2017 BMW X5 Problems

No remedy for recall and no plan

I am writing to formally document two significant incidents involving the complete failure of the high-pressure fuel system in my BMW vehicle, VIN [XXX] , which have raised concerns about the reliability of this component. On [XXX], while navigating city street traffic, my vehicle, with 57,376 miles, experienced a total loss of power, resulting in the vehicle stalling in the left lane. The vehicle was towed to an authorized BMW dealership, where the entire high-pressure fuel system was diagnosed and replaced under warranty. As the second owner of this vehicle, I acquired it from my neighbor, the original owner. Upon reviewing the complete service records provided by the previous owner, I discovered that a nearly identical issue occurred at 39,066 miles. The service documentation states, "Client reports that while driving, the vehicle lost power and stalled." At that time, the high-pressure fuel system was also fully replaced. Further investigation revealed that BMW issued a safety recall notice between these two incidents, acknowledging potential failures in the high-pressure fuel pumps. However, the recall indicated that no remedy was available at the time. I've attached all the service records for both incidents and BMW North America's letter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving, the electronic parking brake (EPB) system malfunctioned. The vehicle was stopped in DRIVE with Auto Hold active. When the driver door was opened briefly, the vehicle attempted to transition from Auto Hold to applying the electronic parking brake as a safety function. At that moment, the EPB malfunction warning appeared and the parking brake system faulted. There were no prior mechanical brake issues (no dragging brakes, no unusual noises, no brake wear symptoms). The issue appears to be an electronic/control-related failure of the EPB actuator/control unit rather than typical brake wear. A repair facility retrieved multiple diagnostic fault codes related to the electronic parking brake actuator/control unit and recommended replacement of the EPB actuator assembly followed by initialization/calibration and clearing of faults. This creates a potential safety risk because the electronic parking brake may apply unexpectedly or may not apply/release as intended during safety logic events (such as opening the driver door while stopped), potentially immobilizing the vehicle or creating a hazard in traffic or parking situations.

No remedy for recall and no plan

The contact owns a 2017 BMW X5. The contact stated that while driving or while the vehicle was parked and occupied, there was an abnormal smoke odor coming from the engine of the vehicle. An independent mechanic was contacted. The vehicle was towed to an independent mechanic to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the issue. The failure mileage was 60,000.

No remedy for recall and no plan

Radiator Fan assembly connection corroded and water pump failing due to connector exposed to liquid

Vehicle stopped three times on highway. There is an issue with fuel injection. I am repairing the same thing every year and it is stopping every year on highway. They keep on repairing/replacing the module and I still get the problem. I missed a big rear collision because of this. This model has so many issues. Suspension broke. So many issues with gas pump. being it a first generation hybrid, it can cause threat to so many people if we let these vehicles be on road.

While driving, the electronic parking brake (EPB) system malfunctioned. The vehicle was stopped in DRIVE with Auto Hold active. When the driver door was opened briefly, the vehicle attempted to transition from Auto Hold to applying the electronic parking brake as a safety function. At that moment, the EPB malfunction warning appeared and the parking brake system faulted. There were no prior mechanical brake issues (no dragging brakes, no unusual noises, no brake wear symptoms). The issue appears to be an electronic/control-related failure of the EPB actuator/control unit rather than typical brake wear. A repair facility retrieved multiple diagnostic fault codes related to the electronic parking brake actuator/control unit and recommended replacement of the EPB actuator assembly followed by initialization/calibration and clearing of faults. This creates a potential safety risk because the electronic parking brake may apply unexpectedly or may not apply/release as intended during safety logic events (such as opening the driver door while stopped), potentially immobilizing the vehicle or creating a hazard in traffic or parking situations.

The contact owns a 2017 BMW X5. The contact stated that while driving at an undisclosed speed, the brake pedal was heavily depressed for the brakes to engage. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed; however, the cause for the failure was not yet determined. The dealer informed the contact that there was air in the brake lines and that the air needed to be bled from the brake lines to repair the vehicle. The vehicle was repaired; however, the failure persisted. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

The contact owns a Nuna car seat, Model Type: Rava, Model Number: CS05103CVR, Manufactured Date: July 14, 2022. The car seat was being used in a 2017 BMW X5. The contact stated that the left side harness on the safety car seat was loose, preventing the child from being securely restrained in the car seat. The manufacturer was not made aware of the failure. The car seat was not repaired or replaced.

A red light came on in my vehicle that read restraint system. Does that mean the airbags are faulty or is it with the seatbelts.

Sunroof drain clogged, causing leaking of water into vehicle. The dealer tested and found the same issue. They stated that there is a fix for this, to reroute the drain, and that it was not done on my vehicle prior to it clogging.

Rear tailgate suddenly flew open while driving at a speed of roughly 25 mph without any user input. Car was fully locked and at speed, trunk/tailgate release button was not pushed. The tailgate was fully closed and locked, and there were no warning lights or chimes indicating otherwise. This has only occurred once as of today and has not been able to be replicated, so it is not necessarily "available for inspection upon request". My safety, as well as others, were put at risk by this malfunction as our family dog is often transported in her crate that is located in the trunk, and if this malfunction had occurred while she was back there, her crate could have very easily fallen out of the car at high speed, undoubtedly leading to death. In this same instance, her crate falling out of the trunk at highway speeds, or really anything else being transported in the trunk, could have easily penetrated another car's windshield, resulting in injury or death of another vehicle's inhabitants. As previously stated, this problem has not been able to be reproduced by a dealer or independent service center at the time of this writing. The tailgate has not yet been inspected by the manufacturer, police, insurance representatives, or any other parties. There were no warning lamps, messages, or any other symptoms of the problem prior to the failure, nor have there been after the fact.

A red light came on in my vehicle that read restraint system. Does that mean the airbags are faulty or is it with the seatbelts.

Water possibly from moonroof getting into the car and warning messages about passenger airbags. I discussed matter with dealer and they want me to pay for diagnostic. I think they reset computer after service.

Sunroof drain clogged, causing leaking of water into vehicle. The dealer tested and found the same issue. They stated that there is a fix for this, to reroute the drain, and that it was not done on my vehicle prior to it clogging.

The contact owns a Cybex car seat. Model number: 519004435,Model name: Sirona S. The car seat was being utilized in a 2017 BMW X5. The contact stated that while, his daughter was in the car seat it wiggled and moved at the base. The contact stated the writing on the chest clip faded within a week. The occupant of the car seat was able to move the chest clip. The contact stated the latch and seatbelt failed to correct the failure. The manufacturer was made aware of the failure. The contact stated the car seat was to narrow at the base and was not suitable for several vehicles. Consumer stated: 1.Not able to securely install with latch method across several vehicle types 2. Not able to securely install with seat belt method across several vehicle types 3. Top belt buckle is easily undone by children while in transit 4. Ink used on seat buckles and hardware fades and rubs off easily.

Second time rear suspension dropped, less that 30K miles since last repair. On December 15th 2022, my car suspension dropped and my ride got bouncy. If this condition had ocurred in a high speed highway it can make the driver to lose control of the vehicle and possibly have an accident. The unit was taken to the Service Center and was diagnosed with exact same parts that were replaced the first time. I reached BMW USA and explain the timeline in which both events happened. First Incident: 02/14/ 2020 Mileage:48661 Second Incident: 12/15/2022 Mileage:78641 They didn’t recognize this as a manufacturing defect in parts or system and they offered a 50 % discount in the repair. I think this a defective system and it has been demonstrated by its recurrence. No notification message was displayed prior to the incidents Please find attached evidence of first and second estimates showing the same parts.

Hi, I have bought BMW x5 2017 from certified dealer in Nov 2020. From the beginning, vehicle is giving me problems. I spoke with BMW customer care and they are not helping me much. Below are the problems that vehicle has given me. They are so many other problems but I am noting the major problems. 1. Vibration during acceleration 2. The rear suspension got broke 3. Vehicle stopped on the road while traveling with an infant. Problem they said is fuel is not pumping into engine. They confirmed tank has 3/4th of gas. So that’s the problem with the vehicle. - they left us on the road for 4-5 hours until they tow the car. - my family including 3 months old baby has to get shelter inside a gas station for almost 12 hours until I get a rental car because they didn’t give loaner vehicle or not provided any help to rescue my family to bring to safe location. 4. The air suspension completely broke while traveling from Baton Rouge. Which caused back pain problem to my wife who recently has c-section. I am still dealing with her back pain treatment after that. And they took more than 20 days to repair and give the car back. I got an old Dodge Journey as a loaner from rental agency. Why do I need to pay for luxury car if I have to drive a Dodge Journey. 5. During the problem 3, BMW service center said fuel wasn't pumping into the engine and they said they fixed the issue. Again on August 14th 2022, vehicle was broken due to fuel pumping issue while I was in a city which is 2 hours from where I live. vehicle stopped on highway without any notice. They could have saved me and my family lot of stress and health issues if they supported us well and inspected the vehicle before selling us. They looted our money and played with us emotionally and caused physical and mental damage by doing it. I had to rescue my 3 months old baby because of this vehicle which stopped on high way during hottest season of summer mid June 2021. Your help is much appreciated in this regard.

I was driving approximately 30 mph. As I continued to accelerate the fuel system light came on and the car shut off in the road. I had to have it towed to the dealership as it would not start. Gas fumes could also be smelled coming from the car. Once looked at by BMW service center I was told “ EKPS and the fuel pump are intermittently failing. I was able to able to verify the concern briefly. Vehicle may lose fuel pressure randomly. Upon removing rear seats and inspecting harness, I found the wires going into the EKPS to be burnt. The wires from the EKPS to the low pressure fuel pump will also need to be replaced.” I did research and saw that this was recall on other years of this model. Also the middle back seatbelt does not work. Also even after multiple alignments my car still pulls aggressively to the right causing near collisions and off roaring.

Warning on screen came on suddenly while driving indicating charger system failure. While driving to the dealer for diagnosis and repair, power steering failed, then power brakes failed, then engine stopped running. Could not put vehicle in park and vehicle rolled back when foot brake was released. Car was diagnosed as alternator failure.

I purchased (2) Scorpion Pirelli Verde run flat 255/50R19 107H MS All Season tires from Orr BMW, Shreveport Louisiana on 02/10/2023. On 02/20/2023 in less than 15 miles from home I got a low pressure notice and proceeded to the stop and put air in the tire so that I could return the car home. Upon exiting my vehicle I could hear the air leaking from the tire but a visual inspection did not show any cuts, nails, or punctures. I called Orr and was told to bring the tier/car in. I had to pay ($250) to have the vehicle towed to them and was charged $82 by Orr to mount and balance a replacement tire. I was told that the tire had a cut in it but was never shown. On my way to work this morning and the other tire that was purchased on 02/10/2023 is registering low tire pressure. So it appears that the (2) tires purchased are defective tires!

TL* THE CONTACT OWNS A 2017 BMW X5 EQUIPPED WITH DUNLOP RUN FLAT TIRES, TIRE LINE: SPORT MAXX SP, TIRE SIZE: 315/35/R20, DOT NUMBER: (UNKNOWN). THE CONTACT STATED THAT ON THE DAY THE VEHICLE WAS PURCHASED, THE VEHICLE WAS TAKEN BACK TO THE DEALER DUE TO LOW TIRE PRESSURE ON THE PASSENGER'S SIDE REAR TIRE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE PASSENGER'S SIDE REAR TIRE EXPERIENCED A BLOWOUT. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. AN INDEPENDENT MECHANIC OBSERVED THE TIRE AND STATED THAT THE TIRE WAS DEFECTIVE. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE ON THE VEHICLE WAS 27,000. THE TIRE FAILURE MILEAGE WAS 2,000.

Hi, I have bought BMW x5 2017 from certified dealer in Nov 2020. From the beginning, vehicle is giving me problems. I spoke with BMW customer care and they are not helping me much. Below are the problems that vehicle has given me. They are so many other problems but I am noting the major problems. 1. Vibration during acceleration 2. The rear suspension got broke 3. Vehicle stopped on the road while traveling with an infant. Problem they said is fuel is not pumping into engine. They confirmed tank has 3/4th of gas. So that’s the problem with the vehicle. - they left us on the road for 4-5 hours until they tow the car. - my family including 3 months old baby has to get shelter inside a gas station for almost 12 hours until I get a rental car because they didn’t give loaner vehicle or not provided any help to rescue my family to bring to safe location. 4. The air suspension completely broke while traveling from Baton Rouge. Which caused back pain problem to my wife who recently has c-section. I am still dealing with her back pain treatment after that. And they took more than 20 days to repair and give the car back. I got an old Dodge Journey as a loaner from rental agency. Why do I need to pay for luxury car if I have to drive a Dodge Journey. 5. During the problem 3, BMW service center said fuel wasn't pumping into the engine and they said they fixed the issue. Again on August 14th 2022, vehicle was broken due to fuel pumping issue while I was in a city which is 2 hours from where I live. vehicle stopped on highway without any notice. They could have saved me and my family lot of stress and health issues if they supported us well and inspected the vehicle before selling us. They looted our money and played with us emotionally and caused physical and mental damage by doing it. I had to rescue my 3 months old baby because of this vehicle which stopped on high way during hottest season of summer mid June 2021. Your help is much appreciated in this regard.

TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT THE VEHICLE ACCELERATED SPONTANEOUSLY IN THE PRESENCE OF ELECTRIC RADIO WAVES. BMW OF PEABODY (221 ANDOVER ST, PEABODY, MA 01960, 1-(877) 530-0807) INDICATED THAT THE FAILURE WAS A SAFETY LIABILITY AND TURNED OVER THE TECHNICAL GUIDANCE TO A BMW ENGINEER. A LOANER VEHICLE WAS PROVIDED BY THE BMW MANUFACTURER. THE FAILURE WAS UNABLE TO BE DUPLICATED AND DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND WAS TO BE TRADED FOR ANOTHER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND PROVIDED NO REMEDY. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.

The contact owns a 2017 BMW X5. The contact stated while driving 55 MPH, the sunroof shattered without impact. The vehicle was taken to an independent mechanic where the sunroof was repaired. The manufacturer was notified of the failure but offered no assistance. The vehicle was repaired. The failure mileage was approximately 56,000.