RoadVitals

2010 Braun Town And Country

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
38
Latest May 25, 2011
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Apr 23, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
3 injuries, 0 deaths reported

Overview

Our database contains 38 NHTSA owner-reported complaints for the 2010 Braun Town And Country, most frequently naming the electrical, engine and body & structure categories. 2 safety recalls have been issued covering this model year; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical1634.8%
  • Engine1226.1%
  • Body & structure510.9%
  • Brakes48.7%
  • Driver assistance36.5%
  • Other / unspecified24.3%
  • Visibility12.2%
  • Fuel system12.2%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V164000

SUSPENSION:REAR

Apr 23, 2010
834 units potentially affected
The defect: THE BRAUN CORPORATION IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2010 CHRYSLER TOWN & COUNTRY AND DODGE CARAVAN MOBILITY CONVERSIONS WHICH WERE ALTERED BY BRAUN BETWEEN JANUARY 21, 2009 AND MARCH 19, 2010. DURING CONVERSION, THE CHASSIS WAS RAISED AND THE FLOOR WAS LOWERED TO ACCOMMODATE WHEELCHAIR ACCESSIBILITY FEATURES. IN RAISING THE CHASSIS, THE REAR SPRING HATS COME INTO CLOSER PROXIMITY TO THE REAR TIRES. IN ROUGH OR AGGRESSIVE DRIVING SITUATIONS THE TIRES MAY INTERMITTENTLY CONTACT THE REAR SPRING HATS.
The risk: CONTACT BETWEEN THE TIRE SPRING HAT MAY WEAR A HOLE IN THE TIRE OVER TIME. THIS MAY RESULT IN LOSS OF VEHICLE CONTROL IN THE EVENT OF TIRE PRESSURE LOSS INCREASING THE RISK OF A CRASH.
The remedy: BRAUN WILL NOTIFY OWNERS AND REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 4, 2010. OWNERS MAY CONTACT BRAUN TOLL-FREE AT 1-800-488-0359.
BRAUN CORPORATIONView on NHTSA.gov
10V148000

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP

Apr 13, 2010
843 units potentially affected
The defect: THE BRAUN CORPORATION IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2010 CHRYSLER TOWN & COUNTRY AND DODGE CARAVAN COMMERCIAL ENTERVANS WHICH WERE ALTERED BY BRAUN BETWEEN JANUARY 21, 2009 AND MARCH 19, 2010. DURING CONVERSION, THE CHASSIS WAS RAISED AND THE FLOOR WAS LOWERED TO ACCOMMODATE WHEELCHAIR ACCESSIBILITY FEATURES. IN RAISING THE CHASSIS, THE FUEL FILL PIPE COMES INTO CLOSER PROXIMITY TO THE LEFT REAR TIRE. IN ROUGH OR AGGRESSIVE DRIVING SITUATIONS, THE TIRE MAY INTERMITTENTLY CONTACT THE FUEL FILL PIPE.
The risk: CONTACT BETWEEN THE TIRE AND FUEL FILL PIPE MAY WEAR A HOLE IN ONE OR THE OTHER COMPONENTS OVER TIME. THIS MAY RESULT IN LOSS OF VEHICLE CONTROL IN THE EVENT OF TIRE PRESSURE LOSS, OR A VEHICLE FIRE IN THE EVENT THE FUEL PIPE IS COMPROMISED.
The remedy: BRAUN WILL NOTIFY OWNERS AND REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 4, 2010. OWNERS MAY CONTACT BRAUN TOLL-FREE AT 1-800-488-0359.
BRAUN CORPORATIONView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 38
Engine
Filed May 25, 2011

WE HAVE A 2010 CHRYSLER TOWN AND COUNTRY. THE ENGINE WILL FROM TIME TO TIME SHUT OFF WHILE DRIVING! IT HAS NOW HAPPENED 4 TIMES INCLUDING ONCE ON THE HIGHWAY! I TOOK IT TO THE DEALER AND THEY CANNOT FIND THE PROBLEM. I CALLED CHRYSLER DIRECTLY AND THEY LAUNCHED AN INVESTIGATION BUT STATED THAT THEY HAVE NOT HEARD OF THE ISSUE AND THAT THERE WAS NOTHING THEY COULD DO. I EXPLAINED THAT I WAS VERY WORRIED ABOUT THE ENGINE SHUTTING OFF AND CAUSING AN ACCIDENT AND AGAIN THEY TOLD ME THERE WAS NOTHING THAT THEY COULD NOT DO ANYTHING. I CALLED THE CHRYSLER RECALL NUMBER AND THEY TOLD ME THAT THEY HAVE HAD SEVERAL COMPLAINTS ABOUT THIS HOWEVER THEY DO NOT KNOW HOW TO FIX THE ISSUE YET. THEY ADVISED THAT 'I HANG IN THERE'. AGAIN I EXPRESSED MY CONCERN ABOUT MY FAMILY DRIVING THE VAN WITH THE POSSIBILITY OF IT TURNING OFF. THEY STATED THAT WHEN THERE IS A RECALL THEY WILL LET THE PUBLIC KNOW. THEY THEN GAVE TOLD ME 'IF IT SHUTS OFF AGAIN WHILE DRIVING TO PUT THE CAR IN NEUTRAL AND RESTART IT TO PREVENT THE WHEEL FROM LOCKING' THIS IS CRAZY AND PREPOSTEROUS. HOW COULD CHRYSLER ASK ME TO CONTINUE TO DRIVE A VEHICLE THAT COULD SHUT OFF AND POTENTIALLY CAUSE AN ACCIDENT THAT COULD RESULT IN THE DEATH OF A FAMILY MEMBER?!?!?!?! *TR

NHTSA ID
10402736
Incident
May 1, 2011
Mileage
9,000 mi
Electrical
Filed May 23, 2011

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT WAS DRIVING 25 MPH WHEN THE KEY INDEPENDENTLY MOVED IN THE IGNITION SWITCH FROM ON TO ACC, CAUSING THE VEHICLE TO STALL. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT WAS TAKEN TO THE DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE SO THERE WERE NO REPAIRS PERFORMED. THE CONTACT CALLED THE MANUFACTURER BUT THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE BECAUSE THE DEALER HAD NOT STATED WHAT WAS CAUSING THE PROBLEM. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM:IGNITION) BUT THE MANUFACTURER WAS UNABLE TO IDENTIFY THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 19,500. UPDATED 08/31/11 *BF UPDATED 09/09/11

NHTSA ID
10402389
Incident
May 1, 2011
Mileage
19,500 mi
Electrical
Filed May 22, 2011

TOWN AND COUNTRY - SHUT OFF WHILE ON HIGHWAY WHILE DRIVING MY WIFE AND 2 YR OLD CHILD, MY 1 YEAR OLD T&C SHUT OFF WHILE DRIVING (~45-50 MPH) ON THE HIGHWAY. I LOST ALL POWER TO THE CAR (INCLUDING POWER STEERING) AND WAS FORTUNATE ENOUGH TO GET TO THE SHOULDER WITH OUT INCIDENT. I PUT THE CAR IN PARK AND IMMEDIATELY STARTED THE CAR UP AND WE CONTINUED ON OUR WAY. IT WASN'T UNTIL LATER THAT NIGHT, I REMEMBERED A RECALL NOTICE ON THE T&C I READ ON THE NEWS, IN MARCH. UNFORTUNATELY, WE HAVE NOT HEARD OF WHEN THIS WILL BE FIXED. THIS COULD HAVE CAUSED A VERY BAD CRASH AND WE NOW QUESTION THE SAFETY OF THE FAMILY WHILE IN THE VEHICLE. I AM THE PARENT OF TWO YOUNG CHILDREN AND WE PURCHASED THE T&C WITH ITS REPUTATION OF SAFETY IN MIND. I WILL BE CONTACTING THE DEALER IMMEDIATELY IN THE MORNING, BUT I AM READING MANY COMPLAINTS OF THE SAME ISSUE. DOES SOMEONE HAVE TO GET INJURED OR KILLED BEFORE THIS REPEAT ISSUE GETS TAKEN SERIOUSLY? *TR

NHTSA ID
10402346
Incident
May 21, 2011
Mileage
14,100 mi
Engine
Filed May 19, 2011

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 TO 40 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT SHE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000.

NHTSA ID
10402057
Incident
May 15, 2011
Mileage
31,000 mi
Electrical
Filed May 10, 2011

CAR LOSES POWER WHILE DRIVING IF KEY IS BUMPED OR IF CAR HITS A BUMP KEY IS EASILY PUT IN THE ACCESSORY POSITION AND CAR LOSES ALL POWER. THIS HAPPENED WHEN THE KEYCHAIN WAS BUMPED IN THE MIDDLE OF AN INTERSECTION, ANOTHER TIME WHILE MAKING A LEFT TURN, AND ANOTHER TIME WHILE DRIVING ABOUT 25MPH. THIS IS EASILY DUPLICATED BECAUSE WHILE DRIVING I HAVE BEEN ABLE TO TURN THE KEY TO THE ACCESSORY POSITION AND IT LOSES ALL POWER. MY CONCERN IS THAT THIS WILL HAPPEN WHILE DRIVING ON THE FREEWAY AND A SERIOUS ACCIDENT WILL HAPPEN.

NHTSA ID
10399868
Incident
May 7, 2011
Mileage
45,000 mi
Engine
Filed May 9, 2011

MY 2010 TOWN AND COUNTRY SUDDENLY STALLED WHILE DRIVING ON MAIN ST. . COASTED TO A STOP BLOCKING THE LANE SINCE I COULDN'T EVEN PULL OVER. VEHICLE HAD POWER, BUT WOULD NOT MOVE. CALLED WRECKER, BUT EVENTUALLY ABLE TO RESTART CAR AND DRIVE IT (AFTER SEVERAL ATTEMPTS). POLICE PROVIDED TRAFFIC CONTROL UNTIL CAR WAS MOVED. FORTUNATELY NO ONE WAS DIRECTLY BEHIND ME WHEN THE CAR STOPPED. INTERNET SEARCH REVEALED THAT CHRYSLER IS INITIATING A RECALL FOR THIS PROBLEM. CALLED THEM AND THEY SAID THE RECALL IS BY VIN AND MY VIN IS NOT RECALLED. THEY REFUSED TO LET ME TALK TO SOMEONE WHO COULD CHECK FURTHER. I TOLD THEM MY SURVIVORS WOULD SUE THEIR PANTS OFF WHEN THE CAR DIES AGAIN AND I AM KILLED, BUT OF COURSE, I AM AFRAID TO DRIVE THE STUPID THING. *TR

NHTSA ID
10399715
Incident
May 9, 2011
Mileage
15,592 mi
Electrical
Filed May 4, 2011
Fire reported

WHILE ON VACATION WE RENTED A 2010 CHRYSLER TOWN & COUNTRY MINI VAN FROM ENTERPRISE SAN ANTONIO INT'L AIRPORT LOCATION. WE PICKED UP THE VEHICLE ON 04/05/2011. WE DROVE THE VEHICLE TO LAREDO TEXAS. AFTER 4 DAY DRIVING THE VAN, WE PARKED IT AT THE LOCAL MALL, GOT OUT OF THE VEHICLE, WALKED INTO THE MALL WHEN THE RENTAL VEHICLE ENGINE BURST INTO FLAMES. THERE WAS A LOUD SOUND, WHICH WAS THE FRONT WINDSHIELD EXPLODING, A CLOUD OF SMOKE THEN APPEARED, AND SECONDS LATER THERE WERE HUGE FLAMES COMING OUT OF THE ENGINE. THIS RESULTED IN TOTAL LOSS OF THE VEHICLE ALONG WITH ALL OF OUR PERSONAL BELONGINGS. LUCKILY WE HAD JUST EXITED THE VEHICLE SO WE WERE NOT INJURED OTHER THAN BEING TRAUMATIZED BY THE ENTIRE EVENT. THERE WAS NO SIGNS THAT THERE WAS ABOUT TO BE AN EXPLOSION. THE VEHICLE HAD NOT OVERHEATED, AND THERE WERE NO SMELLS IN OR COMING FROM THE VEHICLE. WE HAD SIMPLY PARKED THE VEHICLE RIGHT BEFORE IT EXPLODED. THE LOCAL POLICE DEPT AND FIRE DEPARTMENT ARRIVED ON THE SCENE VERY QUICKLY TO PUT OUT THE BLAZE. CHRYSLER AND OUR PERSONAL INS COMPANY HAVE COMPLETED AN INSPECTION OF THE VAN BUT CHRYSLER REFUSES TO DISCLOSE THE CAUSE OF THE FIRE TO OUR FAMILY. WE ARE VERY CONCERNED ABOUT THIS AND ARE AFRAID THAT ANOTHER FAMILY MAY NOT BE AS LUCKY AS WE WERE TO ESCAPE THIS MALFUNCTION WITHOUT PHYSICAL HARM. I WOULD LIKE THIS ISSUE TO BE INVESTIGATED FURTHER BY SOMEONE. WE AND OTHER FAMILIES DESERVE ANSWERS THE BIG CO WON'T GIVE US. *TR

NHTSA ID
10398868
Incident
Apr 9, 2011
Mileage
26,600 mi
Engine
Filed Apr 29, 2011

MY 2010 CHRYSLER TOWN AND COUNTRY ENGINE CONTINUES TO SHUT OFF WHILE DRIVING. I HAVE HAD MY VAN IN THE SHOP 4 TIMES NOW FOR THE SAME PROBLEM AND THEY HAVE YET TO FIX THE PROBLEM. THIS DOES NOT OCCUR ON A CONSISTENT BASIS SO THE DEALERSHIP IS HAVING TROUBLE DUPLICATING THE PROBLEM. THEY STATED WITHOUT BEING ABLE TO DUPLICATE THE PROBLEM THEY CAN NOT POSSIBLY FIX THE PROBLEM. THEY HAVE MADE SEVERAL UNSUCCESSFUL ATTEMPTS SINCE 9/2010. NOW AFTER HEARING ABOUT THIS RECALL, I WAS HOPING TO GET SOME RESOLUTION TO THIS DANGEROUS SITUATION. UNFORTUNATELY WHEN I CALLED CHRYSLER CORP (1-800-853-1403) AS LISTED IN CAMPAIGN, I WAS TOLD THAT WHILE THE CAMPAIGN HAS BEEN INITIATED THEY ARE NOT YET APPLYING IT TO THE VEHICLES. IT LOOKS LIKE I WILL HAVE TO EXERCISE MY RIGHTS UNDER THE LEMON LAW TO BE ABLE TO DRIVE A SAFE VEHICLE. THEY ASSIGNED ME TO A CASE MANAGER, WHO THEN TOLD ME THERE IS NO SUCH RECALL FOR MY VEHICLE AND THE PROBLEM MUST BE DUPLICATED FOR THEM TO BE ABLE TO FIX IT. HERE WE GO AGAIN AND MY YEAR TO PURCHASE DATE IS EARLY MAY. *TR

NHTSA ID
10398282
Incident
Apr 28, 2010
Mileage
20,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SB-08-021-10

ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL; LATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR

CHRYSLER/DODGE: POWER SLIDING DOORS INOPERATIVE. THIS INVOLVES FLASH REPROGRAMMING THE POWER SLIDING DOOR MODULE REAR LEFT AND/OR RIGHT (DMRL/DMRR) WITH NEW SOFTWARE. POWER SLIDING DOORS WILL NOT OPEN FROM ANY OF THE SWITCHES. DOORS WILL WORK IN THE MANUAL MODE. *PE UPDATED 11/29/10. *PE

SB-23-014-10

LATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR

CHRYSLER: SLIDING DOOR WILL NOT LATCH IN THE FULL OPEN POSITION. INVOLVES INSPECTING THE RIGHT AND/OR LEFT SLIDING DOOR OPERATION AND IF NECESSARY ADJUSTING THE SLIDING DOOR LATCH POSITION. APPLIES TO VEHICLES BUILT BEFORE 4/30/10. *PE

SB-08-017-09

ELECTRICAL SYSTEM; STRUCTURE:BODY:DOOR

CHRYSLER/DODGE: POWER SLIDING DOOR MODULE. OVERLY SENSITIVE OBSTRUCTION DETECTION. VERIFYING THERE ARE NO MECHANICAL CONDITIONS THAT MAY LEAD TO SLOW DOOR OPERATION, MAKING MECHANICAL CORRECTIONS AS NECESSARY AND FLASH REPROGRAMMING BOTH POWER SLIDING DOOR MODULE'S (PSDM). *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.