Owner-reported complaints naming the steering system, filed with NHTSA
Data refreshed
Steering reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
12
Latest Sep 7, 2025
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
7%
of 169 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
4
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1
What this page shows
Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2011 Buick Lacrosse submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming steering
Shown in the owner’s own words, exactly as filed
BrakesDriver assistanceSteering
Filed Sep 7, 2025
When going around town or on the highway the steering wheel will start shaking badly and when going to break even after the breaks have been changed the parking break will not stay on and the steering wheel will start shaking horribly to the point where your might crash your car I have had the car looked at multiple times by different manufacturers dealerships and auto shops and they all say to Change the breaks I tell them that I had them changed by Buick and Chevrolet of Dan Cummins where I had got the car and they done the same thing over again as when I bought the car
NHTSA ID
11685571
Incident
Jul 6, 2025
Steering
Filed Mar 20, 2023
Car lost all steering while driving down the road
NHTSA ID
11512897
Incident
Mar 20, 2023
Driver assistanceSteering
Filed Apr 21, 2021
STABILITRACK SERVICE LIGHT CAME ON
NHTSA ID
11413160
Incident
Apr 19, 2021
Mileage
70,060 mi
Interior & seatsSteeringVisibility
Filed Jun 16, 2019
WINDOWS WILL NOT DEFOG AC BARELY RUNS TOOK IT IN TO A SHOP TO GET A RECHARGE BUT STILL NOTHING. MY SEAT ROCKS BACK AND FORTH LIKE A ROCKING CHAIR ON DRIVER SIDE. I ALSO HAVE PICTURES AND VIDEOS BUT DON'T KNOW HOW SEND COPY PASTE THE LINK TO YOU...
NHTSA ID
11220495
Incident
Jun 16, 2019
Mileage
130,000 mi
BrakesEngineSteering
Filed Dec 31, 2018
WHILE ACCELERATING FROM A STOP AT AN INTERSECTION AND INTITATING A TRN ON A CITY STREET, THE ENGINE STOPPED AND LOST POWER STEERING AND POWER BRAKES. THE ENGINE HAD TO BE JUMPED AND A ROD KNOCK SOUND OCCURRED. THE ENGINE LATER SIEZED UP PERMANENTLY AT THE SERVICE CENTER. THE VEHICLE WAS WELL MAINTAINED AND OIL LEVELS WERE WITHIN NORMAL OPERATING RANGE. THERE WERE NO PRIOR INDICATIONS OF ENGINE TROUBLE.
NHTSA ID
11164259
Incident
Dec 13, 2018
Mileage
71,000 mi
Steering
Filed Nov 23, 2018
STEERING FREEZES UP IN MOSTLY DAMP, WET DAYS WHEN DRIVING VERY SLOW INTO PARKING AREA'S.....STEERING COMPLETELY LOCKS...CANNOT MOVE WHEEL AT ALL....AFTER A MINUTE OR LESS, I HEAR A NOISE AND THE WHEEL IS UNLOCKED... HAPPENED NUMEROUS TIMES OVER LAST TWO MONTHS , BUT SEEMS TO BE HAPPENING MORE PAST FEW WEEKS...I AM AFRAID TO DRIVE CAR...
NHTSA ID
11153409
Incident
Nov 20, 2018
Mileage
50,000 mi
Steering
Filed Sep 8, 2017
I WAS DRIVING DOWN OUR LOCAL EXPRESSWAY WITH OUR CHILDREN AND THE TILT STEERING LOCKING LEVEL GAVE WAY AND MY STEERING WHEEL BECAME UNSTABLE, MOVING ABOUT. LOST CONTROL OF TILT AND TELESCOPIC LOCKING ON THE WHEEL.
NHTSA ID
11022262
Incident
Aug 21, 2017
Mileage
40,174 mi
Steering
Filed Jun 23, 2015
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THERE WAS A NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THEY WERE UNABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. UPDATED 8/21/15*CN UPDATED 10/26/2017*CN
NHTSA ID
10726751
Incident
Apr 1, 2015
Mileage
29,000 mi
BrakesSteeringSuspension
Filed Mar 9, 2015
Crash reported
I WAS MAKING A LEFT TURN AND THE CAR ACCELERATED TOWARDS THE RIGHT TOWARDS A CURB ON A RESIDENTIAL STREET AND STEERING WHEEL AND CAR WHEELS LOCKED UP. I COULD NOT TURN THE WHEELS AND THE STEERING LOST ITS POWER BRINGING THE CAR TO SLAM INTO THE CURB. I HAD NO CONTROL OF STEERING OR TURNING THE WHEEL OF THE CAR. *TR
NHTSA ID
10693044
Incident
Mar 5, 2015
Mileage
96,400 mi
BrakesDriver assistanceSteering
Filed May 12, 2014
Crash reported
ATTEMPTED TO STOP FOR RED TRAFFIC LIGHT; APPLIED BRAKES BUT THEY FAILED TO STOP VEHICLE. CAR THEN ACCELERATED -- USED BOTH FEET ON BRAKE PEDAL UNSUCCESSFULLY. STEERING WHEEL LOCKED UP LAUNCHING CAR INTO VEHICLES PARKED IN A USED CAR DEALERSHIP LOT. *TR
NHTSA ID
10587767
Incident
Apr 25, 2014
Mileage
5,004 mi
Body & structureDriver assistanceSteering
Filed Apr 9, 2014
Crash reported1 injury reported
WHILE TURNING LEFT AT A MAJOR INTERSECTION, CAR LURCHED FORWARD AND GAINED SPEED/MOMENTUM WHILE AT SAME TIME STEERING WHEEL BECAME STIFF AND VERY DIFFICULT TO TURN & DRIVER COULD NOT CONTROL THE CAR. CAR DID NOT COMPLETE THE LEFT TURN BUT RATHER CONTINUED DRIVING AS IF ALL ON ITS OWN AND CRASHED INTO A HIGH CURB ON RIGHT SIDE OF CAR. AIR BAGS DID NOT DEPLOY; FRONT CAR PARTS SIMPLY CRUMBLED AND FELL OFF; SUSPENSION WAS RUINED; CAR TIRE WAS PUNCTURED ALONG WITH THE TIRE RIM BEING CRACKED CLEAR THROUGH IN A COUPLE OF AREAS. DRIVER WAS INJURED WITH HEAD INJURY, CRACKED RIB, AND BROKEN RT. FOREARM. CAR WAS TOTALED OUT BY THE INSURANCE COMPANY. *TR
NHTSA ID
10578613
Incident
Mar 14, 2014
Mileage
12,890 mi
Steering
Filed Nov 23, 2011
Crash reported
HAVE HAD CONTINUED PROBLEMS WITH ADJUSTABLE STEERING WHEEL LOCKING MECHANISM THE DEALER HAS ADVISED THAT IT "IS THE WAY IT IS" RETURNED MULTIPLE TIMES . I WAS TO FIND A MAJOR SERVICE REPAIR ON LINE ABOUT THE PROBLEM AND CALLED THE DEALERSHIP. IT WAS THEN SUPPOSED TO BE REPAIRED...BUT WITHIN 5 MILES OF OUR HOME ON A TWISTING ROAD THE STEERING WHEEL BECAME DISCONNECTED FROM THE LOCKING DEVISE!!!! I WAS TO LOOSE CONTROL OF THE CAR DUE TO THE WAY IT HAPPENED...WITHOUT ANY WARNING AND LOST CONTROL WENT OFF THE ROAD. I WILL NOT DRIVE THE CAR..($40,000 +) DUE TO THE WAY IT IS NOW. THE DEALERSHIP..GM..WILL BE SENDING A TOW TRUCK TO RE SERVICE THE PROBLEM TODAY...(IF THE SAFETY PROBLEM IS CORRECTABLE ) THIS HAS BEEN A ON GOING PROBLEM AND DEALERSHIP SAYS 'THIS IS THE FIRST TIME WE HAVE SEEN SUCH A PROBLEM" (IF SO..WHY A SERVICE BULLETIN HAS BEEN ISSUED ..NHTSA 10038705..REFF PI-0462..? THE DEALERSHIP AND OR GM DID NOT STRESS THE SAFETY CONCERNS OF THIS PROBLEM. EVERYTHING ELSE ON THIS CAR HAS WORKED 100%...WITH EXCEPTION OF THE LOSS OF STEERING CONTROL AFTER SERVICING AFTER THE SERVICE WAS PERFORMED FOR THIS CONDITION. *TR
NHTSA ID
10436826
Incident
Nov 22, 2011
Mileage
2,900 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own