2023 BMW X7 Owner Complaints

The mechatronics unit failed in the automatic transmission. Vehicle was no longer in gear causing it to stall, and drivetrain warning message was produced. This happened twice in the same day July 6th 2026. BMW was contacted, they retrieved the vehicle. Since the problem was intermittent they scanned the vehicle logs and sent to BMW North America for diagnosis. Initial repair was reprogram. During the test drive vehicle stalled directly out side of dealership and was pushed back in. On July 20th vehicle was diagnosed with a failed mechatronics unit which controls the transmission internally. Repair was authorized and vehicle returned on July 25th. During a test drive I asked the lead technician if this was a common failure, he stated this is the third repair of this nature they have performed. After some research this part was responsible for a stop delivery order on other vehicles manufactured during certain build dates.

NHTSA ID

11755537

Incident

Jul 6, 2026

My [XXX] wife and I drove to a cardiac doctors appointment having just had a [XXX]. Upon arriving the passenger side door would not unlock. Tried opening with the interior door handle and it would still not open. Tried exterior door handle and could not open. Contacted BMW emergency they tried to remotely open did not work. Called dealership they said to try double pulling interior handle twice which of course we had already tried still wouldn’t open. MY WIFE WAS TRAPPED WITH NO WAY TO GET OUT decided to try driving to dealership rather than calling fire department. Upon arriving the service provider tried to open but couldn’t do so. All this time my wife is sitting there with no way out other than trying to literally drag her over the center console which would cause her great pain. The service provider asked us to wait until a mechanic got off lunch and hoped that he could help otherwise she said 911 would have to be called. When mechanic arrived he couldn’t open and said that he also couldn’t open door panel because door has to be open to do so. The interior door handle was frozen so he decided to pull with great force and a horrible breaking noise was made and the door finally opened. The estimate to repair was $2320.00. With great effort from my service provider and an assist from the dealership itself BMW agreed to pay most of bill and only charged for parts $94.33 which I paid. I BELIEVE THIS IS A MAJOR SAFETY VIOLATION. THE INTERIOR DOOR HANDLE SHOULD NOT LOCK UP AND BECOME NON OPERATIONAL .HAD THERE BEEN A FIRE OR UNDERWATER THERE WAS NO ESCAPE FOR MY WIFE. This is a 2023 BMW X7 61000 miles no accidents perfect condition INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11746217

Incident

Jun 18, 2026

The vehicle has a glare issue affecting the side mirrors, which impacts visibility while driving. The glare appears to be caused by reflective chrome trim on the dashboard near the air vent, which reflect light into the side mirrors under certain lighting conditions. this creates a safety concern and affects my ability to comfortably and confidently operate the vehicle. the issue has been demonstrated to the dealership on multiple occasions, including prior to June 17th, but does not appear to have been fully documented or resolved. i have also observed similar reflection behavior in other BMW vehicles once pointed out, suggesting this may be related to design or materials rather than an isolated issue. "This occurs intermittently depending on sun angle/lighting conditions",

NHTSA ID

11745399

Incident

Sep 19, 2022

I ATTEMPTED TO HAVE SAFETY RECALL 24V-104(INTEGRATED BRAKE SYSTEM MALFUNTION) PERFORMED AT BMW DEALERSHIP BMW AUSTIN, 7011 MCNEIL DR. AUSTIN, TX 78729-7687 PHONE (512)343-3570 ON AUGUST 28 2025 AT 11;00AM WITH JASON SANTOSUOSSO. THIS SERVICE ADVISORY TOLD ME THE RECALL IS NOT COVERED, BECAUSE MY VEHICLE HAS 36,100 MILES-JUST 100 MILES OVER THE 36,000-MILE FACTORY warranty. HE INFORMED ME THAT BMW 'DENIED" THE REPAIR AND THA I WOULD NEED TO PAY $1900. OUT OF POCKET, (INCLUEDE OIL CHANGE $329), EVEN THOUGH THIS A FEDERAL SAFETY RECALL. AS PER NHTSA REGULATIONS, RECALL REPAIRS MUST PERFORMED FREE OF CHARGE, REGARDLESS OF MILEAGE OR WARRANTY EXPIRATION, REFUSING TO PERFORM A BRAKE-RELATED SAFETY RECALL DUE TO MILEAGE IS NOT ONLY UNREASONABLE BUT APPEARS TO VIOLATE FEDERAL LAW. THE VEHICLE REMAINS UNREPAIRED AND POSES A POTENTIAL SAFETY RISK TO MYSELF AND OTHERS. I AM REQUESTIG THAT NHTSA INVESTIGATE THIS DENIAL OF SERVICE AND ENSUERE THAT BMW ANT ITS DEALERSHIPS COMPLY WITH THE RECALL LAWS.

NHTSA ID

11684177

Incident

Aug 28, 2025

We are the original Owner of a 2023 BMW X7 with 17,500 miles. The past 2+ months the screen/display will go blank for up to 30 seconds while driving the vehicle. Obviously this is a serious safety issue. We took the vehicle for service where it was originally purchased at BMW I will say, this issue is very disappointing, scary, and disturbing. The vehicle was originally brought into service on 7/3 and no resolution for the problem has been presented as of yet. According to the Service Advisor, multiple software updates have been applied and the screen/display has been replaced twice, still no resolution. Brought back into Dealership on 7/23/2025 for the same repeated and dangerous issue Brought back again on 8/3/2025 for the same repeated issue. We were promised it was fixed. Drove the car 4 hours, and once again the screen/display went blank.

NHTSA ID

11681164

Incident

Jul 3, 2025

> Seller: RHollenshead Auto Sales Inc. > Auction Listing: [XXX] (Simulcast Live, Sale Date: [XXX]). > Violation: Auctioning 2023 BMW X7 (VIN: * [XXX] **) with **OPEN Recall 24V-104** (brake defect). > Law Broken: 49 U.S.C. § 30120. > Demand: Enforce repair. > Evidence: BMW VIN check confirms open recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11677912

Incident

Jul 31, 2025

Recall has been active since Feb 2024 and no fix has been made available.

NHTSA ID

11629718

Incident

Feb 1, 2024

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11627496

Incident

Nov 26, 2024

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11622528

Incident

Oct 29, 2024

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11621180

Incident

Feb 12, 2024

I received a recall notice in Feb of 2024 for a faulty integrated brake module and issues with the antilock breaking system which may result in seemingly catastrophic issues. There is still no fix for this issue-- 9 months seems like a long time to be driving around a car which may "lose control". I'm not sure if I am safe in my car. I'm not totally sure if this is a reasonable amount of time? But I wanted to report this because it seems worthy of a complaint... Thank you for your time.

NHTSA ID

11620482

Incident

Feb 1, 2024

Recall 24V-104 was issue in February 2024 and no remedy is available as of October 2024

NHTSA ID

11620287

Incident

Feb 1, 2024

The contact owns a 2023 BMW X7. The contact stated while her husband was driving at an undisclosed speed, the automatic emergency braking system engaged while there was no nearby obstacle or vehicle. The vehicle was taken to the dealer, where the contact was advised that the forward collision avoidance system was sensitive and needed to be adjusted in the infotainment settings. No further assistance was provided. Additionally, the contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000. VIN tool confirms parts not available.

NHTSA ID

11619810

Incident

Oct 8, 2024

Mileage

38,000 mi

While driving on a highway the message power train malfunction appears on screen and engine shut off only allowing me seconds to coast to edge of road it was at night we could have been hit from behind we were able to push it further off the highway I tried restarting it over and over about 10 minutes went by it started we proceeded to get to a safer area then had it towed in to bmw dealership [XXX] then dealer called said fixed pickup on 9/10 they said it was a update problem I drove out went about 3 miles exact thing happened again and I was on a very busy city intersection with people yelling at me to go thru light I started and restarted about 8 times then I proceeded back to dealership scared to death they took the car back then it stayed this time for 21 days they said this time it was Valvetronic and Mechatronic totally 8,887.50 but under warranty my car only had 6,736 miles on it I have all the invoice if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11619682

Incident

Sep 6, 2024

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11617237

Incident

Sep 30, 2024

We are unable to sell the car because it’s listed as unsalable because of the recall and we are unable to drive the vehicle. BMW should replace the vehicle at their cost.

NHTSA ID

11614703

Incident

Jul 1, 2024

I took my X7 to Habberstad BMW to have this brake safety recall done. The dealer said they do not have the parts available and have no ETA. I do not feel safe driving this car with the braking system not working 100% efficiency. I am on month 24 of a 36 month lease with BMW financial and I would like BMW to buy back this car and terminate my lease. This recall has been announced for a few months now and to not have a fix yet for a braking safety issue is unacceptable.

NHTSA ID

11614530

Incident

Sep 11, 2024

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while reversing out of parking space at approximately 3 MPH, the brake pedal was depressed to stop the vehicle to shift to drive; however, the brake pedal was difficult to depress. The contact stated that several unknown warning lights were illuminated. The messages "Reduced Braking Assist", "Parking Brake Malfunction", and “Service Required” messages were displayed. The contact stated that the vehicle stopped when the parking brake independently engaged. The contact drove the vehicle to a local dealer; however, the vehicle was not diagnosed or repaired. The failure mileage was approximately 37,000. VIN tool confirms parts not available.

NHTSA ID

11614246

Incident

Sep 12, 2024

Mileage

37,000 mi

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The local dealer and another dealer, East Bay BMW (4350 Rosewood Dr, Pleasanton, CA 94588), were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11614066

Incident

Sep 11, 2024

See attached document for complaint

NHTSA ID

11610128

Incident

Sep 13, 2023

See attached document for complaint

NHTSA ID

11610127

Incident

Sep 13, 2023

See attached document for complaint

NHTSA ID

11610126

Incident

Sep 13, 2023

See attached document for complaint

NHTSA ID

11610124

Incident

Sep 13, 2023

See attached document for complaint

NHTSA ID

11610123

Incident

Sep 13, 2023

See attached document for complaint

NHTSA ID

11610120

Incident

Sep 13, 2023