2011 Audi Q7

The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.

Driving on a country road with no vehicle in front of me - a loud explosion occurred and realized the front panel of the sunroof had exploded. Luckily, the screen was closed at the time and no large glass fragments fell into the occupants of the vehicle - there were five of us at the time. Arrived at a friend’s house to vacuum out the small slivers of glass pieces that fell through the screen. The outside temperature that day was approximately 80°F. The explosion sounded like gunfire and it was very scary. My [XXX] (Nephew) started crying after the incident because it was very shocking to all of us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11686487

Incident

Sep 6, 2025

The Bosch CP4 High Pressure Fuel Pump failed suddenly at interstate speed (65-70mph) as I was driving up a hill in 3 lanes of traffic. The car stalled immediately and lost all motive power. I had to limp across 3 lanes of traffic to get to the shoulder right away, risking collision from passing vehicles. I could provide the damaged pump for inspection if needed. It's a common failure of the CP4 design, disintegrating and pushing tiny metal shards throughout the fuel system including injectors. The CP4 has been recalled on many vehicles previously. The problem has been diagnosed by the Audi dealership and confirmed the Bosch CP4 pump failed and destroyed the entire fuel system. The car has been dealership maintained since new and had no warning signs of failure, or lights. It was running perfectly prior to this incident. Because of the location of the incident there was a 5 hour delay in roadside assistance, in which my family sat on the side of the road.

NHTSA ID

11620539

Incident

Oct 5, 2024

The smell of gasoline out side on the left and the right behind driver seat. Please help me. I searched on YouTube alot of car audi brand recall to fix the issue. They said cracked and leaked the cap of filter fuel pump.

NHTSA ID

11612006

Incident

Sep 1, 2024

Passenger windshield wiper snapped off. Light rain and also driving at normal interstate speed.

NHTSA ID

11549884

Incident

Aug 10, 2023

Driving on a Saturday evening when it started raining. Wipers automatically engaged, suddenly saw passenger side blade warp then snap off and fly off the to the side of the street causing the driver behind me to swerve almost causing an accident. I pulled over immediately, to retrieve the piece to try and determine what happened. Saw that it just snapped off and flew off without any notice.

NHTSA ID

11539960

Incident

Apr 22, 2023

The contact owns a 2011 Audi Q7. The contact stated while driving 45 MPH, the vehicle lost motive power and stalled without warning. The contact was unable to restart the vehicle and had the vehicle towed to an independent mechanic to be diagnosed. The independent mechanic stated that the high-pressure fuel pump had failed. The contact was informed that the fuel pump, fuel injectors, fuel tank, and fuel filter needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by the dealer. No additional assistance was provided. The failure mileage was 114,000.

NHTSA ID

11530838

Incident

Jun 16, 2023

Mileage

114,000 mi

2 separate occasions now, the passenger-side windshield wipers have broken off. This is apparently a common incident with some Audi vehicles due to poor manufacturing/design. Audi has not implemented a recall. This is a safety concern as the wipers have broken off while I was driving and could hit another vehicle!

NHTSA ID

11494284

Incident

Nov 20, 2022

I WAS DRIVING IN THE RAIN WITH MY WIPERS ON, SET ON LOW WHEN THE PASSENGER SIDE WIPER EJECTED ITSELF AND THE WIPER ARM BROKE NEAR THE BASE. TO KEEP MY WINDSHIELD FROM BEING SCRATCHED I HAD TO TURN MY WIPERS OFF ALTOGETHER FORCING ME TO DRIVE IN THE UNSAFE CONDITION OF POOR VISIBILITY. THERE WERE NO SIGNS THAT THE ARM WAS ABOUT TO BREAK OR THE WIPER WAS ABOUT TO COME OFF, THEY DID SO VERY SUDDENLY.

NHTSA ID

11375789

Incident

Nov 21, 2020

Mileage

102,000 mi

This bulletin provides a statement regarding the bottleneck of supply for VW approved oil types VW 504.00 and VW 507.00.

This bulletin provides information when there is a film/visible rings on the clear glass cover of the headlight when the dipped beam is switched on.

This bulletin provides inormation when the ATF pipes leak; Q7 with 0C8 gearbox.

This bulletin provides information when there are noises from the area around the instrument cluster.

This bulletin provides informaiton when the engine is not running smoothly, misfiring.

This Reporting Obligation requires technicains to contact the Technical Assistance Center (TAC) in cases where the airbag/seatbelt is deployed/not deployed; general accident information; and fire and overheat damage.