO THE DEALER SEVERAL TIMES INCLUDING OVER 3 TIMES FOR SAME PROBLEM WHEN I PURCHASED THE VEHICLE IN 2006. ALL RECALLS HAVE BEEN FIXED, FRONT AXLE, WIPERS ETC. I HAVE PURCHASED 4 SETS OF TIRES, TIRES BOSTON VOLVO INSTALLED AND MY 17 YEAR OLD SON RECEIVED A COMPLETE BLOW OUT BECAUSE WRONG SIZE TIRES. I CONTINUE TAKING TO SAME DEALER AND SINCE OWNING THE CAR HAVE HAD THE SAME NOISES IN FRONT OF CAR. BOSTON VOLVO HAS STATED IN OCTOBER AND SINCE OWNING THE VEHICLE CAN FIND NOTHING WRONG, APRIL DIAGNOSED WITH NEED NEW DRIVE SHAFT AFTER HAVING CAR FOR 2 DAYS BUT COULD NOT REALLY FINE ANYTHING BUT DRIVE SHAFT. A STRONG FUEL SMELL STATED FUEL PUMP DOES NOT NEED TO BE CORRECTED. I NEED NEW MUFFLER AND TAKING TO MY OWN MECHANIC THE REAL ISSUE IS TRANSMISSION SERVICE URGENT AND NEED NEW TRANSMISSION. VOLVO DID NOT DIAGNOSE THIS PROBLEM AND MY SON IS DRIVING THE CAR! MY SON IS DRIVING A LEMON THAT IS A DANGER TO HIMSELF. TAKING TO VOLVO DOES NOTHING, THEY CANNOT EVEN DIAGNOSE AND GIVE WRONG INFO GIVEN TO ME. I AM CURRENTLY UP TO OVER $8,000 IN DAMAGES AND STILL OWE ON THIS LEMON. I NEED NEW TRANSMISSION, MUFFLER, STILL CAR VIBRATES AND FRONT END NOISES FROM WHINING, THUMPING ETC. *TR
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
LEAVING A PARKING LOT AND HEARD LOUD SOUND CAR WOULDN'T MOVE. VOLVO SAYS THE FOLLOWING IS BROKEN: LOWER CONTROL ARM, CV AXLE, ROTOR AND DAMAGED RIM. WE HAD BEEN PARKED AND WERE ATTEMPTING TO LEAVING PARKING LOT(.BARELY MOVING) COULD HAVE BEEN KILLED IF THIS HAPPENED AT HIGHER SPEED. WE HAVE CONSTANTLY SPENT MONEY ON THIS VEHICLE AND I FEEL IT IS UNSAFE AND THAT WHEN THE RECALLS WERE MADE THERE COULD HAVE ALREADY BEEN A FRACTURE. THIS CAR IS ONLY DRIVEN TO WORK AND HOME ON A REGULAR BASIS. NO ROUGH ROADS. WE HAVE NOT CAUSED ANY DAMAGE. THIS WEBSITE DOES NOT ALLOW PROPER SELECTION UNDER VOLVO AND MAKE TO ALLOW SELECTION OF THE SUSPENSION/CONTROL ARM / ROTORS / AXLE / TIRE RIMS / BALL JOINT, ALL OF WHICH WERE DAMAGED IN THIS 4 MPH ACCIDENT. HAD THIS HAPPENED AT 65 MPH I HAVE NO DOUBT ME AND MY FAMILY WOULD NOT HAVE SURVIVED. *TR
MY 2003 VOLVO XC90 HAS BEEN TO THE DEALER SEVERAL TIMES INCLUDING OVER 3 TIMES FOR SAME PROBLEM WHEN I PURCHASED THE VEHICLE IN 2006. ALL RECALLS HAVE BEEN FIXED, FRONT AXLE, WIPERS ETC. I HAVE PURCHASED 4 SETS OF TIRES, TIRES BOSTON VOLVO INSTALLED AND MY 17 YEAR OLD SON RECEIVED A COMPLETE BLOW OUT BECAUSE WRONG SIZE TIRES. I CONTINUE TAKING TO SAME DEALER AND SINCE OWNING THE CAR HAVE HAD THE SAME NOISES IN FRONT OF CAR. BOSTON VOLVO HAS STATED IN OCTOBER AND SINCE OWNING THE VEHICLE CAN FIND NOTHING WRONG, APRIL DIAGNOSED WITH NEED NEW DRIVE SHAFT AFTER HAVING CAR FOR 2 DAYS BUT COULD NOT REALLY FINE ANYTHING BUT DRIVE SHAFT. A STRONG FUEL SMELL STATED FUEL PUMP DOES NOT NEED TO BE CORRECTED. I NEED NEW MUFFLER AND TAKING TO MY OWN MECHANIC THE REAL ISSUE IS TRANSMISSION SERVICE URGENT AND NEED NEW TRANSMISSION. VOLVO DID NOT DIAGNOSE THIS PROBLEM AND MY SON IS DRIVING THE CAR! MY SON IS DRIVING A LEMON THAT IS A DANGER TO HIMSELF. TAKING TO VOLVO DOES NOTHING, THEY CANNOT EVEN DIAGNOSE AND GIVE WRONG INFO GIVEN TO ME. I AM CURRENTLY UP TO OVER $8,000 IN DAMAGES AND STILL OWE ON THIS LEMON. I NEED NEW TRANSMISSION, MUFFLER, STILL CAR VIBRATES AND FRONT END NOISES FROM WHINING, THUMPING ETC. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
VEHICLE DRAINS WATER ON TO FRONT PASSENGER FLOOR, AND OCASSIONAL DRIVER SIDE AFTER IT RAINS. IT IS A KNOW PROBLEM THAT A CLASS ACTION SUIT WAS WON IN NEW JERSEY, INCLUDING 5 OTHER STATES. THE WATER IS FROM CLOGGED DRAIN TUBES IN SUNROOF AND SOMETIMES SHRINKIAGE OF DRAIN TUBE THAT DISLODGES. VEHICLE NOW HAS A MUSTY SMELL FROM THE FREQUENT WATER IN THE VEHICLE. NOT SURE IF HIGH MOISTURE INSIDE HAS CAUSED MY CD PLAYER TO MALFUNCTION. ALSO HAVE A SHORT IN ELECTRICAL SYSTEM THAT CAUSE ME TO REPLACE 3 BATTERIES IN THE VEHICLE. ALSO THE SUNROOF MOTOR SHORTED OUT MAKING IT DIFFICULT TO REPLACE THE DRAINAGE TUBES THAT WOULD HELP CORRECT THE WATER ISSUES. HOPE SOMEONE CAN HELP.
I WAS NOT AWARE OF THE DESIGN DEFECT IN SUN ROOF & THE WATER DAMAGES THAT RESULT IN ELECTRICAL ISSUES. I HAD ALWAYS PARKED MY VEHICLE IN COVERED PARKING UNTIL MOVING THIS YEAR IN JANUARY. I HAD TAKEN MY CAR IN TO HAVE A TUNE UP IN NOV 2012 AT WHICH TIME I WAS GIVEN AN ESTIMATE OF REPAIRS NEEDED IN MY CAR. MY CAR REMAINED PARKED FOR MOST OF 2013 DUE TO HAVING MOVED I WASN'T ABLE TO AFFORD REPAIRS. THE REPAIRS WHERE INNER&OUTER TIE RODS,BALL JOINTS, MOUNTS, ARM BUSHINGS, ROTORS & BREAK PADS. THE ABOVE AFOREMENTIONED WHERE MADE. FOLLOWING REPAIRS I WASHED MY CAR AND DROVE OUT OF TOWN 4TH JULY WEEKEND FROM LOS ANGELES TO JAMESTOWN CALIFORNIA. ONCE I ARRIVED MY CAR REMAINED PARKED UNTIL RETURNING HOME JULY 7TH. SHORTLY AFTER STARTING MY CAR THE DASH GAUGES STARTED TO FLASH ON/OFF AND EVENTUALLY WENT OUT. AT THE TIME I HAD MY PORTABLE GPS, A/C WAS WORKING & I HAD USE OF WINDOWS (ROLLING UP & DOWN). I KNEW I HAD A FULL TANK OF GAS CAUSE I HAD FUELED UP PRIOR TO ARRIVING AT DESTINATION. BEING I WAS IN THE MIDDLE OF KNOW WHERE WITHOUT CELL PHONE SERVICE I DROVE AS FAR AS I COULD BEFORE I THOUGHT I MAY NEED GAS. WHEN I STOPPED TO GET FUEL I WAS NOT ABLE TO OPEN THE DOOR TO REFUEL WITH GAS. I BROKE THE CLIPS ON THE DOOR ALLOWING ME TO ACCESS AND FUEL TANK AND REFILL WITH GAS. IT WAS SUNDAY AFTER A MAJOR HOLIDAY AND THERE WAS A LOT OF TRAFFIC, THE ONLY VOLVO DEALERSHIP I PASSED WAS CLOSED AND I JUST WANTED TO GET HOME. SO I CONTINUED TO DRIVE AND WAS JUST GETTING ONTO THE GRAPEVINE AND TRAFFIC REALLY BACKED UP. THERE WAS A FIRE THAT HAD BEEN BURNING ON THE MOUNTAIN TO THE RIGHT AND HELICOPTERS WHERE DUMPING WATER ON THIS ONGOING FIRE. AROUND THIS TIME I NOTICED THE A/C HAD QUIT WORKING AND WAS BLOWING HOT AIR. I TRIED TO ROLL MY WINDOWS DOWN AND THEY WHERE INOPERABLE. TRAFFIC WAS AT A CRAWL AND THERE WAS NO PLACE TO PULL OVER. WORST NIGHTMARE EVER. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
DURING THE PAST 2 WEEKS THE LOS ANGELES AREA HAS HAD A LOT OF RAIN. AFTER THE FIRST FEW DAYS OF RAIN, MY WIFE AND DISCOVERED THAT BOTH OF THE REAR PASSENGER DOORS WILL NOT OPEN FROM THE OUTSIDE, EVEN THOUGH THE LOCK PULL KNOBS ON ALL 4 DOORS POP UP WHEN YOU CLICK "UNLOCK" ON THE REMOTE.*AK
THE CONSUMER PURCHASED NEW TIRES BECAUSE OF EXTREME WEAR AT LOW MILEAGE. THE 2003 VOLVO XC90 HAD NUMEROUS PROBLEMS THAT HAD TO BE CORRECTED ON A REGULAR BASIS. *BF THE LUG NUTS WERE REPLACED TWICE DUE TO RUST WHEN THE VEHICLE WAS DELIVERED, UNABLE TO TURN THE IGNITION, RADIO WAS INOPERATIVE AND THE LEFT DOOR COULD NOT BE OPENED DUE TO THE PROBLEM WITH THE SEAT MOLDING. AFTER 15K PLUS MILES, THE TIRES HAD WORN SMOOTH TO THE CORD. (TIRE-PERRILLI SCORPION) *SC
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
DRIVING THE XC90 AND SUDDENLY THERE IS A HUGE THUMP AND CLICKING FROM THE DASHBOARD. ALL THE DIALS AROUND THE SPEDOMETER STOP WORKING.. IF WE KEEP DRIVING THERE ARE MORE THUMPS AND WE QUICKLY LOSE ENGINE POWER - IT IS EXTREMELY SCARY WHEN IT HAPPENS.. ALL THE LIGHTS COME ON (INSIDE THE CAR), DASHBOARD GOES DEAD ETC ETC. IT IS EXTREMELY DANGEROUS .. IT HAPPENED TO USE A NUMBER OF TIMES WITH 3 CHILDREN IN THE CAR. IT HAS OCCURRED WHEN WE WERE DRIVING ON THE HIGHWAY, 2-3 TIMES, IT HAS OCCURRED ON SHORT TRIPS - IT HAPPENS AT SEEMINGLY RANDOM TIMES, USUALLY AFTER DRIVING FOR OVER 30 MINUTES, BUT THEN YESTERDAY IT HAPPENED ON A TRIP JUST DOWN TO THE PARK, NOT 5 MINUTES DOWN THE ROAD.. ON THIS OCCASION THE CAR HAD BEEN SITTING IN THE SUN FOR A WHILE (MAYBE HEAT RELATED?). IT HAS HAPPENED IN HOT WEATHER, COLD WEATHER .. WE ARE IN CONSTANT FEAR WHEN DRIVING THE CAR. I HAVE CONTACTED VOLVO AUSTRALIA ABOUT THE ISSUE BUT THEY SAID THEY HAVE NO RESPONSIBILITY, THAT THERE IS NO RECALL FOR THE PROBLEM AND DIDN'T WANT TO HELP AT ALL!! I SEE A LOT OF PEOPLE HAVE THIS SAME PROBLEM, IS VOLVO NOT GOING TO FIX IT UNTIL SOMEONE IS KILLED??? WHAT WILL IT TAKE!?!?!?! IT IS A JOKE ! WE BOUGHT A VOLVO TO HAVE SOMETHING SAFER THAN NORMAL BUT ITS MORE DANGEROUS! I CANNOT EVEN SELL THE CAR BECAUSE I DON'T KNOW WHAT'S WRONG WITH IT AND I DON'T WANT ANOTHER FAMILY / PERSON TO BE INJURED .. NO RESALE VALUE, NO SAFETY! COME ON VOLVO, THIS IS CRAZY!
I WAS NOT AWARE OF THE DESIGN DEFECT IN SUN ROOF & THE WATER DAMAGES THAT RESULT IN ELECTRICAL ISSUES. I HAD ALWAYS PARKED MY VEHICLE IN COVERED PARKING UNTIL MOVING THIS YEAR IN JANUARY. I HAD TAKEN MY CAR IN TO HAVE A TUNE UP IN NOV 2012 AT WHICH TIME I WAS GIVEN AN ESTIMATE OF REPAIRS NEEDED IN MY CAR. MY CAR REMAINED PARKED FOR MOST OF 2013 DUE TO HAVING MOVED I WASN'T ABLE TO AFFORD REPAIRS. THE REPAIRS WHERE INNER&OUTER TIE RODS,BALL JOINTS, MOUNTS, ARM BUSHINGS, ROTORS & BREAK PADS. THE ABOVE AFOREMENTIONED WHERE MADE. FOLLOWING REPAIRS I WASHED MY CAR AND DROVE OUT OF TOWN 4TH JULY WEEKEND FROM LOS ANGELES TO JAMESTOWN CALIFORNIA. ONCE I ARRIVED MY CAR REMAINED PARKED UNTIL RETURNING HOME JULY 7TH. SHORTLY AFTER STARTING MY CAR THE DASH GAUGES STARTED TO FLASH ON/OFF AND EVENTUALLY WENT OUT. AT THE TIME I HAD MY PORTABLE GPS, A/C WAS WORKING & I HAD USE OF WINDOWS (ROLLING UP & DOWN). I KNEW I HAD A FULL TANK OF GAS CAUSE I HAD FUELED UP PRIOR TO ARRIVING AT DESTINATION. BEING I WAS IN THE MIDDLE OF KNOW WHERE WITHOUT CELL PHONE SERVICE I DROVE AS FAR AS I COULD BEFORE I THOUGHT I MAY NEED GAS. WHEN I STOPPED TO GET FUEL I WAS NOT ABLE TO OPEN THE DOOR TO REFUEL WITH GAS. I BROKE THE CLIPS ON THE DOOR ALLOWING ME TO ACCESS AND FUEL TANK AND REFILL WITH GAS. IT WAS SUNDAY AFTER A MAJOR HOLIDAY AND THERE WAS A LOT OF TRAFFIC, THE ONLY VOLVO DEALERSHIP I PASSED WAS CLOSED AND I JUST WANTED TO GET HOME. SO I CONTINUED TO DRIVE AND WAS JUST GETTING ONTO THE GRAPEVINE AND TRAFFIC REALLY BACKED UP. THERE WAS A FIRE THAT HAD BEEN BURNING ON THE MOUNTAIN TO THE RIGHT AND HELICOPTERS WHERE DUMPING WATER ON THIS ONGOING FIRE. AROUND THIS TIME I NOTICED THE A/C HAD QUIT WORKING AND WAS BLOWING HOT AIR. I TRIED TO ROLL MY WINDOWS DOWN AND THEY WHERE INOPERABLE. TRAFFIC WAS AT A CRAWL AND THERE WAS NO PLACE TO PULL OVER. WORST NIGHTMARE EVER. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
LEAVING A PARKING LOT AND HEARD LOUD SOUND CAR WOULDN'T MOVE. VOLVO SAYS THE FOLLOWING IS BROKEN: LOWER CONTROL ARM, CV AXLE, ROTOR AND DAMAGED RIM. WE HAD BEEN PARKED AND WERE ATTEMPTING TO LEAVING PARKING LOT(.BARELY MOVING) COULD HAVE BEEN KILLED IF THIS HAPPENED AT HIGHER SPEED. WE HAVE CONSTANTLY SPENT MONEY ON THIS VEHICLE AND I FEEL IT IS UNSAFE AND THAT WHEN THE RECALLS WERE MADE THERE COULD HAVE ALREADY BEEN A FRACTURE. THIS CAR IS ONLY DRIVEN TO WORK AND HOME ON A REGULAR BASIS. NO ROUGH ROADS. WE HAVE NOT CAUSED ANY DAMAGE. THIS WEBSITE DOES NOT ALLOW PROPER SELECTION UNDER VOLVO AND MAKE TO ALLOW SELECTION OF THE SUSPENSION/CONTROL ARM / ROTORS / AXLE / TIRE RIMS / BALL JOINT, ALL OF WHICH WERE DAMAGED IN THIS 4 MPH ACCIDENT. HAD THIS HAPPENED AT 65 MPH I HAVE NO DOUBT ME AND MY FAMILY WOULD NOT HAVE SURVIVED. *TR
MY 2003 VOLVO XC90 HAS BEEN TO THE DEALER SEVERAL TIMES INCLUDING OVER 3 TIMES FOR SAME PROBLEM WHEN I PURCHASED THE VEHICLE IN 2006. ALL RECALLS HAVE BEEN FIXED, FRONT AXLE, WIPERS ETC. I HAVE PURCHASED 4 SETS OF TIRES, TIRES BOSTON VOLVO INSTALLED AND MY 17 YEAR OLD SON RECEIVED A COMPLETE BLOW OUT BECAUSE WRONG SIZE TIRES. I CONTINUE TAKING TO SAME DEALER AND SINCE OWNING THE CAR HAVE HAD THE SAME NOISES IN FRONT OF CAR. BOSTON VOLVO HAS STATED IN OCTOBER AND SINCE OWNING THE VEHICLE CAN FIND NOTHING WRONG, APRIL DIAGNOSED WITH NEED NEW DRIVE SHAFT AFTER HAVING CAR FOR 2 DAYS BUT COULD NOT REALLY FINE ANYTHING BUT DRIVE SHAFT. A STRONG FUEL SMELL STATED FUEL PUMP DOES NOT NEED TO BE CORRECTED. I NEED NEW MUFFLER AND TAKING TO MY OWN MECHANIC THE REAL ISSUE IS TRANSMISSION SERVICE URGENT AND NEED NEW TRANSMISSION. VOLVO DID NOT DIAGNOSE THIS PROBLEM AND MY SON IS DRIVING THE CAR! MY SON IS DRIVING A LEMON THAT IS A DANGER TO HIMSELF. TAKING TO VOLVO DOES NOTHING, THEY CANNOT EVEN DIAGNOSE AND GIVE WRONG INFO GIVEN TO ME. I AM CURRENTLY UP TO OVER $8,000 IN DAMAGES AND STILL OWE ON THIS LEMON. I NEED NEW TRANSMISSION, MUFFLER, STILL CAR VIBRATES AND FRONT END NOISES FROM WHINING, THUMPING ETC. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
INSTRUMENT CLUSTER GOES BLACK IF TURN CAR OFF COMES BACK ON. MESSAGE CENTER SAY SRS AIR BAG FAILURE. *TR
THE SRS LIGHT CAME ON, WHICH APPEARS TO BE A COMMON PROBLEM WITH MY MODEL. THE DEALER SAID THEY NEED TO REPLACE THE ENTIRE SRS CONSOLE FOR $1000. THEY CANNOT GUARANTEE IT, BUT IT'S POSSIBLE MY AIRBAGS WILL NOT DEPLOY IF THEY DO NOT REPLACE THIS. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2003 VOLVO XC90. THE CONTACT STATED THAT THE VEHICLE WOULD JERK ABNORMALLY AND WITHOUT WARNING. IN ADDITION, THE SHIFT GEAR LEVER WAS DEFECTIVE AND BOTH THE POWER STEERING FLUID AND TRANSMISSION FLUIDS WERE LEAKING. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THE VEHICLE AGE HAD EXCEEDED THE TIME FRAME IN WHICH THEY WERE WILLING TO OFFER ANY ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 65,000.
MY 2003 VOLVO XC90 HAS BEEN TO THE DEALER SEVERAL TIMES INCLUDING OVER 3 TIMES FOR SAME PROBLEM WHEN I PURCHASED THE VEHICLE IN 2006. ALL RECALLS HAVE BEEN FIXED, FRONT AXLE, WIPERS ETC. I HAVE PURCHASED 4 SETS OF TIRES, TIRES BOSTON VOLVO INSTALLED AND MY 17 YEAR OLD SON RECEIVED A COMPLETE BLOW OUT BECAUSE WRONG SIZE TIRES. I CONTINUE TAKING TO SAME DEALER AND SINCE OWNING THE CAR HAVE HAD THE SAME NOISES IN FRONT OF CAR. BOSTON VOLVO HAS STATED IN OCTOBER AND SINCE OWNING THE VEHICLE CAN FIND NOTHING WRONG, APRIL DIAGNOSED WITH NEED NEW DRIVE SHAFT AFTER HAVING CAR FOR 2 DAYS BUT COULD NOT REALLY FINE ANYTHING BUT DRIVE SHAFT. A STRONG FUEL SMELL STATED FUEL PUMP DOES NOT NEED TO BE CORRECTED. I NEED NEW MUFFLER AND TAKING TO MY OWN MECHANIC THE REAL ISSUE IS TRANSMISSION SERVICE URGENT AND NEED NEW TRANSMISSION. VOLVO DID NOT DIAGNOSE THIS PROBLEM AND MY SON IS DRIVING THE CAR! MY SON IS DRIVING A LEMON THAT IS A DANGER TO HIMSELF. TAKING TO VOLVO DOES NOTHING, THEY CANNOT EVEN DIAGNOSE AND GIVE WRONG INFO GIVEN TO ME. I AM CURRENTLY UP TO OVER $8,000 IN DAMAGES AND STILL OWE ON THIS LEMON. I NEED NEW TRANSMISSION, MUFFLER, STILL CAR VIBRATES AND FRONT END NOISES FROM WHINING, THUMPING ETC. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
MY 2003 VOLVO XC90 HAS BEEN TO THE DEALER SEVERAL TIMES INCLUDING OVER 3 TIMES FOR SAME PROBLEM WHEN I PURCHASED THE VEHICLE IN 2006. ALL RECALLS HAVE BEEN FIXED, FRONT AXLE, WIPERS ETC. I HAVE PURCHASED 4 SETS OF TIRES, TIRES BOSTON VOLVO INSTALLED AND MY 17 YEAR OLD SON RECEIVED A COMPLETE BLOW OUT BECAUSE WRONG SIZE TIRES. I CONTINUE TAKING TO SAME DEALER AND SINCE OWNING THE CAR HAVE HAD THE SAME NOISES IN FRONT OF CAR. BOSTON VOLVO HAS STATED IN OCTOBER AND SINCE OWNING THE VEHICLE CAN FIND NOTHING WRONG, APRIL DIAGNOSED WITH NEED NEW DRIVE SHAFT AFTER HAVING CAR FOR 2 DAYS BUT COULD NOT REALLY FINE ANYTHING BUT DRIVE SHAFT. A STRONG FUEL SMELL STATED FUEL PUMP DOES NOT NEED TO BE CORRECTED. I NEED NEW MUFFLER AND TAKING TO MY OWN MECHANIC THE REAL ISSUE IS TRANSMISSION SERVICE URGENT AND NEED NEW TRANSMISSION. VOLVO DID NOT DIAGNOSE THIS PROBLEM AND MY SON IS DRIVING THE CAR! MY SON IS DRIVING A LEMON THAT IS A DANGER TO HIMSELF. TAKING TO VOLVO DOES NOTHING, THEY CANNOT EVEN DIAGNOSE AND GIVE WRONG INFO GIVEN TO ME. I AM CURRENTLY UP TO OVER $8,000 IN DAMAGES AND STILL OWE ON THIS LEMON. I NEED NEW TRANSMISSION, MUFFLER, STILL CAR VIBRATES AND FRONT END NOISES FROM WHINING, THUMPING ETC. *TR
I HAVE HAD THIS VEHICLE FROM 64,000 MILES TO 75,000 MILES AND HAVE REPLACED THE FOLLOWING - REAR WHEEL BEARINGS, LOW BEAM HEADLIGHTS 4 TIMES, AND NOW THE ANGLE GEAR HAS GONE AT 75,000 MILES - NOT A VERY RELIABLE USED CAR. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
OPERATING VEHICLE SINCE OCT '08, SINCE THAT TIME THERE HAS BEEN A NOISE EMANATING FROM FRONT PASS-SIDE WHEEL AREA. PURCHASING DEALER(HALL CHEVY, CHESAPEAKE, VA) PERFORMED WHEEL-ALIGNMENT TO "FIX" THE NOISE WHICH DID NOT REMEDY. VOLVO DEALER IN ARVADA, CO DIAGNOSED IT AS FAILED, OR FAILING WHEEL HUB, TO BE REPLACED AT COST OF $500. THIS VEHICLE ALSO HAD TRANS FAILURE AT APPX 76K MILES, AND THROTTLE CONTROL MODULE FAILURE IN OCT '09. I BELIEVE THERE ARE MANY CONCERNS ABOUT OPERATING AND HAVING CONFIDENCE IN ITS ABILITY TO OPERATE "SAFELY AND RELIABLY" THE VEHICLE HAS BEEN IN THE SHOP NEARLY AS MUCH AS ON-THE-ROAD SINCE IT'S I PURCHASED IT IN OCT '08. *TR
I HAVE HAD THIS VEHICLE FROM 64,000 MILES TO 75,000 MILES AND HAVE REPLACED THE FOLLOWING - REAR WHEEL BEARINGS, LOW BEAM HEADLIGHTS 4 TIMES, AND NOW THE ANGLE GEAR HAS GONE AT 75,000 MILES - NOT A VERY RELIABLE USED CAR. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
I WAS NOT AWARE OF THE DESIGN DEFECT IN SUN ROOF & THE WATER DAMAGES THAT RESULT IN ELECTRICAL ISSUES. I HAD ALWAYS PARKED MY VEHICLE IN COVERED PARKING UNTIL MOVING THIS YEAR IN JANUARY. I HAD TAKEN MY CAR IN TO HAVE A TUNE UP IN NOV 2012 AT WHICH TIME I WAS GIVEN AN ESTIMATE OF REPAIRS NEEDED IN MY CAR. MY CAR REMAINED PARKED FOR MOST OF 2013 DUE TO HAVING MOVED I WASN'T ABLE TO AFFORD REPAIRS. THE REPAIRS WHERE INNER&OUTER TIE RODS,BALL JOINTS, MOUNTS, ARM BUSHINGS, ROTORS & BREAK PADS. THE ABOVE AFOREMENTIONED WHERE MADE. FOLLOWING REPAIRS I WASHED MY CAR AND DROVE OUT OF TOWN 4TH JULY WEEKEND FROM LOS ANGELES TO JAMESTOWN CALIFORNIA. ONCE I ARRIVED MY CAR REMAINED PARKED UNTIL RETURNING HOME JULY 7TH. SHORTLY AFTER STARTING MY CAR THE DASH GAUGES STARTED TO FLASH ON/OFF AND EVENTUALLY WENT OUT. AT THE TIME I HAD MY PORTABLE GPS, A/C WAS WORKING & I HAD USE OF WINDOWS (ROLLING UP & DOWN). I KNEW I HAD A FULL TANK OF GAS CAUSE I HAD FUELED UP PRIOR TO ARRIVING AT DESTINATION. BEING I WAS IN THE MIDDLE OF KNOW WHERE WITHOUT CELL PHONE SERVICE I DROVE AS FAR AS I COULD BEFORE I THOUGHT I MAY NEED GAS. WHEN I STOPPED TO GET FUEL I WAS NOT ABLE TO OPEN THE DOOR TO REFUEL WITH GAS. I BROKE THE CLIPS ON THE DOOR ALLOWING ME TO ACCESS AND FUEL TANK AND REFILL WITH GAS. IT WAS SUNDAY AFTER A MAJOR HOLIDAY AND THERE WAS A LOT OF TRAFFIC, THE ONLY VOLVO DEALERSHIP I PASSED WAS CLOSED AND I JUST WANTED TO GET HOME. SO I CONTINUED TO DRIVE AND WAS JUST GETTING ONTO THE GRAPEVINE AND TRAFFIC REALLY BACKED UP. THERE WAS A FIRE THAT HAD BEEN BURNING ON THE MOUNTAIN TO THE RIGHT AND HELICOPTERS WHERE DUMPING WATER ON THIS ONGOING FIRE. AROUND THIS TIME I NOTICED THE A/C HAD QUIT WORKING AND WAS BLOWING HOT AIR. I TRIED TO ROLL MY WINDOWS DOWN AND THEY WHERE INOPERABLE. TRAFFIC WAS AT A CRAWL AND THERE WAS NO PLACE TO PULL OVER. WORST NIGHTMARE EVER. *TR
TL*- THE CONTACT OWNS A 2003 VOLVO XC90, WHEN PRESSING THE POWER WINDOW SWITCH THE SWITCH SEEMED BACKWARD. WHEN PRESSING ON THE POWER WINDOW SWITCH TO PUT THE WINDOW UP SHE HAD TO PRESS THE SWITCH DOWN . TO PUT THE WINDOW DOWN SHE HAD TO PUT THE SWITCH UP. SHE INJURED HER ARM DUE TO THE MALFUNCTION OF THE POWER WINDOW SWITCH. THE CURRENT MILEAGE WAS 35,000.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
PROBLEMS WITH VEHICLE'S TRANSMISSION, SEAT BELTS DO NOT LATCH, DRIVER'S SEAT RECLINES BY ITSELF. *MR THE RADIO WENT OUT AND THE ENGINE MADE A GRINDING NOISE *SCC *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .