RoadVitals

2023 Braun Ram Promaster

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Oct 15, 2025
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Mar 20, 2026
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
1 currently open
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2023 Braun Ram Promaster, most frequently naming the driver assistance and steering categories. 2 safety recalls have been issued covering this model year; and 1 NHTSA investigation names it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Driver assistance150.0%
  • Steering150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
26V171000

STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT

Mar 20, 2026
13 units potentially affected
The defect: Braun Corporation (Braun) is recalling certain 2023-2024 Ram ProMaster vehicles. The installed window may have the wrong type of glass for an emergency exit. As such, these vehicles fails to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
The risk: A noncompliant emergency exit can increase the risk of ejection and injury during a crash.
The remedy: Dealers will replace the window, free of charge. Interim owner notification letters explaining the safety risk were mailed by May 26, 2026. Owners will receive another notice once remedy becomes available. Owners may contact Braun's customer service at 1-800-488-0359.
Braun CorporationView on NHTSA.gov
25V330000

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

May 21, 2025
235,640 units potentially affected
The defect: Chrysler (FCA US, LLC) is recalling certain 2022-2025 Ram ProMaster vehicles. A software error in the security gateway module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
The remedy: Dealers will update the security gateway module software, free of charge. Owner notification letters were mailed June 12, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 40C.
Chrysler (FCA US, LLC)Manufacturer number 40CView on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE26002OpenPreliminary Evaluation

Loss of Power Steering Assist

Opened Mar 2, 2026

The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Steering
Filed Oct 15, 2025

Intermitent loss of electronic power steering. Dealer Service Tech says it is water intrusion into the steering rack. Part needs replacement. Dash warning at time of failure only once. I have heard from other owners this is a common problem.

NHTSA ID
11693680
Incident
Aug 15, 2025
Driver assistance
Filed Aug 11, 2025

Followup of Case # 11612576 filed 10/04/24. The issue of our UConnect system faulting out has never been resolved after much troubleshooting by the dealership. The system continues to fault out which disables the Automatic Emergency Braking system and the Emergency SOS systems also. This system faults out continually while driving. The safety features are disabled more than enabled according to the indicator lights on the display. My concern is that it disables the safety feature but question if it can also activate the braking when it shouldn't which could cause very erratic and unsafe event.

NHTSA ID
11679781
Incident
Aug 9, 2025

Compare model years

Complaint and recall counts across every year of this model

Braun Ram Promaster by model year
YearComplaintsRecallsInvestigationsIssue Index
2024110—
2023Viewing221—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.