2010 Audi Q7 Owner Complaints

See attached document for complaint.

NHTSA ID

11621305

Incident

Sep 23, 2024

Yokohama Parada Spec-x tire, R275/45/R20 tread separation from belt. Second tire to do so since the start of 2024. Had to buy another brand name and tire after second tire separated from belts on 07/03/2024, causing me to spend $983.59 on new tires. There definitely something wrong with this line of Yokohama tires.

NHTSA ID

11620810

Incident

Feb 8, 2024

The tread separation at edge top of tire, Yokohama Parada Spec-x P275/45R20. Driving on Highway I-44. Started filling a weird vibration in the steering wheel. Stopped and found tore tread on tire.

NHTSA ID

11620705

Incident

Jul 3, 2024

The tread started tearing away from the tire, and sidewall. Less than 5k on tires.

NHTSA ID

11600630

Incident

Feb 1, 2024

Large fuel leak from fuel pump flange. Vehicle has had the recall 20W9 performed in 2018 as can be seen by the black butyl sticker on the assembly. However, this failed to prevent the flange from cracking and subsequently creating a large fuel leak. This is the very failure the recall was intended to prevent. Part is available for inspection if necessary as well as work order from original recall.

NHTSA ID

11550028

Incident

Oct 14, 2023

Hi dear. i wanna Report and make a complaint, about some defect in my Audi SUV, i bought this vehicle with those problem. 1st ) all system in this vehicle are fork up, works intermittently, Screen, back up camera, Sound audio, Battery draining, Door key doesn't work, Airbag, Electric defect, Truck back door doesn't close proprely, 4 module in this vehicle don't work. As i submit photo of all defect. I request Recall this vehicle to set up all those defect. i have already spent a lot of money for those defect, it doesn't fix.

NHTSA ID

11496244

Incident

Jul 21, 2020

The contact owns a 2010 Audi Q7. The contact stated that after having the car washed, the radio was operating on and off independently. The contact mentioned that every time that it rained the failure recurred and the heated seat was operating on and off independently. The vehicle was taken to the dealer where it was diagnosed that the amplifier needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 76,000.

NHTSA ID

11441283

Incident

Sep 9, 2021

Mileage

76,000 mi

ISSUE IS SIMILAR TO NHTSA CAMPAIGN ID 16V660000, THE FUEL CAP FLANGE HAS BUTYL TAPE ON IT AND HAS STARTED LEAKING FUEL. THE GARAGE HAS A STRONG FUEL ODOR AND IS A FIRE HAZARD. THE PART IS ABOUT 250 DOLLARS, DIAGNOSIS WAS 150 AND INSTALLATION IS ABOUT 1.5 HOUR WHICH IS A GRAND TOTAL OF 750 DOLLARS. WHY IS MY VIN NOT IN THE RECALL, IF ITS A DEFLECTIVE PART, RECOGNIZED BY AUDI.

NHTSA ID

11406727

Incident

Apr 1, 2021

Mileage

65,000 mi

FUEL PUMP CRACKED AND WAS LEAKING FUEL ON MY GARAGE FLOOR WHICH COULD CASE A CATASTROPHIC FIRE.

NHTSA ID

11384863

Incident

Dec 3, 2020

Mileage

102,000 mi

MY 2010 AUDI Q7 WITH 59K MILES ENGINE LIGHT CAME ON AND IT WAS STARTING PRETTY ROUGH. I BROUGHT IT 200 YARDS UP THE STREET TO MY LOCAL GARAGE AND THEY SAID IT'S A BIGGER DEAL AND TO BRING IT TO THE DEALERSHIP. THEY TOLD ME IT'S A TIMING CHAIN ISSUE AND I LOOKED IT UP AND SAW THE CLASS ACTION LAWSUIT, RECALL, AND SETTLEMENT ON MOST AUDI'S - BUT SEEMED TO EXCLUDE Q7. RESEARCHING, I FOUND OUT AUDI DECIDED IN 2008 TO CHANGE THEIR TIMING CHAIN. EVEN THO I SHOWED THEM THE MAINTENANCE RECORDS OF OIL CHANGES LESS THAN 10K MILES, THEY DECLINED TO PICK UP THE COST OF THE REPAIR.THIS IS CLEARLY A RECALL ISSUE.

NHTSA ID

11373217

Incident

Oct 27, 2020

Mileage

59,739 mi

MY 2010 AUDI Q7 HAS A SERIOUS BRAKING ISSUE. WHEN THE ENGINE IS STARTED, IF YOU PUT THE VEHICLE INTO DRIVE, IT WILL ROLL FORWARD AND THE BRAKE WILL NOT STOP THE ROLLING. YOU MUST WAIT ROUGHLY 1 MINUTE FOR THE VEHICLE TO NOT ROLL. THE TIME IS SHORTER IN THE SUMMER, AND LONGER IN THE WINTER. THE BRAKES DO NOT WORK, AND IT IS AS IF THE COMPUTER HAS A GLITCH. I WILL DEPRESS THE BRAKE, AND THE VEHICLE WILL ROLL FORWARD ABOUT 10 FEET. THIS HAPPENS IN BOTH REVERSE AND FORWARD. MY CONCERN IS THAT ONE COULD START THE CAR, IMMEDIATELY PUT IT INTO GEAR, AND HIT A PENDESTRIAN, CHILD, OR OTHER PROPERTY AND NOT BE ABLE TO STOP THE CAR UNLESS THEY INTUITIVELY KNOW TO PUT THE CAR IN NEUTRAL OR PARK, WHICH MOST DRIVERS WILL NOT DO. I AM WILLING TO SHOW THIS TO AN NHTSA REPRESENTATIVE. I BELIEVE THIS NEEDS TO BE INVESTIGATED AND AUDI NEEDS TO RECALL THESE CARS FOR A PROPER FIX. I CALLED AUDI'S NORTH AMERICAN HOTLINE TO REPORT THIS, AND THE RECEPTIONIST DID NOT PUT ME IN TOUCH WITH A MANAGER OR A SAFETY REPRESENTATIVE. SHE SAID THE CAR NEEDS TO GO TO THE SHOP AND BE REPAIRED. MY AUTO MECHANICS SAY THEY CAN'T REPAIR THIS, AND IT IS A MANUFACTURER PROBLEM. AUDI NORTH AMERICA STAFF SHOULD HAVE TAKEN MY INFORMATION, PASSED IT TO A MANAGER, AND CONTACTED ME, BUT THEY REFUSED TO, SAYING IT WAS A MECHANICAL ISSUE WITH MY VEHICLE. I HAVE NO OTHER OPTIONS BUT TO CONTACT NHTSA. I HAVE OWNED THIS CAR SINCE 2014, I FIRST NOTICED THE PROBLEM THEN, AND ADAPTED TO THIS PROBLEM. I SHOULD HAVE TOLD YOU MUCH SOONER THAN NOW. I APOLOGIZE. I KNOW HOW TO DEAL WITH THIS PROBLEM, BUT IF IT IS IN ANY OTHER AUDIS, THERE MAY BE PEDESTRIAN INJURIES OR DEATHS.

NHTSA ID

11339441

Incident

Mar 11, 2014

Mileage

44,000 mi

DRIVING AT NIGHT ON THE HIGHWAY IN RAIN WITH WIPERS ON, THE PASSENGER SIDE WIPER ARM SNAPPED IN HALF CREATING A DANGEROUS SITUATION. REMAINING CALM, DROVE TO MY DESTINATION WHERE I SAW THE WIPER ARM SNAPPED OFF.

NHTSA ID

11289828

Incident

Nov 19, 2019

Mileage

54,000 mi

TL* THE CONTACT OWNS A 2010 AUDI Q7. THE CONTACT NOTICED A STRONG FUEL ODOR NEAR THE REAR DRIVER'S SIDE DOOR. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE) IN 2016. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. AUDI ALBUQUERQUE (8900 PAN AMERICAN FWY NE, ALBUQUERQUE, NM 87113, (505) 821-4000) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE SECOND RECALL FOR THE FAILURE. THE DEALER STATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

NHTSA ID

11255936

Incident

Aug 30, 2019

Mileage

135,000 mi

VEHICLE WAS STATIONERY IN HEAVY RAIN. TURN WINDSHIELD WIPERS ON AND WITHIN A FEW SECONDS PASSENGER SIDE WIPER ARM BROKE IN HALF.

NHTSA ID

11230008

Incident

Jul 8, 2019

Mileage

112,000 mi

TL* THE CONTACT OWNS A 2010 AUDI Q7. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE AS INTENDED. THE VEHICLE WAS TAKEN TO AUDI OF LYNBROOK (855 SUNRISE HWY, LYNBROOK, NY 11563, (516) 887-5300) WHERE IT WAS DIAGNOSED THAT THE AIR FILTER WAS CLOGGED AND THERE WAS A TEAR IN THE TURBO THAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.

NHTSA ID

11088725

Incident

Mar 30, 2018

Mileage

119,000 mi

CAR DECELERATES RAPIDLY WHILE DRIVING EVEN THROUGH YOU HAVE PRESSURE ON THE ACCELERATOR. THEN FEW JERKS HAPPEN AND CAR RETURNS BACK TO NORMAL ACCELERATION. THIS WHOLE PROCESS REPEATS INTERMITTENTLY. THIS FIRST HAPPENED ON A BUSY FREEWAY. THEN THIS HAS BEEN REPEATING FREQUENTLY. AUDI IS UNABLE TO FIGURE OUT THE PROBLEM AND ARE SUGGESTING REPLACING THE WHOLE FUEL SYSTEM WHICH MAY POTENTIALLY FIX THE PROBLEM. THEY ARE NOT SURE. I AM NOT SURE IF THIS IS A MANUFACTURING ISSUE WHICH CAN START HAPPENING TO OTHER VEHICLES. BUT THIS IS DEFINITELY A DANGEROUS SAFETY ISSUE.

NHTSA ID

11071784

Incident

Dec 4, 2017

Mileage

115,000 mi

DRIVING ON RT 93 SOUTHBOUND IN MA DURING A HEAVY RAINSTORM THE PASSENGER SIDE WIPER ARM SNAPPED OFF COMPLETELY AT THE BASE. I WAS ABLE TO CONTINUE DRIVING AFTER THE INITIAL SHCCK OF THE ARM BREAKING OFF.

NHTSA ID

10979868

Incident

Apr 21, 2017

Mileage

92,000 mi

TL* THE CONTACT OWNS A 2010 AUDI Q7. WHEN THE BRAKE PEDAL WAS DEPRESSED AND RELEASED, THERE WAS AN ABNORMAL ODOR OF FUEL INSIDE THE VEHICLE. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP CAP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. MA 10/16/15 UPDATED 11/28/217*CN

NHTSA ID

10735110

Incident

Jun 5, 2015

Mileage

72,000 mi

MY FAMILY VEHICLE IS A 2010 AUDI Q7 TDI, PRESTIGE EDITION. THIS IS THE VEHICLE WE ALWAYS TAKE WITH THE CHILDREN, AGES 1 AND 2. RECENTLY, WE HAD AN UNKNOWN BATTERY DRAIN, AND SO TODAY I TOOK THE VEHICLE TO THE DEALERSHIP TO BE SERVICED. APPROXIMATELY 20 MINUTES INTO THE DRIVE, I HEARD WHAT SOUNDED LIKE A GUNSHOT INSIDE THE VEHICLE. I THEN REALIZED THE SUNROOF HAD EXPLODED FROM THE INSIDE AND THERE WAS GLASS EVERYWHERE. THERE WERE NO ROCKS, AND ONLY A FEW VEHICLES A SAFE DISTANCE AHEAD OF ME - EVEN SO, A ROCK WOULD HAVE HAD TO TRAVEL STRAIGHT UP AND THEN STRAIGHT DOWN TO SHATTER THE SUNROOF IN THIS MANNER. THERE WERE NO BRIDGES OR UNDERPASSES. I WAS ABLE TO MAINTAIN CONTROL OF THE CAR, DESPITE HAVING SHATTERED GLASS ALL OVER MYSELF, IN MY HAIR, COFFEE MUG, ETC. THIS IS PROBABLY THE ONLY TIME I'VE DRIVEN THE VEHICLE WITHOUT THE CHILDREN, AND AM ABSOLUTELY THANKFUL THEY WERE NOT IN THE VEHICLE AS BOTH CAR SEATS WERE COVERED IN GLASS. THE CAR WILL HAVE TO BE DETAILED BEFORE THEY CAN RIDE IN IT AGAIN DUE TO THE SHEER VOLUME OF BROKEN GLASS. I TOOK PHOTOS OF THE DAMAGE, AND THE REMAINING GLASS BENDED UPWARD ON THE EDGE OF THE DAMAGE - INDICATING IT BROKE FROM THE INSIDE-OUT. ONE DOES AS MUCH RESEARCH AS HUMANLY POSSIBLE BEFORE PURCHASING A FAMILY VEHICLE BUT AN EXPLODING SUNROOF (PANORAMIC) IS NOT SOMETHING ONE WOULD ANTICIPATE. THIS SHOULD NEVER HAVE HAPPENED - NOT EVEN ONCE - AND IS EXTREMELY DANGEROUS. *TR

NHTSA ID

10630260

Incident

Sep 2, 2014

Mileage

65,000 mi

I HAVE AN AUDI Q7 2010. JUNE 2013, MY HUSBAND, 4 YR OLD SON AND I WERE DRIVING ON THE FREEWAY GOING WITH THE FLOW OF TRAFFIC. THE CAR STARTED SHAKING VIOLENTLY AND DECELERATED TO 20 MILES PER HOUR. MY HUSBAND PUSHED THE GAS PEDAL OVER AND OVER AND THE CAR WOULD NOT SPEED UP. LUCKILY NO ONE WAS HURT, HOWEVER WE WERE VERY SCARED. WE WERE ABLE TO PULL TO THE EMERGENCY LANE AND MAKE IT TO THE AUDI DEALERSHIP CLOSE BY. JANUARY 2014, I WAS HEADING TO PICK UP MY SON FROM SCHOOL AND THE CAR STARTED SHAKING VIOLENTLY AGAIN- THIS TIME WORSE THEN BEFORE AND CAME TO A COMPLETE STOP IN THE MIDDLE OF TRAFFIC. THE STEERING WHEEL LOCKED UP AND I WAS STUCK. THE POLICE WERE CALLED BECAUSE I WAS NOT IN A SAFE PLACE AND THE CAR HAD TO BE TOWED TO THE DEALERSHIP. DEALER STATED THAT THEY FOUND FAULT IN THE FUEL SYSTEM, METAL SHAVINGS IN THE FUEL FILTER IN ADDITIONAL TO LOW FUEL PRESSURE. ALSO CONFIRMED METAL SHAVINGS IN THE N290 VALVE. THEY HAD TO GET AUTHORIZATION FROM GERMANY TO REPLACE ENTIRE FUEL SYSTEM. JULY 2014- YES IT HAPPENED AGAIN. THIS TIME MY HUSBAND AND SON WERE HEADED TO GO ON A FATHER-SON CAMPING TRIP AND RIGHT BEFORE THEY LOST ALL CELL SERVICE THE CAR STARTED VIOLENTLY SHAKING AGAIN AND DECELERATED. MY HUSBAND LEFT THE CAR IN A SAFE PLACE AND HAD FRIEND COME GET THEM. THE CAR IS A LEMON. I HAVE ASKED THAT AUDI AMERICA TO REPLACE THE CAR AND THEY SENT A TECHNICIAN TO THE DEALERSHIP WHO REPLACED THE FUEL FILTER AGAIN AND HAS DECIDED THE CAR IS REPAIRED AND SAFE TO DRIVE. THIS IS AFTER THE MANAGER OF THE SERVICE DEPARTMENT TOLD AUDI AMERICA THAT THE CAR IS NOT SAFE AND RECOMMENDED THEY REPLACE THE CAR. HE SAID " I WOULDN'T LET MY WIFE DRIVE YOUR CAR". THIS HAPPENED TO A FRIEND OF MINE WITH AN AUDI Q7 AND AUDI HAD TO BE FORCED TO AN ARBITRATION. SHE ENDED UP WITH A NEW DIESEL AND IT HAPPENED AGAIN! SHE IS NOW ON HER 3RD AUDI. THIS TIME NO DIESEL. *TR

NHTSA ID

10614622

Incident

Jun 14, 2013

Mileage

34,505 mi

HPFP HAS ATOMIZED...AGAIN!!.... YES, AGAIN!!...STEERING LOCKED UP WHILE VEHICLE HAD SHUT DOWN AND WAS STILL MOVING ....APROX. 15 MPH...ALMOST HIT ANOTHER VEHICLE !!! MY 3 CHILDREN,9,12,14, WERE IN THE VEHICLE THIS TIME!! VERY DANGEROUS!! PLEASE SEE FIRST COMPLAINT... *TR

NHTSA ID

10559356

Incident

Jan 8, 2014

Mileage

52,223 mi

FILLED AUDI Q7 TDI 2010 MODEL ON 5/4/2011 WITH DIESEL FUEL AND MADE IT ABOUT 3/4 OF A MILE AND THE VEHICLE STARTED TO RATTLE AND SHAKE HARD, FELT ALMOST LIKE A FLAT TIRE.....BUT THEN STARTED TO SPUTTER AND GURGLE AND THEN SHUT DOWN COMPLETELY, THIS TOOK ALL BUT ABOUT 60 SECONDS ONCE I FELT THE SHAKING, TO THE SHUTDOWN.......STEERING LOCKED....NOT GOOD....ALMOST HIT A PARKED CAR ON THE SIDE OF THE ROAD. VEHICLE DIED AND STALLED IN THE SLOW LANE (FOR AN HOUR) AND WOULD NOT RESTART.... WHAT COULD HAVE HAPPENED ON A FREEWAY....I HATE TO THINK....FLATBED TOW TRUCK TO DEALERSHIP AND WAS ADVISED (3) THREE DAYS LATER THAT THE HPFP ATOMIZED INTO THE FUEL SYSTEM AND THE SYSTEM WOULD HAVE TO BE REPLACED....INJECTORS, FUEL LINES, FUEL TANK, GAS FILLER NOZZLE, ETC. ETC., I HAVE AN INVOICE 5 PAGES THICK FOR THIS!! WELL, 28 DAYS LATER SUZIE Q, AS WE CALLED HER, WAS BACK. NOW..NOW..NOW... AGAIN!! YES, AGAIN, THIS HAS HAPPENED.....WED., JANUARY 8, 2014....ALMOST AN IDENTICAL SITUATION OCCURRED.....FILLED AUDI Q7 TDI 2010 MODEL WITH DIESEL FUEL AND MADE IT APPROX. 3/4 MILE....(GEESE WHAT A SURPRISE!!) AND SOUNDING SO FAMILIAR...YES?? JUST READ AGAIN THE PREVIOUS PARAGRAPH AND PLACE IT HERE.... IDENTICAL, IDENTICAL, SITUATION TO THE "T" THIS TIME AROUND, EXCEPT A DIFFERENT GAS STATION. DEALER TODAY, JANUARY 10, 2014 HAS INFORMED ME THAT, YES, INDEED THE HPFP HAS ATOMIZED AGAIN,....AGAIN,.. REALLY. I WANT TO LEMON THIS POS THAT I PAID $78,510.38 FOR AND WAS TOUTED BY THE DEALERSHIP AS ALMOST BULLET PROOF!! HAH LOL...I WAS A FOOL. NEVER AGAIN BUYING AN AUDI...UNLESS THIS IS MADE RIGHT. TRADE IN FOR FULL VALUE MINUS A LITTLE....SOUND OK?? *TR

NHTSA ID

10559349

Incident

May 4, 2011

Mileage

17,597 mi

LOST ACCELERATION, WOULD NOT TAKE ANY THROTTLE INPUT. STARTED TO SLOW DOWN, EPC LITE CAME ON AN STARTED FLASHING. SPEED CONTINUED TO DROP FOR THE NEXT 10 MILES. GOT OFF AT THE FIRST EXIT THAT CAME UP ON THE I5. AS I CAME OFF THE FWY I WAS DOWN TO 25 MPH. AT THE FIRST LITE I HAD TO STOP, THE ENGINE QUIT, I THEN TURNED RIGHT IT WAS DOWN HILL SO THE CAR GLIDED WITH NO POWER STEERING OR BRAKES. MADE IT INTO A PARKING LOT TO A SAFE PLACE TO PARK. CAR WOULD NOT RESTART. HAD IT TAKEN BY FLAT BED TO OUR AUDI DEALERSHIP 107 MILES AWAY. DEALER SAID THAT THE HIGH PRESSURE FUEL PUMP FAILED AND CONTAMINATED THE COMPLETE FUEL SYSTEM. *TR

NHTSA ID

10511796

Incident

May 12, 2013

Mileage

51,000 mi

TDI HIGH PRESSURE FUEL PUMP FAILURE WHILE ACCELERATING FROM RED LIGHT. THIS RESULTED IN LOSS OF POWER STEERING, POWER BRAKES AND STEERING WHEEL LOCKED WHILE PULLING CAR OVER. HAD CAR BEEN TRAVELING AT HIGH SPEED OR LESS EXPERIENCED DRIVER IT WOULD HAVE RESULTED IN AN ACCIDENT. *TR

NHTSA ID

10482623

Incident

Oct 25, 2012

Mileage

29,000 mi

THIS IS A TDI VERSION OF THE Q7. THE HIGH PRESSURE FUEL PUMP FAILED DURING NORMAL USE AND SENT METAL PARTS THROUGH THE FUEL LINES, THROUGH THE FUEL FILTER AND INTO THE COMBUSTION CHAMBERS. AS A RESULT, THE ENGINE CEASED AND WE WERE LEFT STRANDED IN THE MIDDLE OF THE ROAD ON A WINDING CANYON ROAD. THE ENGINE BLOCK WAS DAMAGED; THE CRANK SHAFT BENT, THE PISTONS DAMAGED THE HEADS AND MANY OTHER PARTS WERE DESTROYED. THE CAR WAS REPAIRED BY AN AUDI DEALER AND REQUIRED ALL NEW FUEL COMPONENTS (BUMPER TO BUMPER) AND A NEW ENGINE. THE CAR WAS IN THE SHOP FOR OVER A MONTH. *TR

NHTSA ID

10480946

Incident

Jun 2, 2012

Mileage

30,000 mi