RoadVitals

2015 Zero Sr

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 29, 2017
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Aug 22, 2016
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2015 Zero Sr, most frequently naming the electrical and exterior lighting categories. 1 safety recall has been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical150.0%
  • Exterior lighting150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
16V610000

ELECTRICAL SYSTEM; EXTERIOR LIGHTING; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

Aug 22, 2016
96 units potentially affected
The defect: Zero Motorcycles Inc. (Zero) is recalling certain model year 2015 SR, S, DS, and FX motorcycles. The affected motorcycles have a DC-DC converter that may have insufficient output power. During high power demand, the anti-lock brake system (ABS) may not function properly.
The risk: If the converter power output is insufficient, during an ABS activated event, the ABS and all vehicle lights would temporarily stop functioning, increasing the risk of a crash.
The remedy: Zero has notified owners, and dealers will inspect the DC-DC converters, replacing ones of a specific type as necessary, free of charge. The recall began on September 16, 2016. Owners may contact Zero customer service at 1-888-841-8085. Zero's number for this recall is SV-ZMC-016-356.
Zero Motorcycles Inc.Manufacturer number SV-ZMC-016-356View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

ElectricalExterior lighting
Filed Jul 29, 2017
Crash reported

I AM A NEW OWNER OF THIS MOTORCYCLE AND IT FALLS OUT THE LIGHT AND AS I NOTICED UNCONTROLLED THE SIGNAL LIGHT, BRAKE BOOSTER, ABS .. . IT IS VERY DANGEROUS TO DRIVE WITH THIS BIKE AND YOU COULD GET A PENALTY IN OUR COUNTRY . THE MOTORCYCLE WAS ONLY USED FOR SHORT DISTANCES. I HAVE THE OPINION THAT NOT EVERY CUSTOMER CAN BE AN EXPERT AND CONSTANTLY CHECK THE NEWLY PURCHASED (6000KM TOTAL MILEAGE) MOTORCYCLE FOR MANUFACTURER ERROR OR EVEN WORSE MAYBE AN ACCIDENT. THE MANUFACTURER REFUSES ANY WARRANTY PROCESSING BY THE REASONS THAT IT HAS NOT BEEN BUILT DURING THIS PERIOD EVEN THOUGH THE SAME FAULT HAS OCCURRED. APPARENTLY THERE IS THE PROBLEM WITH SEVERAL DC / DC CONTROLLERS AND THE INTERNET IS FULL OF VERY DISCUSSE ABOUT THAT. UNFORTUNATELY, I CAN NO LONGER CHECK THAT 2014 (FROM THIS YEAR IS THE REGULATOR) MODELS HAVE THE SAME PROBLEM SINCE THE INFORMATION ABOUT ZERO MOTORCYCLES DISAPPEARED AT YOUR HOMPAGE. I THINK IT IS DEFINITELY NOT THE PROBLEM OF THE CUSTOMER TO PAY THE PRODUCT ERRORS. I HAVE STILL ONE TIME THE ACCUMULATOR HAD ALREADY A CAPACITY FAILURE AND A POWER DROP OF THE ENGINE TO ZERO DURING ONE RIDE !!

NHTSA ID
11011419
Incident
Nov 29, 2016

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

ZMDN 83022

ELECTRICAL SYSTEM

Cypher II Firmware Update Notice

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Zero Sr by model year
YearComplaintsRecallsInvestigationsIssue Index
2024000—
2023000—
2022020—
2021010—
2020000—
2019000—
2018110—
2017000—
2016000—
2015Viewing110—
2014110—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.