Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 19 NHTSA owner-reported complaints for the 2010 BMW X5 Sav. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–19 of 19
THIS VEHICLE HAS HAD AN OPEN RECALL 18V-336 SINCE MAY OF 2018 . THE VEHICLE MANUFACTURER HAS YET TO PROVIDE A REMEDY TO CORRECT THIS DANGEROUS DEFECT IN THE VEHICLE. WHEN WILL A REMEDY BE PROVIDED? IT SEEM ALMOST A YEAR WOULD BE ENOUGH TIME TO FIX THIS DEFECT .
LOST POWER STEERING AS CAR WAS DRIVING APPROX 50 MPH ON GARDEN STATE PARKWAY AT TOP OF BRIDGE OVER THE RARITAN RIVER. BATTERY WARNING CAME ON DASH, CAR LOST POWER AND THEN STOPPED. NO COLLISION OR INJURY. CAR WAS TOWED AND REPAIRED BY C&T TOWING AND AUTO REPAIR, RAHWAY NJ. DAMAGE OBSERVED WAS PARTIALLY MELTED IDLER PULLEY AND SHREDDED DRIVE BELT. REPAIR INCLUDED REPLACEMENT OF DRIVE BELT, A.C. STRETCH BELT, IDLER PULLEY, DRIVE BELT TENSIONER AND SERPENTINE TENSIONER.
REPAIRING THE TWIN-TURBO IN MY CAR AGAIN IN LESS THAN A YEAR. LAST YEAR THE HOSES WERE ALL REPLACED THIS YEAR THE DEALER SAYS ONE OF THE TWO TURBO UNITS IN THE VEHICLE NEEDS TO BE REPLACED (SMALLER ONE). THE CAR IS DOING THE SAME THING IT DID LAST YEAR LOSING POWER AND MAKING IT DANGEROUS TO DRIVE IN TRAFFIC. IF I AM AT A LIGHT, IT TAKES ABOUT HALF A BLOCK FOR IT TO ACCELERATE TO NORMAL SPEED. I ENDED UP HAVING THE CARE TOWED TO THE BMW DEALER BECAUSE IT WAS NOT SAFE TO DRIVE IN TRAFFIC. AFTER DOING SOME RESEARCH, THE TURBO HAS BEEN AN ONGOING PROBLEM IN THE X5D. THE CAR IS JUST UNDER 85,000 ORIGINAL MILES AND SINCE I PURCHASED TWO YEARS AGO, HAVE LOGGED LESS THAN 20,000 MILES. .
TL* THE CONTACT OWNS A 2010 BMW X5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CRITZ BMW OF SAVANNAH, GEORGIA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/11/17 *BF THE CONSUMER STATED THE FUEL THROTTLE ALSO MALFUNCTIONED. UPDATED 08/23/2017*JS
TAKATA RECALL AS STATED IN THE NOTICE, "IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER...FILE AN ONLINE COMPLAINT WITH NHTSA." THE RECALL IS COMING UP ON A ONE-YEAR ANNIVERSARY. ALTERNATIVE TRANSPORTATION IS NOT AVAILABLE, AND NOW HAVE A TEENAGE DRIVER WITH LEARNER'S PERMIT, INCREASING ODDS/RISK OF ACCIDENT. WHILE NOT "TECHNICALLY" IN THE FIRST ZONE PRIORITY, NORTH CAROLINA'S CLIMATE IS ONE OF HIGH TEMPERATURES AND HUMIDITY FOR A SIGNIFICANT PORTION OF THE YEAR, AND THE VEHICLE DOES SPEND TIME AT THE COAST. DEALER WAS CONTACT IMMEDIATELY UPON RECEIPT OF NOTICE IN FEBRUARY 2015, AND SEVERAL ADDITIONAL TIMES. DEALER RESPONSE IS THAT PARTS ARE NOT AVAILABLE OR THE VEHICLE VIN HAS NOT BEEN SELECTED FOR REPLACEMENT YET. *TR
A KNOWN DEFECT OF AN ENGINE COMPARTMENT PARTITION/SEAL CAUSED OUTSIDE WATER TO ENTER THE ENGINE COMPARTMENT. THE WATER DRIPS AND ACCUMULATES OVER THE LAST FUEL INJECTORS, LEADING TO AN EVENTUAL SHORT. WHEN THE SHORT OCCURS, THE VEHICLE LOOSES ALL POWER. THE ENGINE SHUTS OFF PREVENTING ACCELERATION, POWER STEERING NO LONGER FUNCTIONAL, POWER BRAKES NO LONGER ASSISTED. THE SHORT OCCURRED WHILE DRIVING THROUGH AN INTERSECTION. THE CAR STALLED IN THE MIDDLE OF THE INTERSECTION AND NEEDED TO BE TOWED. FORTUNATELY, TRAFFIC WAS MINIMAL AND OTHER VEHICLES WERE ABLE TO SLOW DOWN AND DRIVE AROUND MY VEHICLE, PREVENTING A COLLISION. *TR
I AM THE OWNER OF THE BMW X5 2010 WITH SPORT SEAT, I HARDLY SEAT ANY PASSENGER IN THERE, AND A COUPLE MONTHS AGO THE PASSENGER SEAT TRIGGER THE SCREEN TO SHOW MESSAGE OF RESTRAIN AIRBAG ERROR ON SCREEN, HOWEVER I THOUGH THIS HAVE SOMETHING TO DO WITH THE AIRBAG RECALL, I DIAGNOSE MY CAR WITH MY MECHANIC, THE CONCLUSION WAS THE "SEAT MAT SENSOR PASSENGER DEFECTIVE", THIS CAR AS YOUR RECALL AT THE BOTTON SHOWS THAT WAS A PREVIOUS RECALL WITH THIS TYPE OF SEAT "SPORT" SAME AS I HAVE, I CALL BMW, THEY SAID MY CAR IS NOT AFFECTED AND THEY CAN NOT HONOR THIS RECALL, I HOPE YOU GET MORE ISSUES SIMILAR SO YOUR AGENCY LOOKS INTO THIS. REPORT RECEIPT DATE: NOV 12, 2013 NHTSA CAMPAIGN NUMBER: 13V564000 COMPONENT(S): AIR BAGS POTENTIAL NUMBER OF UNITS AFFECTED: 76,565 MANUFACTURER: BMW OF NORTH AMERICA, LLC
TAKATA INFLATORS/AIR BAGS - EXCEPT FOR RECEIVING A COUPLE GENERIC LETTERS ABOUT THE RECALL ABSOLUTELY NOTHING SEEMS TO BE HAPPENING TO EXPEDIENTLY RESOLVE THE ISSUE. SEEMS LIKE LAWYERS HAVE DONE THE PAPERWORK TO COMPLY WITH RECALL BUT THE PROCESS IS IN STALL MODE NOW AND NOTHING IS BEING DONE? IT WOULD BE NICE IF THERE WAS SOME ACCOUNTABILITY TO MAKE SOME PROGRESS AND THE CONSUMERS ARE BEING INFORMED AND PROVIDED SOME ACTUAL PROOF THIS RECALL IS GOING TO BE FIXED WITHIN A REASONABLE TIMEFRAME. GIVEN THAT MOST CARS LAST 10 YEARS TYPICALLY BEFORE GETTING NEW ONE, HOW LONG IS IT REASONABLE TO WAIT? I CAN TELL YOU IF BMW DOES NOT TAKE ACTION AND RESPONSIBILITY TO FIX THIS RECALL SOON ... IT WILL BE MY LAST BMW I PURCHASE NEW OR USED. IT JUST LOOKS LIKE A TOTAL LACK OF CONCERN, LACK OF ACTION, LACK OF ACCOUNTABILITY.
I HAD THE FUEL HEATER REPLACED AND BATTERY ON MY BMW X5-35D A COUPLE OF MONTHS AGO AT CONSIDERABLE COST. THE ENGINE WAS ALSO THROWING THE FUEL HEATER ACTIVATION CODE. I HAVE DOCUMENTATION OF THE REPAIR. I HAVE RECENTLY LEARNED OF RECALL 13V-339 THAT COVERS THIS PART FOR THIS EXACT REASON WITH A BUILD DATE WINDOW MERE WEEKS FROM THE BUILD DATE OF MY VEHICLE. THE BUILD DATE RANGE ON THIS RECALL IS JUNE 13, 2009- NOVEMBER 9, 2009. THE BUILD DATE FOR MY VIN IS LISTED AS DECEMBER 2009. BMW DID NOT COVER DESPITE THE PROXIMITY OF THE BUILD DATE AND THE EXACT SAME PROBLEM. I CAN SEE THAT THERE ARE OTHER COMPLAINTS ON THE NHTSA.DOT.GOV WEBSITE FOR THIS PROBLEM FOR VEHICLES WITH A DECEMBER 2009 BUILD DATE'
THE FUEL FILTER HEATER WAS RECALLED (RECALL NO. 13V-339). WE HAD TO HAVE OUR FUEL FILTER HEATER REPLACED AND WAS NOT COVERED UNDER WARRANTY BECAUSE THE RECALL WAS FOR VEHICLES PRODUCED FROM 6/2009 - 11/2009 AND OUR CAR WAS PRODUCED IN 12/2009. WE HAD OUR FUEL FILTER HEATER REPLACED BECAUSE WE HAD A CHECK ENGINE LIGHT ON AND WHEN WE TOOK TO DEALER WE WERE TOLD THAT WE NEEDED A NEW FUEL FILTER HEATER, THEREFORE WE FEEL WE ARE INTITLLED TO THE RECALL.
WAS DRIVING ON THE FREEWAY AT 100 KM / H WHEN THREE HIGH POP ARRIVAL. WENT OUT TO EDGE. THERE WAS OIL ON THE ROAD. I GOT A TOW TRUCK AND MOVED THE CAR TO THE WORKSHOP. IT FOUND THAT OUT THE DRIVE SHAFT HAD GIVEN HIM. IT ENTERED AND BROKE THE OIL PAN OF THE MACHINE. I'VE SEEN MANY POSTS ABOUT THIS PROBLEM BUT MY CAR IS NOT UNDER WARRANTY. BUT I SEE MANY BMW OWNERS AROUND THE WORLD HAVE RECEIVED THIS REPAIR OF BMW. THIS IS A VERY EXPENSIVE REPAIR.
BMW X5 DIESEL. MY CAR HAS BEEN IN THE SHOP FOR A WEEK. BMW WILL NOT REPLACE A PART THAT WAS PART OF A VOLUNTARY RECALL. THIS IS THE SECOND TIME. SCR METERING VALVE - SERVICE ACTION: REPLACE THE SELECTIVE CATALYST REDUCTION (SCR) METERING UNIT. SI B18 04 12 EXHAUST SYSTEMS
ON THREE SEPARATE OCCASIONS MY BMW X5 HAS LOST ENGINE POWER ON THE HIGHWAY. IT HAS HAPPENED AFTER DRIVING A FEW HOURS. THE ENGINE SUDDENLY LOSES POWER. THE LAST TIME IT HAPPENED THE TRANSMISSION PROBLEM LIGHT WENT ON. OUR CAR HAS NOW BEEN AT THE FRESNO BMW DEALERSHIP FOR ONE MONTH. NOTHING HAS BEEN FIXED AND WE ARE NOT GETTING ANY INFORMATION FROM THE SERVICE DEPARTMENT. THIS CAR IS UNSAFE TO DRIVE.
2010 BMW X5 DIESEL SERVICE DATE SERVICE ISSUE 7/5/10 PROGRAMMING CONTROL UNITS REPLACING CHARGE-AIR TEMPERATURE SENSOR 7/24/12 CHECK ENGINE LIGHT ON 10/10/12 CHECK ENGINE LIGHT ON - CAR FAILED SUNOCO EMISSIONS INSPECTION 3X. BROUGHT THE CAR TO BMW TO FIGURE OUT WHY. BMW STERLING PASSED IT. NO REASON ANSWER PROVIDED FOR EMISSIONS FAILURE 1/11/13 CHECK ENGINE LIGHT IS ON 2/5/13 CHECK ENGINE LIGHT IS ON 8/21/13 CHECK ENGINE LIGHT IS ON 11/28/14 CHECK ENGINE LIGHT IS ON 1/28/15 CHECK ENGINE LIGHT ON SERVICE BULLETINS AND VOLUNTARY RECALLS: ONE IN PARTICULAR: SI B18 05 12 EXHAUST SYSTEMS NHTSA ACTION NUMBER 10045284 AND 10054008. THERE ARE SEVERAL OTHER SB'S THAT RELATE, AS WELL. EGR, SCR CATS, O2 SENSORS, AIRFLOW,CHARGE AIR TEMP, INTAKE TEMP SENSOR, SOFTWARE, ETC, ETC...ALL OF IT CENTERS AROUND THE CONTROL AND BALANCE OF EMISSIONS CONTROL. THE PROBLEM HAS BEEN IGNORED BY BMW, FOR FAR TOO LONG. JAN. 2014 REPAIRS: 1. PERFORM CARBON CLEANING AND REPLACE INTAKE MANIFOLD 2. CARBON SCRAPE, EGR AND MANIFOLD R&R (2ND TIME EGR REPLACED) 4. BM11-12-7-796-378 PROFILE-GASKET 5. BM13-53-7-794-553 O-RING 6. BM13-53-7-787-236 O-RING 7. BM13-53-2-247-156 GASKET RING 8. BM11-61-8-519-140 INTAKE MANIFOLD WITH 9. BM11-71-8-517-217 EGR-VALVE 10. INJECTORS 11. CATALYTIC CONVERTER AND NOX SENSORS WERE NOT REPLACED AT THIS TIME, BUT SHOULD HAVE BEEN. APRIL 2014 CATALYTIC CONVERTER NEEDS TO BE REPLACED NOW. NOX SENSORS ARE NOT FAILING, BUT NEED TO BE REPLACED BECAUSE THEY ARE UNDERPERFORMING. NOT COVERED UNDER WARRANTY, EVEN THOUGH THEY WERE REPLACED ONCE. *TR
I HAD THIS PROBLEM WITH MY 2010 BMW X5 35D BREAKDOWN. IT SAID THE CHARGING MALFUNCTION ON THE SCREEN. POWER STEERING WAS LOST. WHEEL STEER WAS HARD TO MANEUVER. HARD TO MOVE. I ALMOST GOT IN AN ACCIDENT. THE BATTERY DIED. EVERYTHING JUST NOT FUNCTION BC OF LOST IN POWER STEERING. WHEN I TOWED MY CAR TO BMW MANHATTAN, THE SERVICE ADVISOR TOLD ME THERE WAS NO RECALL FOR MY BMW X5 35 D. SHE TOLD ME THE DEALER WOULD CHARGE ME ABOUT $900 TO REPLACE PULLEY BELT BOLT AND BATTERY AND ETC . I TOLD HER IT'S ONE OF RECALL. AFTER THAT THE SERVICE ADVISOR TOLD ME THAT SHE WILL CALL ME BACK ON THAT WHICH SHE NEVER DID, MY CAR WAS STILL AT BMW MANHATTAN. IT'S BEEN A WEEK IN THE DEALER. I'M STILL WAITING TO KNOW WHAT HAPPEN. *TR
I WAS DRIVING THE CAR AND I RECEIVED AN OVERHEATING SIGNAL ON THE DASH. I TURN CAR OFF AND LET IT COOL OFF BUT UT DID NOT WOKRD. I KEPT HAVING THE SAME OVERHEATING ISSUED. I NOTICED THERE IS A RECALL BUT BMW X5 2010 TO 2011 FOR THE SAME ISSUED OF THE WATER PUMP. I TOOK IT TO THE DEALERSHIP AND THE DO NOT WANT TO FIX IT STATING MY CAR IS NOT PART OF THE RECALL. I ARGUED THAT IS THE SAME MAKE, MODEL AND YEAR OF THE RECALL. I WAS TOLD THERE WAS NOTHING HEY CAN DO. I CALLED BMW OF AMERICA AND STATED THE SAME PROBLEM BUT NO HELP. MY CONCERN IS IF THOSE 2010 TO 2011 BMW X5 ARE HAVING THE SAME PROBLEM, WHY IS MINE NOT INCLUDED IN THE RECALL WHEN IS HAS BEEN CLEARLY DIAGNOTIC BY BMW THAT THE WATER PUMP IS THE PROBLEM. *TR
VEHICLE LOST STEERING CONTROL. ON THE NIGHT OF JULY 12 I WAS MAKING A LEFT TURN AND ALL OF A SUDDEN STEERING BECOME EXTREMELY DIFFICULT TO TURN AND EXTREMELY STIFF. I TRIED TO TURN THE STEERING WITH FULL FORCE IN MY BODY TO AVOID HITTING THE POLE AND AND BARELY MISSED HITTING THE STREET LIGHT POLE. THIS INCIDENT SHAKED ME FOR A WHILE. CAR WAS TOWED TO THE DEALERSHIP AND DETERMINED AND FOUND THAT ALTERNATOR BOLT FROM RECALL 11 11 12 (NHTSA CAMPAIGN NUMBER: 12V550000) HAD SNAPPED CAUSING BELT TO COME OFF AS WELL AS TENSION-ER. IT WAS VERY DISAPPOINTING FOR ME THAT A 60 GRAND LUXURY VEHICLE BECAME A LIFE THREATENING HAZARD. AND EVEN AFTER THE SAFETY RE-CALL, IT'S A BIG HAZARD.I HAD CALLED CUSTOMER RELATIONS OF BMW ABOUT THIS AND APPARENTLY THEY TOOK IT VERY LIGHTLY. *TR
MY BMW 2010 X5 DIESEL CAUGHT ON FIRE IN THE CENTER CONSOLE AREA AFTER ONLY A FEW MINUTES AFTER DRIVING CAR. THE SOURCE OF THE FIRE SEEMED TO ORIGINATE UNDER THE CENTER CONSOLE CARGO AREA AS A HOLE ABOUT THE SIZE OF THE QUARTER WAS BURNED UP THOUGH THE BOTTOM OF THE CARGO AREA. THE INITIAL INDICATOR OF THE PROBLEM INCLUDED SMOKE COMING THROUGH VENTS. ADDITIONAL PROBLEMS OCCURRED WHEN ATTEMPTING TO STOP THE CAR AS IT WAS DIFFICULT TO PUT IT IN PARK WHILE IT WAS ON FIRE. WHEN EXITING THE VEHICLE FLAMES WERE COMING OUT OF THE CARGO AREA. THE CAR WAS VERY GOOD SHAPE OTHERWISE WITH NO PROBLEMS AND THE CAR HAS BEEN IN FOR SERVICE IN THE BEGINNING OF THE YEAR. THE CAR IS CURRENTLY STILL UNDER WARRANTY. *TR
PARK DISTANCE CONTROL ISSUE. UPON SELECTION OF REVERSE, PARK DISTANCE CONTROL (PDC) SEEM TO FUNCTION PROPERLY, GIVING CORRECT VISUAL AND AUDIBLE ALERTS TO OBJECTS. UPON TRANSITION TO DRIVE, HOWEVER, PDC MALFUNCTIONS IN THE FOLLOWING MANNER: 1) VISUAL ALERT ON CONTROL DISPLAY INDICATES IN RED, ALERTING ME TO AN OBJECT IN CLOSE PROXIMITY, EVEN WHEN NO OBJECT IN NEAR 2) CONTINUOUS AUDIBLE TONE CORRESPONDING TO RED DISPLAY. THIS CONTINUOUS TONE/ALERT IS DISPLAYED FOR UP TO 20 SECONDS, UPON WHICH TIME BOTH INDICATIONS CEASE. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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