2004 BMW 525I Interior & seats Problems

I REALLY NEED SOME ASSISTANCE. MY SEAT CAUGHT ON FIRE WHILE I WAS DRIVING. THE SEAT HEATER KEEPS TURNING ON AND OCCASIONALLY WON'T GO OFF I'VE DRIVEN THE CAR MAYBE 35 MINUTES TOPS SINCE THE SEAT CAUGHT FIRE 3 WEEKS AGO. BMW NORTH AMERICA HAS TRIED TO ASSIST ME, UNFORTUNATELY THE DEALERS ARE EITHER BOOKED SOLID OR ARE CAPABLE OF FIXING THIS TECHNICAL A PROBLEM. THEY'VE AGREED TO FIX EVERYTHING FOR FREE & PROVIDE ME WITH A LOANER CAR UNTIL THE ISSUES ARE TOTALLY RESOLVED BMW DOES NOT WANT MY VEHICLE TO CATCH FIRE AGAIN. I WAS TOLD NOT TO DRIVE IT UNFORTUNATELY NONE OF THE DEALERSHIP CONSIDER A CAR FIRE TOP PRIORITY. THERE IS A HUGE LIKELIHOOD IT COULD CONTINUE BURNING WITHOUT IMMEDIATE REPAIRS. I WISH BMW NORTH AMERICA WOULD ASSIST ME LIKE THEY SAID. I'VE HAD 8 BMW'S AND NEVER HAVE I HAD AN ISSUE . THAT IS WHY I'VE BOUGHT BMW'S BECAUSE AS LONG AS I DID ALL THE SCHEDULED MAINTENANCE (A SIDE FROM THIS ONE) MY VEHICLES HAVE BEEN NOT ONLY RELIABLE BUT A PLEASURE TO OWN. I'VE HAD VERY FEW ISSUES WITH MY CURRENT E60 UNTIL 3 WEEKS AGO. SINCE THEN MY LIFE HAS BEEN CHAOTIC BORROWING VEHICLES RENTING VEHICLES AND RELYING ON OTHERS BECAUSE BMW DOESN'T PRIORITIZE CAR FIRES. I NEED SOMEONE TO HELP ME OTHERWISE I WILL HAVE NO CHOICE BUT TO CONTINUE DRIVING A VEHICLE THAT IS A DANGER TO MYSELF AS WELL AS MY MINOR CHILD AND ANY OTHER VEHICLE AROUND ME IF IT WERE TO BECOME FULLY ENGULFED IN FLAMES. PLEASE CALL ME AT YOUR EARLIEST CONVENIENCE SO I CAN BE SAFE . MY CONTACT INFO IS [XXX] [XXX] [XXX] EMAIL [XXX] CALL ME DAY OR NIGHT I'LL BE READY TO GET THE VEHICLE TO THE PROPER FACILITY FOR REPAIR. I HAVE CONTACTED ALL DEALERSHIP IN NEW HAMPSHIRE . TULLEY BMW SAID THAT THE REPAIR WAS BEYOND THEIR EXPERTISE. I SPOKE TO AN ABSOLUTELY CLUELESS GENTLEMAN NAME [XXX] AT TULLEY BMW NASHUA *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

NHTSA ID

10954390

Incident

Jan 23, 2017

LITERALLY A COUPLE WEEKS AGO MY DRIVERS SIDE SEAT CAUGHT ON FIRE BURNING A VERY DEEP HOLE THROUGH TO THE FRONT OF THE SEAT AND BURNING A HOLE IN MY JACKED THEN BURNING MY SKIN. IMMEDIATELY I NOTIFIED BMW WHO WAS EXTREMELY ACCOMMODATING EVEN HELPING ME SCHEDULE A REPAIR APPOINTMENT.. THEN THE DEALERSHIP CLOSEST TO ME CALLED ME AND TOLD ME THEY DIDN'T DO RECALLS AND THEY COULDN'T ASSIST ME. AFTER BMW NORTH AMERICA AUTHORIZED THIS. I HAD AN EXTRA VEHICLE UNTIL LAST WEEK WHEN MY DAUGHTER BROUGHT OUR BMW X3 TO COLLEGE WITH HER. THEY HIGHLY SUGGESTED WE NOT USE THE VEHICLE UNTIL ITS REPAIRED THE SEAT HEATER KEEPS INTERMITTENTLY GOING OFF AND WON'T TURN OFF AND THEN IT STARTS BURNING . I'VE BEEN AFRAID OF DRIVING IT BECAUSE OF THE FRIGHTENING BURNING SMELL. I WOULDN'T BE WRITING U IF I WASN'T BETWEEN A ROCK AND A HARD PLACE BY BMW . NOW I'M WITHOUT TRANSPO AND I HAVE A CHILD WITH EPILEPSY WHO I NEED ADEQUATE RELIABLE TRANSPORTATION FOR. IT DIFFICULT BEING TOLD YES BY BMW NORTH AMERICA THEN THE DEALER WON'T ACCOMMODATE YOU UNLESS YOU CONSIDER REPLACING YOUR VEHICLE WITH A NEW BMW! I AM VERY UPSET AND DISAPPOINTED WITH W

NHTSA ID

10954313

Incident

Jan 23, 2017

Mileage

118,000 mi

WHILE DRIVING MY 2004 BMW 525I, MY RIGHT HIP STARTED BURNING. FOLLOWED BY AN ODOR. WHEN I PULLED THE CAR OVER, I LOOKED TO MY RIGHT & ON THE BACK PORTION OF THE SEAT I NOTICED A BURN MARK. THE SEAT HEATER GOT SO HOT THAT IT BURNED MY BLOUSE TO THE SEAT. I SENT AN EMAIL TO BMW WHO RESPONDED THEY WOULD GET BACK TO ME AFTER ASKING ME TO SEND THEM MY VIN #, ALONG WITH PICTURES OF THE SEAT. I DID SO, AND AS OF TODAY NO ONE HAS GOTTEN IN TOUCH WITH ME. (?) AFTER PURCHASING THE CAR BRAND-NEW IN 2004 THIS SAME SITUATION HAPPENED TO THE PASSENGER SEAT IN 2005-06. THE SEAT LITERALLY CAUGHT ON FIRE WITH MY MOTHER SITTING IN IT. THE DEALERSHIP WHERE I PURCHASED THE CAR IN MASSACHUSETTS RESPECTFULLY DID THE RIGHT THING AND REPLACED IT, "IMMEDIATELY" FOR ME. ~ IT IS INCOMPREHENSIBLE, THAT A COMPANY SUCH AS "B-M-W" IS NOT ONLY NOT STANDING BEHIND THIS ONGOING ISSUE, BUT REFUSES TO GET BACK IN TOUCH WITH THE CONSUMERS TO COME TO SOME RESOLUTION OF THEIR INFERIOR & DAMAGED PRODUCT. WHICH AT SOME POINT, WILL CAUSE BODILY HARM AND POSSIBLY GIVE SOMEONE THIRD DEGREE BURNS. MAYBE IT WILL TAKE A SERIOUS INJURY OR DATELINE NBC TO RUN AN UNDERCOVER PROGRAM, BEFORE BMW MANUFACTURERS SMARTEN UP & FIX THIS UNACCEPTABLE ISSUE WITH A FEATURE WE ALL PAID EXTRA TO HAVE... THE COLD WEATHER PACKAGE. ~IN CLOSING; I WAS ONCE TOLD BY OTHER OWNERS I WOULD NEVER GO BACK TO ANY OTHER CAR ONCE I OWNED A BMW. I HONESTLY CAN SAY THIS EXPERIENCE HAS CHANGED MY OPINION OF THAT. BMW CUSTOMER SERVICE IS OUTSTANDING UNTIL THE WARRANTEES ARE GONE AND UNTIL THERE ARE NO MORE RECALLS. AT LEAST AT THE CORPORATE LEVEL. YOU HAVE A BETTER CHANCE GOING BACK INTO THE DEALERSHIP WHO WELCOMES & VALUES YOUR CONTINUED BUSINESS! WHAT A DISAPPOINTMENT FROM SUCH A HIGH END MANUFACTURER.

NHTSA ID

10854213

Incident

Jan 5, 2016

I OWN A 2004 BMW 525I AND THE PASSENGER SIDE AIRBAG AND SEAT BELT SIGN CAME ON FEW WEEKS BACK. THE DEALER SAYS ITS NOT COVERED BUT NHTSA SITE INDICATES IT IS COVERED ON BMW 525I 2004 VEHICLES. THIS DEALER IS ESTIMATING A $650.00 DIAGNOSTIC FEE TO SEE WHAT NEED TO BE DONE. WHAT CAN BE DONE TO GET THE PASSENGER SIDE AIR BAG SENSOR FAULT ISSUE? MY LAST OPTION IS THE JUNK YARD, AND NEVER BUY A BMW.

NHTSA ID

10721898

Incident

May 20, 2015

Mileage

106,100 mi

DRIVER'S SEAT BURNED, LEAVING A CHARRED HOLE IN THE LEATHER APPROX 1" X 5 " NEAR DRIVERS LEFT HIP AREA ON SEAT BACK, MOST LIKELY BY SEAT HEATING ELEMENT MALFUNCTION. THE BIGGEST CONCERN IS THAT THIS HAPPENED IN JUNE IN MARYLAND - - WHERE IT IS HOT. I DID NOT HAVE THE SEAT HEATER ON. THIS MUST HAVE HAPPENED WHILE THE CAR WAS PARKED IN MY GARAGE. THIS IS VERY STRANGE AND DESERVES INVESTIGATION. *TR

NHTSA ID

10598747

Incident

Jun 15, 2014

Mileage

44,400 mi

I WAS DRIVING IN TRAFFIC WHEN SMELL AND SMOKE CAME FROM THE BOTTOM OF MY CAR, I PARK THE CAR AND CHECK, MY SEAT WAS BURN, I TURN OFF THE HEATING AND I'M NOT BE ABLE TO USED AGAIN THE DEALER ON PARK AVE IN SOUTH HACKENSACK NJ DON'T GET BACK TO ME. PLUS NOW LAST WEEK MAY 31 THE PASSENGER SAFETY LIGHT CAME ON WE ARE THINKING THE CAR IS CURS.EVERY REPAIR IS VERY EXPENSIVE.

NHTSA ID

10577829

Incident

Feb 9, 2014

Mileage

55,000 mi

I STARTED MY CAR AND TURNED THE SEAT HEATER ON LOW. APPROX 5 MINS LATER, SMOKE STARTED COMING OUT OF THE DASH BECAUSE THE SEAT HEATER HAD BURNED TWO HOLES IN THE LEATHER AND SMOKE HAD CIRCULATED IN MY CAR. I STOPPED THE CAR, TURNED IT OFF, AND TURNED IT BACK ON AND THE SMOKE CLEARED. I HAD CONTACTED MY LOCAL DEALER AND BMW NA IN DEC 2012 BECAUSE I FELT THE SEAT HEATERS WERE GETTING TOO HOT - THE DRIVERS SEAT REGISTERED 132 DEGREES AT THAT TIME. THE DEALER TOLD ME THERE WAS NOTHING WRONG WITH THE SEAT HEATER AND BMW NA NEVER RESPONDED, OUTSIDE THE STANDARD FORM EMAIL TELLING ME THEY WOULD GET BACK TO ME. TODAY, THE SEAT HEATER FINALLY BURNED THROUGH THE LEATHER AND I WAS FORTUNATE NOT TO HAVE BEEN BURNED. *TR

NHTSA ID

10567498

Incident

Mar 5, 2014

Mileage

69,000 mi

TL* THE CONTACT OWNS A 2004 BMW 525I. THE CONTACT STATED THAT A BURNING ODOR WAS EMITTED FROM THE DRIVER'S SIDE HEATED SEAT WHILE THE HEATED SEAT FUNCTION WAS ACTIVATED. THE SEAT SUSTAINED DAMAGE FROM THE SEAT OVERHEATING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN ADVISED THAT THE FRONT DRIVER'S SIDE SEAT WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 86,779.

NHTSA ID

10565747

Incident

Dec 12, 2013

Mileage

86,779 mi

THERE IS A FAULTY RESTRAINT MALFUNCTION ON THE FRONT PASSENGER SIDE SEAT. REGARDLESS OF WHETHER OR NOT A PASSENGER IS IN THE SEAT AT ALL THE AIRBAG SIGN INDICATES THAT IT IS OFF. I AM AWARE THAT THIS IS A COMMON PROBLEM AND A MALFUNCTION IN OTHER BMW 5 SERIES AND THE DEALER SHIPS THAT I'VE WENT TO REFUSE TO ACKNOWLEDGE THIS EVEN THOUGH BMW HEADQUARTERS RELEASED A RECALL FOR SOME A COUPLE OF YEARS AGO. *TR

NHTSA ID

10563165

Incident

Feb 1, 2011

Mileage

40,000 mi

TL* THE CONTACT OWNS A 2004 BMW 525I. THE CONTACT STATED THAT A BURNING ODOR WAS EMITTED FROM THE DRIVER'S SIDE SEAT AS THE HEAT BECAME ABNORMALLY HOT. THE CONTACT SUFFERED BURNS TO THE BACK AS A RESULT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 111,219.

NHTSA ID

10561253

Incident

Jan 19, 2014

Mileage

111,219 mi

THE RESTRAINT LIGHT CAME ON IN MY CAR AND FOR SOME UNKNOWN REASON THE LIGHT WILL NOT RESET. I KNOW FOR A FACT THE DEALERSHIP REPLACED THE PASSENGER SIDE SEAT COVER OR SOMETHING WHILE UNDER WARRANTY, BUT THIS STARTED AROUND 2010 OR 2011 NOT SURE. BUT JUST A FEW DAYS AGO I WAS TOLD IT MAY BE UNDER A RECALL STATUS AS WELL BECAUSE THE PASSENGER SEAT WAS SERVICED. AND THE LIGHT SAYS *PASSENGER RESTRAINT SYSTEM FAULT IN PASSENGER RESTRAINT SYSTEM AFFECTING AIRBAG,BELT TENSIONER, OR BELT FORCE LIMITER. CONTINUE TO WEAR SAFETY BELT. BUT MY WIFE AND I ARE BOTH CONCERNED WITH THIS PROBLEM SO IS THIS A RECALL AND WHEN CAN IT BE FIXED, I PLAN ON KEEPING THIS CAR BUT REALLY DO NEED THE BMW COMPANY TO STEP UP TO THE PLATE AND BACK THEIR PRODUCT AS ONE OF THE BEST, THANKING YOU IN ADVANCE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10554625

Incident

May 26, 2012

THE DRIVERS SIDE HEATED SEAT WAS TURNED ON AND IT BECAME VERY HOT, BURNED A HOLE IN THE SEAT AND BEGAN TO SMOKE. *TR

NHTSA ID

10497845

Incident

Feb 10, 2013

Mileage

35,000 mi

DRIVER SEAT CAUGHT ON FIRE. *TR

NHTSA ID

10458276

Incident

May 11, 2012

Mileage

90,000 mi

MY PROBLEM WITH MY VEHICLE WAS ALL OF A SUDDEN WHEN I TRIED TO UNLOCK MY CAR ONLY THE FRONT DRIVER AND PASSENGER DOORS UNLOCKED. MY REAR DOORS REMAINED LOCKED. I CANNOT OPEN MY DOORS FROM THE OUTSIDE OR INSIDE AND I AM WORRIED IF I EVER HAVE AN EMERGENCY AND MY PASSENGERS HAVE TO GET OUT THEY CANNOT. ALSO WITH THIS PROBLEM MY INTERIOR LIGHTING WENT OUT. THIS ISN'T AN ISSUE BUT MY DOORS ARE. *TR

NHTSA ID

10439304

Incident

Dec 10, 2011

Mileage

89,627 mi

FRONT SEAT HEATING ELEMENTS GOT EXTREMELY HOT AND MADE A BURNING SMELL. PASSENGER AND DRIVER'S LEGS GOT UNCOMFORTABLY HOT TO THE POINT OF DISCOMFORT BEFORE THE HEATER WAS SHUT OFF. *TR

NHTSA ID

10380888

Incident

Feb 2, 2011

Mileage

87,000 mi

THE DRIVERS SEAT CATCH FIRE FROM SEAT HEATER ON BMW 525I FROM YEAR 2004 . *TR

NHTSA ID

10369486

Incident

Dec 6, 2010

Mileage

78,000 mi

THE SEAT WARMER MALFUNCTIONED AND BURNED A HOLE IN MY DRIVER SEATS AND ALSO A HOLE IN MY PANTS. IF I HAD A PIECE OF PAPER OR SOMETHING IN MY BACK PAPER, IT WOULD HAVE SET IT ON FIRE. *TR

NHTSA ID

10294976

Incident

Dec 4, 2009

Mileage

51,545 mi