2024 Buick Encore GX Owner Complaints

This is not a new issue and has happened multiple times since the purchase of this vehicle. Multiple times while driving my 2024 Buick Encore GX, the entire instrument panel intermittently goes completely blank/black. All critical information disappears, including the speedometer, fuel gauge, warning lights, and other indicators. The display does not recover on its own and only returns after I fully restart the vehicle. This creates a serious safety hazard especially at night. Without the speedometer or warning lights, I cannot accurately monitor my speed or receive important vehicle alerts, which increases the risk of a crash due to distraction and lack of critical information. The problem is intermittent and can occur at any time day or night which can become very dangerous. Although I was told my specific VIN does not fall under the formal safety recall (NHTSA 23V744000 / GM A232424320) for the same blank-instrument-panel condition, the symptoms are identical. Similar complaints from other 2024 Encore GX owners describe the exact same issue (blank dash that only recovers after a restart). After being told by the local dealer that nothing can be done about it unless I pay for an expensive diagnostic, which is beyond infuriating, I request that that dealer, certified mechanic, or Buick perform a full diagnostic, install any available software updates for the Virtual Cockpit Unit (VCU) or related systems, and resolve this SAFETY-RELATED defect under warranty.

NHTSA ID

11754747

Incident

Aug 3, 2026

The contact owns a 2024 Buick Encore GX. The contact stated that while driving at 5 MPH and attempting to stop the vehicle, the instrument panel displayed a blank screen. An independent mechanic was contacted. The vehicle was taken to a dealer, where it was diagnosed and determined that the electrical system needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 23V744000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 54,000.

NHTSA ID

11750802

Incident

Aug 15, 2025

Mileage

54,000 mi

When driving on the freeway 60 mph, the car jerked and locked up, no warning lights, speedometer was rising and dropping rapidly, car slowly dropped speed. Had to pull on the side of the road, when car was put to parked, neutral, or drive it went backwards until it wasn’t able to move at all. Car was towed to the GM Chevrolet in my area where it was fixed previously for transmission module issue. After inspection it was found by a mechanic that it was a transmission failure. Thankfully, we didn’t get into an accident but it was a close call.

NHTSA ID

11750191

Incident

Jul 10, 2026

The contact owns a 2024 Buick Encore GX. The contact stated that while driving approximately 60-65 MPH on the interstate, the vehicle was shuddering abnormally while accelerating, and the transmission failed to properly shift into gear. The contact was concerned about safety while driving the vehicle at highway speeds. There were no warning lights illuminated, or messages displayed prior to the failure. After the most recent failure, the vehicle was driven to the residence. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 34,500.

NHTSA ID

11747164

Incident

Jun 24, 2026

Mileage

34,500 mi

The contact owns a 2024 Buick Encore. The contact stated that while attempting to start the vehicle, the instrument panel displayed a blank screen. In addition, the contact stated that the failure occurred every 31 seconds. The vehicle was taken to the dealer where it was diagnosed with a failed VCU module. The contact was informed that the VCU module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. In addition, the contact was informed that the repair was not covered under an unknown recall or warranty program. The failure mileage was approximately 55,300.

NHTSA ID

11739230

Incident

May 16, 2026

Mileage

55,300 mi

The instrument panel gets really hot. I've taken the car to a dealer to diagnose the problem but they say that that can't find anything wrong .There were no warning lights or any message. I purchased the car in 2025 and it already had a little over 10,000 miles on it. Not just the instrument panel gets hot, but, also yhe panel where the radio is.

NHTSA ID

11738174

Incident

Aug 13, 2025

The contact owns a 2024 Buick Encore GX. The contact stated that while reversing, the rear-view camera displayed a blurry image, and the rear-view camera later displayed a solid red image. The vehicle was taken to the dealer; however, the contact was informed that there were no issues with the rear-view camera image. The failure reoccurred, but the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown related recall; however, the VIN was not associated with a recall. The contact stated that the vehicle was unsafe to drive. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.

NHTSA ID

11730354

Incident

Apr 10, 2025

Mileage

10,000 mi

The information screen has gone totally black and calls are cutting in and out. In my research I've seen there was a recall for this issue on this year and model but, it does not show for my particular vehicle.

NHTSA ID

11710677

Incident

Jan 13, 2026

Vehicle was started and started misfiring and then shut off, no check engine lights came on. Tried to restart the car and it continued to misfire but eventually stopped. Car also misfires sometimes after refueling. Car was taken to dealership to be looked at and there were no findings of any issues, they suggested it was bad gas.

NHTSA ID

11700570

Incident

Apr 10, 2025

door locks don't work. This is the second time in less than a year. Last time it took Buick 28 days to fix. Vehicle wont lock while driving or when parked. No warning. The dealer has had the vehicle since 10-20-25.

NHTSA ID

11698094

Incident

Oct 1, 2025

The display screen will glitch and completely go black while driving. I have tried turning the car off to hopefully “reset” the issue, and sometimes the entire display will not come on at all. I have taken my car in 4-5 times to my local dealership only to be blown off. Lately my headlights and taillights are going off at random times. The are a huge safety concern and it seems increasingly common for many Buick owners. The recall needs to be expanded to include my vehicle before I have an accident and I, or someone else is seriously hurt.

NHTSA ID

11697643

Incident

Aug 20, 2025

The brakes squeak constantly and occasionally skid or lock up. The car will occasionally have all electrical power disconnected so all screens go blank for 2-3 secs (sometimes in succession for 3 times max), the car will continue to run and drive. However, the screens will blink as if starting up each time the car does this. The car will also indicate 44 miles left until tank is empty, working 10-12 more miles the car will stop as if it’s out of gas and will not start again until you put gas it (all indications on gauges show enough gas to go 25-30 miles left). Very disappointed in the car and dealership can’t figure it out.

NHTSA ID

11695260

Incident

Mar 20, 2025

Same issue that happened a couple years ago in which a recall was issued. My 2024 Buick Encore GX ST screen went blank. I was unable to see my odometer, speed, fuel gauge etc. while operating the vehicle.

NHTSA ID

11688311

Incident

Sep 12, 2025

The contact leased a 2024 Buick Encore. The contact stated that while driving 70 MPH, the steering wheel was pulling to the left and to the right. The contact was able to remain in the middle lane. The contact had to use both hands while driving the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was previously taken to the local dealer, where it was diagnosed and determined that the steering column needed to be replaced. After two months, the vehicle was repaired. The manufacturer was contacted. The failure mileage was approximately 30,620.

NHTSA ID

11685624

Incident

Sep 3, 2025

Mileage

30,620 mi

Noticed around 7000 miles that the brakes are squealing and grabbing at slow speeds

NHTSA ID

11684239

Incident

Mar 15, 2025

The issue has happened three times and has been "repaired" three times. While driving, the vehicle starts to shake violently. Then the check engine light comes on and the vehicle shuts off. It has happened on extremely busy roads and almost caused major accidents. It has been a problem with fuel pump and sensor. Again, it has happened three times.

NHTSA ID

11681046

Incident

Aug 7, 2025

On [XXX], I was driving on the [XXX] in San Diego, a rather busy freeway, and the instrument panel went black with no interference from me. I could not see speedometer or any other information about the car, like check engine light. I drove the 17 miles home. At my home, I restarted the car several times and the screen was still black. A separate screen with the radio, etc. was still working though. I made sure that a button to dim the screen hadn't accidentally been touched, and it hadn't as I turned it back and forth with no response. There was no error message, etc. I was at risk of not knowing how fast I was going, not having the safety feature of knowing how close I was to other vehicles, and not knowing if there was a check engine indicator. There was no symptoms prior to the incident. The car has about 1,246 miles on it. I just purchased in bout 7 weeks ago brand new. I contacted OnStar as they have a help feature and they instructed me I had to bring the car in to the dealer. I have been ill the last few days but will have to take in there to be inspected. I have not started the car today on 7/11/2025 to see if the screen will come on, but a black instrument panel seems to be an ongoing problem the Buick Encore GX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11672726

Incident

Jul 10, 2025

The contact owns a 2024 Buick Encore GX. The contact stated there was an abnormally strong foul odor inside the vehicle, and there was mildew and mold inside the vehicle. The vehicle was taken to the dealer to be inspected. The dealer informed the contact that the failure had occurred due to the design of the vehicle. The dealer informed the contact that water and debris were entering the vehicle through the gap between the windshield and the cowl. The dealer was currently cleaning the vehicle with mold removal products; however, no assistance was provided to correct the gap between the windshield and the cowl. The dealer advised the contact to park the vehicle in a garage. The vehicle was not repaired. The contact stated that her daughter was asthmatic and was taken to the hospital because her asthma might have been triggered by the mold and mildew inside the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 6,500.

NHTSA ID

11663934

Incident

Apr 30, 2025

Mileage

6,500 mi

On 10/21/2024 the main gauge cluster began flickering and lasted that way for several days while GM had part on back order. Then on 11/9/2024 the gauge cluster went completely out while driving at night with no indication of speed or status. The incident was very disorienting but did not cause an incident. GM has been waiting on the part since 10/28/2024 with the latest delivery expected in Feb 2025. Each month the part's expected arrival slips several weeks, and our confidence is low that the part will be available in Feb.

NHTSA ID

11634374

Incident

Oct 21, 2024

Screen gets very hot and randomly goes black and malfunctions as well as carplay

NHTSA ID

11632355

Incident

Dec 25, 2024

this is a software issue. it’s always cutting in and out turning blank at times/ glitching / disconnecting just a bunch of stuff that gets very annoying and frustrating especially when driving.

NHTSA ID

11622816

Incident

Oct 30, 2024

All door locks wont activate both from door switches and key fob. Alarm is malfunction. Doors wont lock when moving. My car has been at the dealers for three weeks they have not been able to fix it.

NHTSA ID

11618442

Incident

Sep 16, 2024

Upon starting up my car, the instrument panel (showing speed, mileage, warning lights, fuel level, blinkers, etc) was completely blank. The entire dashboard is displayed via illumination. This lasted about an hour. There is an open recall on this exact issue, but my VIN isn't included in the recall.

NHTSA ID

11613476

Incident

Sep 5, 2024

We bought our Buick Encore in April 2024 and not even a month after we had it the screen went completely blank while I was driving down the road and I couldn’t see my speedometer to see how fast I was going or anything, so I took it to the dealership and they did a system update to supposedly solve the problem. Now, not even four months later I had to take the vehicle back because the control screen that has the mapping system, the phone, Pandora etc. goes out on and off which is a huge hazard if you’re on the interstate in an unknown area and the map goes blank or you’re driving in a hands free state and the phone goes off and you have to fiddle with your phone to switch the caller over to the speaker on your cell phone. I was at the dealer for four hours today and they acknowledged the Buick Encore has a well known Bluetooth connection issue and they said there was nothing they could do but a hard reset on the system. They did that after I’d been there four hours and ten minutes after I left the dealer the system disconnected from my phone again while I was on the interstate going 70+ mph. The sealer also said there was nothing more they could do until Buick came out with a recall on the system. My car is brand spanking new and I shouldn’t have these type of problems out of the vehicle already.

NHTSA ID

11611031

Incident

May 1, 2024

The contact owns a 2024 Buick Encore GX. The contact stated that upon shifting the vehicle into drive, the vehicle failed to move, prompting the contact to turn off the vehicle; however, the vehicle failed to immediately restart. After several attempts, the vehicle was able to start. Later, the contact stated that while driving at an undisclosed speed, the vehicle briefly began to decelerate independently before returning to normal functionality. The contact also stated that previously, while her husband was driving at an undisclosed speed, the instrument panel went blank, failing to display any information. The vehicle returned to normal functionality, but the failure became a regular occurrence. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 4,200. The VIN was not available.

NHTSA ID

11592203

Incident

May 31, 2024

Mileage

4,200 mi