2012 Audi Q7 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2012 Audi Q7, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Fuel system1230.0%
- Engine820.0%
- Steering410.0%
- Powertrain (other)37.5%
- Visibility37.5%
- Brakes25.0%
- Driver assistance25.0%
- Exterior lighting12.5%
- Electrical12.5%
- Body & structure12.5%
- Other / unspecified12.5%
- Seat belts12.5%
- Suspension12.5%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
There have been continuous indicators by way of the check engine light repeatedly appearing on my vehicle's dash for a number of years. A different determination was always discovered each time I took my vehicle to the only Audi Certified Dealership in my area. Most recently, I have been told that my vehicle now requires a Fuel System Replacement, High Pressure Fuel Pump, All Components in Fuel Tank, Fuel Rails, Injectors, All Rubber Fuel Lines for a cost of $16,830.50. Coincidentally, I received information by mail from the manufacturer (Audi), indicating there was a Safety Recall 20W9--Fuel Pump Flange for this exact same issue, and that my vehicle had been identified amongst the other reported 143,214 vehicles, as affected. This information was dated October 6, 2016. I immediately contacted my local Audi dealership to schedule an appointment to discuss next step options to resolve this recall issue, and was told then by my assigned Service Technician that the parts were not available at that time to render repairs, but I would be contacted when to bring my vehicle back in. Subsequently, I don't recall ever having that particular issue get resolved because a plethora of other issues related the countless times the check engine light regularly appeared became priority. Now I'm eing told that the exact recall issue I was notified about years ago is the latest identified problem and totally my "financial responsibility", because it's not being covered under warranty. This is as much of a safety issue now as it was then, but never got directly addressed or settled. Thankfully due to my awareness by being the regular, primary driver of my vehicle, I have been diligent in reporting check engine light ndicators, along with any other mechanical light issues each time they've appeared, and there have been no incidents or accidents posing a major threat to my safety. Of course, I wish to keep it this way when operating any vehicle on the roads I travel.
The contact owns a 2012 Audi Q7. The contact stated that upon starting the vehicle, there was an abnormal odor inside the vehicle with the check engine warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the high-pressure fuel pump and the fuel system were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 101,000.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
There have been continuous indicators by way of the check engine light repeatedly appearing on my vehicle's dash for a number of years. A different determination was always discovered each time I took my vehicle to the only Audi Certified Dealership in my area. Most recently, I have been told that my vehicle now requires a Fuel System Replacement, High Pressure Fuel Pump, All Components in Fuel Tank, Fuel Rails, Injectors, All Rubber Fuel Lines for a cost of $16,830.50. Coincidentally, I received information by mail from the manufacturer (Audi), indicating there was a Safety Recall 20W9--Fuel Pump Flange for this exact same issue, and that my vehicle had been identified amongst the other reported 143,214 vehicles, as affected. This information was dated October 6, 2016. I immediately contacted my local Audi dealership to schedule an appointment to discuss next step options to resolve this recall issue, and was told then by my assigned Service Technician that the parts were not available at that time to render repairs, but I would be contacted when to bring my vehicle back in. Subsequently, I don't recall ever having that particular issue get resolved because a plethora of other issues related the countless times the check engine light regularly appeared became priority. Now I'm eing told that the exact recall issue I was notified about years ago is the latest identified problem and totally my "financial responsibility", because it's not being covered under warranty. This is as much of a safety issue now as it was then, but never got directly addressed or settled. Thankfully due to my awareness by being the regular, primary driver of my vehicle, I have been diligent in reporting check engine light ndicators, along with any other mechanical light issues each time they've appeared, and there have been no incidents or accidents posing a major threat to my safety. Of course, I wish to keep it this way when operating any vehicle on the roads I travel.
Since I bought my vehicle it has been burning oil I am adding oil every two to three days because it burns it and the smells burnt and the light comes on I have to add 3 oil bottles every two to three days It smells burnt and I cannot drive for long periods of times because I am scared something can happen. I have a 2012 audi q7.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
On or December 5th, 2025 (4 days after taking possession of the vehicle, I experienced a sudden and severe steering system failure while driving. When turning the steering wheel (even slightly), the vehicle produced a loud buzzing/grinding noise and the steering effort increased significantly, creating an immediate safety hazard. Because the steering issue worsened quickly and made the vehicle difficult to control, I stopped driving and brought the vehicle to an authorized Audi dealership for inspection. The Audi dealership confirmed the steering failure was caused by a major power steering system defect, including active power steering fluid leakage from the steering rack area consistent with internal seal failure, and the power steering pump being faulty due to fluid loss. The dealership advised replacement of the power steering rack and pump and stated the vehicle was unsafe to test drive due to its condition. During the same inspection, the Audi dealership also identified additional serious safety-related defects, including a brake system condition where the brake pedal slowly sinks toward the floor when pressure is applied (indicating a braking system performance failure requiring brake fluid exchange and further diagnosis if unresolved). The inspection also documented multiple additional mechanical and safety concerns requiring extensive repairs, including suspension and drivetrain defects and other conditions indicating the vehicle was not roadworthy as sold. The vehicle remains available for inspection. This incident involved a sudden loss of steering assist and braking abnormalities that could lead to loss of control, crash risk, and injury to the driver, passengers, and other motorists.
CRANK PULLEY HARD RUBBER CORE OR SO CALLED HARMONIC BALANCER BROKE AND SERPENTINE BELT FELL OFF CAUSING TO LOOSE POWER STEERING AND NOT BE ABLE TO STEER. I WAS PULLING OUT OF A HIGHWAY RAMP AND THANKFULLY OTHER CARS WERE ABLE TO AVOID ME DUE TO THE LOW TRAFFIC AT THE TIME OF THE INCIDENT. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
CRANK PULLEY HARD RUBBER CORE OR SO CALLED HARMONIC BALANCER BROKE AND SERPENTINE BELT FELL OFF CAUSING TO LOOSE POWER STEERING AND NOT BE ABLE TO STEER. I WAS PULLING OUT OF A HIGHWAY RAMP AND THANKFULLY OTHER CARS WERE ABLE TO AVOID ME DUE TO THE LOW TRAFFIC AT THE TIME OF THE INCIDENT. *TR
CRANKSHAFT PULLEY RIPPED ITSELF APART AT IDLE AFTER VEHICLE WAS STARTED.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
ON TWO DIFFERENT OCCASIONS THE PASSENGER SIDE WINDSHIELD WIPER ARM HAS SNAPPED OFF DURING HEAVY RAINSTORMS WHILE DRIVING WITHIN NYC'S POSTED SPEED LIMIT ON THE GRAND CENTRAL PARKWAY OF 50 MPH. THE LACK OF VISIBILITY COMPROMISES MY SAFETY AND OTHERS WHILE OPERATING THE VEHICLE.
PASSENGER SIDE WIPER ARM BROKE COMPLETELY OFF WHILE DRIVING IN THE RAIN ON A MAIN STREET. IT WAS IN OPERATION AT THE TIME OF INCIDENT.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
On or December 5th, 2025 (4 days after taking possession of the vehicle, I experienced a sudden and severe steering system failure while driving. When turning the steering wheel (even slightly), the vehicle produced a loud buzzing/grinding noise and the steering effort increased significantly, creating an immediate safety hazard. Because the steering issue worsened quickly and made the vehicle difficult to control, I stopped driving and brought the vehicle to an authorized Audi dealership for inspection. The Audi dealership confirmed the steering failure was caused by a major power steering system defect, including active power steering fluid leakage from the steering rack area consistent with internal seal failure, and the power steering pump being faulty due to fluid loss. The dealership advised replacement of the power steering rack and pump and stated the vehicle was unsafe to test drive due to its condition. During the same inspection, the Audi dealership also identified additional serious safety-related defects, including a brake system condition where the brake pedal slowly sinks toward the floor when pressure is applied (indicating a braking system performance failure requiring brake fluid exchange and further diagnosis if unresolved). The inspection also documented multiple additional mechanical and safety concerns requiring extensive repairs, including suspension and drivetrain defects and other conditions indicating the vehicle was not roadworthy as sold. The vehicle remains available for inspection. This incident involved a sudden loss of steering assist and braking abnormalities that could lead to loss of control, crash risk, and injury to the driver, passengers, and other motorists.
TL* THE CONTACT OWNS A 2012 AUDI Q7. WHILE DRIVING 50 MPH APPROACHING A STOP LIGHT WITH THE BRAKE PEDAL DEPRESSED, THE BRAKES FAILED TO STOP THE VEHICLE. THE CONTACT QUICKLY APPLIED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AUDI MARIETTA (LOCATED AT 1141 COBB PKWY SE, MARIETTA, GA 30060, (678) 257-3658) WHERE IT WAS DIAGNOSED THAT THE VACUUM PIPE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,525.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
CRANK PULLEY HARD RUBBER CORE OR SO CALLED HARMONIC BALANCER BROKE AND SERPENTINE BELT FELL OFF CAUSING TO LOOSE POWER STEERING AND NOT BE ABLE TO STEER. I WAS PULLING OUT OF A HIGHWAY RAMP AND THANKFULLY OTHER CARS WERE ABLE TO AVOID ME DUE TO THE LOW TRAFFIC AT THE TIME OF THE INCIDENT. *TR
PULLING OUT MAKING A LEFT TURN FROM A STOP, VEHICLE SUDDENLY HESITATED, POWER TO ENGINE WAS INTERMITTENT AND JERKY, AND ACCELERATION WAS POOR TO NONE. MANY WARNING LIGHTS CAME ON (STABILITY, TIRE PRESSURE, ANTI-LOCK, ETC.). STEERING WHEEL WAS ALSO SHAKING SLIGHTLY (POWER STEERING MOTOR?). CONDITION CONTINUED FOR ABOUT A MILE WHILE VEHICLE PROCEEDED TO HOME. TURNING VEHICLE OFF AND ON RESOLVED THE PROBLEM. ON INITIAL CALL TO DEALERSHIP I WAS TOLD "THEY DO THAT SOMETIMES; YOU NEED TO TURN OFF/ON TO REBOOT SYSTEM". AFTER TAKING FOR SERVICE FOUR DAYS LATER NO ISSUES WERE FOUND OTHER THAN SOME "MISFIRING" CODES ON DATE OF EVENT. I WAS TOLD THIS WAS NOT A SITUATION THEY'VE SEEN AND NO SERVICE BULLETINS EXISTED ON THE BEHAVIOR. AS THE INITIAL PROBLEM CONTINUED UNTIL CAR WAS TURNED OFF/ON IT SEEMS LIKELY THAT THE INITIAL INFORMATION FROM THE DEALERSHIP WAS CORRECT AND THIS IS A COMPUTER CONTROL PROBLEM. WE HAVE OWNED THE CAR SINCE NEW AND NOT EXPERIENCED THIS ISSUE BEFORE. THE CAR CURRENTLY HAS ABOUT 60K MILES ON IT. FORTUNATELY THERE WERE NO INJURIES BUT A LOSS OF POWER PULLING INTO TRAFFIC IS A VERY SERIOUS FAILURE. IF THIS IS SOMETHING THAT "HAPPENS SOMETIMES AND YOU NEED TO TURN THE VEHICLE OFF/ON TO REBOOT THE COMPUTER", IT NEEDS ATTENTION AND NEEDS TO BE RECTIFIED AS A SINGLE OCCURRENCE IS ONE TOO MANY.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
HELLO! I HAVE AN 2012 AUDI Q7 AND MY AIRBAGS NEVER DEPLOYED AT 50 MPH IMPACT. IT'S A TOTAL LOSS. DO I HAVE GROUNDS FOR A LAWSUIT?
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
MAIN PULLEY OR SO CALLED HARMONIC BALANCER BROKE AND SERPENTINE BELT FELL OFF CAUSING TO LOOSE POWER STEERING AND NOT BE ABLE TO STEER I WAS LUCKY THAT JUST MADE IT THE TURN AND I WAS ON STRAIGHT PAT AND LOW SPEED TO STOP SAFELY.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
HELLO! I HAVE AN 2012 AUDI Q7 AND MY AIRBAGS NEVER DEPLOYED AT 50 MPH IMPACT. IT'S A TOTAL LOSS. DO I HAVE GROUNDS FOR A LAWSUIT?
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
HELLO! I HAVE AN 2012 AUDI Q7 AND MY AIRBAGS NEVER DEPLOYED AT 50 MPH IMPACT. IT'S A TOTAL LOSS. DO I HAVE GROUNDS FOR A LAWSUIT?
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
VEHICLE HAS 31,000 MILES. ONLY THREE OR FOUR PEOPLE SAT IN THE BACK EVER IN THE TIME I HAD THE CAR AND THE SEATBELT IN THE BACK DRIVER SIDE IS BROKEN.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
On or December 5th, 2025 (4 days after taking possession of the vehicle, I experienced a sudden and severe steering system failure while driving. When turning the steering wheel (even slightly), the vehicle produced a loud buzzing/grinding noise and the steering effort increased significantly, creating an immediate safety hazard. Because the steering issue worsened quickly and made the vehicle difficult to control, I stopped driving and brought the vehicle to an authorized Audi dealership for inspection. The Audi dealership confirmed the steering failure was caused by a major power steering system defect, including active power steering fluid leakage from the steering rack area consistent with internal seal failure, and the power steering pump being faulty due to fluid loss. The dealership advised replacement of the power steering rack and pump and stated the vehicle was unsafe to test drive due to its condition. During the same inspection, the Audi dealership also identified additional serious safety-related defects, including a brake system condition where the brake pedal slowly sinks toward the floor when pressure is applied (indicating a braking system performance failure requiring brake fluid exchange and further diagnosis if unresolved). The inspection also documented multiple additional mechanical and safety concerns requiring extensive repairs, including suspension and drivetrain defects and other conditions indicating the vehicle was not roadworthy as sold. The vehicle remains available for inspection. This incident involved a sudden loss of steering assist and braking abnormalities that could lead to loss of control, crash risk, and injury to the driver, passengers, and other motorists.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .