RoadVitals

2010 Audi Q7

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
29
Latest Oct 22, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Feb 15, 2023
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 29 NHTSA owner-reported complaints for the 2010 Audi Q7, most frequently naming the fuel system, engine and visibility categories. 3 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 860 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Fuel system1537.5%
  • Engine512.5%
  • Visibility410.0%
  • Tires & wheels37.5%
  • Electrical37.5%
  • Driver assistance37.5%
  • Powertrain (other)37.5%
  • Brakes25.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
23V086000

EQUIPMENT:OTHER:LABELS; TIRES

Feb 15, 2023
12,100 units potentially affected
The defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
The risk: An overloaded vehicle can increase the risk of a crash.
The remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
Volkswagen Group of America, Inc.Manufacturer number 50G5View on NHTSA.gov
18V818000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Nov 19, 2018
5,987 units potentially affected
The defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.
The risk: The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
The remedy: Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.
Volkswagen Group of America, Inc.Manufacturer number 20BJView on NHTSA.gov
16V660000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Sep 13, 2016
143,214 units potentially affected
The defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
The risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
The remedy: Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.
Volkswagen Group of America, Inc.Manufacturer number 20W9View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

EA11003ClosedEngineering Analysis

High-Pressure Fuel Pump Failure

Opened Feb 7, 2011
Closed Mar 27, 2015

The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.

FUEL SYSTEM, DIESEL

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 29
Fuel system
Filed Oct 22, 2024

See attached document for complaint.

NHTSA ID
11621305
Incident
Sep 23, 2024
Tires & wheels
Filed Oct 19, 2024

Yokohama Parada Spec-x tire, R275/45/R20 tread separation from belt. Second tire to do so since the start of 2024. Had to buy another brand name and tire after second tire separated from belts on 07/03/2024, causing me to spend $983.59 on new tires. There definitely something wrong with this line of Yokohama tires.

NHTSA ID
11620810
Incident
Feb 8, 2024
Tires & wheels
Filed Oct 18, 2024

The tread separation at edge top of tire, Yokohama Parada Spec-x P275/45R20. Driving on Highway I-44. Started filling a weird vibration in the steering wheel. Stopped and found tore tread on tire.

NHTSA ID
11620705
Incident
Jul 3, 2024
Tires & wheels
Filed Jul 9, 2024

The tread started tearing away from the tire, and sidewall. Less than 5k on tires.

NHTSA ID
11600630
Incident
Feb 1, 2024
Fuel system
Filed Oct 15, 2023

Large fuel leak from fuel pump flange. Vehicle has had the recall 20W9 performed in 2018 as can be seen by the black butyl sticker on the assembly. However, this failed to prevent the flange from cracking and subsequently creating a large fuel leak. This is the very failure the recall was intended to prevent. Part is available for inspection if necessary as well as work order from original recall.

NHTSA ID
11550028
Incident
Oct 14, 2023
AirbagsElectricalPowertrain (other)
Filed Dec 6, 2022

Hi dear. i wanna Report and make a complaint, about some defect in my Audi SUV, i bought this vehicle with those problem. 1st ) all system in this vehicle are fork up, works intermittently, Screen, back up camera, Sound audio, Battery draining, Door key doesn't work, Airbag, Electric defect, Truck back door doesn't close proprely, 4 module in this vehicle don't work. As i submit photo of all defect. I request Recall this vehicle to set up all those defect. i have already spent a lot of money for those defect, it doesn't fix.

NHTSA ID
11496244
Incident
Jul 21, 2020
Electrical
Filed Nov 22, 2021

The contact owns a 2010 Audi Q7. The contact stated that after having the car washed, the radio was operating on and off independently. The contact mentioned that every time that it rained the failure recurred and the heated seat was operating on and off independently. The vehicle was taken to the dealer where it was diagnosed that the amplifier needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 76,000.

NHTSA ID
11441283
Incident
Sep 9, 2021
Mileage
76,000 mi
Fuel system
Filed Apr 6, 2021

ISSUE IS SIMILAR TO NHTSA CAMPAIGN ID 16V660000, THE FUEL CAP FLANGE HAS BUTYL TAPE ON IT AND HAS STARTED LEAKING FUEL. THE GARAGE HAS A STRONG FUEL ODOR AND IS A FIRE HAZARD. THE PART IS ABOUT 250 DOLLARS, DIAGNOSIS WAS 150 AND INSTALLATION IS ABOUT 1.5 HOUR WHICH IS A GRAND TOTAL OF 750 DOLLARS. WHY IS MY VIN NOT IN THE RECALL, IF ITS A DEFLECTIVE PART, RECOGNIZED BY AUDI.

NHTSA ID
11406727
Incident
Apr 1, 2021
Mileage
65,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSB_2073282_1

STRUCTURE:BODY

This bulletin provides information when there is a film/visible rings on the clear glass cover of the headlight when the dipped beam is switched on.

TSB_2082615_1

POWER TRAIN

This bulletin provides inormation when the ATF pipes leak; Q7 with 0C8 gearbox.

TSB_2070568_6

This bulletin provides information about professional noise analysis with the VAS 611 015 PICO-NVH tool

TSB_2024323_13

ELECTRICAL SYSTEM

This bulletin provides information when the parking assistance gives false warnings.

TSB_2024323_12

ELECTRICAL SYSTEM

This bulletin provides information when the parking assistance gives false warnings.

TSB_2080329_1

ELECTRICAL SYSTEM

This bulletin provides informaiotn when there are noises from the headliner.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Audi Q7 by model year
YearComplaintsRecallsInvestigationsIssue Index
2026110—
2025142053.8
2024130—
2023163048.2
2022183061.2
2021699062.6
2020265058.3
2019614054.2
20181413054.0
20173177055.9
2016210—
2015442042.1
2014452052.9
2013413060.2
2012294152.7
2011234154.5
2010Viewing293145.1
2009213148.4
2008333047.9
2007953047.8
2006000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.