RoadVitals

2007 Workhorse W18

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Apr 26, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Aug 28, 2008
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2007 Workhorse W18, most frequently naming the steering and electrical categories. 1 safety recall has been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Steering266.7%
  • Electrical133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
08V442000

STEERING:GEAR BOX:SHAFT PITMAN

Aug 28, 2008
5,606 units potentially affected
The defect: WORKHORSE IS RECALLING 5,606 MY 2006-2008 W42 COMMERCIAL CHASSIS AND W18 RECREATIONAL VEHICLE CHASSIS. THE CASTLE NUT THAT RETAINS THE STEERING DRAG LINK TO THE PITMAN ARM MAY HAVE BEEN IMPROPERLY TORQUED DURING ASSEMBLY. THE IMPROPER TORQUE MAY HAVE DAMAGED THE CASTLE NUT AND COMPROMISED THE INTEGRITY OF THE CONNECTION.
The risk: IF THE DRAG LINK WERE TO SEPARATE FROM THE PITMAN ARM, THE DRIVER WOULD NOT HAVE DIRECTIONAL CONTROL OF THE VEHICLE POSSIBLY CAUSING A CRASH.
The remedy: DEALERS WILL REPLACE AND PROPERLY TIGHTEN THE CASTLE NUT THAT RETAINS THE STEERING DRAG LINK TO THE PITMAN ARM. THE RECALL BEGAN ON SEPTEMBER 19, 2008. OWNERS MAY CONTACT WORKHORSE AT 1-877-946-7731 OR AT HTTP://WWW.NAVISTAR.COM.
WORKHORSE CUSTOM CHASSISManufacturer number 20801-CView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Steering
Filed Apr 26, 2016

TL* THE CONTACT OWNS A 2007 WORKHORSE W18. THE CONTACT STATED THAT THE VEHICLE VEERED LEFT AND RIGHT WHILE DRIVING APPROXIMATELY 50 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 08V442000 (STEERING). THE MANUFACTURER INFORMED THE CONTACT THAT THEY HAD NO OBLIGATION TO COMPLETE THE RECALL REPAIR BECAUSE IT WAS EXPIRED. THE FAILURE MILEAGE WAS 8,500.

NHTSA ID
10861505
Incident
Mar 1, 2016
Mileage
8,500 mi
ElectricalSteering
Filed Nov 28, 2008

WHILE VEHICLE IS BEING DRIVEN, ENTIRE DASH CLUSTER ZEROS AND ALARMS GO OFF. ALL INSTRUMENTS THEN COME BACK ON EXCEPT ALARM STAYS ON . CAN ONLY SILENCE ALARM BY UNLATCHING SEAT BELT AND RE-LATCHING IT. THIS IS DANGEROUS ; ACTION MUST BE DONE WHILE VEHICLE IS ROLLING GENERALLY AT SPEED LIMIT. CANNOT HAVE HANDS ON STEERING WHEEL AND DISCONNECT SEAT BELT AND RECONNECT IT. REPORTED PROBLEM TO MANUFACTURER MONTHS AGO THEY SAY THEY ARE WORKING ON IT. ALSO ON SAME VEHICLE, CONSTANT STEERING IS REQUIRED. STEERING IS LOOSE WHILE ROLLING DOWN ROAD. MANUFACTURER RECOMMENDED CERTAIN TIRE PRESSURES AND ALIGNMENT CHECK WHEN VEHICLE IS LOADED. I HAVE DONE THIS AND PROBLEM IS THE SAME. I HAVE CHECKED FORUMS BY OTHER OWNERS AND MANY ARE EXPERIENCING THE SAME PROBLEMS. I THINK A RECALL IS IN ORDER. *TR

NHTSA ID
10250054
Incident
Dec 27, 2007
Mileage
1,600 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

20801-C

STEERING:LINKAGES:ARM:IDLER AND ATTACHMENT; STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM

WORKHORSE CHASSIS: STEERING ARM CASTLE NUT. THE MODELS MAY HAVE HAD A DRAG LINK TO STEERING ARM CASTLE NUT STRIPPED FROM AN OVER TORQUE CONDITION. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Workhorse W18 by model year
YearComplaintsRecallsInvestigationsIssue Index
2008010—
2007Viewing210—
2006120—
2005010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.