2003 Accubuilt Van Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2003 Accubuilt Van, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Brakes150.0%
- Engine150.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
3 DAYS AFTER I PUT THE DOWN PAYMENT ON THE CAR, THE BRAKES WENT TO THE FLOOR. I WAS COVERED BY WARRANTY, SO THEY FIXED THE CAR . I MISSED WORK BECAUSE OF THAT SO I WAS ON PROBATION AT WORK. SO A FEW DAYS LATER I GOT THE CAR BACK. NOW, TWO WEEKS AFTER THAT BECAUSE OF THEIR NEGLIGENCE VEHICLE BACK A REPAIR SHOP. WHAT THEY DID WAS WHEN THEY SERVICED THE CAR BEFORE I BROUGHT IT, THEY CHANGED THE OIL OF THE CAR AND DIDN'T PUT THE DRAIN PLUG BACK IN PROPERLY. SO IT CAME OUT WHICH CAUSED THE CAR TO SHUT DOWN AND THE ENGINE TO BLOW. SO I WAS OUT OF A CAR FOR 4 DAYS. ALREADY ON PROBATION AT WORK, I TOLD THEM THAT THEY NEEDED TO GET ME ANOTHER CAR OR I WAS GOING TO LOOSE MY JOB. THIS GUY NAMED DAVE THAT WORKS AT DRIVETIME TOLD ME WELL JUST FIND ANOTHER JOB. THAT WAS REALLY INCONSIDERATE. I GOT SOMEONE TO GET ME A RENTAL THAT WAS 21. THE CAR THAT IM PAYING ON WAS READY ON AUGUST 4. BUT I DIDN'T FIND OUT UNTIL SATURDAY WHEN ENTERPRISE WAS ABOUT TO CLOSE. DRIVETIME CUT THE RENTAL OFF ON THE 4TH. DRIVETIME DIDN'T CONTACT ME TO INFORM ME THAT MY CAR WAS READY FOR PICK UP AT ALL. SO WHEN THEY CUT OFF THE RENTAL I WAS CHARGED FOR THE 5,6,AND 7. WHICH IS THE AN ESTIMATE OF $180.00. I ASK TONY THAT WORK AT THE 103RD SERVICE CENTER "WHY DIDN'T YOU GUYS CALL ME?" OBVIOUSLY, HE KNEW THAT HE SHOULD HAVE CAUSE HE REALLY TOOK OFFENSE TO IT. AND SAID ITS NOW BETWEEN YOU AND ENTERPRISE. THEY REFUSE TO TAKE ANY FAULT IN NOT CONTACTING AND THROWING A BILL LIKE THAT ON ME. I FEEL THAT THEY DID IT PURPOSELY AND I WANT EVERYBODY OUT TO KNOW NOT TO EVER BUT A CAR FROM DRIVETIME! I FEEL LIKE THEY ARE JUST GETTING OVER ON ME BECAUSE IM A YOUNG BLACK WOMAN WHO DOESN'T KNOW ANY BETTER. BUT THEY ARE WRONG I JUST NEED SOMEONE TO SUPPORT ME AND MY VOICE TO BE HEARD. THAT'S WHY I WROTE YOU GUYS.........SO KEEP IT PUMPING, PUMPING, PUMPING.....PLEASE GET MY VOICE HEARD. 904-374-6512. *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
3 DAYS AFTER I PUT THE DOWN PAYMENT ON THE CAR, THE BRAKES WENT TO THE FLOOR. I WAS COVERED BY WARRANTY, SO THEY FIXED THE CAR . I MISSED WORK BECAUSE OF THAT SO I WAS ON PROBATION AT WORK. SO A FEW DAYS LATER I GOT THE CAR BACK. NOW, TWO WEEKS AFTER THAT BECAUSE OF THEIR NEGLIGENCE VEHICLE BACK A REPAIR SHOP. WHAT THEY DID WAS WHEN THEY SERVICED THE CAR BEFORE I BROUGHT IT, THEY CHANGED THE OIL OF THE CAR AND DIDN'T PUT THE DRAIN PLUG BACK IN PROPERLY. SO IT CAME OUT WHICH CAUSED THE CAR TO SHUT DOWN AND THE ENGINE TO BLOW. SO I WAS OUT OF A CAR FOR 4 DAYS. ALREADY ON PROBATION AT WORK, I TOLD THEM THAT THEY NEEDED TO GET ME ANOTHER CAR OR I WAS GOING TO LOOSE MY JOB. THIS GUY NAMED DAVE THAT WORKS AT DRIVETIME TOLD ME WELL JUST FIND ANOTHER JOB. THAT WAS REALLY INCONSIDERATE. I GOT SOMEONE TO GET ME A RENTAL THAT WAS 21. THE CAR THAT IM PAYING ON WAS READY ON AUGUST 4. BUT I DIDN'T FIND OUT UNTIL SATURDAY WHEN ENTERPRISE WAS ABOUT TO CLOSE. DRIVETIME CUT THE RENTAL OFF ON THE 4TH. DRIVETIME DIDN'T CONTACT ME TO INFORM ME THAT MY CAR WAS READY FOR PICK UP AT ALL. SO WHEN THEY CUT OFF THE RENTAL I WAS CHARGED FOR THE 5,6,AND 7. WHICH IS THE AN ESTIMATE OF $180.00. I ASK TONY THAT WORK AT THE 103RD SERVICE CENTER "WHY DIDN'T YOU GUYS CALL ME?" OBVIOUSLY, HE KNEW THAT HE SHOULD HAVE CAUSE HE REALLY TOOK OFFENSE TO IT. AND SAID ITS NOW BETWEEN YOU AND ENTERPRISE. THEY REFUSE TO TAKE ANY FAULT IN NOT CONTACTING AND THROWING A BILL LIKE THAT ON ME. I FEEL THAT THEY DID IT PURPOSELY AND I WANT EVERYBODY OUT TO KNOW NOT TO EVER BUT A CAR FROM DRIVETIME! I FEEL LIKE THEY ARE JUST GETTING OVER ON ME BECAUSE IM A YOUNG BLACK WOMAN WHO DOESN'T KNOW ANY BETTER. BUT THEY ARE WRONG I JUST NEED SOMEONE TO SUPPORT ME AND MY VOICE TO BE HEARD. THAT'S WHY I WROTE YOU GUYS.........SO KEEP IT PUMPING, PUMPING, PUMPING.....PLEASE GET MY VOICE HEARD. 904-374-6512. *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .