2010 Audi A5 Cabriolet Problems

TAKATA RECALL: I RECEIVED THE URGENT RECALL NOTICE IN THE MAIL AND FIRST PHONED TO MAKE AN APPOINTMENT FOR HTE REPAIR. I WAS TOLD THAT THEY NEEDED TO CALL ME BACK TO SCHEDULE DUE TO LACK OF AVAILABLE PARTS BUT MORE THAN A WEEK WENT BY AND I DID NOT RECEIVE A CALL. I WENT IN PERSON AND WAS TOLD THAT THEY DO NOT HAVE PARTS, I CANNOT ORDER THE PARTS OR SCHEDULE THE URGENT REPAIR AND THAT I SHOULD CALL BACK EVERY COUPLE WEEKS TO SEE IF ANYTHING CAME IN TO MATCH MY MODEL. I WAS TOLD THAT THERE IS NO WAY TO PLACE AN ORDER OR FOR THEM TO TRACK THE INCOMING PARTS TO NOTIFY ME THAT MY REPAIR CAN BE MADE. THIS IS POOR SERVICE WHEN MY RECALL NOTICE SAYS THAT THIS IS AN URGENT SAFETY RECALL AND SHOULD BE SCHEDULED IMMEDIATELY. IT SEEMS THAT NOTHING IS BEING DONE TO ACCOUNT FOR THE SCHEDULING OF THESE REPAIRS, THE INABILITY TO ORDER THE SPECIFIC PARTS FOR EACH MODEL WHEN THE REPAIR IS REQUESTED IS INCOMPETENT, AND THE INABILITY OF THE DEALERS TO BE ABLE TO CONTACT THE VEHICLE OWNERS TO INFORM OF THE INCOMING RECEIPT OF PARTS AND SCHEDULE THE REPAIRS IS ALSO AN INCOMPETENT METHOD TO ISSUE AN URGENT SAFETY RECALL. RECALL NOTICE RECEIVED IS AVAILABLE UPON REQUEST.

TAKATA RECALL. RECEIVED RECALL NOTICE FEB 2016. OUR 2010 AUDI A5 CABRIOLET HAS BEEN SCHEDULED TWICE WITH AUDI JACKSONVILLE TO HAVE THE TAKATA AIRBAG REPLACED. BOTH TIMES WE HAVE BEEN TOLD, AFTER THE CAR ARRIVED, THAT THEY DID NOT HAVE THE PARTS AND THEY COULD NOT GET INFORMATION FROM AUDI ON WHEN THEY WOULD GET THE PARTS. AUDI JACKSONVILLE EVEN SCHEDULED THE SECOND APPOINTMENT SAYING THEY HAD THE PARTS AND WHEN CAR ARRIVED SAID THEY DID NOT HAVE THE PARTS. FIRST APPOINTMENT WAS OCTOBER 28, 2017. SECOND APPOINTMENT WAS DECEMBER 6, 2017. STILL NO WORD FROM AUDI ON WHEN PARTS MAY ARRIVE.

ENGINE LIGHT CAME ON WHEN STARTING CAR, HAD SOME DIFFICULTY ACCELERATING. CAR TAKEN TO DEALER WITHIN 24 HOURS. DEALER DIAGNOSED TIMING CHAINS, HEAD, TENSIONERS AND TURBO NEEDED TO BE REPLACED. CAR HAS APPROXIMATELY 83000 MILES AND HAS BEEN SERVICED AT CONSHOHOCKEN AUDI SINCE PURCHASE FROM PRESTIGE LEXUS (WITH 7000 MILES). AUDI HAS "OFFERED" AN 75% DISCOUNT ON PARTS BECAUSE I "HAVE BEEN A GOOD CUSTOMER" (EXCEPT THE TURBO WHICH THEY SAY IS NOT A FAULT OF THE ENGINE DEFECT). I AM RESPONSIBLE FOR 25% OF PARTS, ALL TAXES FOR ALL PARTS, AND LABOR. WHEN I CALLED AUDI CUSTOMER SERVICE TO QUESTION THEIR RESPONSIBILITY AND ASK FOR ADDITIONAL FINANCIAL SUPPORT, I WAS WARNED BY THE AUDI CUSTOMER SERVICE REP NOT TO CONTINUE TO SAY NEGATIVE THINGS ABOUT AUDI OR THEIR OFFER OF 75% WOULD BE TAKEN BACK. THIS IS NOT ONLY AN EXPENSIVE REPAIR BUT A SAFETY CONCERN B/C YOU CAN HAVE COMPLETE ENGINE FAILURE AND LOSS OF STEERING. AUDI REFUSED TO ACCEPT RESPONSIBILITY FOR THIS ENGINE DEFECT AND THE DOWNSTREAM EFFECTS EVEN THOUGH THERE WAS AWARENESS OF THIS POTENTIAL IN 2010. THERE ARE 3 CLASS ACTION SUITS RELATED TO THIS PROBLEM BUT THERE NEEDS TO BE MORE PUBLIC AWARENESS OF THIS POTENTIAL SAFETY ISSUE AND INCREASED PUBLIC NOTICE OF AUDI'S LACK OF CONCERN OR RESPONSIBILITY TO REPAIR/REPLACE THE AFFECTED PARTS WITH NO COST TO THE CONSUMER.