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2020 Audi E-Tron Sportback Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Feb 18, 2026
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
1
Reports on file since May 22, 2025

What this page shows

Our database holds 3 NHTSA owner-reported complaints for the 2020 Audi E-Tron Sportback. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–3 of 3

Electrical
Filed Feb 18, 2026

Car was serviced for recall work and returned next day with con box failure which controls SOS feature on car. The Con box failures can be caused from battery voltage events and software resets . The car had approximately 38k miles on it at the time of service . The dealer and Audi would not accept any responsibility for the failure of the con box. This feature also controls the phone app and last connected the next day after the service . I tried to contact Audi for a goodwill service request and they denied it. THe SOS is afederal mandated system that no longer works now and cost of repair is $2000 .

NHTSA ID
11718789
Incident
Aug 27, 2025
Filed Jun 30, 2025

I have been dealing with an unresolved recall issue on my Audi for over a year. Despite numerous attempts to contact Audi Atlanta, I have not received any meaningful assistance. Each time I call, I’m told that a solution has not yet been provided for the recall. Additionally, my vehicle has experienced multiple issues, including overheating. Audi Atlanta has been unable to diagnose or resolve the problem, even after keeping the car for several days on multiple occasions. Most recently, water has begun leaking into the interior, and this issue also remains unfixed. I have tried repeatedly to reach out to Audi Atlanta, but my calls are now being ignored. This ongoing lack of support is extremely frustrating. My vehicle is rapidly depreciating, and I’m unable to sell it due to the unresolved recall. I feel completely abandoned by the dealership and Audi as a brand. I am requesting immediate assistance in resolving these issues.

NHTSA ID
11670131
Incident
Jun 1, 2023
ElectricalFuel system
Filed May 22, 2025

Audi etron sportback lost power while driving on a busy roadway at 60mph. Car lost about 10-15 mph speed within seconds due to the vehicle weight. By the time the "drive system malfunction" and "electical system malfunction " warning lights came on I realized I could not accelerate, and and coasted to a stop on the shoulder over maybe 15 20 seconds.Was able to break and steer. After several restarts, drove some again, but same warning came on unable to drive requiring tow. 7 weeks at this point at Audi dealer service, no fix or diagnosis. The issue has been redemonstrated at dealership. Told it was "fixed", picked up car, and 4 miles from dealer car shut down again /lost power at 45mph on a major road, and back to dealership. Apparently many similar reports of loss of power randomly with this error. Very luck to not have had a crash, injury, or loss of life either time. Obviously an issue to not be able to accelerate and randomly lose power and this if not already will lead to deaths especially at high rates of speed, congested roads, up hills or mountains, train tracks, when passing or merging, etc. No error code, so possibly other crashes were a result of this and no one would know, as multiple vehicles with same issue and random mileage reported on audi forums and nhtsa reports. Mine is at 35000 miles, no previous issues. Still under warranty. Audi TAC case supposedly created for audi engineers.

NHTSA ID
11662595
Incident
Apr 5, 2025

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .