RoadVitals

2011 BMW 5 Series Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
81
Latest Mar 21, 2023
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
15
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
4

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2011 BMW 5 Series, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Steering2021.5%
  • Engine77.5%
  • Electrical66.5%
  • Fuel system55.4%
  • Other / unspecified44.3%
  • Driver assistance33.2%
  • Visibility22.2%
  • Suspension22.2%
  • Transmission22.2%
  • Airbags11.1%
  • Body & structure11.1%
  • Seat belts11.1%
  • Interior & seats11.1%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Tires & wheels

Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.

30
reports

From owner reports, verbatim

GOODYEAR EAGLE LS TIRES SIDEWALL BUBBLES AFTER DRIVING JUST A FEW THOUSAND MILES. THIS IS THE SECOND TIRE WITH A DEFECT THAT WAS NOT CAUSED BY ANY IMPACT. *TR

NHTSA ID 10462117 · filed Jun 18, 2012

LAST APRIL I PURCHASED A BMW 550IX. IN MARCH OF THIS YEAR WHILE ON THE FREEWAY I DEVELOPED A FLAT TIRE. I WAS ABLE TO RUN THE VEHICLE 40 MILES TO MY HOME WITH THE TIRE FLAT BUT HAD TO FLATBED THE VEHICLE TO MY CAR REPAIR STORE TO REPLACE THE TIRE. THAT TIRE HAD A BUBBLED SIDEWALL AT THE TIME OF THE FLAT ALTHOUGH I CANNOT SAY THAT THE BUBBLED SIDEWALL WAS WHERE THE TIRE FAILED. I HAD THE TIRE REPLACED FOR AROUND $500 AND THE MECHANIC MADE NO MENTION TO ME ABOUT THE BUBBLED SIDEWALL ISSUE WITH THIS TIRE ALTHOUGH, AS IT TURNS OUT, HE WAS AWARE OF THE PROBLEM. AT THE TIME OF REPAIR OF THE ABOVE FLAT, MY MECHANIC INFORMED ME THAT THE PASSENGER-SIDE FRONT TIRE ALSO HAD A BUBBLED SIDEWALL NECESSITATING REPLACEMENT OF THAT TIRE IN ORDER TO PASS MY STATE VEHICLE INSPECTION. SINCE THE REPAIR IN LATE MARCH 2012, I NOTICED THAT THE PASSENGER-SIDE FRONT TIRE HAS A BUBBLED SIDEWALL. I MIGHT ADD THAT NO POTHOLES HAVE BEEN HIT, DO ROAD DEBRIS HAS BEEN STRUCK. SO TWO AND POSSIBLY THREE OF FOUR OF THE ORIGINAL TIRES ON THIS VEHICLE, WHICH IS JUST NOW OVER 1 YEAR OLD, HAVE FAILED SIDEWALLS NECESSITATING REPLACEMENT. THE MILEAGE ON THE VEHICLE IS AROUND 13,000 MILES. *JS

NHTSA ID 10455993 · filed Apr 21, 2012
All 30 reports naming tires & wheels

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

20
reports

From owner reports, verbatim

WHILE MAKE TURNS WHILE DRIVING THE VEHICLE AXEL MAKES POPPING NOISE AND STEERING WHEEL JERKS VIOLENTLY. TOOK TO SHOP THEY SAID NOTHING FOUND WRONG WITH CAR. CV AXEL REPLACED ON BOTH SIDES PROBLEM STILL PERSISTS.ALSO NOT EVEN 10K MILES THE CAR WENT THRU 2 BELT TENSIONER CAUSING THE DRIVE BELT TO SNAP/TEAR.

NHTSA ID 11155399 · filed Dec 1, 2018

A FEW DAYS BACK MY STEERING WHEEL STARTED MAKING A SQUEAKY NOISE LIKE ONE OF THE RUBBERS HAVE GONE BAD IN THE STEERING COLUMN. MY CAR HAS APPROXIMATELY 55K MILES ON IT AND IS MAJORLY GARAGE KEPT. I RESEARCHED ONLINE AND THERE ARE NUMEROUS COMPLAINS OF THE SAME ISSUE. YOU CAN SEE AN EXAMPLE AT: HTTP://F30.BIMMERPOST.COM/FORUMS/SHOWTHREAD.PHP?T=838504 YOU CAN HEAR THE SQUEAK IF THE CAR IS DRIVING OR IS STATIC.

NHTSA ID 11083506 · filed Apr 5, 2018
All 20 reports naming steering

Powertrain (other)

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.

8
reports

From owner reports, verbatim

WHILE MAKE TURNS WHILE DRIVING THE VEHICLE AXEL MAKES POPPING NOISE AND STEERING WHEEL JERKS VIOLENTLY. TOOK TO SHOP THEY SAID NOTHING FOUND WRONG WITH CAR. CV AXEL REPLACED ON BOTH SIDES PROBLEM STILL PERSISTS.ALSO NOT EVEN 10K MILES THE CAR WENT THRU 2 BELT TENSIONER CAUSING THE DRIVE BELT TO SNAP/TEAR.

NHTSA ID 11155399 · filed Dec 1, 2018

THE CAR HAS ACCELERATION ISSUES WHEN NOT ONLY ADDING ADDITIONAL SPEED WHILE DRIVING BUT WHEN BEGINNING TO ACCELERATE FROM A STOP SIGN OR TRAFFIC LIGHT, AS WELL. THE CAR HESITATES WHEN ACCELERATING AND THERE IS OFTEN A LAG IN ACCELERATING WHILE THE CAR IS STOPPED OR AT A LOW SPEED, CREATING A SAFETY CONCERN. NOT ONLY IS THERE A SAFETY ISSUE, BUT IT IS NOT HOW A $51,000 LUXURY SEDAN SHOULD DRIVE -- IT IS RATHER ROUGH AND ANNOYING TO DRIVE THE CAR. THE CAR ALSO IDLES AT AN EXTREMELY LOW SPEED OR NO SPEED WHEN THE CAR IS STARTED AFTER SITTING FOR A LONGER PERIOD OF TIME. IN THIS CASE, I HAVE TO APPLY A DECENT AMOUNT OF PRESSURE ON THE ACCELERATOR EVEN TO BACK OUT OF MY GARAGE. *TR

NHTSA ID 10425302 · filed Sep 13, 2011
All 8 reports naming powertrain (other)

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

7
reports

From owner reports, verbatim

The contact owns a 2011 BMW 5 Series. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to an independent mechanic, where it was diagnosed as a camshaft failure. The contact related the failure to NHTSA Campaign Number- 14V176000 ( Engine and Engine Cooling). The manufacturer was made aware of the failure. The failure mileage was 67,000. The VIN was not available.

NHTSA ID 11512985 · filed Mar 21, 2023

WHILE MAKE TURNS WHILE DRIVING THE VEHICLE AXEL MAKES POPPING NOISE AND STEERING WHEEL JERKS VIOLENTLY. TOOK TO SHOP THEY SAID NOTHING FOUND WRONG WITH CAR. CV AXEL REPLACED ON BOTH SIDES PROBLEM STILL PERSISTS.ALSO NOT EVEN 10K MILES THE CAR WENT THRU 2 BELT TENSIONER CAUSING THE DRIVE BELT TO SNAP/TEAR.

NHTSA ID 11155399 · filed Dec 1, 2018

Too few reports in this category for a page of its own — they appear in the full complaint list.

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

6
reports

From owner reports, verbatim

WHILE DRIVING WITH AC ON SMOKE STARTED COMING HEAVILY FOR THE INTERIOR AC VENTS. A VERY TOXIC SMOKE, WITH ELECTRICAL SMELL. I NOTICED THE BMW 3 SERIES HAS A RECALL ON ELECTRICAL BLOWER PROBLEM. I THINK MY CAR HAS THE SAME ISSUE.

NHTSA ID 11191722 · filed Mar 26, 2019

MY AC FAN MOTOR HAS STARTED TO MAKE A WEIRD NOISE WHEN YOU LIFT THE FOOT FROM THE ACCELERATOR. THIS HAPPENS EVEN WHEN THE CAR IS STATIONARY

NHTSA ID 11083512 · filed Apr 5, 2018

Too few reports in this category for a page of its own — they appear in the full complaint list.

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

5
reports

From owner reports, verbatim

NHTSA RECALL CAMPAIGN 16V-746 WAS ISSUED 13 OCT 2016. TO DATE BMW HAS YET TO TO NOTIFY US TO SCHEDULE THE REPAIR OF THE DEFECT - NEARLY 6 MONTHS AFTER THE RECALL WAS ISSUED. WE BELIEVE THIS AN UNACCEPTABLY LONG WAIT FOR WHICH WE HAVE NOT SEEN ANY ACTION FROM NHTSA OR OTHER FEDERAL AUTHORITIES TO COMPEL BMW TO ACCELERATE COMPLIANCE WITH THE RECALL ORDER. ARE WE GOING TO HAVE TO WAIT FOR PEOPLE TO DIE IN A FIERY MADE FOR TV NEWS ACCIDENT BEFORE THIS IS TAKEN SERIOUSLY??? FIX MY CAR!!

NHTSA ID 10983815 · filed May 6, 2017

WAS PARKING 2011 BMW 550 AUTOMATIC.CAR SUDDENLY TOOK OFF AND HIT VERY HARD ON STONE WALL.ALL AIRBAGS DEPLOYED INCLUDING LOWER PASSENGER WINDOWS.CAR ELECTRIC SYSTEM FAILED.LOTS OF DAMAGE TO CAR. ALSO TAKEN CAR TO DEALER BEFORE DUE TO PULLINGOF CAR ON RIGHT WHILE DRIVIG AND ON APPLYING BRAKES.

NHTSA ID 10393658 · filed Mar 29, 2011

Too few reports in this category for a page of its own — they appear in the full complaint list.

Other / unspecified

Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.

4
reports

From owner reports, verbatim

WHEELS / RIMS FAILED. CRACK CAUSED THEM TO NOT HOLD AIR. ONLY DRIVEN FOR PLEASURE AND NO EXCESSIVE DRIVING OR EVENTS. FAILED UNDER NORMAL DRIVING CONDITIONS IN GEOGRAPHY. DEALER REFUSED TO WARRANTY.

NHTSA ID 10735561 · filed Jul 21, 2015

WHEELS / RIMS FAILED. CRACK CAUSED THEM TO NOT HOLD AIR. ONLY DRIVEN FOR PLEASURE AND NO EXCESSIVE DRIVING OR EVENTS. FAILED UNDER NORMAL DRIVING CONDITIONS IN GEOGRAPHY. DEALER REFUSED TO WARRANTY.

NHTSA ID 10735550 · filed Jul 21, 2015

Too few reports in this category for a page of its own — they appear in the full complaint list.

Driver assistance

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.

3
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2011 BMW 5 SERIES. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT APPROACHED A STOP SIGN AND DEPRESSED THE BRAKE PEDAL WHEN THE VEHICLE SUDDENLY ACCELERATED ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THE FAILURE OCCURRED DUE TO DRIVER ERROR. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. AN ENGINEER WAS SENT TO INSPECT THE VEHICLE AND PERFORMED SOFTWARE UPDATES. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

NHTSA ID 10434444 · filed Nov 7, 2011

THERE ARE TWO MAJOR PROBLEMS WITH MY 2011 528I AUGUST10 BUILD. THE FIRST IS THE PULLING TO THE RIGHT THAT THE CAR HAS HAD SINCE DAY ONE. I TOOK IT TO THE SERVICE DEPARTMENT AND THEY WERE COMPLETELY OBLIVIOUS TO THE PROBLEM. AFTER SOME PERSISTENCE THEY DECIDED TO CHECK THE CAR OUT. THE STRUTS WERE ROTATED AND SOFTWARE UPDATED AND NOW "DRIVES STRAIGHT". THE CAR DRIVES STRAIGHT FOR MAYBE 25 FEET BEFORE THE CAR STARTS TUGGING HARD RIGHT EVERYTIME. I TOOK THE CAR BACK TO THE SHOP AND THEY SAID THAT THERE WAS NOTHING MORE THEY CAN DO AND IT IS ALL "WITHIN TOLERANCE". THIS IS A POTENTIALLY VERY DANGEROUS ISSUE THAT NEEDS TO BE SERIOUSLY ADDRESSED. THE SECOND ISSUE IS THE INITIAL LAG IN ACCELERATION WHEN PRESSING THE GAS PEDAL. WHEN AT A DEAD STOP OR CRUISING AT HIGHWAY SPEEDS, YOU HAVE TO FLOOR THE CAR TO FINALLY GET IT TO DECIDE WHICH GEAR TO START IN. THIS ACCELERATION LAG CAN BE A COUPLE OF SECONDS AND WHEN PULLING OUT IN TRAFFIC A COUPLE OF SECONDS CAN MEAN ALOT. I HOPE BMW ADDRESSES THESE ISSUES OR I WILL BE FORCED TO SELL MY CAR AND NEVER LOOK BACK. *TR

NHTSA ID 10418466 · filed Aug 10, 2011

Too few reports in this category for a page of its own — they appear in the full complaint list.

Visibility

Reports naming windshields, glass, wipers, defrosters and mirrors.

2
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2011 BMW 5-SERIES. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL MALFUNCTION IN WHICH THE VENT CONTROLS FAILED TO FUNCTION FOR THE AIR CONDITIONER AND HEATER. DUE TO THE EXTREME TEMPERATURES, THE VEHICLE WAS UNABLE TO BE DRIVEN. BMW OF WILMINGTON (4920 NEW CENTRE DR, WILMINGTON, NC 28403, (910) 392-2700) STATED THAT THE BLOWER MOTOR MAY NEED TO BE REPLACED AND WAS TO CONTACT THE MANUFACTURER. AN INDEPENDENT MECHANIC TESTED AND DIAGNOSED THE VEHICLE, BUT THE DETAILS WERE UNKNOWN. VOLVO CARS NEW BERN (3405 DOCTOR M.L.K. JR BLVD, NEW BERN, NC 28562, (252) 638-6161) DIAGNOSED THAT THE BLOWER MOTOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. *JS

NHTSA ID 11221190 · filed Jun 19, 2019

AS I WAITED FOR MY WIFE IN MY APARTMENT PARKING SPACE, MY REAR WINDSHIELD SHATTERED COMPLETELY WITH A LOUD BANG. I WAS COMPLETELY TAKEN BY SURPRISE AND FRIGHTENED BY THE NOISE. I WAS LUCKY NOT TO BE IN MOTION AT THE TIME OF THE SHATTERING. NO FOREIGN OBJECTS IMPACTED MY VEHICLE OR THE REAR WINDSHIELD. *TR

NHTSA ID 10534368 · filed Aug 8, 2013

Too few reports in this category for a page of its own — they appear in the full complaint list.

Suspension

Reports naming suspension components — springs, struts, shocks, control arms and related hardware.

2
reports

From owner reports, verbatim

THE VEHICLE MAKES A GRINDING NOISE AT LOW SPEEDS ON RIGHT TURNS. THIS HAPPENS BOTH IN COLD AND WARM WEATHER AND IS HEARD ABOUT 80-90% OF THE TIME. I TOOK THE CAR BACK TO THE DEALER TO ASSESS THE ISSUE, HOWEVER THEY WERE UNABLE TO REPRODUCE THE NOISE OR IDENTIFY ANY PROBLEMS. *TR

NHTSA ID 10375296 · filed Jan 9, 2011

TL*THE CONTACT OWNS A 2011 BMW 550I. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HEARD A RATTLING NOISE COMING FROM THE PASSENGER SIDE FRONT END OF THE VEHICLE. THE STEERING WHEEL BEGAN TO VIBRATE. THE FAILURE OCCURRED WHENEVER ENCOUNTERING A SLIGHT IMPERFECTION IN THE ROAD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING WHERE THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FRONT END SUSPENSION FAILURE. THE TECHNICIAN TEST DROVE A SIMILAR MODEL YEAR VEHICLE WHICH EXHIBITED THE IDENTICAL FAILURE. THE VEHICLE WAS AT THE DEALER FOR A MONTH AND REMAINED THERE FOR FURTHER INVESTIGATION. THE FAILURE MILEAGE WAS 1,100.

NHTSA ID 10372194 · filed Dec 23, 2010

Too few reports in this category for a page of its own — they appear in the full complaint list.

Transmission

Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.

2
reports

From owner reports, verbatim

BMW 528I WHEN STARTING OUT FROM A STOP,THE CAR CREEPS OUT SLOWLY AND WHEN MORE PRESSURE IS APPLIED TO THE GAS PEDAL IT JUMPS FORWARD VERY FAST AND UNEXPECTEDLY. THIS IS VERY DANGEROUS IN TRAFFIC AND COULD EASILY CAUSE A CRASH. THIS HAPPENS RANDOMLY AND UNEXPECTED. WHEN COMING ON TO THE FREEWAY THE TRANSMISSION WILL NOT DOWN SHIFT AS NEEDED. THIS DELAY HAS ALMOST CAUSED A CRASH FOR ME. WHEN COMING TO A STOP THE TRANSMISSION WILL NOT DOWN SHIFT AS NEEDED AND CAUSES A BUMPING FEELING LIKE SOMEONE RAN INTO THE BACK OF THE CAR. ALL THESE SYMPTOMS HAPPEN RANDOMLY AND UNEXPECTED. VERY DANGEROUS.BMW KNOWS OF THESE PROBLEMS AND HAS FIXED THEM IN THE 535 MODEL. BMW DOES NOT CARE ABOUT THE 528I MODEL. THE DEALER SAYS THERE IS NOTHING MORE HE CAN DO WITH THE CAR TILL BMW COMES UP WITH A PROGRAMMING CHANGE. PLEASE HELP! *TR

NHTSA ID 10419287 · filed Aug 13, 2011

TWO SAFETY ISSUES WITH MY 2011 BMW 535I: 1- STEERING: THE STEERING WHEEL PULLS TO THE RIGHT. IT ALSO CANNOT BE CONTROLLED IF ANY WIND IS BLOWING. I HAVE TO SLOW DOWN JUST TO KEEP IT CENTERED. 2- TRANSMISSION: THE THROTTLE IS INITIALLY NON-RESPONSIVE FROM STOP OR LOW SPEEDS, THEN SUDDENLY IT JERKS TO THE FRONT, ALMOST HITTING THE CAR INFRONT OF ME. *TR

NHTSA ID 10397095 · filed Apr 22, 2011

Too few reports in this category for a page of its own — they appear in the full complaint list.

Airbags

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.

1
report

From owner reports, verbatim

INVOLVED IN AN ACCIDENT. OTHER VEHICLE GOING SOUTHBOUND CROSSED OVER MEDIAN STRIP OF HIGHWAY, HIT THREE CARS GOING NORTHBOUND, MINE WAS THIRD CAR TO BE STRUCK. OFFENDING CAR DID A 360 IN FRONT OF ME, I SLOWED TO ABOUT 25 AND HE MOVED INTO ME. I STRUCK HIS REAR PASSENGER SIDE CORNER. I HAD FRONT END DAMAGE OVER $5K. NO AIRBAG, BUT DEFAULT MESSAGES AND AN AIRBAG ICON CAME ON THE VIDEO SCREEN AND THE FRONT INSTRUMENT PANEL. IT STATES "DRIVER AND PASSENGER AIRBAG OR RESTRAINT SYSTEM MALFUNCTION." *JS

NHTSA ID 10661924 · filed Dec 3, 2014

Too few reports in this category for a page of its own — they appear in the full complaint list.

Body & structure

Reports naming the vehicle structure, frame, body panels, doors, hood and trim.

1
report

From owner reports, verbatim

I PURCHASED MY 2011 550I IN JANUARY OF 2011. TWO WEEKS AFTER ACTUALLY GETTING THE CAR ON THE ROAD I NOTICED THE VEHICLE VEERS TO THE RIGHT. I TOOK THE CAR BACK IN AND THE DEALERSHIP STATED THEY PERFORMED AN ALIGNMENT. CAR STILL PULLS TO THE RIGHT IN ADDITION TO NOW I HAVE A LOUD WHINING NOISE AT 2000 RPMS. THE CHIEF MECHANIC HAS HAD MY CAR FOR TWO WEEKS NOW AND CANNOT IDENTIFY THE PROBLEM. ADDITIONALLY, THERE WAS A LOT OF LOUD CREEKING NOISES COMING FROM MY ROOFTOP LINER. THE ENTIRE HAD TO BE REPLACED TO RESOLVE THE ISSUE ACCORDING TO THE DEALERSHIP BUT I DON'T HAVE MY CAR BACK YET DUE TO THE WHINING ISSUE BEING UNRESOLVED. THE VEERING RIGHT ISSUE SEEMS MOST COMMON AMONG ALL COMPLAINTS AND IS WHY I DECIDED TO LOG A COMPLAINT. *TR

NHTSA ID 10406284 · filed Jun 14, 2011

Too few reports in this category for a page of its own — they appear in the full complaint list.

Seat belts

Reports naming seat belts, buckles, retractors and pretensioners.

1
report

From owner reports, verbatim

INVOLVED IN AN ACCIDENT. OTHER VEHICLE GOING SOUTHBOUND CROSSED OVER MEDIAN STRIP OF HIGHWAY, HIT THREE CARS GOING NORTHBOUND, MINE WAS THIRD CAR TO BE STRUCK. OFFENDING CAR DID A 360 IN FRONT OF ME, I SLOWED TO ABOUT 25 AND HE MOVED INTO ME. I STRUCK HIS REAR PASSENGER SIDE CORNER. I HAD FRONT END DAMAGE OVER $5K. NO AIRBAG, BUT DEFAULT MESSAGES AND AN AIRBAG ICON CAME ON THE VIDEO SCREEN AND THE FRONT INSTRUMENT PANEL. IT STATES "DRIVER AND PASSENGER AIRBAG OR RESTRAINT SYSTEM MALFUNCTION." *JS

NHTSA ID 10661924 · filed Dec 3, 2014

Too few reports in this category for a page of its own — they appear in the full complaint list.

Interior & seats

Reports naming seats, latches, locks, linkages and interior fittings.

1
report

From owner reports, verbatim

WHILE DRIVING FOR 15 MINUTES WITH SEAT WARMERS ON MY HUSBAND (DRIVER) TURNED IT OFF. WE WERE TRAVELLING ON SUBURBAN ROADS AROUND 40 MPH. THEN AT A STOP LIGHT HE NOTICED A BURNING SMELL. WE CONTINUED DRIVING WHEN LIGHT TURNED GREEN. THEN I NOTICED THE SMELL A FEW SECONDS LATER, SO I OPENED A WINDOW EXPECTING TO FIND SMELL A FIRE NEARBY OR HEAR SIRENS. AT THAT POINT WE SAW A PLOOM OF SMOKE COME FROM UNDER HIS SEAT TOWARDS THE PASSENGER SIDE OPEN WINDOW. HE IMMEDIATELY PULLED OVER, JUMPED OUT OF THE CAR AND TURNED EVERYTHING OFF. THE SMOKE TOOK SOME TIME TO CLEAR BUT DID STOP. SEVERAL MINUTES LATER WE DROVE 1 MILE TO THE BMW DEALERSHIP. WE WERE TOLD ITS NOT UNDER WARRANTY, AND WOULD COST $1,700 TO FIX. I DECLINED TO PAY $1,700 TO FIX AND REQUESTED THEY DISCONNECT SEAT HEATER. BMW PERSONNEL INFORMED ME IT COULD NOT DISCONNECT POWER TO SEAT HEATER WITHOUT DISCONNECTING THE ENTIRE AC/HEAT SYSTEM. THIS IS A PERSONAL SAFETY ISSUE, NOT A WARRANTY ISSUE. FOR A SEAT HEATER TO CAUSE SMOKE IT CAUSED A FIRE AND THIS IS A DEFECT. THE CAR WILL CATCH ON FIRE IF THE SEAT WARMER IS ACTIVATED. I ASKED DEALERSHIP WHAT IF I LOAN MY CAR TO SOMEONE WHO DOES NOT KNOW ABOUT THE DEFECT, THEY SUGGESTED PUTTING TAPE OVER THE BUTTON. THIS IS NOT ACCEPTABLE SAFETY MEASURE TO PREVENT BURNS, FIRE, OR EVEN DEATH. CONSIDER FOR A MOMENT PEOPLE HAVE SMALL CHILDREN THAT RIDE IN THIS VEHICLE. ON A COLD MORNING I COULD HAVE BUCKLED KIDS IN, TURNED ON CAR, SEAT HEATER, AND TALK TO A NEIGHBOR FOR 2 MINUTES, OR TEACHER AT THE CARPOOL LINE.... WHAT WOULD HAVE HAPPENED TO THE CHILDREN? THERE IS NO VISIBLE DAMAGE TO VEHICLE BUT BMW PERSONNEL DID AGREE THERE WAS SMOKE SMELL IN VEHICLE CAUSED BY SEAT WARMER.

NHTSA ID 10870649 · filed May 24, 2016

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .