Owner-reported complaints naming the fuel system system, filed with NHTSA
Data refreshed
Fuel system reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
11
Latest Jul 3, 2020
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
5%
of 211 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1
What this page shows
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks. Every record below is an owner-reported complaint about the 2011 Buick Enclave submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming fuel system
Shown in the owner’s own words, exactly as filed
Driver assistanceElectricalFuel system
Filed Jul 3, 2020
WE PURCHASED A 2011 BUICK ENCLAVE FOR WHAT WE THOUGHT WAS A GREAT DEAL. WE WERE PREPARED TO PAY FOR BASIC MAINTENANCE RIGHT AFTER PURCHASE. THE CHECK ENGINE LIGHT CAME ON AS WE WERE DRIVING ON THE HIGHWAY. I NOTICED LOSS OF POWER WHILE ON CRUISE CONTROL(SET AT 65MPH) AND THE VEHICLE STARTED SHAKING. I NOTICED THE RPM JUMPING FROM 1 TO 2 . WE TOOK THE VEHICLE TO BUICK FOR REPAIRS. WE HAD A TUNE UP, 2 CATALYTIC CONVERTERS REPLACED, 3 O2 SENSORS REPLACED ALONG WITH ONE OTHER ONE THAT I'M NOT SURE THE NAME, OIL CHANGE, STRUTS AND SHOCKS, REAR SWAY BAR LINKS, AIR FILTER, AND A GASKET MANIFOLD. WE HAVE NOT HAD THIS VEHICLE LONGER THAN 2 MONTHS. THE VEHICLE IS STILL DOING THE SAME THING. TODAY AFTER WE PICKED IT UP FROM THE SHOP(NO CHECK ENGINE LIGHT) WE DROVE IT ON THE HIGHWAY AND NOW THE SERVICE TRACTION CONTROL LIGHT IS ON ALONG WITH STABILITRAK CONTROL. WE HAVE 6 CHILDREN. THIS IS DANGEROUS. WHAT ARE WE TO DO? *TR
NHTSA ID
11337383
Incident
Jul 3, 2020
Fuel system
Filed Sep 13, 2019
TIMING BELT ISSUES AT 140000 MILES SHOULD COVERED SINCE IT'S A KNOWN PROBLEM
NHTSA ID
11255270
Incident
Sep 1, 2019
Mileage
140,000 mi
Fuel system
Filed Jan 18, 2018
THE FUEL MILEAGE READER IS NOT WORKING PROPERLY...SOMETIMES WHEN I GET GAS IT REGISTERS MORE MILEAGE THAN IT SHOULD. ...SUCH AS IT MAY BE ON EMPTY AND THE AMOUNT OF FUEL THAT I PUT IN IT SHOULD REGISTER THAT I WOULD GET 115 MILES OFF IT....BUT IT WILL REGISTER THAT I SHOULD GET 150 MILES. SOMETIMES IT REGISTERS RIGHT AND I CAN DRIVE ONLY 10 MILES AND THE NUMBER OF MILES THAT I CAN TRAVEL WILL DROP BY 28 MILES OR MORE. IT CHANGES AS I DRIVE BUT DOESN'T SHOW THE PROPER MILEAGE LEFT AS BE APPROPRIATE. ALSO MY HEAT IS ONLY COMING OUT THE VENTS IN THE REAR AND THE TOP SIDE DASH VENTS AND THE BOTTOM DRIVER SIDE FLOOR VENT. THE FRONT DASH VENTS HAVE NO HEAT AND THE BOTTOM FLOOR PASSENGER VENT IS BLOWING COOL AIR. THE HEAT PROBLEM IS WHEN DRIVING AND SITING. THE MILEAGE READER IS OCCURRING WHEN DRIVING AND AFTER REFILLING AND SOMETIMES WHILE SITTING WITH THE CAR RUNNING.
NHTSA ID
11063471
Incident
Oct 31, 2017
Mileage
99,000 mi
Fuel system
Filed Jan 17, 2018
FUEL INDICATOR IS ALL OVER THE PLACE. DROP TO ZERO AND TO HALF AND FULL AND BACK TO ZERO.
NHTSA ID
11063407
Incident
Jul 1, 2017
Fuel system
Filed Sep 20, 2015
ON MULTIPLE OCCURRENCES, THE FUEL GAUGE DOES NOT ACCURATELY REFLECT THE AMOUNT OF FUEL IN THE TANK. IT SHOWS FAR LESS. SOMETIMES BY TURNING ON AND OFF THE CAR, IT WILL RESET. OTHER TIMES IT WILL TAKE A DAY TO REFLECT THE RIGHT AMOUNT. SINCE THERE IS A RECALL FOR THIS IN VEHICLES MANUFACTURED FROM 2013-2014, IT SEEMS LIKELY THAT THIS, TOO, IS A DEFECT.
NHTSA ID
10765665
Incident
Jun 1, 2015
Driver assistanceEngineFuel system
Filed Aug 24, 2015
WHILE TRAVELING WITH CRUISE CONTROL SET TO 79 MPH, I ACCELERATED TO PASS A SEMI THAT WAS DRIVING ERRATICALLY. AFTER PASSING, I LET OFF THE GAS BUT THE GAS PEDAL STUCK. NONE OF THE CRUISE CONTROL BUTTONS WOULD WORK TO SLOW US, THE BRAKES WOULD NOT SLOW US, EVENTUALLY PLACING THE CAR IN NEUTRAL ALLOWED US TO SAFELY STOP ALONG THE ROAD. BUICK CUSTOMER SUPPORT BASICALLY SAID THERE'S NOTHING WRONG AND UNTIL THERE'S MORE INCIDENTS THEY WON'T DO ANYTHING.
NHTSA ID
10758912
Incident
Aug 23, 2015
Fuel system
Filed Apr 15, 2015
INACCURATE FUEL GAUGE READING OF MY 2011 BUICK ENCLAVE. HAS BEEN HAPPENING FOR THE LAST MONTH AND A HALF. I FILL MY TANK UP AND IT STILL READS THAT THE TANK HASN'T BEEN FILLED, ALSO INDICATES THAT I ONLY HAVE SAY 60 MILES WHEN AFTER A FILL UP IT SHOULD READ A RANGE OF AT LEAST 300 MILES. *TR
NHTSA ID
10705813
Incident
Mar 7, 2015
Mileage
50,003 mi
Driver assistanceFuel system
Filed Nov 18, 2014
WE WERE DRIVING DOWN THE HIGHWAY AT 65 MPH THE STABILITRAK / TRACTION CONTROL LIGHT CAME ON FOLLOWED BY AN ENGINE REDUCED POWER WARNING AND THE VEHICLE SLOWS FROM 65 MPH TO 30 MPH IN ABOUT 3 SECONDS. THE ERROR MESSAGE CLEARS ITSELF WHEN THE VEHICLE IS TURNED OFF AND LEFT OFF FOR 1 TO 5 MINUTES. THE SECOND TIME THIS HAPPENED WE TOOK IT TO THE DEALERSHIP AND THEY RESET THE CODES AS A CHECK ENGINE LIGHT WAS ALSO ON. THE CHECK ENGINE LIGHT CAME ON AGAIN AND THE ERROR MESSAGE CODE INDICATED AN IDLE PROBLEM. THE DEALER DIAGNOSED AND THE TSB STATED TO RELEARN THE IDLE WHICH COST ABOUT $220. THIS PROBLEM OCCURRED TWO MORE TIMES WITH SIMILAR DECELERATIONS FROM 45+ TO ABOUT 25 -30 MPH IN 3 SECONDS. THE CAR FORUMS ON THE INTERNET FOR CHEVY TRAVERSE, GMC ACADIA LIST MANY PEOPLE WITH SIMILAR ISSUES. MANY HAVE CALLED GM AND HAVE BEEN TOLD THAT GM IS NOT AWARE OF THIS AS A MAJOR PROBLEM. SOME CLAIM THERE WAS A PRIVATE RECALL ON THE 2010 MODELS. *TR
NHTSA ID
10659104
Incident
Apr 4, 2014
Mileage
68,000 mi
AirbagsEngineFuel system
Filed Nov 6, 2014
Crash reported1 injury reported
2011 BUICK ENCLAVE, ALL RECALLS COMPLETED. WHEN TURNING INTO DRIVEWAY FROM A TOTAL STOP VEHICLE EXPERIENCED UNEXPECTED ACCELERATION AND CRASHED THROUGH PART-WAY UP GARAGE DOOR, SIDE WALL OF GARAGE, (RIGHT WHEEL OVER 6" CONCRETE FOUNDATION), PUSHED ITEMS STORED IN GARAGE INTO FRONT WALL AND MOVED WALL 12" INTO LAUNDRY ROOM. VEHICLE STOPPED WHEN LEFT FRONT WHEEL HIT CONCRETE STEP INTO SERVICE DOOR ALTHOUGH TIRE LEFT TREAD MARK ON FLOOR UNTIL ENGINE TURNED OFF. DISTANCE TRAVELED WAS ABOUT 2 1/2 CAR LENGTHS. DAMAGE TO RIGHT FRONT MAINLY. $12,300 DEALER ESTIMATED DAMAGE. DRIVER SUFFERED SOFT TISSUE BRUISING, CHIPPED TOOTH, SORENESS. AIR BAGS DID NOT DEPLOY. ODB SHOWED NO DTC CODES. VEHICLE VISUALLY/MANUALLY INSPECTED BY DEALER PER INSURANCE COMPANY REQUEST - NOTHING FOUND. CLAIM FILED WITH ESIS/GM CENTRAL CLAIMS UNIT. EDR, SDM & CDR DATA WERE DOWNLOADED USING BOSCH SOFTWARE AND PICTURES TAKEN OF VEHICLE. DATA/PICTURES WERE TURNED OVER TO GM INVESTIGATORS. OWNER CONTACTED ONSTAR FOR DATA BUT NOTHING WAS RECEIVED BY THEM. HOWEVER, INITIAL SDM DATA INDICATES 'ONSTAR DEPLOYMENT STATUS DATA SENT' AND 'SDM RECORDED VEHICLE VELOCITY CHANGE DATA SENT.' INVESTIGATION CURRENTLY 3 MONTHS ON-GOING, VEHICLE UNTOUCHED. VEHICLE ALSO PREVIOUSLY EXHIBITED ISSUE OF FREE ROLLING BACKWARD OR FORWARD WHEN STOPPED ON AN INCLINE. AUTO TRANSMISSION AND TORQUE CONVERTER WOULD NOT HOLD VEHICLE. *TR
NHTSA ID
10653170
Incident
Aug 11, 2014
Mileage
60,140 mi
ElectricalFuel system
Filed May 7, 2014
SIMILAR TO THE RECENTLY ANNOUNCED RECALL ON 2014 BUICK ENCLAVES FOR A FAULTY GAS GAUGE, THE SAME PROBLEM OCCURS ON THE 2011 MODEL THAT I JUST PURCHASED AS WELL. I HAVE OWNED THE VEHICLE FOR 6 WEEKS AND 3 TIMES HAVE EXPERIENCED THE GAS GAUGE INDICATE AN INACCURATE AMOUNT OF FUEL. TWICE AFTER THE VEHICLE WAS TURNED OFF AND TURNED BACK ON, THE GAUGE RESET TO AN ACCURATE READY. HOWEVER ONE AFTER TURNING THE VEHICLE OFF TWICE, THE GAS GAUGE DID NOT RESET.....IT WAS NOT UNTIL THE FOLLOWING DAY THAT THE GAS GAUGE GAVE A ACCURATE READING. *TR
NHTSA ID
10587062
Incident
Apr 23, 2014
Mileage
45,000 mi
Body & structureEngineFuel system
Filed May 5, 2014
GAS GAUGE WASN'T WORKING ON MY 2011 BUICK ENCLAVE ESPECIALLY WHEN WEATHER WAS COLD. GAS GAUGE WOULD SHOW LESS THAN WAS IN THE TANK. HAPPENED ONCE OR TWICE IN 2012, BUT I THOUGHT IT WAS A FLUKE. THEN, SEVERAL TIMES IN WINTER OF 2013- SO, I FINALLY TOOK IT IN DEC 2013 AFTER GETTING A MESSAGE IN THE CAR OF A SENSOR FAILURE. THEY QUOTED $517.27 TO FIX IT AND SAID THEY DIDN'T HAVE TIME THAT DAY. TOOK BACK IN EARLY JAN. WARRANTY JUST EXPIRED BY 3000 MILES, SO I ARGUED IT SHOULD BE COVERED. DEALERSHIP MADE ME PAY $100 TOWARDS IT. THEY REPLACED THE FUEL LEVEL SENSOR. I HAVE HAD IT HAPPEN ONCE AGAIN SINCE, SO I AM WONDERING IF THEY FIXED THE RIGHT PART, ALTHOUGH I WOULD WANT TO SEE IT HAPPEN AGAIN TO BE SURE BEFORE I COMPLAIN AGAIN, ALTHOUGH WAITING TO MAKE SURE THERE WAS A PROBLEM WAS WHAT GOT ME OUT OF WARRANTY WHEN I ORIGINALLY TOOK IN IT TO HAVE FIXED. AS I SEE THE RECENT RECALL IN MAY 2014 OF ONLY THE 2013 BUICK ENCLAVE MODELS FOR THE SAME GAS GAUGE ISSUE, I AM FRUSTRATED. OBVIOUSLY, THE PROBLEM IS MORE PERVASIVE THAN JUST THE 2013 MODELS. SAFETY OF THIS MODEL SEEMS TO BE AN ISSUE. NOW, I SAW THERE IS AIRBAG RECALL, ALTHOUGH I HAVEN'T BEEN NOTIFIED YET. I HAD WATER PUMP ISSUE FAIL THE WEEK AFTER I HAD IT CHECKED FOR RECALL NOTICE AND THEY HAD SAID IT WAS FINE AND DIDN'T NEED FIXED. SCARY AS I GOT NOTICE ALL OF A SUDDEN THAT CAR WAS SHUTTING DOWN AND IT DID - LUCKILY, I WASN'T ON THE FREEWAY AND COULD PULL OFF QUICKLY, BUT I WAS STILL STRANDED WITHOUT WARNING. FRUSTRATING AFTER I JUST TOOK IT IN FOR THIS RECALL ISSUE AND WAS TOLD IT WAS FINE. I'VE ALSO HAD THE LIFTGATE ISSUE (RELEASE SWITCH FAILED), ISSUE WITH DRIVER'S SIDE DOOR, AND A/C ISSUE - ALL IN A CAR THAT ISN'T THAT OLD. *TR
NHTSA ID
10586484
Incident
Dec 13, 2013
Mileage
53,068 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own