RoadVitals

2020 Audi E-Tron Sportback

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Feb 18, 2026
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Apr 15, 2026
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2020 Audi E-Tron Sportback, most frequently naming the electrical and fuel system categories. 2 safety recalls have been issued covering this model year; and 451 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical266.7%
  • Fuel system133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
26V240000

SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

Apr 15, 2026
18,853 units potentially affected
The defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2023 Audi E-Tron Quattro, 2020-2023 Audi E-Tron Sportback, 2024 Q8 E-Tron, Q8 Sportback E-Tron, SQ8 E-Tron, and SQ8 Sportback E-Tron vehicles. The fastener that connects the brake pedal and the brake booster may have been improperly assembled during manufacturing, which can cause the brake pedal to detach from the brake booster.
The risk: Brake pedal detachment can cause a loss of brake function and increase the risk of a crash.
The remedy: Dealers will inspect and tighten the pushrod screw joint as necessary, free of charge. Owner notification letters were mailed on April 28, 2026. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 46P7. This recall expands previous NHTSA recall number 24V621. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on April 17, 2026.
Volkswagen Group of America, Inc.Manufacturer number 46P7View on NHTSA.gov
25V900000

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Dec 19, 2025
356,894 units potentially affected
The defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
The remedy: Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 23, 2025.
Volkswagen Group of America, Inc.Manufacturer number 90TVView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Electrical
Filed Feb 18, 2026

Car was serviced for recall work and returned next day with con box failure which controls SOS feature on car. The Con box failures can be caused from battery voltage events and software resets . The car had approximately 38k miles on it at the time of service . The dealer and Audi would not accept any responsibility for the failure of the con box. This feature also controls the phone app and last connected the next day after the service . I tried to contact Audi for a goodwill service request and they denied it. THe SOS is afederal mandated system that no longer works now and cost of repair is $2000 .

NHTSA ID
11718789
Incident
Aug 27, 2025
Filed Jun 30, 2025

I have been dealing with an unresolved recall issue on my Audi for over a year. Despite numerous attempts to contact Audi Atlanta, I have not received any meaningful assistance. Each time I call, I’m told that a solution has not yet been provided for the recall. Additionally, my vehicle has experienced multiple issues, including overheating. Audi Atlanta has been unable to diagnose or resolve the problem, even after keeping the car for several days on multiple occasions. Most recently, water has begun leaking into the interior, and this issue also remains unfixed. I have tried repeatedly to reach out to Audi Atlanta, but my calls are now being ignored. This ongoing lack of support is extremely frustrating. My vehicle is rapidly depreciating, and I’m unable to sell it due to the unresolved recall. I feel completely abandoned by the dealership and Audi as a brand. I am requesting immediate assistance in resolving these issues.

NHTSA ID
11670131
Incident
Jun 1, 2023
ElectricalFuel system
Filed May 22, 2025

Audi etron sportback lost power while driving on a busy roadway at 60mph. Car lost about 10-15 mph speed within seconds due to the vehicle weight. By the time the "drive system malfunction" and "electical system malfunction " warning lights came on I realized I could not accelerate, and and coasted to a stop on the shoulder over maybe 15 20 seconds.Was able to break and steer. After several restarts, drove some again, but same warning came on unable to drive requiring tow. 7 weeks at this point at Audi dealer service, no fix or diagnosis. The issue has been redemonstrated at dealership. Told it was "fixed", picked up car, and 4 miles from dealer car shut down again /lost power at 45mph on a major road, and back to dealership. Apparently many similar reports of loss of power randomly with this error. Very luck to not have had a crash, injury, or loss of life either time. Obviously an issue to not be able to accelerate and randomly lose power and this if not already will lead to deaths especially at high rates of speed, congested roads, up hills or mountains, train tracks, when passing or merging, etc. No error code, so possibly other crashes were a result of this and no one would know, as multiple vehicles with same issue and random mileage reported on audi forums and nhtsa reports. Mine is at 35000 miles, no previous issues. Still under warranty. Audi TAC case supposedly created for audi engineers.

NHTSA ID
11662595
Incident
Apr 5, 2025

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSB_2063427_17

ELECTRICAL SYSTEM

This bulletin provides informaiton when the HV battery charger control module cannot be started, or reports diagnostic address after being replaced.

TSB_2081573_4

FUEL/PROPULSION SYSTEM

This bulletin provides information when DTC B105A1A, B103E25 is stored in 0017; fuel tank level implausible.

TSB_2078648_2

STRUCTURE:BODY

This service information TSB provides warranty coverage information for vehicles with a broken sunroof panel.

TSB_2061464_12

SUSPENSION

This bulletin provides informaiotn regarding squeaking noises when steering or maneuvering.

TSB_2073282_1

STRUCTURE:BODY

This bulletin provides information when there is a film/visible rings on the clear glass cover of the headlight when the dipped beam is switched on.

TSB_2073747_4

ELECTRICAL SYSTEM

This bulletin provides informatoinw hent here are scratches or a coating on the cover of the instrument cluster, or particles inside of the housing.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Audi E-Tron Sportback by model year
YearComplaintsRecallsInvestigationsIssue Index
2025000—
2024010—
2023020—
2022142051.0
2021320—
2020Viewing320—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.