2025 Audi Q7

I placed my child into the back seat of my 2025 Audi Q7 and secured the child in the car seat. The key fob was inside the vehicle in the back seat, and the vehicle was turned off. After placing my child in the vehicle, the Q7 unexpectedly locked with both my child and the key fob inside. I did not intentionally lock the vehicle. I attempted to regain access to the vehicle, but the doors remained locked and I was unable to access my child. The vehicle did not appear to recognize or respond appropriately to the fact that the key fob was located inside the passenger compartment. My child remained trapped inside the locked vehicle for more than three minutes while I attempted to gain access. Because the vehicle was off, my child was restrained in a car seat, and I had no reliable way to open the vehicle, I became increasingly concerned for my child's safety. After repeated attempts to gain entry failed, I determined that I could not safely wait any longer. I was forced to break one of the vehicle's windows to gain emergency access and remove my child. The window was not broken because of an accident, collision, vandalism, or a misplaced key. It was intentionally broken solely as an emergency measure because the vehicle unexpectedly locked with a child and the key fob inside the passenger compartment and I could not regain access. I subsequently reported the incident to my Audi dealership and requested an investigation of the vehicle's central-locking, key-detection, convenience-access, and related electronic systems. I am reporting this incident to NHTSA because I believe a vehicle unexpectedly locking while the key fob and a restrained child are inside, combined with the inability to regain access, represents a serious potential safety hazard. Because the vehicle was turned off, this type of malfunction could be particularly dangerous during hot or cold weather. I am requesting that NHTSA document and investigate this incident and determine whether similar unin

NHTSA ID

11762197

Incident

Aug 28, 2026

Sunday morning, XXX, at 07:25 CST, while driving west on [XXX] outside of [XXX], the moonroof of the 2025 Audi Q7 spontaneously exploded with what sounded like a gunshot in the car. The sunscreen was closed at the time, so very little glass entered the vehicle. There were no other vehicles around us at the time. There was no rock hit. We took the next exit and examined the moonroof and found it to be completely gone with a thin rim of remaining glass. We drove to [XXX] and covered the entire moonroof with a well secured contractor bag and continued our remaining trip. I contacted the Glenwood Springs, Audi dealership, and took the vehicle for a dealer examination/inspection on 08/18/26. They told me that this was not covered under the warranty, and that it was probabpy caused by a rock striking the glass. We were very fortunate that the sunscreen was closed at the time or we would have been showered with glass. There were no premonitory signs that this was about to occur. While at the dealership we were shown a copy of recently released TSB from Audi (XXX) acknowledging the potential for glass moonroof spontaneously shattering. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11760792

Incident

Aug 16, 2026

4/30/26 I came home, parked in my driveway, got out of the car and opened the left back door to get my handicapped son out of the car. He wanted his talker from his backpack(he is nonverbal), so I sat next to him on the back seat and gave him the talker. Then I got out of the car and helped him to get out, closed the left rear door and turned towards my house holding his hand. At that point my mother who got out of the house because she saw us coming started yelling that the car is moving. I jumped, opened the driver door put my right leg inside trying to stop it but by then the car had already hit my fence right where we have a gate. The gate unlatched and opened and the car got then stuck in the opening pinning my left leg which was still On the ground against the door and the car as the car itself was pinned inside the fence opening. Eventually the gate completely gave in and the car continued to slowly move forward into my backyard, I got my right leg out while I saw the car rolling and taking down a shed and stopping in my tree. My leg was hurting very badly so I called 911. I still have some minor discomfort but had a large hematoma and significant pain for 2 weeks. Then the car had a failure to start several times on two different days on one day needing 15 attempts to start. I took the car to the dealer after the first incident and they said no codes and car is fine. I took it again after the car didn’t start and they mocked me. There was 15000 in body damage. I am a doctor and discussed with 5 different patients that are mechanics and they all said this car has clearly a defect and I should Not be driving it.

NHTSA ID

11754011

Incident

Apr 30, 2026

WHile trying to park 2025 Q7 the vehicle accelerated without warning and adaptive cruise flashed quickly then disappeared. I was the driver and had a passanger along. THis incedent repeated itself within 30 mins. I am not comfortable driving the car..

NHTSA ID

11726270

Incident

Mar 21, 2026

Start/Stop button will not start the engine at times. May take several attempts before engine will start. Had to have Audi Roadside Assist come to my location to get the vehicle car started. Drove vehicle to nearest dealer with the "engine light" illuminated. Was advised that Audi has a software update that needs to be installed. Update was supposed to drop by week 10 of 2026 but it is still not available as of week 12. Audi and the dealer cannot provide a resolution after vehicle has been in shop for 3 weeks. Was told that I could pick up the car since they did not see it as a safety issue, but if the vehicle if often unable to start why would one trust driving it?

NHTSA ID

11725077

Incident

Feb 23, 2026

I own a 2025 Audi Q7 and have experienced repeated malfunctions related to the vehicle’s driver assistance and safety systems. The vehicle frequently displays warnings such as “Driving Assist Not Available” and other safety system errors. These issues started while the vehicle was still relatively new and have continued intermittently. The warnings appear while driving and indicate that important driver assistance systems are not functioning properly. I have taken the vehicle to the dealership multiple times for inspection. However, the dealership often reported that they could not duplicate the problem or that no fault codes were found. Despite this, the warnings continue to appear and the problem remains unresolved. Because these systems are related to safety features such as emergency braking and driver assistance, I am concerned that the malfunction could create a dangerous driving situation. The vehicle has multiple documented service visits and I also have video evidence showing the warnings when they occur. I am reporting this issue because the malfunction involves critical safety systems and has not been properly resolved by the dealership.

NHTSA ID

11724319

Incident

Jul 15, 2025

New Audi Q7 only 1,392 miles driven, front brake failed, Audi NOT willing to remedy under warranty claiming unsubstantiated brakes overheated due to excessive braking ? Clearly manufacturer fault and serious safety hazard - no support from Audi Grapevine

NHTSA ID

11708002

Incident

Dec 29, 2025

The vehicle has adaptive cruise control with something called "predictive control." The occurrence happened on I-40 in New Mexico with a 75mph speed limit. I went to pass a semi and a pickup truck followed me into the passing lane. Both lanes were clear ahead for at least a tenth of a mile. As I got to the front of the semi, we reached an exit off the right lane. The Q7 slammed on the brakes - not slowed down, it literally slammed on the brakes. Luckily I reacted to hit the gas pedal to override the cruise control and the pickup truck driver reacted by slamming on his brakes. But a simple pass could have resulted in a disastrous accident solely because of the vehicle. I had some of these issues earlier in my trip, but not to the degree of the above incident. It was most common when passing near any intersection, including exit ramps and emergency vehicle cross-overs. An intersection icon showed up and the vehicle slowed down - sometimes gently, sometimes more forcefully. It appears to be operating within its design parameters. I reported the issue to the dealer, but I am currently across the country. I am awaiting a response. I found the settings to turn off predictive control and am testing the system to see if this works. But if the system is operating as designed, there appears to be a flaw if predictive control is active.

NHTSA ID

11699724

Incident

Nov 11, 2025

This bulletin provides general information about the current tpp issues for Audi connect.

This bulletin provides information when the horn sound quality is poor.

This bulletin provides informaitn when there is a warning messsage; "Instrument cluster: fault. Limited warning messages. Please contact workshop"; DTC B200096.

This bulletin provides service information when thre are engine noises in the vehicle interior.

This special notice is to inform dealers to return the parts listed and only order the successor parts going forward.

This bulletin provides service infomraiton regardin gthe identifaction of noises with dynamic steering.