Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2025 Audi Q7 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
WHile trying to park 2025 Q7 the vehicle accelerated without warning and adaptive cruise flashed quickly then disappeared. I was the driver and had a passanger along. THis incedent repeated itself within 30 mins. I am not comfortable driving the car..
I own a 2025 Audi Q7 and have experienced repeated malfunctions related to the vehicle’s driver assistance and safety systems. The vehicle frequently displays warnings such as “Driving Assist Not Available” and other safety system errors. These issues started while the vehicle was still relatively new and have continued intermittently. The warnings appear while driving and indicate that important driver assistance systems are not functioning properly. I have taken the vehicle to the dealership multiple times for inspection. However, the dealership often reported that they could not duplicate the problem or that no fault codes were found. Despite this, the warnings continue to appear and the problem remains unresolved. Because these systems are related to safety features such as emergency braking and driver assistance, I am concerned that the malfunction could create a dangerous driving situation. The vehicle has multiple documented service visits and I also have video evidence showing the warnings when they occur. I am reporting this issue because the malfunction involves critical safety systems and has not been properly resolved by the dealership.
The vehicle has adaptive cruise control with something called "predictive control." The occurrence happened on I-40 in New Mexico with a 75mph speed limit. I went to pass a semi and a pickup truck followed me into the passing lane. Both lanes were clear ahead for at least a tenth of a mile. As I got to the front of the semi, we reached an exit off the right lane. The Q7 slammed on the brakes - not slowed down, it literally slammed on the brakes. Luckily I reacted to hit the gas pedal to override the cruise control and the pickup truck driver reacted by slamming on his brakes. But a simple pass could have resulted in a disastrous accident solely because of the vehicle. I had some of these issues earlier in my trip, but not to the degree of the above incident. It was most common when passing near any intersection, including exit ramps and emergency vehicle cross-overs. An intersection icon showed up and the vehicle slowed down - sometimes gently, sometimes more forcefully. It appears to be operating within its design parameters. I reported the issue to the dealer, but I am currently across the country. I am awaiting a response. I found the settings to turn off predictive control and am testing the system to see if this works. But if the system is operating as designed, there appears to be a flaw if predictive control is active.
The contact owns a 2025 Audi Q7. The contact stated that the Lane Departure: Lane Keep Assist unintendedly engaged. While driving 40-70 MPH and attempting to switch lanes, the vehicle jerked abnormally. The contact stated that the Lane Departure: Lane Keep Assist was turned off. The Lane Departure: Lane Keep Assist warning light was illuminated. The vehicle was taken back to the local dealer on two occasions, and the contact was informed that the vehicle was operating as designed. The system was reset, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.
The system keeps turning itself on after I knowingly turn it off. I have seen that other customers have complained for the same reason. I have owned the car since 1/30/25, it has turned itself on average 1-2x per week since owning the car. There are a myriad of other software issues with the car that Audi refuses to fix. When it comes back on, if I do not immediately notice, making any lane change becomes very dangerous, or particularly in a panic situation, the steering wheel is jerked so hard by the car that it is not a safe system to have turned on.
Purchased my new 2025 Audi Q7 on 11/23/2024. About a week later, I discovered that after I permanently turned OFF the Lane Departure Warning/Alert, it came back on unexpectedly and nearly caused me to overcorrect during a lane change and nearly caused me to hit an oncoming vehicle. This problem has been recurring at random intervals over the last 3 months of approximately 3 to 10 key cycles with the same safety issues. I've advised the dealership & Audi of the problem and they have refused to do anything since they say it is a 'software problem' and hope to have a 'fix' in Q2 or Q3. I understand that this issue has been ongoing for the last 2 or 3 years on Audi new cars and a software fix has been 'in the works' since then.
Often brakes abruptly. the first time the car was set at 60mph adaptive cruise control when the car abruptly braked to almost a stop on a divided four lane hwy. I reported incidents to Audi Cary & put my car in for service. they did not find diagnostic conclusion. after picking up my car the problem continues.While on Adaptive cruise control set at 62 mph abruptly decelerates to 17, forcing driver to pull into right turn lane. Again on same afternoon car braked abruptly with another car following closely behind, the driver accelerated, there was a pause where braking stopped but car did not accelerate, then the car accelerated avoiding being hit from behind. The last two incidents I immediately call Audi Cary to report the problem. I now journal all episodes of malfunction.
I leased a brand new 2025 Q7 at the beginning of June 2024. Two weeks into the lease i was attempting to back my car out of a parking spot at work, during a rainstorm, and the vehicle applied the brakes, grinding me to a sudden halt. It thought the rain was an obstacle. I tried several times to back out of the parking space and each time the car, without any other warning, slammed on the brakes. I called my salesperson who requested I contact the service center, who requested that I bring the vehicle in to be looked at. I was told that the vehicle should not be acting that way. After having the vehicle for 24 hours they called me to say there were no malfunctions or errors recorded in the system and I could come get the car. They told me that they were not able to "simulate rain" to test the issue adequately. A couple of weeks later it happened again. This time I was attempting to leave my garage, again in the rain, and I could not do so. The vehicle continued to halt each time I tried to back up. The car went back to the service center who had it for a full week, from 7/23/24 - 7/30/24, just to tell me that the issue I am referring to is actually "normal behavior and is a feature of the car" and they said that it could be turned off. This issue continued to occur and so I was provided a loaner vehicle while they were investigating what was occurring with mine. This report is related to that loaner vehicle as it has the same issue as my leased vehicle. Neither 2025 Q7 will backup in the rain and will slam on the brakes if you attempt to do so. The dealer continues to claim this is normal and I was told the issue was mine and there was nothing the dealer can or will do. I am reporting this vehicle as having an issue due to the severe safety concerns surrounding this issue with these vehicles. It is not being taken seriously by Audi and this is very concerning.
I leased a brand new 2025 Q7 at the beginning of June 2024. Two weeks into the lease i was attempting to back my car out of a parking spot at work, during a rainstorm, and the vehicle applied the brakes, grinding me to a sudden halt. It thought the rain was an obstacle. I tried several times to back out of the parking space and each time the car, without any other warning, slammed on the brakes. I called my salesperson who requested I contact the service center, who requested that I bring the vehicle in to be looked at. I was told that the vehicle should not be acting that way. After having the vehicle for 24 hours they called me to say there were no malfunctions or errors recorded in the system and I could come get the car. They told me that they were not able to "simulate rain" to test the issue adequately. A couple of weeks later it happened again. This time I was attempting to leave my garage, again in the rain, and I could not do so. The vehicle continued to halt each time I tried to back up. The car went back to the service center who had it for a full week, from 7/23/24 - 7/30/24, just to tell me that the issue I am referring to is actually "normal behavior and is a feature of the car" and they said that it could be turned off. When I picked up the car, the feature they turned off was the Rear Cross Traffic Assist (RCTA). However, that is a feature that I want to be able to use and nowhere in the owner's manual or anywhere I can find does it say that rain will stop the vehicle. I do understand how the RCTA is meant to work and I do want to have an audible and visual warning of objects or people impeding my path. However, I do not want the vehicle thinking that rain is an obstacle. I do have videos of this occurring.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Data on this page last refreshed .