Owner-reported complaints naming the suspension system, filed with NHTSA
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Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2014 Acura Rlx submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 16 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Rear toe actuator (PAWS system) failure causes steering instability, warning lights, and loss of control during cornering. Acura denied warranty coverage despite a known defect and VIN-based extension (TSB 23-021, 23-022).
The contact owns a 2014 Acura RLX. The contact stated that while driving 40 MPH in the rain, the vehicle started to fishtail, with several unknown warning lights illuminated. The vehicle was towed to a dealer where it was diagnosed that the passenger’s side rear toe control actuator had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was 176,000.
The vehicle is equipped with rear wheel steering which is executed through a toe actuator device in the suspension attached to each rear wheel. The actuators are malfunctioning on my vehicle, causing it to swerve while driving on multiple occasions. The vehicle swerved in a fashion taking it out it its lane and could easily have put the vehicle into oncoming traffic with zero steering input from the driver. This is a very serious safety issue and vehicles with this equipment should be recalled for repair in my opinion. Acura is aware of the problem and did extend the warranties on the vehicles to cover the issue, but the extension ended in 2024. I spoke with Acura customer service at their US headquarters in Torrance, CA and their response was that they no longer cover this repair but acknowledge that it is a serious safety concern with the vehicle. My local Acura dealer charges approximately $7,000 to repair the problem and I will attach the estimate.
See attached document for complaint
While my wife was driving my RLX I left my neighborhood and made a right turn onto the main road, while on the main road the PAWS system malfunctioned and the vehicle "Fishtailed" causing the vehicle to swerve violently, steering turned violently as well and instrument cluster illuminated with multiple warning lights. PAWS system malfunctioned/failed (its available for inspection) The safety of my wife and son was put at risk as this could have caused a crash/accident The problem has been confirmed The vehicle component has been inspected and scanned for codes Codes U0122-00, U0155-00, U0029-00, 27-21, 86-23, U129D-00, U0416-68, U126-00, U0100-00, U0101-00, C1600-94, U129D, and U1281. No prior warning lamps,messages or symptoms indicating a problem with system or vehicle This issue happened on Saturday December 10, 2022. How is this not a recall? Did a google research on the condition and multiple reports of these vehicles equipped with the PAWS system "Fishtailing" when the rear steering actuators malfunction.
Had starter replaced on my vehicle and still doing the same thing it was doing before. I click the push to start button and just get a grinding noise or sometime nothing will happen. I been reading forms and a lot of Rlx owners are reporting the same issue. Other problem I’m having with the vehicle is the Paws system can feel the car wanting to kick out in the rear wheels feel like they are turning when I’m going straight
. I HAVE A 2014 RLX WITH PAWS. AFTER TURNING LEFT I HAVE A PROBLEM WHERE THE REAR WHEELS TURN WHILE THE CAR WAS GOING STRAIGHT DOWN A STREET CAUSING THE REAR END TO KICK OUT, KIND OF LIKE WHAT HAPPENS TO THE REAR WHEELS WHEN DRIVING A CAR LOSING TRACTION WHILE TURNING ON A WET SURFACE.
WHEN MAKING A LEFT HANDED TURN AT LOW SPEED, CAR MAKES A MOAN SOUNDS COMING FROM THE REAR COMPLETELY THROWING OF THE WHEEL ALIGNMENT AND THE ABILITY TO CONTROL THE STEERING OF THE CAR. RESEARCHED AND APPEARS TO BE A COMMON PROBLEM WITH THE REAR TOE ACTUATOR NEEDING TO BE REPLACED. ACURA HAS THIS RECOGNIZED AS A SERVICE ISSUE ( SERVICE BULLETIN 13-041) WITH 2014 ACURA RLX MODELS PLEASE HELP REMEDY THIS SITUATION. A FULL RECALL IS NEEDED. LIVES ARE AT STAKE!!!
WHILE DRIVING AND TURNING LEFT OR RIGHT THE CAR FEELS LIKE THE BACKEND IS COMING AROUND TO THE FRONT OF CAR, THEN I HAVE TO HOLD THE STEERING WHILE TIGHT BECAUSE IT FEELS LIKE I'M GONNA LOOSE CONTROL OF THE CAR THEN IT'LL STRAIGHTEN BACK UP. I CAN BE DRIVING ON THE STREETS OR ON THE HIGHWAY THE SAME THING. AND SINCE I'VE HAD THE CAR IT HAS HAD A ROARING NOISE IN THE REAR END AND I HAVE BOUGHT NEW TIRES AND EVERY SHOP I HAVE TAKEN IT TO THEY SAY IT'S THE TIRES BUT I KNOW THAT'S NOT SO.
TL* THE CONTACT OWNS A 2014 ACURA RLX. WHILE DRIVING VARIOUS SPEEDS, THE REAR END OF THE VEHICLE DRIFTED ON ITS OWN WITHOUT WARNING. THE CONTACT BRIEFLY LOST CONTROL OF THE VEHICLE BEFORE IT RESUMED NORMAL OPERATION. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNSOED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
WHILE DRIVING MY VEHICLE STRAIT AT LOW SPEEDS, I STARTED TO HEAR MOANING OR RUBBING NOISES FROM THE REAR SUSPENSION ON A REGULAR BASIS. A FEW TIMES, I WOULD FEEL LIKE MY CAR WOULD SLIDE IN THE BACK END AND QUICKLY CORRECT ITSELF. ON A PARTICULAR TIME ON A LOCAL CITY STREET TRAVELING STRAIGHT AT ABOUT 30MPH, MY VEHICLE'S REAR STARTED TO DRIVE SIDEWAYS TAKING MY CAR TOWARDS A DITCH ALONG THE ROAD. AFTER 2-3 SECONDS, THE CAR CORRECTED ITSELF. THE VEHICLE IS EQUIPPED WITH A PRECISION-ALL WHEEL STEER SYSTEM (PAWS) NEW FOR THE 2014 YEAR MODEL RLX. AFTER INVESTIGATING THIS THROUGH THE INTERNET, I LEARNED THAT MANY OTHER DRIVERS WERE HEARING THE SAME NOISES AND FEELING THE SAME LOSS OF CONTROL OF THE VEHICLE. THERE IS ONE RECALL ON THIS VEHICLE THAT WAS AIMED AT SOME LOOSE REAR SUSPENSION BOLTS BELIEVED TO BE CAUSING SOME OF THE PROBLEMS. THE OTHER HAS BEEN ATTRIBUTED TO REAR TOE ACTUATORS IN THE PAWS SYSTEM. ACURA HAS PLACED SERVICE BULLETINS FOR THE ACTUATORS BUT IS NOT TAKING OWNERSHIP OF THE FLAWS OF THE PAWS SYSTEM AND DEFECTIVE PARTS. WE HAVE NO IDEA WHEN THE VEHICLE WILL REPEAT THE SAME UNSAFE ACTION AND FEEL THAT IT IS A MATTER OF TIME BEFORE WE OR SOMEONE ELSE GETS HURT FROM AN ACCIDENT. WE ARE TRYING TO ALSO ADDRESS THIS WITH ACURA AND ARE AWAITING A RESPONSE. THERE ARE NUMEROUS COMPLAINTS BY OTHER OWNERS ON THE INTERNET AND THEY MIGHT NOT BE AWARE TO FILE A COMPLAINT WITH NHTSA. THIS VEHICLE IS ONLY 4 YEARS OLD WITH 69,0000 MILES. PLEASE HELP WITH THIS ISSUE.
REAR SUSPENSION MAKING MOANING NOISES WHILE STEERING AT LOW SPEED.
CAR HAS NUMEROUS RATTLES AND HAS HAD A RECALL FOR REAR SUSPENSION BOLTS. RATTLE PROBLEM HAS NOT BEEN SOLVED OVER 5 ATTEMPTS. BOTH FRONT STRUT ASSEMBLIES HAVE BEEN REPLACED AND STILL RATTLES. I HAVE READ THERE ARE ISSUES WITH BOLTS COMING LOOSE AND TIE RODS SHEARING FROM THE VEHICLE CAUSING THE WHEEL(S) TO COME OFF. HAVE TOLD THE MANUFACTURER ON NUMEROUS OCCASIONS BUT THEY INSIST THERE IS NO SAFETY ISSUE WITH VEHICLE. I DO NOT DRIVE CAR ON HIGHWAYS AS I AM AFRAID THAT ALL THIS RATTLING WILL LOOSEN THESE BOLTS AN ACCIDENT JUST WAITING TO HAPPEN. *TR
SINCE TAKING DELIVERY OF THE CAR, IT HAS MADE LOUD CLUNKING AND RATTLING NOISES AND VIBRATION FROM ALL FOUR WHEELS, PARTICULARLY NOTICEABLE WHILE DRIVING AT SLOWER SPEEDS (15-45 MPH). THE DEALER MADE AN ATTEMPT TO FIX THIS BY REPLACING THE DAMPERS ON ALL FOUR STRUTS AT THE DIRECTION OF ACURA. THIS DID NOT CORRECT THE PROBLEM. SINCE THEN, THE DEALER HAS BEEN AWAITING DIRECTION FROM ACURA AS TO HOW TO REPAIR THIS DEFECT. DURING AN ARBITRATION HEARING, ACURA INFORMED THE ARBITRATOR AND ME THAT ALL 2014 RLXS HAVE THIS DEFECT. THEY SAID REDESIGNED PARTS ARE BEING TESTED NOW. AS OF 7/15/14 NO FURTHER REPORT HAS BEEN RECEIVED REGARDING THE RESULTS OF THIS TESTING, AND NEITHER ACURA NOR THE DEALER HAS CONTACTED ME TO ADVISE WHAT CORRECTIVE ACTION(S) WILL BE TAKEN AND WHEN. *TR
TL* THE CONTACT OWNS A 2014 ACURA RLX. THE CONTACT STATED THAT WHILE DRIVING 50 MPH AND DECELERATING, THE VEHICLE VEERED TO THE LEFT. UPON COMING TO A COMPLETE STOP, THE PASSENGER REAR TIRE DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE REAR CONTROL ARM BOLT FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT WOULD BE SENDING OUT AN ENGINEER TO EVALUATE THE WORK DONE UNDER NHTSA CAMPAIGN NUMBER 13V622000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 5,100....UPDATED 06/04/2014 *BF UPDATED 06/06/2014 *JS
I WAS DRIVING DOWN THE FREEWAY WHEN THE BACK-END OF THE CAR BECAME VERY LOOSE AND OUT OF CONTROL. THE CAR WAS SWERVING BACK AND FORTH VIOLENTLY. I WAS ABLE TO GAIN CONTROL AVOIDING THE CARS TO THE LEFT OF ME AND THE DITCH TO THE RIGHT. I WAS ABLE TO GET THE CAR UNDER CONTROL AND I SLOWED THE SPEED WAY DOWN. I PULLED OFF THE HIGHWAY AND INTO A DRIVEWAY TO INSPECT. I FOUND THE PASSENGER REAR TIRE TILTED INWARDS TOWARDS THE CAR AT ABOUT A 20 DEGREE ANGLE AND FOUND THE TIE ROD THAT CONNECTS THE CAR TO THE NEW ALL WHEEL STEERING DEVICE DISCONNECTED AND LAYING ON THE GROUND. THE BOLT EITHER CAME OUT OR SHEERED OFF. THE CAR WAS TOWED TO THE DEALER AND INSPECTED. THEY TOLD ME IT WAS A DEFECT AND REPAIRED IT UNDER WARRANTY. ACURA CLIENT CARE RECEIVED THE PHOTOS AND A DESCRIPTION FROM THE DEALER. I WAS INFORMED THE BOLT PROBABLY VIBRATED LOOSE. UPDATED 10/22/13*LJ UPDATED 10/23/2013 *JS *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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