RoadVitals

2024 Buick Encore GX

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
36
+4 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Aug 20, 2026
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 36 NHTSA owner-reported complaints for the 2024 Buick Encore GX, most frequently naming the electrical, exterior lighting and powertrain (other) categories. 2 safety recalls have been issued covering this model year; and 429 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical2352.3%
  • Exterior lighting49.1%
  • Powertrain (other)36.8%
  • Driver assistance36.8%
  • Engine36.8%
  • Brakes36.8%
  • Steering24.5%
  • Fuel system24.5%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
26V539000

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Aug 20, 2026
306,511 units potentially affected
The defect: General Motors, LLC is recalling certain 2024-2025 Buick Envista, 2024-2026 Buick Encore GX, Chevrolet Trailblazer, and 2025 Chevrolet Trax vehicles. The rearview camera screen may display a distorted or blank image.
The risk: A rearview image that does not display correctly reduces the driver's view behind the vehicle, increasing the risk of a crash.
The remedy: Dealers will inspect and replace the rearview camera, if necessary, free of charge. Owner notification letters were mailed September 30, 2026. Owners may contact Chevrolet customer service at 1-800-222-1020 or Buick customer service at 1-800-521-7300. GM's number for this recall is A262554900. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on August 20, 2026.
General Motors, LLCManufacturer number A262554900View on NHTSA.gov
23V744000

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Nov 6, 2023
60,154 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
The risk: A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
The remedy: The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320.
General Motors, LLCManufacturer number A232424320View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 36
Electrical
Filed Nov 6, 2026

The contact owns a 2024 Buick Encore GX. The contact stated that upon starting the vehicle, the instrument cluster failed to function as intended. The contact stated that the failure became persistent. Several unknown warning lights were illuminated. The dealer was made aware of the failure. The contact was provided the cost for a diagnostic test. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for assistance. The failure mileage was approximately 35,000.

NHTSA ID
11776222
Incident
Jun 9, 2026
Mileage
35,000 mi
Electrical
Filed Nov 4, 2026

The contact owns a 2024 Buick Encore GX. The contact stated that after restarting the vehicle and driving approximately 30 MPH, the instrument panel and the radio display screen malfunctioned and displayed blank screens. During the failure, the contact was unable to view the speedometer, odometer, fuel gauge, and engine temperature gauge. The vehicle was driven to the residence, and the local dealer was notified of the failure. The contact was instructed to turn the vehicle off and wait 10 minutes before restarting the vehicle. The vehicle was restarted and the failure self-corrected. The contact stated that prior to the failure, the display screen displayed a Chevrolet logo instead of the Buick emblem upon engine restart. The manufacturer was notified of the failure. The failure mileage was 40,000.

NHTSA ID
11775576
Incident
Nov 3, 2026
Mileage
40,000 mi
Brakes
Filed Oct 27, 2026

Buick dealer is not honoring a GM service bulletin for my car because my VIN number is not on the list but yet my Car exhibits that we had exact problem that the bulletin is for and they are not even honoring the bumper-to-bumper warranty that I have on the car. And there is a kid to fix it. I have evidence I have video. I have audio of what the car does when it goes in reverse in regards to the Brake recall, but they are forcing me to drive a car that has a brake problem and a service bulletin to make the repair and they are not our honoring either the bumper-to-bumper warranty that I have on the car there’s only about 3700 miles on the car and I owned it for two years

NHTSA ID
11773953
Incident
Oct 23, 2026
Driver assistance
Filed Oct 22, 2026

The contact owns a 2024 Buick Encore GX. The contact stated that upon shifting into reverse(R), the rear-view camera displayed a black screen. The manufacturer was notified of the failure. The contact referenced NHTSA Campaign Number: 26V539000 (BACK OVER PREVENTION); as the possible cause for the failure. The failure mileage was 49,000.

NHTSA ID
11773039
Incident
Oct 1, 2026
Mileage
49,000 mi
Electrical
Filed Oct 5, 2026

I purchased the car from Enterprise Sales and had it for two years. Just today, the instrument panel remained blank after I started the car. After a few more attempts of starting and stopping the car, the panel remained blank, so I drove home. After 2 hours, I started the car to park it, and the instrument panel returned to normal. I looked it up online and found GM had issued a recall for the 2024 Buick Encore GX for the instrument panel going blank, but when I entered my VIN, it said it was not included in the recall, even though it has the same make, model, year, and malfunction. I would like to have my car included in this recall.

NHTSA ID
11769086
Incident
Oct 5, 2026
ElectricalExterior lightingSteering
Filed Aug 28, 2026

I recently bought this 2024 Buick Encore GX about a week ago and we decided to take a short trip to [XXX], as we were coming back and was driving downhill, we notice the vehicle was pulling to the left side like a strong wind pulling it. The steering wheel became very stiff and unable to pull back towards the driving lane as my daughter was trying to maneuver back, so she finally slowed down all the way to a full stop as the car approached all the way to the left by pulling hard by itself as my daughter was putting her brakes on. We waited for a few minutes as we turned off the vehicle, then after a few minutes she started back and check the steering by turning both ways to the right and left side, it felt okay then we proceeded back unto the road and came back to [XXX], but it became evening and the panel light came on, within a few hours later the panel light also became blank everything was just dark on the panel, we couldn't see the speeding monitor, the radio panel and the gear light, this happen within 3 minutes then it finally came back on again. This was very terrible and scary. If this vehicle did this to me while I am alone driving it, I wouldn't know what to do, it might kill me. I needed a good vehicle for myself, so I purchased this here in [XXX] and I am a [XXX] woman. this is a terrible vehicle please do a recall and more investigation on this vehicle. I am afraid to own this vehicle now I don't know what to do with it. this kind of vehicle should never be sold at all to the public. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11760438
Incident
Aug 22, 2026
Electrical
Filed Aug 28, 2026

The dash and instrument panel goes completly blank at highway speeds. A very dangerous scenario. It has happened 6 times in the 3 months that i jave purchased the vehicle.

NHTSA ID
11760313
Incident
May 22, 2026
Electrical
Filed Aug 12, 2026

The contact owns a 2024 Buick Encore GX. The contact stated that while driving at an undisclosed speed, the contact received a phone call and the infotainment screen and the display for the weather and climate control system below the infotainment screen darkened and then became inoperative. The buttons below and around the center console remained operable; however, the contact was unable to see what functions were being selected or controlled because the display was dark. The infotainment screen was also inoperative, preventing the contact from viewing the functions that were controlled. The vehicle was taken to a dealer, where it was diagnosed and determined that an audio software update was needed. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.

NHTSA ID
11756503
Incident
Aug 12, 2024
Mileage
25,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIC5650N

This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3

PIC6629G

This PI is to instruct dealer on diagnostic procedures that need to be completed prior to replacing a radio or IPC display

PIC6629G

This PI is to instruct dealer on diagnostic procedures that need to be completed prior to replacing a radio or IPC display

PIC6611H

PI provides information on how to obtain a restricted radio

PIT6110L

This Preliminary information communicates an issue with the SES MIL and DTC P062B and engineering is currently investigating.

PIC6540K

This Preliminary information communicates to dealers a procedure to reset the radio.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Buick Encore GX by model year
YearComplaintsRecallsInvestigationsIssue Index
2027000—
2026710—
2025151048.2
2024Viewing362049.2
2023280041.0
2022341043.4
2021552055.3
2020702053.3

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.