Owner-reported complaints naming the other system, filed with NHTSA
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Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above. Every record below is an owner-reported complaint about the 2012 Buick Lacrosse submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
I purchased this car 1 year ago with 121,460 miles, within the first week I had to buy new tires and replace the wipers,now I have to replace the alternator all of this is within a year. I just got the estimate for the alternator which is over 700.00 which I don't have.
REAR PASSENGER'S SIDE 2ND WHEEL HUB ASSEMBLY HAS NOW FAILED
WHEEL HUB ASSEMBLY.
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING 35 MPH, AN ABNORMAL NOISE EMITTED FROM THE REAR DRIVER SIDE WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
2012 BUICK LACROSSE WITH LESS THAN 45K, THE CAR HAS NOT STARTED FOR 3 DAYS AND CAR WILL FINALLY START AFTER THE KEY IS LEFT IN THE IGNITION FOR ABOUT A MINUTE THEN THE INTERIOR LIGHTS AND SCREEN COME ON (APPEARING AS THOUGH THE CAR WAS JUST CHARGED) THE CAR HAS HAD LIMITED STEERING CONTROL THE "POWER STEERING SERVICE SOON" LIGHT APPEARS A LONG WITH ANOTHER WARNING LIGHT THAT SAYS '' ROLL DRIVERS WINDOW UP, THEN DOWN" THE WINDOWS WILL NOT ROLL DOWN NEITHER DO THE LOCKS WORK IN THE CAR.I WAS DRIVING DOWN THE ROAD AND HAD TO PULL OFF TO THE SIDE WHILE ALL THIS WAS TAKING PLACE. I HAVE CONTACTED GM FOR 2 DAYS NOW,A GM REP NAMED "RUPERT" TOOK THE INITIAL CALL AND SAID " DON'T WORRY, IT'S ALL COVERED GM WILL TAKE CARE OF IT" ( THESE CALLS ARE RECORDED.) I MADE IT TO A FRIENDS HOUSE ENOUGH TO GET GM TO CALL ROADSIDE ASSISTANCE AND TAKE MY CAR TO THE DEALER, [XXX] SAID THAT IT WOULD BE BEST TO TAKE MY CAR TO THE DEALER I BOUGHT IT FROM. 22 MILES AWAY. 8:30 AM WAS WHEN THE CALL WAS INITIATED AND A CALL FROM GM ROADSIDE ASSIST WAS MADE TO ME AT 9:30AM WITH A 2H ETA. THE FIRST TOW TRUCK BROKE DOWN AND I HAD TO CALL ROADSIDE ASSISTANCE BACK ONCE THE FIRST TOW TRUCK DID NOT SHOW UP 30 MIN PAST THE GIVEN ETA. FINALLY THE SECOND TOW TRUCK ARRIVES AT 1310 AND TAKES MY CAR TO THE DEALERSHIP. I CALL THE DEALERSHIP TO DISCUSS THE RENTAL CAR PROMISED BY GM, THE DEALERSHIP SAYS THAT GM ONLY COVERS A RENTAL FOR 3 DAYS, BUT IT WILL BE AT THE MINIMUM 7 DAYS BEFORE MY CAR IS EVEN LOOKED AT, SO I HAVE TO PAY OUT OF POCKET FOR A RENTAL CAR FOR 4 DAYS UNTIL MY CAR IS EVEN LOOKED AT, THAT'S NOT INCLUDING THE TIME TO FIX THE PROBLEM IF IT CAN BE FIXED RIGHT AWAY. AFTER SPEAKING TO 6 TIER 2 REPS SPECIALIST AND MANAGERS I HAVE NO ANSWERS WITH A BROKEN CAR, A RENTAL THAT IS HALF THE SIZE AS MY LACROSSE AND I STILL HAVE TO PAY FOR THE RENTAL. LUCKY I DID NOT DIE DRIVING! THIS NEEDS TO BE ADDRESSED! *TR
VEHICLE INSTRUMENT CLUSTER REPORTED TRACTION CONTROL SERVICE NEEDED, TIRE PRESSURE MONITOR SERVICE NEEDED AND KEY NOT DETECTED. I PULLED OVER IMMEDIATELY TO LOOK AT THE TIRES AND ALL WERE GOOD. DROVE CAR TO DEALER AS I ASSUMED IT WOULD NOT IDENTIFY THE KEY FOB AND RESTART. DEALER CONFIRMED WARNING LIGHTS AT TIME OF DROP OFF BUT COULD NOT FIND ANY STORED FAULT CODES. RETURNED CAR WITH NO CORRECTIVE ACTION. THIS IS THE SECOND TIME THE TPMS HAS INDICATED A FLAT TIRE, USUALLY DRIVERS SIDE REAR. TPMS FALSE INDICATORS ARE A SERIOUS SAFETY CONCERN. *TR
AFTER STARTING ENGINE AND PLACING GEAR IN DRIVE, THE CAR ACCELERATED ON ITS OWN SO FAST THAT IT LEFT TIRE MARKS ON THE PAVEMENT FROM WHERE THE ACCELERATION STARTED. THE CAR PASSED THROUGH THE PARKING LOT LANE, OVER TWO CURBS, SLIGHTLY SCRAPING A SMALL POST IN THE PARKING LOT CAUSING THE DAMAGE TO THE RIGHT SIDE OF THE CAR. AFTER TRYING TO STOP THE CAR BY APPLYING THE BRAKES AND SHIFTING TO NEUTRAL AND THE CAR RUNNING OVER TWO CURBS AND STEERED INTO BALES OF HAY WHICH HELPED BRING THE CAR TO A STOP, SHUT THE ENGINE OFF AND GOT OUT OF THE CAR. THE CAR WAS TOWED TO THE BUICK DEALER AND BUICK DIV. WAS INFORMED AND THE FOLLOWING IS THE NUMBER ASSIGNED TO THE CASE BY BUICK: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
UN SMOOTH SHIFTING AROUND 30 MPH ,CAUSING THE CAR TO JERK OR BRAKE FEELS LIKE THE ASSIST IS NOT SENSING ,CAUSING THE HAD TO DEALERSHIP NOTHING THEY CAN DO ALL CHECK OUT BUT THE PROBLEM IS STILL THERE. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .