Owner-reported complaints naming the fuel system system, filed with NHTSA
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Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks. Every record below is an owner-reported complaint about the 2011 Audi Q5 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 32 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 32, in the owner's own words
Audi q5 shows no recalls on my vehicle. My car stops randomly while driving even while being on highways and interstates. As well as the passenger side leaking due to sunroof drainage coming to the inside (which may affect the air bags). This Car has not had any repairs on recalls that I know of personally.
The contact's wife owns a 2011 Audi Q5. The contact stated that after he parked the vehicle in his garage, he smelled a fuel odor outside of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the flange had cracked and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and advise the contact to call the manufacturer. The manufacturer was notified of the failure and the contact was informed that the recall was previously performed under the NHTSA Campaign Number: 18V818000 (Fuel System, Gasoline) but no further assistance was provided. The failure mileage was approximately 127,000. The contact stated that the dealership was able to resolve the issue.
Audi offered a warranty extension for intake manifold & fuel injectors in certain 2008-2011 Model Year Audi Vehicles with 2.0 TFSI Engine. Audi rejected our claim for a faulty fuel injector in our 2011 car citing that “vehicle does not have the extended warranty for fuel injectors and the information that was submitted was only for 2.0 TFSI Engine's with the Engine code of CBFA & CCTA. The engine in your vehicle is a 3.2 FSI with the Engine code CALB. So this warranty extension would not be applicable to your vehicle.” Our Audi dealership diagnosed our car with the same fuel injector issue listed by Audi in this warranty extension as well as stating that this is a very common issue with our make, model and year. Our Audi is a 2011 model, less than 120,000 miles, and less than 10 years when the malfunction indicator lamp appeared. Their letter does not stand to prove that a faulty fuel injector was not placed in our car that was built in 2011, the same year that they installed faulty fuel injectors in their 2.0 TFSI engines. Audi dealership diagnosed our car as suffering from misfire conditions that in turn cause the malfunction indicator lamp to appear. The dealership indicates that this is a common issue with Audis during our production year. This is the same issue that Audi listed in their warranty extension letter to consumers with 2.0 TFSI engines. Our car meets all the requirements in Audi’s warranty extension letter (2011 model, less than 120,000 miles, and less than 10 years when the malfunction indicator lamp appeared) except that our car is a 3.2 FSI vs 2.0 TFSI. Audi is not able show that they did not install a faulty fuel injector into our car. Fuel injector problems in cars with mileage under 100,000 miles and less than 10 years of age is very uncommon. This plus Audi’s history of installing faulty fuel injectors into cars built in our year lead us to believe that Audi also installed a faulty fuel injector into our car.
My car smells like gas, I took it to the dealership ans they said my fuel pump flange is leaking gas
TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE, HE STARTED SMELLING FUEL INSIDE THE CABIN OF THE VEHICLE. THE CONTACT CALLED THE LOCAL DEALER KARMART OF MAUI (411 HUKU LII PL #103, KIHEI, HI 96753, (808) 419-7400) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED BY PREVIOUS OWNER UNDER NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
MY CAR STARTED TO SMELL LIKE GAS AND WHEN I TOOK IT TO THE DEALER THE SAID IT WAS THE FLANGE/ FUEL PUMP AND THAT THE RECALL WAS ALREADY DONE BUT THE SAME ISSUE PERSIST. THE YET ME DRIVE HOME WITH GAS POURING OUT OF MY CAR AFTER SEEING IT AND WANT TO CHARGE ME 1800 FOR A RECALLED PART. I WAS TERRIBLY SCARED AND CANNOT DRIVE AN UNSAFE CAR.
TAKATA RCALL NOT DONE
WELL FIRST IT WAS THE TAKATA AIRBAG RECALL, BUT THE ONE I'M COMPLAINING ABOUT IS THE RECALL FOR THE FUEL PUMP AND ALSO THE FUEL PUMP WIRING WHICH WAS ALSO REMOVED FROM OUR VEHICLE, AND WE'RE LIKE TWO ABOUT HOW IT WAS PART OF THE RECALL FOR THE FUEL PUMP . ANYWAY I'VE ALREADY PUT A COMPLAINT ABOUT THIS AND HOW IT HAS MALFUNCTIONED OTHER IMPORTANT COMPONENTS OF OUR VEHICLE INCLUDING THE FUEL PUMP FLANGE WHICH WAS ALSO REPLACED COILS SPARK PLUGS SENSORS ETC. WHAT I'M COMPLAINING ABOUT NOW IS I'VE CONTACTED AUDI USA AND THEY HAVE STRING US ALONG FOR ALMOST A YEAR GOING BACK-AND-FORTH TO DIFFERENT AUDI DEALERSHIPS AND GETTING DIFFERENT RESPONSES OR DIFFERENT DIAGNOSIS OF WHAT IS WRONG WITH THE CAR. RECENTLY WE HAD OUR AUDI Q5 2011 FULLY DIAGNOSED AND NOW WE COME TO A WHOLE NEW DILEMMA AND MALFUNCTION OF OUR VEHICLE. WE KNEW THE FUEL INJECTORS WERE GOING BAD BECAUSE OF THE WIRING WHICH WAS NOT PROPERLY INSTALLED FOR THE FUEL PUMP WHICH CAUSED THE ALTERNATOR ALSO TO GO BAD AND THE SENSORS AND NOT TO FORGET ABOUT THE SPARK PLUGS AND COILS. WE THOUGHT WE FINALLY WERE GOING TO GET OUR CAR FIXED AT NO CHARGE TO US EVEN THOUGH WE I KNEW THAT OUR WARRANTEE WAS OUTDATED, BUT WE THOUGHT MAYBE SINCE THE RECALL HAD A LOT TO DO WITH IT AUDI WOULD TAKE CARE OF IT. WELL ALMOST A YEAR AND GUESS WHAT AUDI DECLINED THE WORK OF REPLACING THE FUEL INJECTORS. WHEN I ASKED THEM WHY THEY CONTINUE TO GIVE ME THE SAME RESPONSE WHICH I ALREADY KNOW, THAT MY VEHICLE IS OUT OF WARRANTY, TELL ME SOMETHING I DON'T KNOW, WE WERE ONLY ASKING FOR THE RIGHT THING TO BE DONE AND WHAT SEEMS FAIR. LAST TIME I EVER BUY AN AUDI
MY AUDI Q5 2011 CHECK ENGINE AND EPC LIGHT CONTINUE TO LIGHT UP MY DASH, VEHICLE HAS BEEN DIAGNOSED BY THE DEALERSHIP NOT ONCE NOT TWICE BUT MORE THAN THREE TIMES. CONTINUES TO HAVE THE SAME AND SIMILAR MISFIRES AND ACTUALLY SEEMS TO BE GETTING HOTTER THAN USUAL, THE ENGINE. I'VE SEEN SEVERAL COMPLAINTS ABOUT RECALLS ON THE COOLANT PUMP,TIMING CHAIN, FUEL PUMP FLANGE, FUEL PUMP, WIRING SENSORS, EPC LIGHT BALL JOINTS, AND THE LIST GOES ON. WHAT HAS ME MOSTLY CONCERN IS THE RECALLS FOR ALL THE FUEL SYSTEM COMPONENTS. FOR EXAMPLE EMISSION CONTROL DEVICES LIKE THE EGR FUEL CAP FUEL GAUGE SENDER, FEEL INJECTION SYSTEM FUEL LEAKS STALLING AND HESITATION , HAVE YOU BEEN SEEING ONE OR ACTUALLY A COUPLE WHERE A FIRE WAS INITIATED WHILE PEOPLE WERE IN THE CAR . THIS IS A HUGE SAFETY CONCERN FOR ME AND MY FAMILY WHO DRIVES THE CAR PRACTICALLY EVERY DAY IT SEEMS THAT EVEN DOOR CAR IS OUT OF WARRANTY AUDI SHOULD BE RESPONSIBLE FOR ALL THESE REPAIRS AND RECALLS AND AND MAKE IT RIGHT ON THEIR PART . IF WE WOULD'VE KNOWN THIS CAR WAS GOING TO GIVE US THAT MUCH TROUBLE AFTER BUYING IT FROM A CERTIFIED DEALER, WE WOULD'VE NEVER EVEN THOUGHT OR IMAGINED OF DRIVING A LEMON . AFTER THIS UNFORTUNATE EXPERIENCE AND STILL ONGOING ONE, AND THE WAY AUDI REALLY DOESN'T TAKE IN CONSIDERATION THE SAFETY OF ITS CLIENTELE, OR ITS FAMILIES, I WILL NEVER TAKE IN CONSIDERATION OF BUYING ANOTHER AUDI IN MY LIFE .
I AM EMAILING THIS LETTER AND HOPEFULLY SOMEONE WILL RESPOND TO MY REQUEST OF REOPENING MY CLAIM REGARDING MY 2011 AUDI Q5'S RECENT AND PATTERN LIKE PROBLEMS. HOPEFULLY THE REFERENCE NUMBER ABOVE SHOWS MY CARS HISTORY AND EXPLAINS HOW IT'S ALL GOTTEN TO ME ADDRESSING THE PROBLEM AGAIN. AROUND THAT TIME WAS WHEN WE WERE HAVING PROBLEMS WITH THE AUDI SERVICE DEPT IN CHANDLER AZ, THE FACT THAT WE WERE LIED TO BY THE SUPERVISOR WHEN HE STATED THAT CHANGING THE WIRING WAS PART OF THE RECALL FOR THE FUEL PUMP AND FUEL FLANGE, WHEN IN FACT IT WAS NOT. TWO OF THE THREE MAIN COMPONENTS FOR OUR FUEL INJECTION SYSTEM HAVE BEEN REPLACED, THE MOST IMPORTANT THE FUEL PUMP AND THE REGULATOR, THREE TIMES WE TOOK IT BACK BECAUSE THEY NEVER GOT IT RIGHT THE FIRST TIME. THAT IS NOT INCLUDING ALL THE OTHERS THINGS THAT HAVE BEEN CHANGED, ELECTRICAL SYSTEM WIRING, AND MAJOR PARTS OF THE ENGINE. RECENTLY WE TOOK OUR AUDI TO THE SERVICE DEPT IN SCOTTSDALE AZ , FOR THE RECALL OF THE AIR CANISTER AND ALSO BECAUSE IT WAS BEGINNING TO SMELL LIKE GAS AGAIN AND THE CHECK ENGINE LIGHT TURNED ON AND TROUBLE WITH THE STARTUP OF OUR VEHICLE. HAD IT CHECKEDOUT BY A CERTIFIED MECHANIC, WHICH TOLD ME IT WAS THE ALTERNATOR. I HAD JUST BOUGHT A BRAND NEW GEL BATTERY AT AUTOZONE, DIDNT WANT THE BAD ALTERNATOR TO DRAIN MY NEW BATTERY SO SINCE I KNEW IT HAD BEEN REPLACED BEFORE BY AUDI IN CHANDLER, I TOLD THE SERVICE ADVISOR THAT IT WAS BAD, AND IF HE COULD PLEASE CHECK AND REPLACE. BEFORE THAT I ALSO HAD IT RECHECKED AT AUTOZONE AND ORIELLYS AND THEY TOLD ME THE SAME THING, BAD ALTERNATOR....HOPEFULLY YOU SEE WHERE I'M GETTING AT. I'M TRYING TO BE AS DETAIL AS POSSIBLE, SO SORRY FOR THE LENGTH OF THIS LETTER. TO NO SURPRISE OF MINE THE SERVICE ADVISOR CALLS ME BACK AND TELLS ME THAT MY FUEL INJECTORS ARE GOING BAD, WHATTT
TIMING CHAIN TENSIONER, TENSIONER ETC FOR CAMSHAFTS WITH ENGINE REPAIR. DURING OIL CONSUMPTION REPAIR THE MECHANIC NOTICED THIS ISSUE AND IT WAS REPAIRED DURING THE OIL CONSUMPTION REPAIR. 2011 AUDI Q5 75K MILES
2011 AUDI Q5 MISFIRING AFTER OIL CONSUMPTION REPAIR. TOOK BACK TO SERVICE CENTER AND IT WAS MISFIRING. FOUND PIPE FOR THE OIL SEPARATOR WAS NOT ATTACHED.
2011 AUDI Q5 WOULDN'T HOLD IDLE, WOULDN'T ACCELERATE ON CITY STREET, STALLED AT A TURN CHECK ENGINE LIGHT CAME ON AND IT WOULDN'T START BACK UP NOT EVEN TURN OVER. IT HAD TO BE TOWED TO THE MECHANIC. FUEL PUMP ELECTRONICS FAULTY, THEY REPLACED THE FUEL PUMP MODULE. AUDI HAS 96K MILES.
TL* THE CONTACT OWNS A 2011 AUDI Q5. WHILE DRIVING 30 MPH, THE CONTACT SMELLED A FUEL ODOR. THE CONTACT PULLED THE VEHICLE OVER AND SHUT OFF THE ENGINE. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT WAS UNSUCCESSFUL AND THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, THE ELECTRIC POWER STEERING WARNING MESSAGE APPEARED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE CONTACT CALLED THE COLLECTION AUDI (200 BIRD RD, CORAL GABLES, FL 33146, (305) 444-5555), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN.
THE CAR SMELLS TO RAW GAS SITTING IN THE GARAGE. WHEN I GET IN IT THE ISIDE SMELLS TO RAW GAS ALSO. I AM NOT GETTING ANY WARNING SIGNS.
TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT STATED THAT AN ABNORMAL FUEL ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THE ODOR WAS SO STRONG THAT THE WINDOWS HAD TO BE ROLLED DOWN WHILE DRIVING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 89,284.
ENGINE LIGHT IS CONSTANTLY ON. FUEL SYSTEM MALFUNCTIONS AND VERY EXPENSIVE IGNITION COIL/ SPARK PLUG REPAIRS ARE ALWAYS THE ISSUE. THE ENGINE LIGHT COMES ON WHILE THE CAR IS IN MOTION WHEN THE FUEL SYSTEM MALFUNCTIONS. THE ENGINE LIGHT COMES ON SHORTLY AFTER THE CAR IS TURNED ON WHEN IT'S THE IGNITION COILS/ SPARK PLUGS. WHEN THE IGNITION COILS/ SPARK PLUGS ARE THE ISSUE, THE CAR SHAKES.
MY VEHICLE WENT TO THE AUDI FIFE DEALERSHIP. ADVISED I NEEDED A NEW ENGINE. I TRIED TO TRADE IN THE VEHICLE AND I WAS ADVISED THAT MY CAR HAD -0-TRADE IN VALUE. THEY WOULDN'T ACCEPT ON A TRADE-IN. THEY SAID IT WAS WORTHLESS. I TOWED THE VEHICLE HOME AND I NOTICED ON MY PAPERWORK THAT THE DEALERSHIP COMPLETED "3" RECALLS WITHOUT MY PERMISSION OR KNOWLEDGE. I ASKED SERVICE WHY THEY COMPLETED THESE RECALLS ON A WORTHLESS VEHICLE THAT I HAD TO TOW HOME. A VEHICLE THE DEALERSHIP DIDN'T WANT. I FOUND OUT THAT THIS DEALERSHIP IS COLLECTING OVER $14,000 FOR RECALLS THAT I DIDN'T AUTHORIZE ON A VEHICLE THAT THEY SAID WAS WORTHLESS. I CAN'T EVEN VERIFY IF THE DEALERSHIP ACTUALLY DID THE RECALLS. THIS IS AN UNETHICAL PRACTICE FOR THIS DEALERSHIP TO TELL ME MY VEHICLE IS WORTHLESS WITHOUT AN ENGINE; WON'T ACCEPT ON A TRADE; TOWED MY VEHICLE HOME BUT THEY COLLECT $14,000.
AUDI Q5. CONSUMER WRITES IN REGARDS TO NO REMEDY/TIME FRAME AVAILABLE TO REPAIR AIR BAG REPLACEMENT RECALL, FUEL PUMP CRACKS AND ENGINE OIL LEAKAGE ISSUES. *SMD UPDATED 04/19/2017. *JS
TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
WE WERE TRANSFERRED FROM CHICAGO TO GERMANY AT THE END OF 2014 AND AS THE AUDI RECALL FOR THE AIRBAG AND FUEL FLANGE WERE NOW AVAILABLE WE SCHEDULED THE VEHICLE FOR SERVICE ON 11/12 JAN 2017. THE DEALER HAD THE RECALLS IN THE SYSTEM AND PRINTED THEM OUT AS A SERVICE ORDER FOR REPAIR. ON 12TH JANUARY THE DEALER CALLED AND SAID AUDI AG WOULD NOT AUTHORIZE THE REPAIRS. I CALLED AGAIN TODAY 13 FEB 2017 AND THE DEALERS SERVICE REPRESENTATIVE DANIEL CARR SAID THEY WOULD NOT AUTHORIZE AND THAT THE DEALER HAS NO WAY OF ORDERING THE PARTS WITHOUT AUDI AG AND THAT I SHOULD CONTACT AN AMERICAN DEALERSHIP IN THE US.
TAKATA RECALL AFTER 10 MONTHS OF RECEIVING A RECALL NOTICE, THE TAKATA REPLACEMENT BAGS ARE STILL NOT AVAILABLE FROM FROMAUDI DEALER. I ALSO RECEIVED A RECALL IN NOVEMBER REGARDING FUEL PUMP FLANGE -- AFTER CALLING MY DEALER SEVERAL TIMES, I AM TOLD REPLACEMENT OFFERED BY RECALL NOTICE IS NOT AVAILABLE, MAY NOT BE FOR SEVERAL MONTHS - THIS IS FIRE HAZARD. AUDI LEAVES ME TO DRIVE A VEHICLE WITH 2 SERIOUS DEFECTS, WHICH THEY KNOW ABOUT, AND MAKE NO EFFORT TO DEAL WITH THE RECALL OR OFFER ME A REPLACEMENT VEHICLE. HOW CAN THIS BE ACCEPTED? *TR
TAKATA RECALL.. NOTHING... HAS HAPPENED, AND I HAVE BEEN NOTIFIED OF THIS ISSUE BY AUDI.. BUT WANTED TO RECORD THAT NOTHING HAS NEED DONE. THERE IS ALSO A FUEL PUMP FLANGE RECALL THAT HAS NOT BEEN ADDRESSED. NO ISSUES AT THIS TIME.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V660000 (FUEL SYSTEM, GASOLINE) AND 16V078000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/05/2017*CT UPDATED 01/17/17.*JB
TAKATA RECALL AND FUEL PUMP FLANGE REMEDY NOT AVAILABLE IN TIMELY MANNER
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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