2002 Yamaha Road Star Warrior Transmission Problems

LTR FWD FM STEVER YODER (GA) RE PARTS BEING UNAVAILABLE TO REBUILD THE TRANSMISSION OF HIS 2002 YAMAHA ROADSTAR WARRIOR MOTORCYCLE AS REQUIRED IN AUGUST 2003 RECALL.*MR *NM

NHTSA ID

10081442

Incident

Jul 1, 2004

FIVE MONTHS AGO THE CONSUMER RECEIVED A RECALL LETTER REGARDING TRANSMISSION. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. *AK

NHTSA ID

10073875

Incident

May 19, 2004

THE PARTS TO PERFORM RECALL 03V309000 REPAIRS HAS NOT BEEN AVAILABLE TO THE DEALERSHIP FOR 4 MONTHS, AND THE DEALERSHIP DOES NOT KNOW WHEN THE PARTS WILL BE AVAILABLE.*AK

NHTSA ID

10073705

Incident

Jan 15, 2004

I HAVE RECEIVED NO NOTIFICATION OF THE RECALL FOR THE TRANSMISSON PROBLEM WITH THE YAMAHA ROAD STAR WARRIOR. THE RECALL COMMENDS NOT RIDING THE VEHICLE HE ACTION YAMAHA IS TAKING TO RECTIFY THE ISSUE IS VERY UNSATISFACTORY. *AK

NHTSA ID

10068502

Incident

Dec 31, 2003

Mileage

1 mi

CONSUMER RECEIVED A RECALL NOTICE FOR TRANSMISSION FAILURE. NO PARTS WERE AVAILABLE. YAMAHA , US 6555, KATELLA AVENUE, CYPRESS, CA 90630. SERVICE MANAGER VICTOR. *AK THE PARTS WERE STILL NOT AVAILABLE AS OF 4/15/04. (MODEL/WARRIOR) *SC *JB

NHTSA ID

10061724

Incident

Mar 9, 2004

CONSUMER RECEIVED A RECALL LETTER ON JANUARY 10, 2004 REGARDING TRANSMISSION. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. SERVICE MANAGER HAD BEEN VERY COOPERATIVE, MANUFACTURER DOES NOT EVEN HAVE A TELEPHONE NUMBER TO CALL. THE 1-800 HAS BEEN DISCONNECTED FOR LONG TIME AGO.*AK

NHTSA ID

10071731

Incident

Apr 28, 2004

NHTSA CAMPAIGN ID # 03V309000 - DATE ENTERED BELOW IS THE DATE ON THE RECALL LETTER I RECEIVED - WHAT INFORMATION HAVE YOU, THE NHTSA, FOUND OUT FROM YAMAHA REGARDING THE UNEXCUSABLE LENGTH OF TIME YAMAHA IS TAKING IN GETTING THE REPLACEMENT PARTS TO DEALERS FOR THIS RECALL ? AND WHO, AT THE GOVERNMENT LEVEL, IS INVESTIGATING THIS PROBLEM FOR US (THE OWNERS OF THE BIKES AFFECTED BY THIS RECALL) ?

NHTSA ID

10067955

Incident

Jan 9, 2004

ON JANUARY 8, 2004 CONSUMER RECEIVED A RECALL LETTER REGARDING TRANSMISSION FAILURE. DEALERSHIP STILL DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. *AK

NHTSA ID

10068588

Incident

Apr 21, 2004

PARTS NOT AVAILABLE TO PERFORM TRANSMISSION RECALL. *PH THE CONSUMER WAS TOLD THE WAIT WAS TWO TO THREE MONTHS. *SC RECALL 03V309000. *JB

NHTSA ID

10071434

THREE MONTHS AGO CONSUMER RECEIVED A RECALL LETTER REGARDING TRANSMISSION. DEALERSHIP STILL DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. MANUFACTURER DISCONNECTED THE 1-800 PHONE NUMBER, AND THERE WAS NO WAY TO CONTACT WITH THEM. *AK

NHTSA ID

10067492

Incident

Apr 20, 2004

Mileage

9,500 mi

NHTSA RECALL 03V309000 CONCERNING TRANSMISSION FAILURE. THE CONSUMER CONTACTED THE DEALER, AND WAS TOLD THAT THE PARTS WERE NOT AVAILABLE. *AK THE VEHICLE WAS UNABLE TO BE USED FOR 4 MONTHS. *SC *JB

NHTSA ID

10063366

YAMAHA DEALERSHIPS HAD YET TO RECEIVED THE PARTS TO PERFORM TRANSMISSION RECALL FOR DEFECTIVE TRANSMISSION PARTS. *PH

NHTSA ID

10067462

YAMAHA DEALERSHIPS DIDN'T HAVE THE PARTS AVAILABLE TO PERFORM RECALL. *PH (RECALL #03V309000) *JB

NHTSA ID

10067095

YAMAHA DEALERSHIP'S DIDN'T KNOW WHEN THE RECALL PARTS WOULD BE AVAILABLE TO COMPLETE RECALL REPAIRS ON 2002 YAMAHA ROADSTAR WARRIOR. *PH *MR

NHTSA ID

10066933

THE PARTS TO PERFORM REAR RECALL 03V309000 REPAIRS HAS NOT BEEN AVAILBLE TO THE DEALERSHIP FOR 2 MONTHS. *AK

NHTSA ID

10066739

Incident

Feb 6, 2004

I'VE TRIED TO TURN MY MOTORCYCLE IN FOR THE RECALL (FIX) SINCE 2/4/04, BUT I'M TOLD THAT NO RECALL KITS HAVE BEEN SHIPPED OUT TO FIX THE BIKES YET AND IT'S OK TO RIDE THE BIKES. I WOULD LIKE TO BE INFORM ON WHAT'S GOING ON. IS IT SAFE TO RIDE OR NOT ,IF NOT THEN SHOULDN'T YAMAHA PICK UP THE PACE IN DOING THE FIX ? I'M PAYING FOR A MOTORCYCLE THAT I CAN'T RIDE. *NM

NHTSA ID

10065583

Incident

Feb 4, 2004

THE PARTS TO FIX THE RECALL WERE NOT SUPPLIED TO THE MECHANIC SO I HAVE NOT HAD THE USE OF MY MOTORCYCLE FOR 28+ DAYS. YAMAHA MOTOR CORPORATION, U.S.A., HAS DETERMINED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN 2002 AND 2003 XV17PCP, PCPC, PCR, AND PCRC (ROAD STAR WARRIOR) MOTORCYCLES. IN AFFECTED MOTORCYCLES, CERTAIN TRANSMISSION COMPONENTS MAY NOT MEET YAMAHA QUALITY-CONTROL STANDARDS, WHICH COULD ALLOW ABNORMAL WEAR THAT EVENTUALLY RESULTS IN A BROKEN RETAINING CIRCLIP. IF THE CIRCLIP BREAKS, THE TRANSMISSION COULD LOCK UP, WHICH WOULD ALSO CAUSE THE REAR WHEEL TO LOCK UP. THIS COULD RESULT IN LOSS OF CONTROL AND A VEHICLE CRASH WITH INJURY OR DEATH.*AK

NHTSA ID

10064096

Incident

Mar 4, 2004

FAILURE TO REMEDY SITUATION IN A TIMELY MANNER AND NOT WARRANTING WORK OF THIS MAGNITUDE (INTERNAL TRANSMISSION WORK ON RECALL #03V309000) FOR A SUFFICIENT PERIOD OF TIME FOLLOWING RECALL PROCEDURE. ALSO, I WANT TO RIDE MY MOTORCYCLE! *JB

NHTSA ID

10063798

Incident

Mar 24, 2004

NHTSA RECALL 03V309000 CONCERNING TRANSMISSION FAILURE. CONSUMER CONTACTED THE DEALER, AND WAS TOLD THAT THE PARTS WERE NOT AVAILABLE.*AK

NHTSA ID

10063505

I RECEIVED A RECALL NOTICE FROM YAMAHA MOTOR CORP. AROUND THE FEB. 1ST. STATING THAT THERE WAS A PROBLEM WITH THE TRANSMISSION IN MY ROAD STAR WARRIOR. THE NOTICE SAID THAT I SHOULD NOT RIDE THE MOTORCYCLE AND SHOULD CONTACT MY DEALER TO GET THE BIKE FIXED. THE DEALER SAID THAT THE PARTS TO REPAIR THE BIKE WERE NOT AVAILABLE YET AND DID NOT KNOW WHEN THEY WOULD BE ABLE TO GET THE PARTS. THLIS HAS BEEN ABOUT A MONTH AND ONE HALF SO FAR AND STILL NO IDEA WHEN THE BIKE CAN BE REPAIRED. MY COMPLAINT IS THAT I DO NOT BELIEVE THAT A CONSUMER SHOULD BE TREATED IN THIS MANNER. I PAID A LOT OF MONEY FOR THIS PRODUCT AND HAVEN'T BEEN ABLE TO USE IT AND YAMAHA DOESN'T SEEM TO CARE. I HAVE CALLED THEM AND THEY SEEM VERY IRRITATED THAT SOMEONE IS CALLING AND QUESTIONING THEM.

NHTSA ID

10062480

Incident

Feb 4, 2004

Mileage

2,752 mi

CONSUMER RECEIVED A RECALL NOTICE FOR REPLACEMENT OF THE TRANSMISSION. HOWEVER, NO PARTS WERE AVAILABLE. YAMAHA, US 6555, KATELLA AVENUE, CYPRESS CA 90630. 714-761-7300. SERVICE MANAGER VICTOR. *AK *JB

NHTSA ID

10059538

Incident

Feb 20, 2004

CONSUMER STATED THAT HE RECEIVED A RECALL LETTER FOR MOTORCYCLE, BUT EVERYWHERE HE CALLED, NO BODY HAD THE PARTS TO REPAIR IT. THE RECALL LETTER STATED NOT TO RIDE THE MOTORCYCLE BECAUSE IT WAS DANGEROUS. HE CALLED THE MANUFACTURER, AND WAS TOLD THAT THE PARTS HAVE NOT YET BEEN MADE. *AK

NHTSA ID

10063222

Incident

Mar 15, 2004

YAMAHA CORP. AND THERE LACK THEREOF TO ISSUE A RECALL AND PROVIDE ADEQUATE PARTS TO SOLVE THE PROBLEM IN A TIMELY MANNER. FIRST ISSUED ON SEPTEMBER 9, 2003 AND PARTS STILL ON BACKORDER AS OF MARCH 14, 2004 IT HAS BEEN OVER SIX MONTHS SINCE ORIGINAL ISSUE OF RECALL AND THE PARTS ARE STILL ON BACKORDER. *AK

NHTSA ID

10062154

Incident

Sep 9, 2003

Mileage

3,735 mi

SAFETY RECALL NOTICE FROM YAMAHA, ROAD STAR WARRIOR MOTORCYCLE. I SENT THE FOLLOWING EMAIL SEVERAL TIME REQUESTING ASSISTANCE IN GETTING THE PARTS TO MY DEALER FOR THE REPAIRS. TO DATE I HAVE NOT RECEIVED A RESPONSE NOR HAS MY DEALER RECEIVED THE REQUIRED PARTS. GENTLEMEN, PLEASE HELP A LOYAL YAMAHA CUSTOMER BY EXPEDITING THE DELIVERY OF PARTS NECESSARY TO SATISFY THE SAFETY RECALL ON MY 2002 YAMAHA ROAD STAR WARRIOR. MY DEALERS NAME AND ADDRESS IS AS FOLLOWS: SUSSEX MOTORSPORTS ADDRESS: 446 HIGHWAY 23 S, SUSSEX, NJ 07461 PHONE: (973) 875-3640 I AM WRITING YOU REGARDING THE RECALL OF ALL 2002 AND 2003 YAMAHA ROADSTAR WARRIOR MOTORCYCLES. I AM VERY UNHAPPY WITH THE WAY YOU ARE HANDLING THE RECALL OF MY 2002 WARRIOR. WHILE I UNDERSTAND THAT RECALLS ARE A SAFETY NECESSITY, AND THE WORK NEEDS TO BE DONE, YAMAHA SHOULD HAVE PLANNED AND ADDRESSED THIS SITUATION MUCH BETTER THAN THEY HAVE. I HAVE BEEN TOLD THAT THE PARTS NECESSARY FOR THE RECALL ARE NOT YET AVAILABLE, AND THAT I SHOULD NOT OPERATE MY VEHICLE UNTIL IT IS REPAIRED. YET, THE COST OF MY OWNERSHIP, E.G., DEPRECIATION, INSURANCE, LOAN PAYMENTS, ETC., CONTINUES ON. I WILL HAVE NO WARRANTY OR ASSURANCE THAT MY MOTORCYCLE WILL OPERATE THE SAME AS BEFORE THE REPAIR WORK. I WOULD FEEL MUCH BETTER ABOUT THE SITUATION YOU HAVE FORCED ME IN IF THE PARTS WERE AVAILABLE, AND THERE WERE SOME GUARANTEE WITH THE ENGINE AFTER IT HAS BEEN REBUILT. NO EXTENDED WARRANTY! HOW IS THAT GOOD BUSINESS? I SINCERELY HOPE YAMAHA RECONSIDERS THEIR POSITION ON THIS RECALL AND MAKE GOOD ON WHAT A COMMON PERSON WOULD CONSIDER GOOD BUSINESS PRACTICES. PLEASE FEEL FREE TO CONTACT ME FOR CLARIFICATION IF REQUIRED. I LOOK FORWARD TO YOUR RESPONSE. SINCERELY, [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] *AK UPDATED 07/26/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

10062102

Incident

Jan 9, 2004

I RECEIVED A RECALL NOTICE FROM YAMAHA REGARDING MY 2002 WARRIOR THE FIRST PART OF FEBRUARY. THE RECALL WAS BASED ON CERTAIN TRANSMISSION COMPONENTS. I PURCHASED MY MOTORCYCLE 10/31/03 AND BECAUSE OF WINTER RIDING CONDITIONS I WAS NOT ABLE TO RIDE AS MUCH AS I LIKE. HOWEVER, MY MOTORCYCLE HAS 350 MILES ON IT. I TOOK MY MOTORCYCLE TO THE COMPANY I PURCHASED FROM, SAN LUIS MOTOR SPORTS, SAN LUIS OPISBO, CA. THIS OCCURED JANUARY 24 AS THE TRANSMISSION WAS MAKING AN ODD NOISE. I HAULED THE MOTORCYCLE IN THE BACK OF A TRUCK 150 MILES ONE WAY, LEFT THE MOTORCYLE AT THE DEALERSHIP. DROVE HOME FOR ANOTHER 150 MILES. DROVE BACK TO THE DEALERSHIP ON JANUARY 31 TO GET THE MOTORCYCLE AS THE DEALERSHIP COULD NOT FIND ANYTHING WRONG. AT THIS POINT I HAVE DRIVEN 300 MILES. ON FEBRUARY 7, 2004 I AGAING HAULED MY BIKE TO SAN LUIS MOTOR SPORTS. THE SERVICE DEPARTMENT DID NOT KNOW HOW LONG IT WOULD TAKE TO REPAIR MY MOTORCYCLE AS THEY DID NOT HAVE ANY PARTS TO REPLACE WITH. THEY TOLD ME THEY WOULD CALL ONCE A WEEK TO GIVE ME AN UPDATE. MEANWHILE, WHEN THE FIRST REPLACEMENT PART ARRIVED THE SERVICE DEPARTMENT PUT THAT PART ON A NEW FLOOR MODEL MOTORCYCLE. I HAVE CALLED THE SERVICE DEPARTMENT SEVERAL TIMES AND WAS TOLD SOMEONE WOULD GET BACK TO ME. I HAVE CALLED THE YAHAMA CORPORATION AND WAS TOLD MY MOTORCYCLE WOULD BE THE FIRST TO BE REPAIRED. IT IS NOW MARCH 14, 2004 I AM PAYING FOR "A DEAD HORSE" PAYING INSURANCE FOR SAID "DEAD HORSE" AND HAVE NOT RECEIVED ANY COMPENSATION FOR THE 600 MILES I HAVE DRIVEN TO GET MY MOTORCYCLE REPAIRED. HOW LONG MUST I WAIT BEFORE GETTING THE QUALITY RESULTS THAT I AM ENTITLED TO? I FEEL I SHOULD BE COMPENSATED FOR MY LACK OF MOTORCYCLE, PAYING FOR SOMETHING I DO NOT HAVE, AND A MOTORCYCLE THAT I TRADED IN. THANK YOU FOR YOUR HELP. WILLIAM WILDEMAN. *AK

NHTSA ID

10062096

Incident

Jan 24, 2004