2012 Audi Q7 Fuel system Problems

There have been continuous indicators by way of the check engine light repeatedly appearing on my vehicle's dash for a number of years. A different determination was always discovered each time I took my vehicle to the only Audi Certified Dealership in my area. Most recently, I have been told that my vehicle now requires a Fuel System Replacement, High Pressure Fuel Pump, All Components in Fuel Tank, Fuel Rails, Injectors, All Rubber Fuel Lines for a cost of $16,830.50. Coincidentally, I received information by mail from the manufacturer (Audi), indicating there was a Safety Recall 20W9--Fuel Pump Flange for this exact same issue, and that my vehicle had been identified amongst the other reported 143,214 vehicles, as affected. This information was dated October 6, 2016. I immediately contacted my local Audi dealership to schedule an appointment to discuss next step options to resolve this recall issue, and was told then by my assigned Service Technician that the parts were not available at that time to render repairs, but I would be contacted when to bring my vehicle back in. Subsequently, I don't recall ever having that particular issue get resolved because a plethora of other issues related the countless times the check engine light regularly appeared became priority. Now I'm eing told that the exact recall issue I was notified about years ago is the latest identified problem and totally my "financial responsibility", because it's not being covered under warranty. This is as much of a safety issue now as it was then, but never got directly addressed or settled. Thankfully due to my awareness by being the regular, primary driver of my vehicle, I have been diligent in reporting check engine light ndicators, along with any other mechanical light issues each time they've appeared, and there have been no incidents or accidents posing a major threat to my safety. Of course, I wish to keep it this way when operating any vehicle on the roads I travel.

NHTSA ID

11646383

Incident

Feb 10, 2025

The contact owns a 2012 Audi Q7. The contact stated that upon starting the vehicle, there was an abnormal odor inside the vehicle with the check engine warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the high-pressure fuel pump and the fuel system were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 101,000.

NHTSA ID

11646234

Incident

Feb 1, 2025

Mileage

101,000 mi

2012 AUDI Q7 3.0T S LINE PRESTIGE, 91K MILES! STARTED AS SMALL GASOLINE SMELL BECOMING STRONGER THROUGHOUT THE NEXT COUPLE DAYS. SMELLED REALLY STRONG AROUND REAR LEFT DOOR AREA AND INSIDE CABIN. INVESTIGATED FUEL LEAK AND NOTICE UNDERNEATH THE SUV, FUEL DRIPPING DOWN THE SIDE OF ONE OF THE TWO FUEL TANKS. DISCONNECT BATTERY, REMOVE REAR SEAT TO ACCESS FUEL PUMP PANEL ON THE FLOOR, DISCOVERED LOTS OF FUEL LEAK NEAR PUMP AND ELECTRICAL CONNECTORS. NOTICED THAT THE FUEL FILTER HOUSING ALREADY HAD "AUDI'S QUICK FIX" (PROTECTIVE FILM) COVERING THE AREA BUT IT WAS STILL LEAKING. NOT TO MENTION THE PUMP'S ELECTRICAL CONNECTORS WAS SOAKED IN THE FUEL THAT HAD THE FUEL PUDDLE! THIS ISSUE SHOULD HAVE BEEN FOUND WHEN I HAD A RECENT SAFETY RECALL CODE 20W9 DONE AT AN AUDI DEALERSHIP JUST A COUPLE WEEKS PRIOR. IN ORDER TO FIX THE LEAKING ISSUE, I HAD TO BUY A NEW FUEL FILTER W/ FLANGE, "PROTECTIVE FILM", AND A SOME SEAL RING.

NHTSA ID

11364394

Incident

Sep 30, 2020

Mileage

91,000 mi

FUEL PUMP LEAKED CAUSING A DANGEROUS SITUATION AND NEEDED TO BE REPAIRED IMMEDIATELY

NHTSA ID

11354305

Incident

Sep 1, 2020

Mileage

83,000 mi

RECALL 20W9 WAS COMPLETED ABOUT MAY 2018. NO LEAKING OR CRACKS WERE FOUND. BUTYL TAPE WAS PLACED OVER FLANGE TO "PREVENT" FUTURE LEAKS. AUGUST 2020, FUEL FLANGE IS NOW LEAKING. STRONG GASOLINE SMELL FROM OUTSIDE OF VEHICLE. DEALERSHIP SERVICE DEPARTMENT CONFIRMS IT IS LEAKING. REFUSE TO COVER COST OF REPLACEMENT. THE ORIGINAL "RECALLED" PART IS STILL IN VEHICLE. WHY WILL IT NOT BE COVERED NOW BECAUSE THE PART LASTED A FEW YEARS LONGER THAT OTHERS. IT STILL HAS FAILED AND THEIR BAND AID HAS FAILED.

NHTSA ID

11352544

Incident

Aug 1, 2020

Mileage

116,000 mi

CRANKSHAFT PULLEY RIPPED ITSELF APART AT IDLE AFTER VEHICLE WAS STARTED.

NHTSA ID

11286693

Incident

Dec 2, 2019

Mileage

80,000 mi

TL* THE CONTACT OWNS A 2012 AUDI Q7. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE). THE CONTACT HAD NOT EXPERIENCED A FAILURE PRIOR TO RECEIVING THE NOTICE. AFTER THE RECALL REPAIR WAS PERFORMED, THE CONTACT NOTICED A FUEL ODOR AFTER PARKING THE VEHICLE. AUDI VALENCIA (LOCATED AT 23923 CREEKSIDE RD, VALENCIA, CA, 91355, 888-626-6138) STATED THAT THE RECALL REMEDY COULD NOT BE COMPLETED AGAIN DUE TO THE PREVIOUS REPAIR. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

NHTSA ID

11255933

Incident

Sep 12, 2019

Mileage

85,000 mi

I SMELL GAS FUMES AFTER DRIVING MY CAR AND THEN PARKING IT IN THE GARAGE. THE PART WAS SUPPOSEDLY FIX BEFORE THROUGH THE RECALL BUT IF I WAS FIXED CORRECTLY OR IN FACT FIXED AT ALL, THEN WHY IS IT HAPPENING NOW. I TOOK THE CAR IN BECAUSE I RECEIVED THE RECALL NOTICE, NOT BECAUSE I WAS EXPERIENCING ANY ISSUES, BUT NOW THAT I AM THEY WON'T FIX IT. IT OBVIOUSLY WASN'T FIXED PROPERLY

NHTSA ID

11255926

Incident

Sep 13, 2019

Mileage

30 mi

OIL GOES LOW QUICKLY. HEAVY FUEL LEAK WHEN CAR IS TURNED ON.

NHTSA ID

10981377

Incident

Apr 29, 2017

Mileage

40,000 mi

TL* THE CONTACT OWNS A 2012 AUDI Q7. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE) WAS RECEIVED IN SEPTEMBER. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10927632

Incident

Nov 18, 2016

VEHICLE HAS A VERY STRONG GASOLINE SMELL AFTER THE VEHICLE HAS BEEN TURNED OFF. THE ODOR IS ESPECIALLY STRONG IN A CONFINED SPACE SUCH A GARAGE. THE SOURCE OF THE ODOR IS NEAR THE DRIVER SIDE REAR TIRE. LIVING IN A VERY WARM CLIMATE, I FEAR THAT A FIRE MAY BE CAUSED BY THE STRONG FUMES COMING FROM THE VEHICLE. THE DEALER STATED THAT THEY ARE AWARE OF THIS CONCERN AND ARE 90% CURTAIN THAT THE SOURCE IS THE FUEL PUMP. WHEN ASKED IF A SAFETY RECALL HAS BEEN ISSUED FOR THIS CONCERN, THEY STATED THAT NOTHING HAS BEEN REPORTED.

NHTSA ID

10874392

Incident

Jun 1, 2016

PULLING OUT MAKING A LEFT TURN FROM A STOP, VEHICLE SUDDENLY HESITATED, POWER TO ENGINE WAS INTERMITTENT AND JERKY, AND ACCELERATION WAS POOR TO NONE. MANY WARNING LIGHTS CAME ON (STABILITY, TIRE PRESSURE, ANTI-LOCK, ETC.). STEERING WHEEL WAS ALSO SHAKING SLIGHTLY (POWER STEERING MOTOR?). CONDITION CONTINUED FOR ABOUT A MILE WHILE VEHICLE PROCEEDED TO HOME. TURNING VEHICLE OFF AND ON RESOLVED THE PROBLEM. ON INITIAL CALL TO DEALERSHIP I WAS TOLD "THEY DO THAT SOMETIMES; YOU NEED TO TURN OFF/ON TO REBOOT SYSTEM". AFTER TAKING FOR SERVICE FOUR DAYS LATER NO ISSUES WERE FOUND OTHER THAN SOME "MISFIRING" CODES ON DATE OF EVENT. I WAS TOLD THIS WAS NOT A SITUATION THEY'VE SEEN AND NO SERVICE BULLETINS EXISTED ON THE BEHAVIOR. AS THE INITIAL PROBLEM CONTINUED UNTIL CAR WAS TURNED OFF/ON IT SEEMS LIKELY THAT THE INITIAL INFORMATION FROM THE DEALERSHIP WAS CORRECT AND THIS IS A COMPUTER CONTROL PROBLEM. WE HAVE OWNED THE CAR SINCE NEW AND NOT EXPERIENCED THIS ISSUE BEFORE. THE CAR CURRENTLY HAS ABOUT 60K MILES ON IT. FORTUNATELY THERE WERE NO INJURIES BUT A LOSS OF POWER PULLING INTO TRAFFIC IS A VERY SERIOUS FAILURE. IF THIS IS SOMETHING THAT "HAPPENS SOMETIMES AND YOU NEED TO TURN THE VEHICLE OFF/ON TO REBOOT THE COMPUTER", IT NEEDS ATTENTION AND NEEDS TO BE RECTIFIED AS A SINGLE OCCURRENCE IS ONE TOO MANY.

NHTSA ID

10872929

Incident

Jun 3, 2016

Mileage

60,000 mi