RoadVitals

2018 Bentley Mulsanne

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Jan 15, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2018 Bentley Mulsanne. 2 safety recalls have been issued covering this model year; and 172 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V033000

SEAT BELTS:REAR/OTHER

Jan 15, 2019
1,059 units potentially affected
The defect: Bentley Motors, Inc. (Bentley) is recalling certain 2012-2018 Bentley Mulsanne vehicles. In the event of a crash, the rear seat belt anchor may detach from the vehicle. As such, these vehicles fail to comply to Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages."
The risk: In the event of a crash, if the rear seat belt buckle detaches, the seat occupant would have an increased risk of injury.
The remedy: Bentley will notify owners, and dealers will improve the strength of the rear seat belt mounting by adding an additional reinforcement panel to the body structure, free of charge. The recall began March 7, 2019. Owners may contact Bentley Customer Service at 1-800-777-6923. Bentley's number for this recall is RE 19/01.
Bentley Motors, Inc.Manufacturer number RE 19/01View on NHTSA.gov
18V632000

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Sep 14, 2018
12 units potentially affected
The defect: Bentley Motors, Inc. (Bentley) is recalling certain 2018 Bentley Mulsanne and 2018 Bentayga vehicles. When reverse gear has been selected, the rearview camera display may be obstructed or may not be fully visible within two seconds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The risk: If the full camera view is obstructed or delayed and the driver does not check their surroundings before backing up, there may be an increased risk of a crash.
The remedy: Bentley will notify owners, and dealers will reprogram the software in the infotainment system, free of charge. The recall began October 19, 2018. Owners may contact Bentley customer service at 1-800-777-6923. Bentley's number for this recall is RE 18/11.
Bentley Motors, Inc.Manufacturer number RE 18/11View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

2055036/9

ELECTRICAL SYSTEM

My Bentley - Connected services. Customer statement / workshop findings: Complaints relating to My Bentley connected services.

2051562/17

ELECTRICAL SYSTEM

12 volt - Battery condition checks - Battery replacement requirements

2028794/10

ENGINE

Engine coolant mixture - Restrictions on use of desalinated water.

2080097/2

ELECTRICAL SYSTEM; ENGINE; EXTERIOR LIGHTING; FUEL/PROPULSION SYSTEM; STRUCTURE:BODY

Service info: Conversion of imported vehicles. Technical background: Conversion of a vehicle for use in a market other than the one for which it was originally designed or intended is not supported. Enquiries related to conversions or retrofits of vehicles from (or to) other markets (e.g. reimport from USA or UK) are not supported by Technical Support. Vehicles are developed and constructed according to specific market requirements of the respective destination country. As the compatibility of different components (e.g. control units) cannot be defined comprehensively regarding their mutual dependence and interaction in the case of modifications, and in order to prevent danger or risks due to constructional changes, support or advice regarding these modifications cannot be provided.

2028808/10

ELECTRICAL SYSTEM; ENGINE

Service info: Engine oil – Specific oil type and oil consumption reference.

2075786/3

AIR BAGS; ELECTRICAL SYSTEM; SEAT BELTS; STRUCTURE:BODY

Airbag, fire, accident (safety-related enquiry - reporting forms) There is a reporting obligation in the following cases: • Airbag/belt released/not released • General accident • Fire and scorching damage for all Bentley Vehicle models - every model year.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Bentley Mulsanne by model year
YearComplaintsRecallsInvestigationsIssue Index
2020000—
2019000—
2018Viewing020—
2017010—
2016010—
2015010—
2014010—
2013010—
2012010—
2011000—
2010000—
2009000—
1999000—
1998000—
1997000—
1996000—
1995000—
1994000—
1987010—
1986010—
1985010—
1984010—
1983010—
1982010—
1981010—
1980010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.