2019 Audi A7 Owner Complaints

The contact owns a 2019 Audi A7. The contact stated the engine had been overheating, and the contact had to pull over to add coolant to the coolant reservoir before continuing to drive. The failure became more persistent within the last 2 months. The vehicle was taken to the dealer, and it was determined that there was coolant leaking into the engine from the water pump, vacuum lines, and the cooling system was inoperable. The part was ordered to repair the vehicle. The contact researched online and discovered that there was a Class Action Lawsuit associated with the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.

NHTSA ID

11751748

Incident

May 21, 2026

Mileage

50,000 mi

The contact owns a 2019 Audi A7. The contact stated that while driving approximately 25-27 MPH, the vehicle stalled in the middle of the road. Several unknown warning lights were illuminated, and the message "Engine Malfunction" was displayed. The vehicle then restarted independently, but the message remained displayed. The vehicle was taken to the dealer to be diagnosed. The vehicle was not yet diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

NHTSA ID

11750102

Incident

Jul 2, 2026

The car shut-off on three separate occasions while driving on [XXX] in Wesley Chapel, FL (twice) and once while traveling south on [XXX] in Orlando. There were multiple warning lamps and messages and I am requesting the BSG be replaced on this vehicle and the dealership refuses to replace it, although there is a manufacturer recall on this part that is a ticking time-bomb that may cause the car to shut off again while driving. When this occurs, you cannot put the car in gear and it presented a clear and present danger to the driver and their passengers. The dealership continues to try and fix other things and not the immediate and present issue of the BSG replacement. Someone please assist with getting this issue resolved and corrected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11747681

Incident

May 8, 2026

The following issues started in September 2024, however, they continue to be a problem and safety concerns. 1. The all doors of this vehicle has complications with opening as the lock and latch assembly fails. This causes issues with the doors locking or opening appropriately. It also causes central locking error code to be alerted. REPLACEMENT OF DRIVER FRONT DOOR LOCK/LATCH ASSEMBLY DUE TO MECHANICAL FAILURE INTERNAL OF LATCH MECHANISM NOT ALLOWING INTERIOR HANDLE/CABLE TO REACH CLOSED POSITION 2. The truck of the car does not open with the use of the door latch or key fob. You have to manually open the trunk. BOTH REAR HATCH MOTORS DUE TO MECHANICAL FAILURE 3. The Apple car play does not always connect successfully which causes a safety concern for not being able to use hand free and reduce distractions while driving.

NHTSA ID

11733115

Incident

Sep 4, 2024

Component: Backup camera Issue: Recall cannot be completed Status: Manufacturer requires customer-paid repair before completing safety recall (90TV), leaving safety defect unresolved.

NHTSA ID

11729766

Incident

Apr 7, 2026

In January 2026 I received a recall notice (NHSTA # 25V900) from Audi USA regarding a potential malfunction in the rear-view camera system of my 2019 Audi A7. The notice stated this would be corrected by a dealer of my choice making a software update, and that the work would take a maximum of one-half day. On February 25, 2026, I delivered my vehicle to Audi Richmond, Richmond, VA, where I had purchased the vehicle new. On that date, it had approximately 34,000 miles on it. The service adviser stated the corrective work would take about 4 hours, but later I received a call from him saying there was a problem downloading the software update and they would need to keep my vehicle overnight. Thereafter, the dealer made repeated attempts to download the update with no success. I was informed they had contacted the Audi technical group, but their response was slow and their recommended fixes had not worked. The dealer says they then contacted more senior members of the Audi technical group, but that has not resulted in resolution of the problem. I have communicated with the southern regional manager of Audi's customer care division to no avail. He only sends polite emails basically just saying "we're working on it." I have now been without my vehicle for over a month with no end in sight. I understand this upgrade download problem has occurred with other Audis subject to the recall, but the fix has never taken this unreasonable amount of time I have experienced. In my opinion Audi USA has totally failed to provide the necessary technical support to the local dealer or provided the necessary resources, e.g., sending qualified technicians to the dealership or taking my vehicle where it can be fixed. This is the fifth new vehicle I have purchased from Audi Richmond, and up to now the quality of the vehicles and servicing by the dealer has been first rate. Audi needs to learn that actions like my case are both illegal and bad business.

NHTSA ID

11727321

Incident

Feb 25, 2026

My 2019 Audi A7 was brought to Audi Dallas on January 20, 2026, for a manufacturer safety recall involving a software update (Recall 90TV / NHTSA 25V900). During or immediately following the recall repair, the vehicle developed persistent safety system failures, including rear backup camera malfunction and repeated safety warning alerts. As a result of these recall-related failures, the vehicle has been out of service for a cumulative total of approximately twenty-four (24) days. Audi and the authorized dealer have been unable to diagnose or permanently correct the issue despite extended possession of the vehicle and multiple repair attempts. The failure of the rear camera and related safety systems creates a clear safety risk, particularly during reversing and low-speed maneuvers, and defeats the purpose of the safety recall. Communication from the dealer has been delayed and ineffective, and Audi of America has not provided a timely resolution. I am reporting this issue because the recall repair appears to have introduced or failed to correct a safety defect, leaving the vehicle unreliable and unsafe to operate. I am requesting NHTSA review this matter for potential investigation, recall remedy inadequacy, or expanded corrective action.

NHTSA ID

11717914

Incident

Jan 20, 2026

The tailgate lifting mechanism consistently creaks and groans and rubs against the body panel due to insufficient lift balance from both mechanisms. as a result, Ive already had to replace the lift rods once. I used OEM parts and the exact same thing is happening again.

NHTSA ID

11713041

Incident

Jan 16, 2025

2019 Audi A7 VIN: [XXX] Mileage: 53336 Fuel Pump and Starter Battery Failure Car stalls during operation. Confirmed by Tyson Audi Dealer wants to charge me for the repair of the said parts. Warning light appeared, then went off. Vehicle was taken to dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11672007

Incident

Jun 5, 2025

2019 Audi A7: Water Pump failed. Audi Dealership diagnosed and replaced the Water Pump. Car overheated - warning light came on - and I drove it to the nearest Audi Dealership. I was on a road trip and 800 miles from home when water pump failed. Repairs cost $1950 and took 5 days to complete costing another $1000 in hotel and food expenses plus ruined the road trip.

NHTSA ID

11613821

Incident

Jun 5, 2024

Dashboard stated “Electrical Malfunction” and yellow battery icon was illuminated. Eventually, the battery icon flashed red and message was to pull over immediately. The A7 was towed to an Audi dealership and the issue diagnosed as a “catastrophic generator failure”.

NHTSA ID

11560453

Incident

Nov 30, 2023

Electric failure warning and car is undriveable. Power steering, brakes, etc won’t operate.

NHTSA ID

11558135

Incident

Nov 28, 2023

The contact owns a 2019 Audi A7. The contact stated that while making a left turn in an intersection, the vehicle inadvertently came to a complete stop. Additionally, the contact stated that all safety features were activated and warning messages about the features being disabled were displayed on the instrument panel. The contact sustained a shoulder injury but declined medical treatment. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was not available.

NHTSA ID

11512397

Incident

Feb 19, 2023

The car now has come to an emergency stop twice on two separate occasion's here in Columbia and in Atlanta while I am attempting to cross an intersection or leaving a median lane. The cars safety features stop working at random times and throw several warning signs. Car has lost power while attempting to drive forward and rolls back with an initiates rear view camera. I have taken my vehicle to the Audi Dealership several times over the last year and the problems continue. The customer service has been poor and this car is supposed to be certified and i have had nothing but problems. The steering sometimes pulls you into other lanes and makes mistakes on changing speeds while using cruise control and slows car down tremendously.

NHTSA ID

11512396

Incident

Feb 19, 2023

The alternator malfunctioned and was not available for inspection upon request My safety was put at risk as the car ceased to move while driving on high speeds on the hwy The problem has been reproduced by several other audi owners. This is a widespread issue putting multiple lives at risk The vehicle component has been inspected by the manufacture There were no malfunctions happening prior I was driving on the highway and all of a sudden, all the lights were going off on the car. alot of malfunctioning. first message was electrical system malfunction, then rear spoiler malfunction and the car ceased to begin moving. I had to park it in the merging lane and feared for my safey. I decided to call audi for a jump start. the car started but as soon as the cables were removed the car died again. i had to then call for a tow truck to take the car to the dealership. All this happened while i was cold and stuck in the middle of a busy highway street. I was told by audi this is a widespread issue. they did not provide a loaner car as they said they were out and ive been on the waiting list for the past 3 weeks. They also said the parts were back ordered and i can be looking at 3-6 months without my car. No reinbursement for the car payments either and im limited to a rental for $50 a day max which i would have to pay out of pocket and get reimbursed while paying for the car note as well. This is unacceptable.

NHTSA ID

11506170

Incident

Jan 27, 2023

The contact owns a 2019 Audi 7. The contact received notification of NHTSA Campaign Number: 22V155000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11505182

Incident

Mar 22, 2022

Multiple warnings indicating to contact dealer (Lane departure, adaptive cruise control, collision avoidance, etc) then 1 minute later transmission failure and engine failure imminent.... pull over immediately and contact dealer. while driving a few minutes later my center MMI went blank then my electronic dash went blank, transmission went into neutral and the engine died all within a few seconds. Fortunately I was able to coast to a stop and unable to restart the vehicle. towed to dealer who assessed that starter/generator needed to be replaced.

NHTSA ID

11504805

Incident

Jan 21, 2023

On a late dark night driving back home from supper my wife's low mileage Audi suddenly died on a busy and unlit street (Champions Forest Drive). We had to call an Uber to take us home. We also had to leave the abandoned vehicle overnight. Early the next morning a Harris County Precinct 4 Constable Deputy came to our house inquiring about the status of our abandoned car. An Audi tow truck hauled the car to their North Houston Audi dealership that same early morning where we were told that the problem was due to a defective alternator. They also told us that we would have to wait 3-4 months for repairs. They have, at their small dealership, over 50 cars waiting to be repaired. We were also informed there are 40,000 to 50,000 vehicles worldwide with this exact same problem.

NHTSA ID

11504030

Incident

Jan 25, 2023

I am reaching out to update complaint number 11503265. Back in October of 2022, my vehicle turned off on me one time at the gas station and would not start until I waited 5 minutes. The vehicle did the same thing about 15 minutes later after I arrived at a friends' house. Following that incident later on that night it happened again. I have also had some issues with the vehicle not accelerating.

NHTSA ID

11503879

Incident

Oct 16, 2022

Received an electrical malfunction - please call service warning icon on dash display. In less than one mile, I received cascading sequential warnings - including transmission and steering warnings - please pull over now. I attempted to exit the freeway on the next ramp, on the I10 Freeway in Claremont, CA on the Monte Vista Exit - but the car completely lost all power and electric (dash and all screens were dark) blocking a traffic lane. Was stranded there for over 45 Minutes until AAA/Highway Patrol were able to obtain a tow truck. Car was towed to dealer and found out it is a known issue with the 48V Alternator System in 2019 Model Year Audis. Found out alternator is unavailable due to supply chain issues and car will be out of service for at least 4 weeks! Per research on Audi Forms, this is a known issue and Audi should be recalling these vehicles and performing the KNOWN software update (TSB Software Update 27-22-45 - Version 527) on all 2019-2020 Audi vehicles with this system. I was in fear of being rear-ended and injured - and to find out this should not have happened is very disappointing. Please require Audi to recall these vehicles and update the software so others are NOT put in this same life threatening situation - and then forced to wait until the vehicle can be fixed - currently at least 4 weeks! It has happened to MANY others - just check the Audi Owner Forums on the internet. Thank you for your consideration.

NHTSA ID

11503807

Incident

Jan 18, 2023

The contact owns a 2019 Audi A7. The contact stated that while driving at an undetermined speed, the vehicle was shuddering and failed to accelerate as needed. The contact stated that the oil warning light was illuminated. The contact received notification of NHTSA Campaign Number: 22V155000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

NHTSA ID

11503265

Incident

Apr 1, 2022

Mileage

45,000 mi

Starter Generator failure of the 48v Mild hybrid system. This issue is very common, and has a recall on the 2019+ audi a6 (however its because of a risk of electrical fire). Car sends errors to driver as many electrical components begin to fail and fault one by one, steering wheel dynamics shifted while in motion (as steering module failed), air suspension faults occurred. The car inevitably died during operation. Was stuck inside of vehicle, the internal door handles are powered by the 48v system, they are not mechanical latches. Car stalls out when the 48v battery fails. I have had this part replaced on my car, dealership says there are 8 just like it in the past 2 months. Very common issue for Audi's. As more of these find their way on the road, each car magnifies the risks to vehicle owners and other drivers as these issues are becoming more in more common in 3 year old Audi models.

NHTSA ID

11502709

Incident

Oct 5, 2022

The electrical malfunction light came on while driving. Then my spoiler malfunction light came on. After that my dash board lit up like a Christmas tree. All kinds of lights came on. My car stopped in the middle of traffic. Had Audi care tow it to a Audi dealership. The SA says it's an alternator issue and there is no eta when the part will be in. They have over 30 cars at each Audi dealership around the city with no recall, or loaners. I may be without a car for a month or more.

NHTSA ID

11501561

Incident

Dec 23, 2022

"Electrical System Malfunction!" warning popped up, along with "Start/Stop Malfunction!". Car seemed to drive fine. Called dealership to make appointment to drop off car. Drove car another 8 miles, was on the way to the dealership when all components of the vehicle shut down, many warning lights then the vehicle went into limp mode and completely died. I was on a 50mph stretch of the highway and had to pull into the center median/divider for safety because there was no shoulder. Vehicle had to be towed. This appears to be an issue on many 2019+ Audis right now and turns out it is an alternator failure. I'm wondering if it's software related as it is happening on many Audi's right now.

NHTSA ID

11500601

Incident

Jan 5, 2023

The contact owns a 2019 Audi A7. The contact stated while driving approximately 35 MPH, the vehicle lost motive power and stalled. There were several unknown warning lights illuminated. The contact stated that the safety features slowly became inoperable. The vehicle was towed to the dealer and the contact was informed that the alternator had failed and needed to be replaced. The vehicle was not repaired because the part was on backorder. The manufacturer was made aware of the failure. The approximate failure mileage was 27,000.

NHTSA ID

11500273

Incident

Nov 19, 2022

Mileage

27,000 mi