Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Airbags reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
11
Latest Mar 24, 2022
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
7%
of 169 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
6
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
8
What this page shows
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2011 Buick Lacrosse submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming airbag
Shown in the owner’s own words, exactly as filed
AirbagsSeat belts
Filed Mar 24, 2022
Crash reported1 injury reported
The contact owns a 2011 Buick Lacrosse. The contact stated while the vehicle was at a complete, his son was rear-ended by another vehicle. The air bag warning light illuminated on the instrument panel; however, the air bag did not deploy. As a result, the driver hit his head on the headrest. The driver did seek medical attention for his injury. A police report was filed. The vehicle was drivable. In addition, the seat belt retractor latches were not able to be used after the rear-ended accident. The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 135,000.
NHTSA ID
11458226
Incident
Mar 10, 2022
Mileage
135,000 mi
Airbags
Filed Feb 5, 2021
Crash reported
TL* THE CONTACT OWNED A 2011 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CONTACT LOST CONTROL OF VEHICLE WHICH RESULTED IN THE CONTACT CRASHING INTO A TELEPHONE POLE. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A TOW YARD WHERE IT WAS CLASSIFIED AS A TOTAL LOSS. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
NHTSA ID
11394828
Incident
Nov 29, 2020
Mileage
46,000 mi
AirbagsSeat belts
Filed Dec 3, 2019
2 injuries reported
WHILE DRIVING THE AIRBAGS DEPLOYED. NO ACCIDENT OF ANY SORT. MY CAR HAS NEVER BEEN IN AN ACCIDENT! GM DOES NOT WANT TO BE LIABLE. IM A SINGLE MOM. IM $2000 AWAY FROM PAYING THE CAR OFF, TO BE CAR NOTE FREE AS I HAVE A DAUGHTER IN COLLEGE. I HAVE THE CAR SERVICED REGULARLY . THEIR DATA IS INCORRECT.
NHTSA ID
11286688
Incident
Oct 19, 2019
Mileage
85,538 mi
Airbags
Filed May 10, 2017
Crash reported1 injury reported
TL* THE CONTACT OWNED A 2011 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 60 MPH IN THE LEFT LANE, AN 18 WHEELER TRUCK MERGED OVER AND SMASHED THE CONTACT'S VEHICLE AND ANOTHER VEHICLE INTO THE METAL GUARDRAIL. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED HEAD INJURY, BACK PAINS, AND LEG PAINS. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND THE INSURANCE COMPANY TOWED THE VEHICLE. THE CAUSE OF THE AIR BAG FAILURE WAS NOT DIAGNOSED. A DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THERE WAS NO AIR BAG RECALL. THE CONTACT WAS TO REACH OUT TO THE MANUFACTURER TO DETERMINE WHY THE AIR BAGS FAILED TO DEPLOY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ID
10984669
Incident
Apr 12, 2017
Airbags
Filed Mar 22, 2017
TAKATA INFLATORS: MY AIRBAG LIGHT HAS BEEN ON FOR ALMOST 2YEARS AND I SEE THAT IS A RECALL ON AIRBAGS FOR THE 2011 BUICK
NHTSA ID
10967814
Incident
Mar 9, 2015
Mileage
60,000 mi
Airbags
Filed Oct 20, 2015
AIR BAG LIGHT FRONT PASSENGER STAYS ON WAS NOT INVOLVED IN A ACCIDENT
NHTSA ID
10783762
Incident
May 12, 2015
Airbags
Filed Oct 20, 2014
PASSENGER AIR BAGS LIGHT REMAINS ON WHILE SEAT BELT IS IN PLACE, HAD THE PROBLEM FIX ONCE AND THE LIGHT STAYED MAYBE TWO WEEKS BUT HAS BEEN ON SINCE. *TR
NHTSA ID
10648961
Incident
Sep 24, 2014
AirbagsBody & structure
Filed Oct 31, 2013
Crash reported2 injuries reported
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH ANOTHER VEHICLE UNEXPECTEDLY CRASHED INTO THE FRONT END OF THE VEHICLE. THE VEHICLE SWERVED AND CRASHED INTO THE GUARD RAIL. THE DRIVER SUSTAINED BRUISES. A POLICE REPORT WAS FILED. THERE WERE TWO OTHER VEHICLES INVOLVED AND ONE OF THE DRIVER'S SUFFERED FROM AN UNKNOWN INJURY. THE VEHICLE WAS TOWED TO A COLLISION CENTER AND REPAIRED. THE AIR BAGS FAILED TO DEPLOY UPON IMPACT. THERE WAS ALSO DAMAGE TO THE FRONT SUB FRAME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,449.
NHTSA ID
10550359
Incident
Sep 22, 2012
Mileage
15,449 mi
Airbags
Filed Aug 2, 2012
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED WHEN THE FRONT PASSENGER SEAT WAS OCCUPIED, INDICATING THAT THE AIR BAG WAS NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE DEALER CONTACTED TECHNICAL SUPPORT, WHO INSTRUCTED THE DEALER NOT TO MODIFY THE VEHICLE BECAUSE IT WAS DESIGNED TO ONLY RECOGNIZE CERTAIN WEIGHTS OF INDIVIDUALS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 11,290. UPDATED 8/31/12 *CN THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED AND REPORTED THE VEHICLE OPERATED AS DESIGNED. UPDATED 09/11/2012 *JS
NHTSA ID
10468977
Incident
Jun 1, 2012
Mileage
11,290 mi
Airbags
Filed Jul 10, 2012
Crash reported1 injury reported
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND ATTEMPTING TO TURN INTO AN INTERSECTION, ANOTHER VEHICLE JUMPED THE MEDIUM AND CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT MENTIONED THAT NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED INJURIES TO THE NECK, BACK AND LEG. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE AIR BAG SYSTEM WAS PERFORMING UP TO STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE WHO ADVISED THE CONTACT THAT THEY WOULD SEND AN ENGINEER TO FURTHER INVESTIGATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 15,000. UPDATED 8/23/12 *CN THE CONSUMER STATED THAT THE SENSORS DID NOT NOTIFY ONSTAR AS IT WAS DESIGNED TO DO EVEN IF THE AIRBAGS DO NOT DEPLOY. GENERAL MOTORS FOUND THERE WAS NO DEFECT WITH THE AIRBAGS. UPDATED 09/06/2012 *JS
NHTSA ID
10465086
Incident
Jun 4, 2012
Mileage
15,000 mi
Airbags
Filed May 10, 2011
Crash reported1 injury reported
TL*THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT WAS INVOLVED IN A CRASH WHILE DRIVING APPROXIMATELY 40 MPH. THE CONTACT STATED THAT THE DRIVERS SIDE AIR BAG PREMATURELY DEPLOYED WITHOUT WARNING. THE CONTACT SUSTAINED A CONCUSSION. THE DEALER WAS NOTIFIED AND ADVISED THE CONTACT FILE A COMPLAINT WITH NHTSA. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 6,000 AND THE FAILURE MILEAGE WAS 5,700. THE VIN WAS UNAVAILABLE. A POLICE REPORT WAS FILED.
NHTSA ID
10399818
Incident
Apr 4, 2011
Mileage
5,700 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own