2017 Buick Encore Problems

The factory-installed turbocharger assembly on my 2017 Buick Encore failed mechanically while operating the vehicle, creating an immediate and severe roadway safety hazard.The structural failure of the turbocharger causes the vehicle to experience a sudden, unpredictable, and extreme loss of engine propulsion while actively driving. This severe power degradation makes it incredibly dangerous to accelerate, merge into highway traffic, or clear busy intersections safely, as the vehicle fails to respond to throttle input and drops speed rapidly. The vehicle is displaying an active diagnostic trouble code P0299 (Turbocharger Underboost condition).The manufacturer, General Motors, is fully aware of this exact component defect and has issued corporate Special Coverage Adjustment Bulletin N232395330 to address cracked turbo housings and wastegate failures on this model. However, because my vehicle is over their arbitrary 120,000-mile corporate warranty limit, GM’s Executive Resolution Team (Case #103125607) has issued a final refusal to repair the component.The manufacturer's mileage limitation leaves a documented, highly dangerous engine propulsion defect completely uncorrected on an active vehicle, posing a continuing, severe safety risk to the occupants and other drivers on public roads.

There is a problem with the 2017 Buick Encore turbocharger. From speaking with the auto shop I took it to for a check they have seen many Buick Encore’s with the same turbocharger problems. He spoke to me about it prior to me dropping off the vehicle and then confirming the issue after inspecting the vehicle. The turbocharger inspection revealed a distinct structural crack at the wastegate flange, resulting in boost pressure loss. There is already a recall associated with this problem in other VIN’s with the same year and type of vehicle, recall needs to be expanded because this is a known and ongoing problem.

While traveling at approximately 77 mph on the interstate, I was forced off the road by another vehicle, causing my car to collide with a cable barrier. The initial impact was to the front driver’s side corner, and the vehicle then scraped along the driver’s side against the barrier. Despite the high-speed impact, no airbags deployed. •Component or System That Failed: The frontal airbag system failed to deploy. •Safety Risk: The non-deployment of the airbags at this speed and impact angle posed a serious risk to my safety. The lack of airbag activation during a high-speed frontal crash greatly increased the likelihood of injury. •Has the Problem Been Reproduced or Confirmed by a Dealer or Independent Shop? No. The vehicle has not yet been inspected by a dealership or repair facility, and the issue has not been confirmed or diagnosed by a professional. •Has the Vehicle or Component Been Inspected by Manufacturer, Police, Insurance, or Others? No. The vehicle has not been inspected by the manufacturer, police, insurance representatives, or any other party as of this report. •Warning Lamps, Messages, or Symptoms Before the Incident: No warning lights or messages were active before the crash. There were no known symptoms or alerts indicating a problem with the airbag system.

This car is not mine but someone somehow fraudulently registered it in my name. I got the VIN # from truth finder when I did a search on myself. Please help.

Wipers will not shut off.

On numerous occasions, windshield wipers stop moving even though wipers are engaged to on, causing poor visibility for driving.

This car is not mine but someone somehow fraudulently registered it in my name. I got the VIN # from truth finder when I did a search on myself. Please help.

The contact owns a 2017 Buick Encore. The contact stated while reversing, the brake assist warning light illuminated, and the brake pedal was depressed but failed to respond. After the warning light disappeared, the brake started to respond. The vehicle was taken to the dealer for diagnosis however, the warning light was no longer illuminated. The vehicle was not repaired. The contact stated the failure persisted since the vehicle was purchased. The vehicle was taken back to the dealer however, the mechanic was still unable to diagnose the vehicle with the warning light illuminated. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The approximate failure mileage was 70,000.

The factory-installed turbocharger assembly on my 2017 Buick Encore failed mechanically while operating the vehicle, creating an immediate and severe roadway safety hazard.The structural failure of the turbocharger causes the vehicle to experience a sudden, unpredictable, and extreme loss of engine propulsion while actively driving. This severe power degradation makes it incredibly dangerous to accelerate, merge into highway traffic, or clear busy intersections safely, as the vehicle fails to respond to throttle input and drops speed rapidly. The vehicle is displaying an active diagnostic trouble code P0299 (Turbocharger Underboost condition).The manufacturer, General Motors, is fully aware of this exact component defect and has issued corporate Special Coverage Adjustment Bulletin N232395330 to address cracked turbo housings and wastegate failures on this model. However, because my vehicle is over their arbitrary 120,000-mile corporate warranty limit, GM’s Executive Resolution Team (Case #103125607) has issued a final refusal to repair the component.The manufacturer's mileage limitation leaves a documented, highly dangerous engine propulsion defect completely uncorrected on an active vehicle, posing a continuing, severe safety risk to the occupants and other drivers on public roads.

I have went to the dealership for the past two years with this problem and they keep saying they are not getting any codes: when the air conditioner is on it’s pulling the power from the motor and makes it hard to go up hill. Hard To accelerate when going on to the freeway as well. The problem is only getting worse and worse.

Formal Consumer Complaint Statement — GM / Crivelli Buick I am filing a formal consumer complaint against Crivelli Chevrolet Buick GMC and General Motors/Buick regarding what I believe was discriminatory and unfair treatment in connection with a warranty-covered vehicle repair. The customer is [XXX] , owner of a 2017 Buick Encore. The vehicle was serviced by Crivelli Chevrolet Buick GMC in Mt. Pleasant, Pennsylvania, on or about May 20, 2026, for a turbocharger failure covered under GM Special Coverage Bulletin N232395330. The vehicle had recently passed Pennsylvania safety and emissions inspection on April 30, 2026. The turbo-related diagnostic code appeared on or about [XXX]. Crivelli completed the minimum turbocharger warranty repair but then informed the customer that additional intake/manifold-related repairs were needed and would not be covered. The customer disputed this because the additional failure appeared during the same repair sequence and appears directly related to the covered turbocharger failure. A written request was faxed asking Crivelli to review the invoice, compare the repair to GM’s covered parts list, and submit the related intake/manifold issue to GM for collateral coverage, goodwill review, or warranty consideration. Crivelli did not respond to the fax notice and did not return the customer’s calls. When the customer attempted to follow up with the service department, Scott from the service department refused to review the concern, refused to provide further service, and refused to contact GM regarding the related warranty issue. Based on the conduct, tone, refusal to review the documentation, refusal to escalate to GM, and refusal to provide equal service, I believe the customer was denied fair consumer service because of race.The customer is not asking for special treatment. The customer is asking for equal treatment, proper review of GM’s own warranty/special coverage bulletin, and fair handling of a related mechanical INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A

First the car started to act odd, jumpy or you could tell there was issues with the turbo. On [XXX] car overheated??? Out of nowhere. Mileage 82049. No warnings, no lights. We had it towed to shop where we were told we need new turbo, new engine, power steering service, ac service. The total Cost was $6813.54. We had to take out 2 loans - 90 days same as cash then 145% interest as well as pay $243.54 in Cash. We were guaranteed the car was in great condition. We picked it up on 1/24/25. Then on [XXX] - Odometer reading 82509 - We pulled over on the side of the road to grab something from the trunk. Driver got back in car and all of a sudden the car just shut down saying overheated and smoke was coming out of the hood. Again, Absolutely no warning, no lights, no weird noises, nothing! We are now stuck in the middle of nowhere with our [XXX] granddaughter. Thank God a police man drove by. The next day we had to have it towed back to shop. Once back to the shop we were told that the engine or labor that they just put in our vehicle would not be covered by warranty. Nothing was fixed!!! I contacted the attorney general. We went to pick it up on 3/28/2025. Once they got involved the shop agreed to do all repairs for $1873.96. (pay $600 now and then post date 2 more checks). The owners said they looked over everything and nothing should be going wrong. It should be good as new. On [XXX] We were on our way to Puerto Penasco Mexico where we have a vacation home. About 20 miles into Mexico the car just stopped. Tons of Smoke from the tail pipe, Low oil pressure all of a sudden came on. I am attaching pics showing that the car was not showing overheated. So now my husband and i are stuck on the side of the road in Mexico with no cell phone service with a [XXX] car that we can not get fixed no matter how much money or time we put into it. When we finally got ahold of the shop they said they are washing their hands of it and do not want to see this car again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

The contact owns a 2017 Buick Encore. The contact stated that the front passenger’s side seat belt failed to work as intended. No warning lights were illuminated. The front driver’s side seat belt also failed to work as intended. The contact had to push the front seat all the way back to release the seat belt. The contact stated that the seat belt was too tight and pressed into her stomach. No warning lights were illuminated. The contact had become aware of the failure after the vehicle was purchased. The contact stated that the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2017 Buick Encore. The contact stated that while the front passenger's side seat was occupied, the seat belt chime reminder failed to engage while the front passenger's side seat belt was not buckled, and the message "Air Bag Off" was displayed. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed that the front passenger's side seat presence module had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 17V437000 (Air Bags, Seat Belts) and 16V651000 (Air Bags, Seat Belts); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 45,000.

The contact owns a 2017 Buick Encore. The contact stated that while driving at 40 MPH, the engine was running rough, and the vehicle experienced reduced power. The stabili-trak and the check engine warning lights were illuminated. The vehicle was taken to Auto Zone, where a diagnostic trouble code for a cylinder misfire was retrieved. The vehicle was taken to an independent mechanic, where the cylinder #1 ignition coil and spark plug were replaced, but the failure persisted. The mechanic determined that the engine might need to be replaced; however, the mechanic did not specialize in engine diagnostic tests. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The contact related the failure to GM Special Coverage Number: N232395330; however, the manufacturer informed the contact that the VIN was not included, and the contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired due to the cost. The failure mileage was approximately 44,000.

The contact owns a 2017 Buick Encore. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The check engine warning light remained illuminated. The vehicle was taken to the local dealer who was unable the determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.

Steering wheel locked up, had to replace rack and pinion, locking up when turning, therefore needing a wheel alignment.

THE POWER STEERING WORKS INTERMITTENT. IN THE MORNING WHEN IT IS COLD THERE IS NO POWER STEERING FOR YOU PARK IT IN THE SUN AND LET THE INSIDE OF THE CAR HEAT UP IT WILL START WORKING. ALSO, WHEN IT IS COLD IF YOU LET IT RUN WITH THE HEATER GOING ON THE FLOOR IT WILL START WORKING AFTER SOME TIME. THE DEALER IS SAYING THE STEERING CONTROL MODULE IS BAD. I HAVE SEEN THAT BUICK HAS RECALLS FOR OTHER MODELS WITH THE SAME ISSUES.

Vehicle has been in and out of shop since Feb 2022 for 'limp mode' disabled due to faulty booster or something. Vehicles leave driver stranded unable to accelerate or maneuver vehicle to avoid a collision. I'm told this is a well known problem for both this vehicle and the chevy cruze although no recalls are out for this huge safety issue. Somebody is seriously going to get injured if driver is unable to move car to safety when it just dies on the highway or road. All documentation is available for the excessive repairs that don't resolve the issue the correction only last from 24 hours to 2 weeks before the light comes on again and car dies.

THE VEHICLE STARTED MAKING NOISES AND THE INSTRUMENT PANEL AND SCREEN WENT OUT. THE VEHICLE WAS DRIVABLE, BUT THE ENTIRE INSTRUMENT PANEL WAS OUT. RADIO STOPPED WORKING, MY SCREEN WENT DARK AND THE BACKUP CAMERA DIDN'T WORK. THE FIRST TIME THIS HAPPENED THE VEHICLE WAS STATIONARY AND THE SECOND IT OCCURRED WHILE BACKING OUT A PARKING SPOT.

UNKNOWN. MY 2017 Buick Encore while parked in front of my home just blew up at 1 am. I have a video of this occuring. It was on the passengers side. My neighbor stated that he heard a loud bang and went outside. He said parts were flying off my car. I don't know how to send the video but I do have one when this occured. I have contacted Buick Corporate and now they are saying that they are sending my matter to the legal department. Buick corporate told me to have my vehicle towed to the Buick Dealer which I did because I wanted to know why that happened. I paid to have it towed and tomorrow I have to pay to have it towed back home until legal gets back in touch with me. The way that the vehicle exploded I am scared to even get back into the vehicle. I am so thankful that this occured at 1 am and my grandson was in bed This could have really hurt or killed someone. I thank God that I wasn't driving it. When the tow truck driver arrived he said oh your air bag exploded . I told him that I didn't know what caused it. The Buick dealer never inspected the vehicle. The Buick dealer stated that it was the tire that blew from his visual inspection.

Rear passenger doors fail to engage internal lock when Child-Lock feature is on, door can still be opened from interior. Rear door locks fail to properly engage when locking and unlocking vehicle

The contact owns a 2017 Buick Encore. The contact stated that while the vehicle was parked and unattended in the driveway in front of the residence, the front passenger’s side tire suddenly blew out. The tire pressure warning light was illuminated. The vehicle was towed to a local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The turbocharger had previously become inoperative. The vehicle was towed back to the residence. The vehicle was towed to another local dealer, Boyd's Chevrolet (1875 Spartanburg Highway, Hendersonville, NC 28792). After three weeks, the dealer made an unknown diagnosis and replaced the tire. The manufacturer was notified of the failure and opened a case. The failure mileage was approximately 129,000.

Will vehicle was parked in my driveway there was a loud like explosion. It just exploded. My passenger size of my vehicle is totalled. I do have a video of the car blowing up. I am so happy that it was late in the early mornings. I have grandkids that play here and one of them could have got hurt or killed.

Suspension problems rattle in front end.Found both front stabilizer links failed in test drive. Had to replace front stabilizer links on both sides in front.

THE STABLITRAK LIGHT CAME ON AND VEHICLE HAS A THROBBING COMING FROM REAR OF VEHICLE, TAKING VEHICLE INTO HAVE CHECKED AS WHEN YOU APPLY BRAKES IT IS FELT. THE THROBBING ALSO HAPPENS WHEN VEHICLE IS STATIONARY AND DEALER ADVISED NOT TO DRIVE

See attached document for complaint

UNKNOWN. MY 2017 Buick Encore while parked in front of my home just blew up at 1 am. I have a video of this occuring. It was on the passengers side. My neighbor stated that he heard a loud bang and went outside. He said parts were flying off my car. I don't know how to send the video but I do have one when this occured. I have contacted Buick Corporate and now they are saying that they are sending my matter to the legal department. Buick corporate told me to have my vehicle towed to the Buick Dealer which I did because I wanted to know why that happened. I paid to have it towed and tomorrow I have to pay to have it towed back home until legal gets back in touch with me. The way that the vehicle exploded I am scared to even get back into the vehicle. I am so thankful that this occured at 1 am and my grandson was in bed This could have really hurt or killed someone. I thank God that I wasn't driving it. When the tow truck driver arrived he said oh your air bag exploded . I told him that I didn't know what caused it. The Buick dealer never inspected the vehicle. The Buick dealer stated that it was the tire that blew from his visual inspection.

MY DRIVER SIDE HEADLIGHT WILL NOT LIGHT UP ORANGE FOR A SIGNAL. THE DEALERSHIP BUT A NEW LIGHT ON THE ENCORE AND IT STILL DOESN'T WORK. NO ONE HAS ANY IDEA WHAT THE PROBLEM IS OR HOW TO FIX IT. THE LIGHT WORKS FINE EXCEPT THE TOP LIGHT THAT LOOKS LIKE AN UPSIDE DOWN CHECK MARK WILL NOT LIGHT UP ORANGE FOR THE SIGNAL.